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MLB.TV Help Center

TiVo | Troubleshooting

Bandwidth

Stuttering and buffering on streams is normally due to insufficient bandwidth. Please see the Recommended Bandwidth FAQ page here (quality is based on the connection rate).

If the bandwidth is fine, exit the game and re-launch it. If that does not help, exit and then re-launch the MLB.TV application.

If bandwidth is a problem, power cycle your router and modem to try to improve the connection. (Power cycling is turning off the power to the modem and router then powering back on, in an attempt to refresh the Internet connection.) Also, try to limit the amount of devices sharing your Internet connection as this could have an impact on your overall bandwidth.

If using a WiFi connection, you can improve your signal strength by moving your router closer to your device. Raise your router. the height of your router will usually improve its radio signal performance. Be mindful of anything that could interefere with the signal like cordless phones, baby monitors, etc. Also try limiting the amount of devices sharing your network. If you continue to have issues try connecting your TiVo device to your router with an Ethernet cable.

Firmware

We recommend updating to the latest device firmware on your TiVo device.

Login Verification

If you are having issues accessing your stream, please verify your user name and password on MLB.com. You can then sign out, and sign in to your device following the activation steps above.

General Troubleshooting

Try a hard reboot of your TiVo device, remove from power for 30 seconds and then powering back on. If you continue to have issues, delete the MLB.TV app from your TiVo device. Then re-download it from the App store, and re-link to your registered MLB.com account. To force an update, you can attempt to delete the MLB.TV app from your device. Download it from the App store, and relink to your registered MLB.TV or MLB.TV Single Team account.