Gameday Audio FAQs | MLB.com: Audio

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	Gameday Audio FAQ's Gameday Audio Basics What do I get with my subscription to Gameday Audio? What is MLB.com's Total Ticket package? How is MLB.com's Total Ticket Different from Gameday Audio? What are the system requirements for Gameday Audio? How can I improve my Gameday Audio Performance? I am having problems registering. I am a Mac user experiencing problems. I am having trouble accessing the Gameday Audio feed. Downloading RealOne Player Cancellation and Refund Policy Contact Us Gameday Audio Basics What does MLB.com's Gameday Audio Season Pass include? Live streaming audio for the entire baseball season! Listen to every team, every day ... over 2,400 live games! Choose from home & away broadcast! Plus Spanish, French and other languages as available! Plus unlimited access to the archives -- listen to any game whenever you want to! Do I need RealOne Superpass to subscribe? No. If you want to listen to MLB.com's Gameday Audio, you can do so using your FREE RealOne player, and by subscribing with MLB.com for the Entire season. Subscribe to MLB.com Gameday Audio for the entire season. What forms of payments can I use to pay for the MLB.com Gameday Audio package? Major League Baseball prefers MasterCard. We also accept Visa and American Express. We cannot accept checks, cash, or money orders, or any other forms of payment at this time. I have registered multiple times and multiple charges appear on my Credit card statement. If you have ordered MLB.com Gameday Audio after April 1st, please contact Real Networks Customer Service Hotline at 1-888-768-3248 for a refund. Be sure to have your order number(s) ready. If you have ordered MLB.com Gameday Audio prior to April 1st and would like a refund, please contact the MLB.com Customer Service Hotline at 1-866-800-1275. Are all transactions secure on MLB.com? Yes. Anytime you are accessing an area that requires you to input your username and password or any type of billing information, you have entered a secure section of MLB.com. SSL encryption is used to keep all credit card transactions secure on MLB.com. Please review our privacy statement Can I listen to any live game broadcast? Yes. With your subscription, you have access to every game that is broadcast. If you would like to switch to a different game, simply close the current MLB.com Gameday Audio pop up window, go to the audio schedule and click on the next game that interests you. Can I listen to home and away broadcasts? Yes. The choice is yours. Whenever possible, we'll carry both home and away feeds. Do I need more than one account to access MLB.com Gameday Audio from multiple locations? No. You will be able to access your account from any computer that meets the system requirements using only the password and username that you registered with. However, an account is valid only on one computer at a time. Why is the radio feed delayed compared to watching it on TV? The Internet radio feed is slightly delayed due to the time it takes for the audio feed to be acquired, digitized and streamed over the Internet. The audio feed must then travel the same path your ISP takes from your computer to the Web server, and back to your personal computer. What do I get with my subscription to Gameday Audio? What does MLB.com's Gameday Audio Season Pass include? You get the ENTIRE SEASON of MLB.com Gameday Audio! It includes: Live streaming audio for the entire baseball season! Listen to every team, every day ... over 2,400 live games! Choose from home & away broadcast! Plus Spanish, French and other languages as available! Plus unlimited access to the archives -- listen to any game whenever you want to! Will I be able to access the archived games? Yes. Anybody who is an MLB.com Gameday Audio subscriber has access to all posted archived games. Where can I access the archived games? You can access MLB.com's Gameday Audio Archive from three different locations. The previous day's schedule is accessible from a tab marked Yesterday's Schedule, located next to the tab marked "Current Schedule." Archived games are also accessible from the Audio Archive link, available on the left-hand side of any Audio related page. Or you can utilize the pull-down menu at the bottom of the schedule to jump to a specific month. Gameday Audio archive > What is MLB.com's Total Ticket? With MLB.com's Total Ticket you can be the Ultimate Insider! Don't miss a thing this season! Get it all with MLB.com's Total Ticket. MLB.com's Total Ticket gives you access to the best of MLB.com