Frequently Asked Questions
Q: Which phones are supported?
A: The Giants Ballpark Pass is supported by iPhone and Android phones.
Q: Can I purchase the Giants Ballpark Pass if I don't have a supported phone?
A: The Giants Ballpark Pass is a digital-only program integrated with the MLB.com Ballpark app and is only supported on iPhone and Android phones.
Q: Which games are included with my Giants Ballpark Pass?
A: Your Giants Ballpark Pass includes most* Giants 2018 regular season home games for the month purchased. (*Excludes Exhibition Games, Opening Day, August 11th and any potential Postseason games.)
Q: Does my Giants Ballpark Pass include an assigned seat?
A: The Giants Ballpark Pass grants you access to the ballpark and does not include a seat.
Q: What areas of the ballpark can I access with the Giants Ballpark Pass?
A: Giants Ballpark Pass holders have access to public areas of the ballpark: The Garden, Sierra Nevada Pale Ale Plaza, Jack Daniel's Barrel House, concession stands and designated standing room locations along the Promenade and View Levels. The Giants Ballpark Pass does not include a seat.
Q: How do I access my Giants Ballpark Pass for entry to the ballpark?
- Accept your ticket via text message
- Click on the Tickets tab
- Click on the game
- Click on the pass and scan in
Q: When can I access my Giants Ballpark Pass?
A: Approximately 3 hours before first pitch, you will receive a text message to activate your Giants Ballpark Pass.
Q: Where do Giants Ballpark Pass holders enter the ballpark?
A: Giants Ballpark Pass holders can enter the ballpark via any main gate.
Q: Can I upgrade my Giants Ballpark Pass to a specific seat?
A: Subject to daily availability, specific seat upgrades will be offered for an additional fee within the MLB.com Ballpark app.
Q: Can I print my Giants Ballpark Pass digital ticket?
A: The Giants Ballpark Pass is a digital-only program integrated with the MLB.com Ballpark app. There are no printed tickets.
Q: How do I renew my Giants Ballpark Pass for the next month?
A: The Giants Ballpark Pass auto-renews monthly throughout the 2018 regular season. You will be charged $19.58 on a month by month basis, March-August, 2018. Charges will be processed as follows:
- At time of purchase - April Pass
- April 23 - May Pass
- May 23 - June Pass
- June 25 - July Pass
- July 23 - August Pass
- August 23 - September Pass
Q: How do I cancel my Giants Ballpark Pass?
A: You may opt-out of your monthly subscription of the Giants Ballpark Pass by emailing firstname.lastname@example.org by the following dates for cancellation to take effect on the last day of that month:
- Cancel May by April 20
- Cancel June by May 20
- Cancel July by June 20
- Cancel August by July 20
- Cancel September by August 20
Any cancellation request made after the date above will be effective the last day of the next calendar month. Note: After cancellation, your Giants Ballpark Pass will be filled by a fan on the waitlist. To repurchase the Giants Ballpark Pass, you will need to register for the waitlist. Passes are subject to availability.
Q: Is the Giants Ballpark Pass refundable?
A: Giants Ballpark Pass purchases are non-refundable.
Q: Can I sell my Giants Ballpark Pass for games that I do not attend?
A: The Giants Ballpark Pass is non-transferable.
Q: Can I share my Giants Ballpark Pass with someone else?
A: The Giants Ballpark Pass is non-transferable and must be managed on the smartphone of the person who purchased the pass.
Q: I bought two Giants Ballpark Passes. How does my guest enter the ballpark?
A: The Giants Ballpark Pass is non-transferable and must be managed on the smartphone of the person who purchased the pass. Your guest must be with you at the time of entry. The pass is digital-only. There are no printed tickets and will call is not available.
Q: Will I get the giveaways with my Giants Ballpark Pass?
A: Giants Ballpark Pass holders are eligible to receive the giveaways distributed at all main gates (while supplies last).
Q: What happens if a game is rained out?
A: If a game is rained out and rescheduled, your Giants Ballpark Pass will be valid for that game.
NEED ADDITIONAL HELP?
NEED ADDITIONAL HELP?
Email expapp.com/contact at any time to receive a timely support response.