Ticket outfit apologizes for online sales snafu
KANSAS CITY - After technical difficulties interfered with online sales of postseason ticket sales on Thursday, the Royals announced that representatives would be contacting purchasers affected by the glitch and the team's technology provider, Tickets.com, apologized for inconvenience caused to fans and the ballclub.
In a statement, the Royals said in part: "During this time some patrons experienced slower than expected checkout times, potentially resulting in errors completing transactions. Online customers who experienced technical difficulties in purchasing tickets for potential 2014 Postseason Wildcard and American League Division Championship games have been identified and will be contacted directly. Some patrons may have noticed pending charges attributed to their credit or debit cards from attempting to purchase tickets. While these normally clear in 7 to 10 business days, Tickets.com will work closely with the Royals and the appropriate credit card processors to expedite this process and ensure any funds held for abandoned transactions are released."