online products. You can listen to the Major League Baseball season from the comfort of your home with Gameday Audio and view classic games in their entirety with Baseball's Best! Create your own highlight reel with Custom Cuts or Highlights Direct, and receive inside information on your favorite team and the competition for each game with Press Pass, before the first pitch! How is MLB.com's Total Ticket different from Gameday Audio? How is MLB.com's Total Ticket different From Gameday Audio? With MLB.com's Total Ticket you get Gameday Audio, and much more! If you are interested in TWO or more MLB.com features, then it pays to sign up for them as part of our monthly "Total Ticket" package! For one low monthly price you get unlimited access to these unique features: Gameday Audio: Listen to every game, every day! Home & away broadcasts, plus Spanish, French and other languages, as available. Full archives to listen when you want! NEW! Condensed Games: It's baseball, but faster! Watch a complete game in about 20 minutes. You'll see all hits, runs and outs -- about 85 pitches a game -- in this action-packed 300K video stream. Press Pass: Prepare like the pros! Read official team pre-game notes daily! Baseball's Best: Mantle, Koufax, Fisk, Chambliss... watch over 45 of the best games ever, first pitch to last. Broadband and on-demand, new games are added every week. And coming soon: classic radio calls of games dating back to the 1930s. NEW! Highlights Direct: Only the video you want to watch, delivered daily right to your inbox. Includes MLB.com's daily video highlights and "Daily Blasts" home run reel. Sign up for MLB.com's Total Ticket package now! What are the Minimum System Requirements for MLB.com Gameday Audio? What are the minimum system requirements for MLB.com Gameday Audio? You will need the FREE RealOne Player to use MLB.com Gameday Audio. If you have an earlier version of the RealOne or do not have any RealOne product, you will need to click the FREE RealOne player. Be sure to click on the red "Free Download" button as illustrated in the picture below. Note: Operating system requirements only apply to RealNetworks products. Third party plug-ins or add-ons may have different system requirements. 120 MHz Intel Pentium processor or equivalent (supports audio only) Windows 95, Windows NT Service Pack 4, Windows 98, Windows 2000, or Windows XP 16 MB RAM 16-bit sound card and speakers 65,000-color video display card 28.8Kbps modem (supports audio only) Internet connection and web browser (Internet Explorer 5.0 or later, or Netscape 4.0 or later) Does MLB.com's Gameday Audio support Macintosh Platforms? Yes. MLB.com has found the following combinations to work with the Macintosh platform: Mac OS 9.04 Netscape Navigator 4.7 or Internet Explorer 4.5+ Please make sure your system meets the Macintosh system requirements detailed below. For more detailed help on configuring your Macintosh & Netscape Navigator with Gameday Audio please review How to Configure Macintosh for MLB.com Gameday Audio or call the MLB.com Customer Service Hotline toll-free at 1-866-800-1275. Mac OS minimum system requirements: PowerPC 604 processor (200 MHz or faster) Mac OS 8.1 or later 32 MB RAM and 64 MB virtual memory. 28.8Kbps modem (supports audio only) Internet connection and web browser (Internet Explorer 4.01 or later, or Netscape 4.05 or later) RealPlayer 8 Basic How can I improve my Gameday audio performance? When using the Netscape Browser with my Macintosh I have trouble accessing the audio feeds. From time to time you may need to clear your cache in the Netscape browser. To do this: Open your Netscape browser. Under the Edit tab click on Preferences. In the left window click on Advanced. This should open a window on the right. There are two buttons on top - clear memory cache & clear disk cache. Click each of these. Close the Netscape browser and retry. If you are still unsuccessful you may need to obtain another version of Netscape or consider using Internet Explorer on the Mac. For further assistance please review how to work with Netscape Navigator. When using the Internet Explorer browser I have trouble accessing the audio feeds. From time to time you may need to clear your cache in the Netscape browser. To do this: Open your Internet Explorer browser. Under the Tools tab click on Internet Options, this should open a window on the left. Under the General tab you will see a section called Temporary Internet Files. Under Temporary Internet Files click on Delete Files, this will open a smaller window asking if you want to delete all offline