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The Official Site of the Toronto Blue Jays

GROUP TICKETS | PACKAGES FAQ

DEFINITION, ELIGIBILITY AND GAME DATES

1. What is a "Group Tickets Package"?

A "Group Tickets Package" is a ticket package consisting of at least 20 tickets to a Toronto Blue Jays regular season home game. At least 20 tickets within each Group Tickets Package must be for seating within the same price category. For example, if you purchase 30 tickets to a given game, all your tickets must be for seating within the same price category; if you purchase 40 tickets to a given game, 20 tickets can be for seating within one price category (e.g., Field Level Infield) and 20 tickets can be for seating within a different price category (e.g., 200 Level Outfield). All tickets within a Group Tickets Package must be purchased in one transaction.  

Please note that the seats available for Group Tickets Packages are limited in quantity and specific seat locations are subject to availability.

2. How do I know if I am eligible to purchase a Group Tickets Package?

To be eligible to purchase a Group Tickets Package, all tickets within your Group Tickets Package must be purchased for use by members of a group comprised entirely of individuals who are closely connected by pre-existing relationships or shared membership in a specific organization or activity, as determined by the Toronto Blue Jays in its sole discretion. Examples of eligible groups include employees of a single organization, members of a sports team (e.g., players, coaches, and parents), students and teachers from a single school, a group of family members, and a group of friends. To find out if your group is eligible, please contact our Group Ticket Sales office by email at groupsales@bluejays.com or by phone at (416) 341-1188.  

Any purchase of a Group Tickets Package for purposes other than for use by members of an eligible group is strictly prohibited and the Toronto Blue Jays reserve the right to cancel any tickets purchased as part of such Group Tickets Package. In addition, any actual use of any tickets purchased as part of a Group Tickets Package by persons other than the members of an eligible group is strictly prohibited and the Toronto Blue Jays reserve the right to cancel any tickets purchased as part of such Group Tickets Package. Finally, any resale of, or offer to resell, any tickets purchased as part of a Group Tickets Package on a secondary market (e.g., StubHub, Kijiji, etc.) is strictly prohibited and the Toronto Blue Jays reserve the right to cancel any tickets purchased as part of such Group Tickets Package.

If you are a Travel & Tour operator, you are not eligible to purchase a Group Tickets Package, but please contact our Group Ticket Sales office at (416) 341-1188 to learn more about our Ticket Purchase and Travel Package Agreement.

3. Can I purchase a Group Tickets Package to any game during the 2019 regular season?

No. Group Tickets Packages cannot be purchased for the Opening Day game on Thursday, March 28, 2019.

In addition, inventory for Group Tickets Packages is limited. Therefore, depending on when you purchase your Group Tickets Package(s), your desired game(s) may no longer be available.

PRICING

4. What is the pricing for Group Tickets Packages?

Pricing for Group Tickets Packages depends on a variety of factors, including the category of your selected game, the category of your selected seating area, and the number of tickets within your Group Tickets Package. Please visit our 2019 Group Tickets Packages pricing charts here. Our 2019 game schedule which sets out the game categories is available here.

5. How will dynamic pricing affect the Group Tickets Package pricing?

Due to dynamic pricing, single game ticket prices may change based on various market factors (such as opponent, day of the week, demand for tickets, seat availability, etc.) and Group Tickets Package pricing will change accordingly.

6. Do schools and camps receive a special discount on Group Tickets Packages?

Yes. Schools and camps are entitled to receive a reduced price on Group Tickets Packages purchased for games played on the designated School Day or Camp Day, as applicable.

The designated School Day is Thursday, May 23, 2019.

The designated Camp Day is Wednesday, August 14, 2019.

Please visit here to learn more about our designated School Day and Camp Day.

The standard Group Tickets Package pricing applies to schools and camps looking to purchase Group Tickets Packages for games other than the designated School Day or Camp Day. Please visit our 2019 Group Tickets Packages pricing charts here

ORDER AND PAYMENT PROCESS

7. Do I have to order my Group Tickets Package by a certain date?

Yes. You must order your Group Tickets Package at least 14 calendar days prior to your selected game.

8. Is a deposit required to order a Group Tickets Package?

If your Group Tickets Package consists of fewer than 50 tickets, we require full payment for your Group Tickets Package at the time you order your Group Tickets Package.

If your Group Tickets Package consists of 50 tickets or more, you are required to pay a non-refundable deposit in an amount that is equal to 50% of the total price of your Group Tickets Package.

9. If I am entitled to pay only a deposit when ordering a Group Tickets Package, when is the balance due?

We require full payment for your Group Tickets Package by the date that is 14 calendar days prior to the date of your game. On the date that is 14 calendar days prior to the date of your game, we will automatically charge your remaining balance to the credit card you used to pay the deposit.

10. Are refunds or exchanges available?

No. Refunds and exchanges are not available on tickets purchased within a Group Tickets Package. However, in the event of a game cancellation there may be an opportunity to exchange tickets. Check with our Ticket Sales department at 416-341-1188 or groupsales@bluejays.com.

VIDEO BOARD GREETING

11. Can my group receive a greeting on the video board during the game?

If your Group Tickets Package includes at least 50 tickets to a game, then you are entitled to receive a complimentary greeting on the video board during the game. All group names are subject to the approval of the Toronto Blue Jays. Group greetings are limited to your group's name. To request a birthday, anniversary or special welcome message on the video board, a $100 charitable donation to Jays Care Foundation™ is required. To book this type of greeting, please call (416) 341-1020 or visit bluejays.com/videoboard.

TICKET MANAGEMENT

12. When will I have access to the tickets in my Group Tickets Package?

Purchasers of Group Tickets Packages will receive an email when they can begin managing their tickets online (in Spring 2019).

FOOD & BEVERAGE / MERCHANDISE

13. Can I pre-purchase food and beverages for my group members?

Yes. You can purchase gift cards to distribute to your group members that are redeemable at most Rogers Centre concession stands and at Jays Shop retail locations. Gift cards are available in $5 increments between $5 and $50 and can be purchased at the same time you buy your Group Tickets Package.

BUS PARKING

12.  How do I book a bus parking spot?

Passes to bus parking spaces in the parking lot located at 305 Bremner Blvd. across from Rogers Centre can be purchased for any of the games within your Group Tickets Package, subject to availability. For more information, please contact our Group Ticket Sales office by email at groupsales@bluejays.com or by phone at (416) 341-1188.

ACCESSIBLE PARKING

13. How do I book an accessible parking spot?

Passes to accessible parking spaces in the Rogers Centre underground parking lot can be purchased for any of the games within your Group Tickets Package, subject to availability. For more information, please contact our Group Ticket Sales office by email at groupsales@bluejays.com or by phone at (416) 341-1188.


Should you have any questions, please do not hesitate to contact our Group Ticket Sales office by email at groupsales@bluejays.com or by phone at 416-341-1188.