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MLB.TV Help Center

Apple TV | Troubleshooting

Bandwidth

Stuttering and buffering video playback is normally due to insufficient bandwidth.

On Apple TV 4, go to the main menu, click Settings > Network to verify that your network connection is active.

If your computer is connected to the same network, please see the Recommended Bandwidth FAQ page here (quality is based on the connection rate).

If bandwidth is adequate, exit the game and re-launch it. If that does not help, exit and then re-launch the MLB.TV application.

If bandwidth is a problem, power cycle your router and modem to try to improve the connection. (Power cycling is turning off the power to the modem and router then powering back on, in an attempt to refresh the Internet connection). Also, try to limit the amount of devices sharing your Internet connection as this could have an impact on your network's overall bandwidth.

If using a WiFi connection, you can improve your signal strength by moving your router closer to your device. Raise your router, as the height of your router will usually improve its radio signal performance. Be mindful of anything that could interefere with the signal like cordless phones, baby monitors, etc. Also try limiting the amount of devices sharing your network. If you continue to have issues try connecting your Apple TV device to your router with an Ethernet cable.

How to Update Your MLB.TV Application

MLB.TV updates on Apple TV are received automatically on launch of the MLB.TV app.

For General Apple TV 4 System updates, please follow these steps:

  1. Launch "Settings"
  2. Launch "System"
  3. Click "Software Updates"
  4. Click "Update Software"

Login Issues

If you are having issues accessing your stream, and you have an MLB.com login, please verify your user name and password on MLB.com. Then log out and log back into your device in the "Settings" menu of the MLB.TV app. If you purchased MLB.TV through your iTunes account and would like to unlink, you can click "Clear Credentials" or "Unlink Device" under the settings menu. To relink, click "Restore Purchase."

General Troubleshooting

For video playback adjustment on Apple TV 4 select "Audio and Video" and select "Resolution" and adjust the setting from "Auto" to an alternate option.

Try a hard reboot of your device. Remove your device from its power source for 30 seconds, then turn it back on.

If none of the above steps work, you could attempt a factory reset of your Apple TV, reset the device to its original "out of the box" settings and then try to relink your MLB.com account.