Q: How do I access the Giants Ballpark Pass?
A: The Giants Ballpark Pass is a digital-only program integrated with the MLB.com Ballpark app supported by iPhone and Android phones only. You must have an iPhone or Android to use the Giants Ballpark Pass.
Q: Which games are included with my Giants Ballpark Pass?
A: Your Giants Ballpark Pass includes most* Giants 2018 regular season home games (*Excluding Exhibition Games, Opening Day, August 11th and any potential Postseason games).
Q: Does my Giants Ballpark Pass include an assigned seat?
A: The Giants Ballpark Pass grants you access to the ballpark and does not include a seat.
Q: What areas of the ballpark can I access with the Giants Ballpark Pass?
A: Giants Ballpark Pass holders have access to public areas of the ballpark: The Garden, Sierra Nevada Pale Ale Plaza, Jack Daniel's Barrel House, concession stands and designated standing room locations along the Promenade and View Levels. The Giants Ballpark Pass does not include a seat.
Q: How do I access my Giants Ballpark Pass for entry to the ballpark?
A: Approximately 2 hours before first pitch, activate your Giants Ballpark Pass via text message. Access your pass within the Tickets tab of the MLB.com Ballpark app. Click on the game date and scan in!
Q: Can I upgrade my Giants Ballpark Pass to a specific seat?
A: Subject to daily availability, specific seat upgrades will be offered for an additional fee within the MLB.com Ballpark app.
Q: Can I sell my Giants Ballpark Pass for games that I do not attend?
A: The Giants Ballpark Pass is non-transferable.
Q: Can I share my Giants Ballpark Pass with someone else?
A: The Giants Ballpark Pass is non-transferable and must be managed on the smartphone of the person who purchased the pass.
Q: How do I cancel my Giants Ballpark Pass?
A: You may opt-out of your monthly subscription of the Giants Ballpark Pass by emailing email@example.com on or before the 20th of each month for cancellation to take effect on the last day of that month. Any cancellation request made after the 20th of each month will be effective the last day of the next calendar month. To repurchase the Giants Ballpark Pass, you must register for the waitlist. Passes are subject to availability.