Q: After I redeem my Flex Vouchers, can I upgrade my seats?
A: Yes, seat upgrades are available via the MLB Ballpark app 3 hours prior to gametime.
- Step 1: Open the MLB Ballpark app
- Step 2: Tap the SF logo (bottom right) and then the Upgrade & Memories icon (top row)
Note: Use your original ticket to enter the stadium and your upgrade to access your seat
Q: Is there a cutoff to redeem my Flex Vouchers?
A: Your Flex Vouchers can be redeemed any time before first pitch, subject to availability.
Q: Do my Flex Vouchers expire?
A: Yes, your Flex Vouchers expire on September, 1, 2019. Use them or lose them!
Q: Is there a limit to the number of Flex Vouchers I can redeem per game?
A: No, there is no limit to the number of vouchers you can redeem per game.
Q: Can I combine Flex Vouchers and redeem them for premium seats?
A: No, Flex Vouchers can only be redeemed in a 1:1 ratio (1 voucher for 1 ticket) for the seating category associated with your Summer Savings Voucher Pack purchase.
Q: Can I redeem my Flex Vouchers for Special Events?
A: No, your Flex Vouchers are eligible for regular game tickets only.
Q: Do I get the gate giveaway with my Flex Voucher tickets?
A: Your Flex Voucher ticket is eligible for the gate giveaways, while supplies last.
Q: Why do I need an iPhone or Android to use the Flex Vouchers?
A: The Flex Vouchers are mobile-only. Voucher redemption, ticket access and admission to Oracle Park are available through the MLB Ballpark app, only. There are no printed tickets.
Q: Which phones support the MLB Ballpark app?
A: The MLB Ballpark app is supported by iPhones and Android phones only. iPhones must be operating on software 11.0 or higher. Android phones must be operating on software 5 or higher.
Q: Can I purchase the Summer Savings Voucher Pack if I don't have an iPhone or Android phone that supports the MLB Ballpark app?
A: No, not at this time. The Summer Savings Voucher Pack is a mobile only program via the MLB Ballpark app.
Q: Where are my tickets?
A: Once your voucher is redeemed, your game ticket will be available in Wallet within the MLB Ballpark app. Make sure your ticket account is linked! Click here for a tutorial.
Q: Where are my barcodes?
A: Ticket barcodes will be delivered June 10th. Until then, your ticket will show your section, row and seat with the barcode section blank.
Q: Can I send my tickets to others?
A: Yes! Recipients must have the MLB Ballpark app to access the ticket(s).
Click here to view the Forward Tickets tutorial
Q: Can I redeem my Flex Vouchers for ADA seats?
A. Due to limited inventory, ADA seats are not available during the voucher redemption process.
- Step 1: Redeem your vouchers for the game and seating category of interest
- Step 2: Call Customer Service (415-972-2209) to exchange your regular tickets for ADA seats
Q: Can I exchange my Flex Voucher tickets if I'm unable to attend the game?
A: No, Flex Voucher tickets are not eligible for exchanges.
Q: Can I sell my Flex Voucher tickets if I'm unable to attend the game?
A: No, Flex Voucher tickets are not eligible for resale. Resale of tickets is strictly prohibited
Q: Is the Summer Savings Voucher Pack refundable?
A: No, the Summer Savings Voucher Pack is non-refundable. All sales are final.