Globe iconLogin iconRecap iconSearch iconTickets icon

 

Frequently Asked Questions

Where are the games taking place?
Both games will take place at London Stadium

What time do the games start?
The first pitch is 6.10pm BST (local London time) on Saturday, June 29 and 3.10pm BST (local London time) on Sunday, June 30

Where will further information about the Mitel & MLB Present London Series 2019 be posted?
All further information will be posted on mlb.com/london-series and @mlblondonseries

Will there be any other events happening in the lead up to, and during, the Mitel & MLB Present London Series 2019?
MLB will be organizing additional fan events and activities around the games. Information about these events will be posted on mlb.com/londonseries and @mlblondonseries

Will I need a Visa to travel to the UK from overseas?
If you are coming from overseas, you will need to ensure that you are eligible to travel to the UK. For more information click here.

I can't find an answer to my question, who should I contact?
Please send us a query with your email at mlblondonseriesenquiries@csm.com.

How do I purchase tickets?
We are creating history, and the demand to see this old rivalry unfold on new ground has been huge. As a result, tickets for both game days are now very limited. Go to https://www.ticketmaster.co.uk/mlb-london-series for current availability.

Register here
For hospitality please visit here, call +44 20 7820 7025 or email londonserieshospitality@csm.com

Is there any information that helps me know where I am sitting?
Boston Red Sox will be occupying the dugout along the first base line, to the right of home plate.

New York Yankees will be occupying the dugout along the third base line, to the left of home plate.  

How will I receive my ticket(s)?
Please check your confirmation email from your chosen ticket agent.

When will I receive my ticket(s)?
Please check your confirmation email from your chosen ticket agent.

Can I upgrade my game ticket to include hospitality?
A single game ticket cannot be upgraded to include hospitality.

Some premium hospitality ticket packages are still available. To explore the full range of premium/hospitality options, please visit here, call +44 20 7820 7025 or email londonserieshospitality@csm.com

Is there an age restriction for the Mitel & MLB Present London Series 2019?
No, fans of all ages are welcome. However, under14s must be accompanied by an adult aged 18+ in all areas. One Ticket will be required for each person attending the Event, regardless of age.

Are there children's tickets available?
Children's tickets have now all sold out.

What time can I enter the stadium?
London Stadium island will open four hours before the first pitch, so that's 2.00pm BST (local London time) on Saturday, June 29 and 11.00am BST (local London time) on Sunday, June 30. Entertainment, including food, beverages will be on offer throughout the day.

How do I get to London Stadium?
To plan your visit, check here for information.

Is there parking available?
There will be no general parking at the stadium itself. There will be limited parking for Blue (disability) Badge holders. Blue Badge parking passes will be issued by the Event Promoter on a first come first served basis. The exact location, directions and opening hours of the Blue Badge parking area will be confirmed in due course. Those ticket holders wishing to apply for a Blue Badge parking pass should contact BlueBadgeParking@csm.com. The email sent to BlueBadgeParking@csm.com should include all relevant information including name, address and phone number of the applicant plus the Booking Reference for the Accessible Ticket(s) purchased.

We recommend all ticket holders use public transport.

Is there additional mobility or access assistance?
Guests that require mobility or access assistance please click here for more information regarding shuttle services that will leave from Stratford Station (Platform 13), Stratford International (taxi and bus pickup area) and HereEast Multi-story car park for blue badge holders (request for blue badge parking and proof of disability to be sent through to BlueBadgeParking@csm.com.)

For any other questions about the accessible shuttle or accessibility around the stadium, please forward all questions to access@mshot.co.

Is there additional support for people with disabilities? 
If any fans with disabilities require additional assistance there is an accessibility office opposite the London Aquatic Centre, on the main route to London Stadium from Stratford Station.

Can I bring a bag into London Stadium?
Please avoid bringing bags unless absolutely necessary. If you do bring a bag, it must be smaller than 16 x 16 x 8 inches / 40cm x 40cm x 20xcm. Please note there will be security checks in place at the stadium.

Can I bring a pram/stroller?
Strollers and prams may be brought and stored at the venue. Scooters, skateboards and any other transport favored by our youngest fans are not permitted at London Stadium.

Do retail outlets and concessions accept American Express at the London Stadium?
No, American Express is not accepted. Other major credit cards are accepted, including Mastercard.

Will there be alcohol on sale?
The event is fully licensed and both non-alcoholic and alcoholic beverages will be on sale. Responsible drinking is always encouraged.

Can I bring food and beverage into the ballpark?
Not unless there are proven medical grounds for bringing your own. However, a wide range of food and beverage options will be available inside the ballpark.

I'm a member of media, how do I find out more?
For all media enquiries, please email John.Blundell@mlb.com

London Stadium, in conjunction with Major League Baseball, has established the following security procedures for entrance into the ballpark:

  • Gates open four hours prior to first pitch/game time. We encourage guests to arrive early and leave adequate time for fan screening and bag checks. All permitted bags will be checked and guests are encouraged to leave bags at home to expedite the stadium entry process.  
  • Metal detectors are present at all London Stadium entrances/access points/bridges. Upon arrival, guests will be asked to remove any metal objects from pockets or clothing before going through the detectors. Those with prohibited items will have to dispose of them. Individuals who are unable to pass through a metal detector due to special circumstances will be checked with a hand-held device.
  • All items permitted into the stadium will be inspected. Permitted items must easily fit into a 16" x 16" x 8" container.

Prohibited items are as follows and will not be permitted into the stadium:

  • Aerosols
  • Any music equipment, including noisemaking devices (air horns, cowbells etc)
  • Bags larger than 16 x 16 x 8 inches/40cm x 40 cm x 20 cm
  • Bats, clubs, and flag poles
  • Canned drinks
  • Darts
  • Drones
  • Explosives, smoke grenades, flares or fireworks
  • Extinguishers
  • Balls (with the exception of baseballs)
  • Glass
  • Golf umbrellas
  • Hard sided coolers
  • Helmets
  • Illegal substances
  • Professional grade cameras
  • Laser devices or pointers
  • Non-London Stadium foodstuffs and liquids (with the exception of water bottles)
  • Skateboards and rollerblades
  • Unauthorised work tools
  • Weapons of any kind (including firearms, knives, water guns, toy knives, etc)

London Stadium may prohibit additional items as deemed necessary, plus any other item likely to cause injury. Please note exceptions to this prohibited item list are items (such as mini-bats, and mini-helmets) purchased at the official MLB Store.