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Cubs Destinations FAQ

When will I receive my itinerary package with my game tickets and my special guest credentials?

The personalized itinerary will be emailed to you no later than one week prior to your trip. The itinerary will include confirmation numbers, timing for the scheduled events and other important information for the trip. If you are staying at a hotel with us, your game tickets, credentials and CTA passes (CTA passes applicable to Wrigley Field Experiences only) will be given to you upon check-in along with your gift bags. If you selected no hotel, your credentials and game tickets will be mailed no later than one week prior to your trip.

If you live internationally, your tickets and credentials will be in your gift bag at the hotel. We do not accept P.O. boxes as a shipping address. Please provide a valid address during your registration that will accept FedEx packages.

What is your cancellation policy?

Full payment is due upon reservation. All trip bookings are final and cannot be changed, refunded, exchanged, canceled or transferred to another party. FSM regrets that it cannot make any exceptions to the cancellation policy for illness, personal emergencies or any other circumstances. We strongly encourage the purchase of travel insurance.

Please note trip pricing and event agendas may vary slightly. Please see each individual package for specific pricing. Packages do not include airfare. Prices include all taxes and fees.

Prices are listed per person and are based on hotel room occupancy (e.g., two guests sharing one hotel room would pay the double occupancy rate per person). Extra nights are listed per night, not per person.

What is in my gift bag? When can I expect to receive it?

Your standard gift bag will include a premium baseball material bag, Cubs hat, MLB game ball, baseball holder for each guest and other special Cubs items. For an additional $100 ($60 for youth), you can upgrade your gift bag to include a Majestic Athletic Replica Jersey(s) of choice (size, style and player). You can retrieve your gift bag upon check-in at your selected hotel. If you choose to take part in Cubs Destinations without hotel accommodations, we will have your gift bag waiting upon arrival at the player reception.

Where are the seats located for games on the road?

Cubs Destinations always looks to secure great group seat locations. We work diligently with each team's ticket office to negotiate the best possible location that can accommodate our group.

Where are the seats located for games at Wrigley Field?

Cubs Destinations always looks to secure great group seat locations. Our Wrigley Field seats are located in the Upper Box Midfield and provide a great, unobstructed view of Wrigley Field. You will sit alongside fellow Cubs Destinations fans for both games in your trip package.

What if a member in my group needs accessible seating?

If a member in your party requires handicap/ADA accessible seating, please make note during registration under the "special requests" tab and a member of our staff will reach out to you to discuss. You also can give us a call at 877-698-8731.

If I would like to extend my stay, should I do so through Cubs Destinations or should I call the hotel directly?

All hotel extensions should be made through Cubs Destinations via telephone at 877-698-8731 to ensure you receive our special discounted rate. Please book all extensions to your stay no later than three weeks prior to your check-in date in order to ensure availability. All extended reservations are made based on availability at the hotel.

What is your rainout policy?

While a rainout is not a common occurrence during the season, it is always a possibility. In the event a rainout does occur, there are a few options:

Your ticket is always good for the makeup game (which in many cases is played during the dates of the scheduled trip). Please note tickets are non-refundable if you are not able to attend the makeup game.

In the event the makeup game is not played during the dates of the scheduled trip and you are unable to attend, the ticket is yours to do what you wish with (give to friends, family, etc.).

Which player will attend the pregame reception?

Each pregame reception will include a chance to get autographs and participate in a Q&A session with one current Cubs player. A current Cubs player refers to any current player within the Cubs organization. This includes a member of the Major League roster, the 40-man roster or a member of any of the Cubs Minor League teams that is currently active in any of the listed groups. Due to the busy and often unpredictable schedules of our players, we are generally not able to determine who the player will be until the week of the reception. As soon as we finalize who will be appearing at your pregame reception, we will send an email out to inform you.