PAYMENT & DEPOSIT
Full payment is due upon reservation. Packages booked within 60 days of scheduled trip require full payment upon reservation and non-refundable. All payments are final and non-refundable within 60 days of a scheduled trip. Payments must be made in the form of cashier's check, Mastercard, Visa, American Express, or Discover. Buyers authorization to use credit card number for deposit and/or final payments indicates Buyer's complete compliance with these Terms and Conditions, whether or not you have actually signed the appropriate draft. Verbal authorization of your credit card confirms the reservation. If payments are not received by the due dates, the event services to be provided may be considered null and void at the sole discretion of Cubs Destinations and any payments to date will be forfeited.
TRAVEL DOCUMENTS & MERCHANDISE
A pre-departure itinerary, including event schedule, hotel confirmation number(s), ticket locations, and other information will be sent one (1) week prior to trip departure via email. Upon arrival and check-in at the hotel, a welcome package will be provided and include a drawstring bag containing Cubs Destinations gift items, VIP credentials, and game tickets included in purchased package. For non-hotel packages Cubs Destinations will make a reasonable attempt to ship these documents, credentials and tickets prior to departure via FedEx one (1) week prior to trip departure. Cubs Destinations does not accept international addresses or P.O Boxes. If Cubs Destinations cannot ship the welcome package prior to departure all materials will be available for pickup from a Cubs Destinations representative at the first game of a scheduled trip. It is the sole responsibility of the traveler to arrange the pickup of these materials with a Cubs Destinations representative.
Hotels generally require a credit card or cash deposit upon check-in to cover incidental hotel charges. Participants are individually responsible for all incidental charges. All incidental charges are to be paid directly to the hotel by the participant upon checkout. Guest requests for specific room types, including smoking, non-smoking, or specific bedding, are subject to availability at time of check-in and cannot be guaranteed.
Included are all presently known government and local taxes on included services.
Any physical disability that may require special attention or treatment must be reported in writing when the reservation is requested so that appropriate arrangements can be made.
Cubs obtains tickets for events in various forms at different time periods. Cubs Destinations is not necessarily in physical possession of admission tickets at the time a booking is made or accepted. Cubs Destinations will be acquiring event tickets on the Buyer's behalf. Tickets cannot be guaranteed together in quantities greater than four (4), odd numbers, specific rows or sections.
For all packages which include a Majestic Cubs game jersey, all requests must be fully completed and returned to a Cubs Destinations representative by the date specified in order to guarantee on-time delivery. Cubs Destinations cannot guarantee on-time delivery for merchandise not ordered by the date specified.
CANCELLATION & REFUND POLICY
For cancellations made 60+ days prior to departure, 90 percent of the total package price is refundable. Cancellations made less than 60 days prior to departure are non-refundable. Packages booked within 60 days of scheduled trip require full payment upon reservation and are non-refundable. Cubs Destinations ("seller") will refund to buyer any deposits paid by buyer not yet utilized by seller to purchase package components, and seller will use its best efforts to obtain refunds for any package components already purchased less any deposits. We regret that we cannot make any exceptions for personal emergencies. We recommend purchasing travel insurance.
Cubs Destinations ("CD") is responsible only for arranging and coordinating the transportation, accommodations and other benefits in connection with your trip (the "Trip"). You acknowledge and agree that CD does not own, operate or otherwise control, and is not an agent for, any of the entities actually providing the transportation, accommodations or other benefits to be provided in connection with the Trip including, without limitation, car rental, air transportation and hotel accommodations, and you hereby release CD and the members, partners, officers, affiliates, agents, employees and representatives of CD (the "CD Parties") from all loss, injury and damage that you or any person traveling with you may suffer during the Trip, and from any property loss or damage that may occur during the Trip including, without limitation, loss or theft of luggage. You further acknowledge and agree that CD shall not be responsible for, and you assume all risk in connection with, all loss, injury or damage, or any cancellation, delay, or changes to itineraries and schedules, that result from any terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, weather, cancellation of baseball games, strikes or labor disputes, or any other reason beyond the control CD, and in no event shall you be entitled to any refund of any amounts due for the Trip. CD reserves the right to accept or decline any person as a member of its Trip or to cancel a Trip completely in its sole discretion. CD reserves the right to cancel any reservation and will remit a full refund to the canceled party.
BY PARTICIPATING IN THE TRIP, YOU ARE AGREEING TO THE TERMS AND CONDITIONS SET FORTH IN THIS ACKNOWLEDGEMENT AND RELEASE.
If you have any questions, please contact us at 877-698-8731 or [email protected].