What is the AT&T WiFi Network?
On Opening Day of the 2004 season, AT&T Park became the first professional sports venue to provide continuous universal wireless access to fans in all concourses and seating areas. Working in conjunction with AT&T, the Giants have installed 1,626 802.11a/b/g/n WiFi access points, creating one of the largest public wireless hotspots in the world. Fans who bring a WiFi-enabled device to AT&T Park will gain free access to the Internet along with MLB's official app, MLB.com At Bat and its companion app, the MLB.com Ballpark app.
What do I need to connect to the AT&T WiFi Network?
All you need is a smartphone, PDA, tablet, PSP™ (PlayStation®Portable) or notebook computer with a WiFi-compliant (IEEE 802.11b, 802.11g, or 802.11n) wireless Ethernet adapter and a Web browser (such as Microsoft Internet Explorer).
Who do I contact if I am having issues connecting to the AT&T WiFi Network?
Please contact AT&T WiFi support at 888.888.7520.
What services are offered on the AT&T WiFi Network?
In addition to Internet access, the AT&T WiFi Network enables MLB's official app, MLB.com At Bat and its companion app, the MLB.com Ballpark app.
What is MLB.com At Bat?
MLB.com At Bat is the official app of Major League Baseball. More details can be found here: http://mlb.mlb.com/mobile/atbat/
What is the MLB.com Ballpark app?
The MLB.com Ballpark app is your official mobile companion when visiting AT&T Park, and all MLB ballparks. More details can be found here: http://mlb.mlb.com/mobile/attheballpark/
How much does access to the AT&T WiFi Network cost?
There is never any cost to access the AT&T WiFi Network!
Where in the ballpark can I access the AT&T WiFi Network?
AT&T Park offers WiFi coverage throughout the entire facility, from the gates at Willie Mays Plaza to the shores of McCovey Cove.
What is the connection speed for wireless devices?
Upload/download connection speeds vary throughout AT&T Park depending upon proximity to the nearest access point, the type of content being accessed and the number of fans using the network at any given time. Observed speeds can range as high as 40 Mbps and are generally sufficient to support the mobile needs of even the most demanding Giants fans.
Does the WiFi system know what type of device I'm using?
To optimize performance, some websites serve customers different versions of their site depending upon the hardware used (smartphone, tablet, laptop). Other sites do not have special versions for smaller screens but allow scrolling of the screen to view content. The Giants Digital Dugout provides content optimized for specifically for iPhone / iPod Touch devices.
Does the WiFi Network capture any of my personal information?
No personal information is collected without the customer's knowledge. Purchase of services over the Internet will require credit card information and address, which is generally processed over standard web interfaces protected by SSL (Secure Socket Layer) and encryption of data to ensure security of data transmission.
Is the AT&T WiFi Network protected by a firewall?
The AT&T WiFi Network implements a firewall as an integral part of the AT&T WiFi Network Welcome Page. Once the connection process on this page is complete, no information is restricted, monitored, or blocked.
Why might I need to change my SSID for AT&T WiFi, and how can I do so?
An SSID (Service Set Identifier) is a unique code that tells a computer which wireless network to connect to. The AT&T WiFi Network is configured to broadcast an SSID that allows a wireless adapter/card to detect and use the AT&T WiFi Network. If you are having difficulty connecting to the AT&T WiFi Network, you may need to specify your SSID as "attwifi" (without the quotes, case-sensitive). Depending on the brand of the WiFi card, the SSID may also be known as the Network Name or ESSID.
Detailed instructions on connecting to the AT&T WiFi Network:
- Make sure the SSID is set to "attwifi". This is case-sensitive.
- Open a web browser and request a public website (such as www.sfgiants.com).
- You will be redirected to the Giants AT&T WiFi Welcome Page.
- Check the box to accept the "Terms of Service and Acceptable Use Policy" and click the button to connect.
For more information on how to connect to AT&T WiFi on your device, visit the AT&T Fan Zone located on the Promenade Level behind homeplate or contact AT&T WiFi support at 888.888.7520.