content. Place a check in the box, and click OK. Click OK. Close the Internet Explorer browser and retry. I am receiving errors when trying to connect to MLB.com Gameday Audio while using America Online (AOL). You might have problems using the AOL Browser with MLB.com Gameday Audio. We recommend you use Internet Explorer or Netscape Navigator. You will need to minimize your AOL browser window to access these. These errors typically happen for one of the following reasons: AOL has an "idle timer" feature that automatically disconnects you if you have not used your computer while connected to AOL for a predetermined amount of time. You will receive a "Cannot connect to server" error message if AOL has terminated your connection and you try to access the Internet with RealOne. If this occurs, you must reconnect to AOL. Once you have reconnected to AOL, you can access content with RealOne. When you install RealOne and use AOL 4.0 or 5.0 to connect to the Internet, RealOne may configure itself to use your web browser's HTTP proxy settings. As a workaround for this problem, reconfigure RealOne so it does not use the HTTP proxy settings. Close your MLB.com Gameday Audio pop-up window. From your desktop or your start menu launch RealOne. From the menu bar at the top of your RealOne Player, click Tools and select Preferences. On the left-hand side of the next screen click on Connection, select Proxy. There should be no checkmarks in any of the boxes. Click 'Auto-detect HTTP proxy now' Click ok, close your RealOne Player window and restart your audio feed from the MLB.com Gameday Audio homepage. If RealOne was unable to detect your HTTP proxy, you must contact your Systems administrator. Some AOL access levels prohibit RealOne from connecting to content for playback. If your screen name has restricted access levels (i.e., Parental Controls), you must remove access restrictions on the affected AOL screen name. To change the AOL Parental Control settings: Start AOL Click the "My AOL" menu and choose "Screen Names" Click Edit Parental Controls Settings in the Parental Controls section of the AOL Screen Names dialog box Select the Screen Name you want to change Click the General Access (18+) button and click Accept New Category Click OK The Parental Controls feature allows parents to assign specific levels of access to each screen name, or edit existing settings on AOL. For more information on AOL parental controls, visit the following AOL's web site. When accessing MLB.com Gameday Audio using MSN®TV I experience intermittent problems. MSN®TV (formerly WebTV) is currently developing a solution for those users who are attempting to access MLB.com Gameday Audio, Custom Cuts or Baseball's Best. Many software packages exceed MSN®TV browser capability and will not work with their system. Currently MSN®TV is not compatible with RealOne player. This is the minimum version of the Real Player needed to listen to broadcasts on MLB.com. Feel free to call MSN®TV periodically for updates regarding their browser capabilities. If you have comments or issues with Web TV's service/compatibility, you can contact Support4U@webtv.net, ombudsman@corp.webtv.net, or 1-800-469-3288. You can also contact Quality@corp.webtv.net, or: Service Delivery Manager Microsoft MSN®TV Networks, Inc. 1065 La Avenida Mountain View, CA 94043 Does MLB.com's Gameday Audio support Windows ME? Yes. Please check and ensure that both your browser cookies and the cookies in your RealOne are enabled. In Internet Explorer, you can check this by opening a browser window, then click on tools from the top bar, go to Internet Options, then go to the Security tab, then make sure the Internet Zone is selected then click on Custom Level and scroll down to the cookies section. In Netscape, you can check this by opening a browser window, then click on edit from the top bar, go to Preferences, then go to the Advanced category, then make sure accept all cookies is selected. When I open RealOne, I get a Dr Watson Error. Dr. Watson is a virus scanning software that may prevent you from downloading or installing other software, like the RealOne Player. If you receive a Dr. Watson error: Please completely uninstall the RealOne Player application. Deactivate your Dr. Watson application under Programs, in your start menu. Re-Install the RealOne Player and try running the application again. Free RealOne Player. I am receiving errors when trying to connect to MLB.com Gameday Audio while using Earthlink. The current Earthlink NTSI Winsock is incompatible with RealOne. To solve this problem, you must install