Make sure you have the MLB Ballpark app downloaded.
April 18, 2019
Dear [Name],

Your first opportunity to begin selecting your 2019 Season Ticket Holder Experiences begins today, April 18 at 10am! While you received an introductory email about the Pirates Experiences Program on Tuesday, we wanted to follow up and provide you with step-by-step instructions to make your selection process easier.
Pirates STH Selection Tutorial
As a friendly reminder, you are required to download the MLB Ballpark app on your iPhone or Android device and then select your 2019 Season Ticket Holder experiences. If you haven't downloaded the MLB Ballpark App, please click the link here to review the MLB Ballpark app tutorial with step-by-step instructions.

Your account will accessible to begin redeeming your points on Thursday, April 18 at 10am.

Your MLB Ballpark account has [Number] to be redeemed on unique Season Ticket Holder experiences.

• These points are yours to redeem experiences throughout the season based on your Season Ticket Package and tenure level.
• A limit of 2 participants are allowed to participate in each selected experience
• *For a list of eligible 2019 Season Ticket Holder Experiences, rules and available dates, please click here.
• Please Note: beginning today, you will be able to choose experiences for the entire season.
• Upon redeeming each experience, you will receive an email confirming your selection
• Questions? Please visit for a prompt response between the hours of 9am - Midnight

© 2019 MLB Advanced Media, L.P. MLB trademarks and copyrights are used with permission of Major League Baseball. Visit Any other marks used herein are trademarks of their respective owners.

Please review our Privacy Policy.

You received this message as a Pittsburgh Pirates Season Ticket Holder.

Please add to your address book to ensure our messages reach your inbox. Email is's primary communication for service-related communications and updates.

Postal Address:, c/o MLB Advanced Media, L.P., 75 Ninth Avenue, 5th Floor, New York, NY 10011.