The Oakland A's announced today they have taken over the management of guest services and have hired nearly 500 part-time game day staff for the 2018 season. Guest services includes ushers, ticket takers, gate staff and guest experience representatives. Nearly half of the newly hired staff are from Oakland and Alameda County.
"These team members are the face of our organization, the ones our fans interact with on a day-to-day basis," said A's President Dave Kaval. "They also help us shape the fan experience at the ballpark, so it made sense for us to bring this function in house."
As part of this move, the team also announced a renewed commitment to customer service: the Green & Gold Promise. The initiative outlines what the staff will provide to fans on a daily basis:
"Our job is to create winning experiences that encompass every aspect of the Oakland Athletics - on the field, in the ballpark and in our community," said Kaval. "Our commitment to our fans is simple: win the game day experience. This means more than the final score; it means creating deeper connections with our fans."
The club will roll out eight Green & Gold Promise guest service hubs in the ballpark, as well as introduce roaming guest experience representatives. Each hub will include programs and services to help enhance the fan experience. The team has also invested in increased and ongoing guest services training.
Staff Pro previously managed guest services for the club. The company will continue to oversee staffing of security at the Oakland Coliseum.
For more information on the Green & Gold Promise, fans can visit athletics.com/promise.