Windows Dial Up Networking (DUN) and reinstall RealOne. The Earthlink installer attempts to configure DUN on your system; however, you may need to configure DUN manually. To configure DUN manually, refer to the instructions in the "How to setup Win95 Dialup Networking (DUN)" support document on this Earthlink page. Microsoft DUN replaces the Earthlink access panel. When connecting to the Internet through Earthlink, you can access Netscape, MS Internet Explorer, Eudora, etc. through DUN. Earthlink provides extensive technical support and help pages on their website. If you are still experiencing difficulties, please send an e-mail with the following information to: Real Customer Service Make and Model of Computer: Processor Speed: Operating System: System RAM: Sound Card: Video Card: Type of Connection to the Internet: GENERAL ERROR This occurs when trying to access a game from the feed. The RealPlayer pops up and you receive this error. You must uninstall and remove all Instances of Real. 1) click Start 2) Select Settings 3) Control Panel 4) Add/Remove Programs REMOVE ALL Instances of REAL. Delete the Real Folder. Logon to MLB.com and proceed to download and install a NEW RealOne Player. Try the game again from a fresh Connection/Browser. RD1.ram When trying to access the game from the feed, I am asked to download the rd1.ram file; open in its current location or save to disk. This may be due to the fact that RealOne is not the default Player for their browser. Solution: 1) Download/open from its CURRENT Location 2) When prompted to select a program to execute, select other 3) Search for C: drive; Programs 4) REAL, Look for REALOne Player or RealPlayer.exe IF this is not an option, you must Download and install RealOne Player. Password Sometimes customers mistakenly click 'Forgot Password', inadvertently requesting a new Password. You may do one of the following: IF IT IS AN MLB PASSWORD, it will be a randomly generated password, Containing both upper and lower case letters and numbers. You may: A) Open a new Browser, click login/sign in B) Enter your e-mail address and send yourself a new randomly generated password. C) Check your e-mail D) Copy the password and paste it in when logging into MLB.com. If you are still unable to log into your account, call our toll-free Customer Service Hotline at 1-866-800-1275. IF you are getting this error from the RealOne Player: 1) Click Forgot Password 2) Check your Email account. 3) Copy the password and paste it in when logging into the Realone Player MLB Play.Smil This error occurs when your account is not activated. You must call our toll-free customer service hotline at 1-866-800-1275. Please have the following information ready: 1) Name 2) E-mail address 3) Phone number 4) Name of the package purchased 5) Date of purchase 6) Order number 7) Credit Card used Does MLB.com Gameday Audio using RealOne support Linux? MLB.com is currently developing a solution for those users on Linux. Please check back frequently for updates on new features. Audio and Video performance will increase if your computer meets or exceeds the following: 200 MHz or faster Intel Pentium MMX processor or equivalent Windows 95, Windows 98, Windows ME (Final Release version), Windows NT (with Service Pack 4), Windows 2000, or Windows XP 32 MB RAM Full Duplex Sound card and speakers 65,000-color or better video display card 56Kbps or faster modem Internet connection and web browser (Internet Explorer 4.01 or later, or Netscape 4.0 or later) Mac Audio and Video performance will increase if your computer meets or exceeds the following: PowerPC G3 processor (233 MHz or faster) Mac OS 8.5 or later 64 MB RAM and 128 MB virtual memory 56Kbps or faster modem Internet connection and web browser (Internet Explorer 4.01 later, or Netscape 4.05 or later) Note: Higher bit-rate content will not perform well on a lower end Macintosh with a minimum amount of RAM. We recommend playing higher bit-rate content on a Macintosh with a 233 MHz (or faster) PowerPC G3 proceessor (e.g., iMac, iBook, or G3 and G4 models). We recommend that you use RealPlayer 8 Basic with Virtual Memory turned on and allocated to at least 65 MB. As a general rule, please do not run many programs while using RealPlayer 8 Basic for Macintosh with high bit-rate content. I am having problems registering. When I try to subscribe, I get a message that states, "An account has already been created with that email address." There are two steps to the subscription process. The first opens a FREE account with MLB.com that allows you access to all of our non-subscription based