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Mr. Met's Kids Club: FAQs

Complimentary tickets: TICKETS AVAILABLE FOR ALL 2020 REGULAR SEASON HOME GAMES EXCEPT: OPENING DAY (March 26), SUBWAY SERIES (July 28 & 29) AND SATURDAY GAMES JUNE THRU AUGUST. Tickets subject to availability.

Q. I have already redeemed my complimentary tickets for the 2020 season. Will I be able to use them for a different game?

Once more information becomes available regarding the 2020 season, an email will be sent out with further instructions. For more information about the season delay, please click here.

Q: When will my Mr. Met's Kids Club Package Arrive?

A: DELIVERY TIMELINE:

  • ORDERS BY DECEMBER 12 (extended from Dec 11) AT 11:59 PM RECEIVE PACKAGES BY DECEMBER 24.
  • ORDERS ON DECEMBER 13 THROUGH DECEMBER 31 AT 11:59 PM RECEIVE PACKAGES BY MID JANUARY 2020.
  • ORDERS AFTER JANUARY 1, 2020 WILL RECEIVE THEIR PACKAGES UP TO 3-4 WEEKS OF SIGN UP.

NOTE: Delivery of orders will be temporarily on hold till further notice. When we know the date, we will reach out to all accounts affected. We appreciate your understanding as we collectively navigate through this challenging time, and we wish good health and safety to all the members of our extended Mets Family.

If you attend a game before you receive your membership pass after signing up for the club, you are still able to check-in at the Kids Club Kiosk prior to the 3rd inning.

Free Members will receive an email with their Mr. Met's Kids Club information closer to the start of the season, once a start date has been determined.

Q: How do I check-in at Mets games to earn prizes?
A:
MVP and All-Star members can check-in by scanning the barcode on their Mr. Met's Kids Club membership pass at the Mr. Met's Kids Club Kiosk located on the Field Level Concourse behind Section 106. You must stop by before the third inning of a Friday-Sunday game to collect your hole punch and earn prizes throughout the year.

Q: What prizes can I earn?
A:
We offer different prizes based on how many games MVP and All-Star members check-in at throughout the season. *Check-in prizes will be announced closer to the start of the 2020 season. *

Q: How do I redeem my complimentary tickets?
A:
Note: Monday, March 16, Major League Baseball (MLB) announced that the start of the 2020 regular season will be delayed in accordance with the recommendation from the Centers for Disease Control and Prevention (CDC) that, for the next eight weeks, organizers cancel or postpone in-person events that consist of 50 people or more. The New York Mets fully support this decision and will continue to proactively monitor current events in conjunction with medical experts, government officials and Major League Baseball. For more information, click here.

Q: How do I redeem my complimentary scoreboard message?
A:
Scoreboard message redemption is currently unavailable. MVP and All-Star members will receive an email with their scoreboard message redemption code closer to the start of the 2020 season, once a start date has been determined.

Q: How do I redeem my Half Priced Ticket Offer?
A:
Ticket redemption is currently unavailable and will resume closer to the start of the 2020 season, once a start date is determined.

Q: How do I utilize my fast pass access for the Mr. Met Dash after Sunday games?
A:
Fast pass access is reserved for MVP and All-Star members only. Following every Sunday afternoon game, an exclusive line will form outside of the Bullpen Gate (located behind the Shea Bridge). There will be signage directing MVP and All-Star members to the proper location to line-up once outside the gate. Please also make sure to wear your membership pass to gain entry into the Fast Pass line.

Please note: The Mr. Met Dash is weather permitting and will not take place following Sunday night game(s). To gain access to the Fast Pass line, please show your membership pass.

Q: Will my Mr. Met's Kids Club membership automatically renew for the 2021 season?
A:
MVP and All-Star members will not automatically renew in 2021. You will need to sign-up once the club is launched for the 2021 season.

Mr. Met's Kids Club Free memberships will automatically renew in 2021 for free. Your automatically renewed membership may come with premiums of equal or greater value to the items provided as premiums in the previous year, though the exact premium(s) provided may change from year to year. Mr. Met's Kids Club will contact members whose memberships are subject to automatic renewal via email by the winter of the following season to notify them of pending renewal. You can decline this option by contacting [email protected] within 10 days of your 2021 renewal date, which will be included in the email, sent to the email address associated with your account, notifying you of the renewal of your membership.

Q: How do I contact a customer service rep for the Mr. Met's Kids Club?
A:
For more information, contact us at [email protected] Monday through Thursday from 10:00 a.m. to 5:00 p.m. ET.

Information for ticket holders to impacted home games at Citi Field games scheduled between March 26 through June 30.

Please note: Backpacks may not be brought into Citi Field except as otherwise provided in the Citi Field Bag Policy. For a complete list of permitted bags please click the Read More button below.