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The Official Site of the Chicago Cubs

2018 Season Ticket Online Seat Relocation Event Frequently Asked Questions

Can I move to a different price scale?

You may relocate to seats in any price scale with your plan, pending availability.

If I move to a higher price point, when will I be invoiced for the difference?

If the new location you select has a higher price point than your current location, we will issue you a follow-up invoice to reflect your new balance within 48 hours after your relocation transaction takes effect. Your new invoice balance must be paid in full by 5 p.m. CST Thursday, February 8.

If I move to a lower price point, when will I receive a credit or refund?

If the new location you select has a lower price point than your current location, you can select to receive a credit on your account or receive a refund. Refunds will be processed using the same method as payment, with the exception of cash payments, which will be refund by check. If you paid your season ticket balance using multiple credit cards, we will issue the credit in the same ratio you used the multiple credit cards to pay for your season ticket balance. 

Will I be able to add seats to my season ticket account using this process?

Each year, we evaluate our capacity and inventory to ensure we can continue to deliver first-class service and exclusive benefits to our existing Season Ticket Holders, including access to postseason tickets. Due to another year of strong renewals, seat additions are not available for the 2018 season.

There is a set of three seats together, but I only want two seats. Can I move into that location?

No. You cannot leave a single seat open.

Will I be able to upgrade my partial season ticket plan to a full season ticket plan?

Limited inventory of seats are available for Combination Plan Season Ticket Holders to upgrade from a partial season plan seat to a full season plan (Daily Plan) seat for the 2018 season. Please note Daily Plan inventory is limited and will be offered to Combination Plan Season Ticket Holders based on account tenure.

Limited inventory of seats also are available for relocation in any price scale within your plan for the 2018 season.

How can I upgrade my partial season ticket plan to a full season ticket plan during relocation?

Enter up to the total number of seats you currently have on your account and select checkout to view full season ticket plan inventory (Daily Plan) available. You do not need to upgrade all seats in your account; however, you must keep the total number of seats in your current account.

Please note Daily Plan inventory is limited and will be offered to Combination Plan Season Ticket Holders based on account tenure.

I do not want to upgrade my partial season ticket plan to a full season ticket plan. Will I be able to relocate my partial season ticket plan seat(s)?

Yes, you will have the option to relocate with no changes to your current partial season ticket plan.

If I upgrade my partial season ticket plan to a full season ticket plan, when will I be invoiced for the difference?

You will be invoiced for the new amount within 48 hours after your relocation transaction takes effect. Your new invoice balance must be paid in full by 5 p.m. CST Thursday, February 8.

If I want to convert my full season ticket plan to a partial season ticket plan, will I be able to do so?

Similar to past years, you will not be able to convert your full season ticket plan to a partial season ticket plan for the 2018 season.

Can I log in more than once?

You may log in as many times as you would like until you have relocated one or more of your seats. Your log in capability will remain active beginning with your specific log in time and lasting through 5 p.m. CST Wednesday February 7.

Once you complete the checkout process, even if only for a portion of the seats in your plan, you will not be able to log in to the relocation program again.

Can I relocate my seats more than once?

You may only relocate your seats once. Once you have completed the checkout process you will no longer be able to log in to the relocation program. Once you have checked out, your former seat location(s) will be made available to other Season Ticket Holders participating in the Relocation Event.

After I've completed the relocation process, can I change my mind and get my old seats back?

Once you have selected your new seats and completed the checkout process your original seats will be released.

After reviewing the options, I decided not to relocate. How do I keep my current seats?

No action is required to keep your current seats. If you don't find a desired seating location using our interactive map, exit the browser and your current seats will remain secure.

Which browser is recommended for the Online Seat Relocation Event?

This site is compatible with the following Internet browsers: Chrome 27, Firefox 25, Internet Explorer 10, Safari 5 on Mac, iOS 8.2 on iPad and higher versions of each respective browser. You may experience functionality disruptions when using other browser/operating combinations.

What devices can I use to view and participate in the Online Seat Relocation Event?

This site is compatible with the following devices: Mac, PC and iPad.