features such as the fan forums and fantasy baseball. MLB.com Gameday Audio is a feature added to your general account. Therefore, you should start your registration as a "Returning User." This will allow you to bypass the section of the registration that gives you this message. You must use the email address and password you initially registered with. If you cannot remember your password select "Forgot Password", and a randomly generated password will be sent to your email account. When I click on a game to start the registration process, I am repeatedly brought back to the top of the audio page. This problem has been noticed when using AOL's browser - MLB.com recommends you use Internet Explorer or Netscape's web browser when using AOL. If you are not using AOL but you are experiencing this problem try refreshing your browser or clearing your cache. I tried to register and my browser crashed. Now when I try to re-register, I get a message that tells me I am using a duplicate e-mail address. This will produce the same outcome as above, so in order to correct this, you must go to the MLB.com Gameday Audio home page and click on any MLB.com Gameday Audio feed. Then click on "Purchase the MLB.com Gameday Audio package now." On the left-hand side, enter your email address and your password. Finally, you need to click on the continue button and follow the registration process. Is there a phone number where I can complete my registration? We suggest that the customer complete all registrations on-line. If you experience difficulty completing the on-line registration process you should contact our toll-free MLB.com Customer Service Hotline at 1-866-800-1275. Will I receive a confirmation number or receipt via e-mail? Yes, you will receive a confirmation via email. If you have any further questions regarding the status of your account, you may contact our toll-free MLB.com Customer Service Hotline at 1-866-800-1275. I have registered multiple times and multiple charges appear on my Credit card statement. Please contact Real Networks Customer Service Hotline at 1-888-768-3248 for a refund. Be sure to have your order number(s) ready. If you have ordered MLB.com Club Gameday Audio and would like a refund, please contact the MLB.com Customer Service Hotline at 1-866-800-1275. If you have ordered the "Total Ticket" package and would like a refund, please contact the MLB.com Customer Service Hotline at 1-866-800-1275. Can I send my information to have you check the status of my account? We recommend that you DO NOT send personal information via unsecured e-mail. Please call our toll-free MLB.com Customer Service Hotline at 1-866-800-1275 with any questions. Haven't registered yet? Get more details on how to register > . I am having trouble accessing the Gameday Audio feed. How do I access my team's MLB.com Gameday Audio feed? Go to the main MLB.com Gameday Audio Home page and simply click on the broadcast of the game that interests you. Even though I've logged in I am still unable to access the audio feed. Check your system volume. Try closing the Gameday Audio pop-up window or RealOne Player, then re-opening it by clicking on the game's audio feed. Make sure the cookies for RealOne are enabled. Check all your RealOne preferences. When I select a game, I get the message "Game not in Progress" or "server is busy." Please check that both your browser cookies and RealOne cookies are enabled. In Internet Explorer, you can do this by opening a browser window, and clicking on Tools from the top bar. Select Internet Options, then click on the Security tab. Make sure the Internet Zone is selected then click on Custom Level and scroll down to the cookies section. You may also want to check your Cipher Strength. In Netscape, you can do this by opening a browser window, and clicking on Edit from the top bar. Select Preferences, then click on the Advanced tab. Make sure Accept All Cookies is selected. If you are at work, you are probably getting this error due to a firewall or proxy device. Please review our FAQ on firewall compatibility (below) with RealOne. You may also need to contact your network administrator to open the Real audio ports. You can also visit this site. How do I configure my MLB.com Gameday Audio to work through a firewall? If you receive an error message about a network firewall when attempting to play content with RealOne, or if you are unsure if a network firewall is preventing you from playing content, check with your Network Administrator or Internet Service Provider (ISP). For instructions on configuring RealOne to work with a