Globe iconLogin iconRecap iconSearch iconTickets icon

MLB.TV Help Center

Roku | Troubleshooting

Bandwidth

Stuttering and buffering on streams is normally due to insufficient bandwidth. Please see the Recommended Bandwidth FAQ page here (quality is based on the connection rate).

If the bandwidth is fine, exit the game and re-launch it. If that does not help, exit and then re-launch the MLB.TV application.

If bandwidth is a problem, power cycle your router and modem to try to improve the connection. (Power cycling is turning off the power to the modem and router then powering back on, in an attempt to refresh the Internet connection.) Also, try to limit the amount of devices sharing your Internet connection as this could have an impact on your overall bandwidth.

If using a WiFi connection, you can improve your signal strength by moving your router closer to your device. Raise your router. the height of your router will usually improve its radio signal performance. Be mindful of anything that could interefere with the signal like cordless phones, baby monitors, etc. Also try limiting the amount of devices sharing your network. If you continue to have issues try connecting your Roku device to your router with an Ethernet cable.

How to Update Your MLB.TV Application

All MLB.TV app updates on Roku will download automatically.

To ensure your device receives the latest updates, please make sure your Roku device is on and connected to the Internet overnight.

Your Roku device can be force updated under Settings > System > System Update.

Login Verification

If you are having issues accessing your stream, please verify your user name and password on MLB.com. Then log out and log back into your device in the "Settings" menu of the MLB.TV channel.

General Troubleshooting

Hard Reboot

  1. Remove your device from its power for 30 seconds, and then turn it back on.

Additional Steps

  1. Check your Roku for device updates. Remove any unused or excess channels.
  2. Remove and reinstall the MLB.TV Channel. This will require logging in again with your MLB.TV login.