network firewall, you can also visit this site. Note: If you are connecting to the Internet via AOL, MSN, EarthLink, Sympatico, MindSpring, Netcom, Sprynet, CompuServe, Prodigy Internet, or another common ISP, you should not need to configure RealOne for use with a firewall. Also, please review our suggested RealOne settings and our suggested system specifications. If you read those topics and still have a problem, please call our toll-free MLB.com Customer Service Hotline at 1-866-800-1275. My connection is poor; I get static and varying sound quality. This is most likely a problem with your current RealOne preferences. To reconfigure your RealOne settings, launch your RealOne player from your desktop and: Click Tools and select Preferences. From the left-hand side of the next screen, click Connection Ensure that your Maximum bandwidth is configured to match your minimum bandwidth connection Set your player to buffer every 30 sec when needed. From the left-hand side of the screen, Click Network Transport Click "Manually configure connections settings" From the left-hand side of the screen, Click General Uncheck "Enable a history list in the File menu" Click "Clear History", then Click OK. To further ensure your sound quality you may want to try the following: Reconfigure RealOne Preferences If changing your RealOne preferences did not fix your problem: You should try closing and reopening the MLB.com Gameday Audio RealOne window. You may have to uninstall and then reinstall RealOne. Your P.C. may have to be reconfigured to provide more memory for the RealOne to play successfully. Can I listen to a game and surf MLB.com? Yes. You may want to watch the game's events using our MLB.com Gameday page for your favorite team. However, we do not recommend keeping several browsers open because it may affect system performance. If you are trying to load pages while streaming audio and are on a dial-up connection, you will interrupt the stream by using the bandwidth to download the pages. Downloading the RealOne Player To begin using MLB.com Gameday Audio you only need to download RealOne Player. Be sure to click on the red "Free Download" button as illustrated in the picture below. Cancellation and Refund Policy To cancel your subscription, please call the MLB.com Customer Service Toll Free Hotline at 866-800-1275. Full refunds will be issued if requested Within 5 Days of the original date of purchase. Customers wishing to cancel recurring Total Ticket, Baseball's Best or Highlights Direct charges can receive a refund for the month and not be charged for future months, if cancelled within 5 days of the monthly billing date. Customers canceling after the 5th day of billing will have access to all Total Ticket products until their anniversary date of purchase of the following month, at which time the account will be deactivated and no future charges will be incurred. Contact Us Thank you for using the MLB.com Gameday Audio FAQ pages. We urge you to check back often, as we will be frequently updating these FAQ pages to answer your questions. If you have any further questions that were not answered in these FAQ pages, please contact our toll-free MLB.com Customer Support Hotline at 1-866-800-1275 between the hours of Monday - Friday 9 a.m. - 12:30 a.m., Saturday 12:00 noon - 12:30 a.m., Sunday 12:00 noon - 10:00 p.m. during the season. Off-season hours are Monday - Friday 9 a.m. - 6 p.m. All times are Eastern. How do I contact MSN®TV? MSN®TV is currently developing a solution for those users who are attempting to access MLB.com Gameday Audio, Custom Cuts or Baseball's Best. Many software packages exceed MSN�TV's browser capability and will not work with their system. Currently MSN®TV is not compatible with Real Player 8 Basic. This is the minimum version of the Real Player needed to listen to broadcasts on MLB.com. Feel free to call MSN®TV periodically for updates regarding their browser capabilities. If you have comments or issues with MSN®TV's service/compatibility, you can contact Support4U@webtv.net, ombudsman@corp.webtv.net, or 1-800-469-3288. You can also contact Quality@corp.webtv.net, or: Service Delivery Manager Microsoft MSN®TV Networks, Inc. 1065 La Avenida Mountain View, CA 94043 How do I get assistance with the RealOne Player? Please consult RealOne's website > How do I contact MLB.com Gameday Audio support? Call the toll-free MLB.com Customer Service Hotline at 1-866-800-1275 How do I contact MLB.com about other topics/issues besides Gameday Audio? Please see our General FAQ.

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