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SEASON TICKET HOLDERS - 2019 BENEFITS

2019 BENEFITS

UNMATCHED BENEFITS

In addition to the best locations and the most savings on tickets, you can look forward to these benefits:

New for 2019
Exchange Program
Opening Day Tickets
Guaranteed Giveaway Program
Parking
Clubhouse Store Discount
Renewal Incentives & Bonus
2019 Postseason Tickets

Core Benefits

All Season Ticket Holders, regardless of plan, can look forward to these core benefits:

  • Extended Payment Plan Option
  • Exclusive Access to Events Throughout the Year
  • Dedicated Account Manager
  • Priority to Purchase Additional Game Tickets at the Season Ticket Holder Rate
  • Early Access to PNC Park on Game Days
  • Exclusive Breaking News Email and Text Alerts
  • Exclusive e-Newsletter
  • STH At Bat Offer - Opportunity to redeem a subscription to the premium features of MLB At Bat for the 2019 season: Free if your tickets and MLB.com accounts are linked by a pre-set date or special discount offer.*
  • Special Pricing for the Following Events, Opportunities & Attractions:
    • Pirates Gameday Suite Rentals (select dates)
    • Pirates World Series Suite Rentals (select dates)
    • PNC Park Facility Rentals
    • PNC Park Tours
    • Special Season Ticket Holders-Only Ticket Offers Throughout the Year

* Purchase must be made from MLB.com. Prior purchase not eligible for offer. Discounted subscription to MLB At Bat will not automatically renew annually.

All Hyundai Club & Club Cambria accounts receive Full Season Ticket Holder Benefits.

EXPERIENCES

Past Experiences have included:

• All-Star Game Watch Party
• Kids Press Conference
• Field Days
• Mascot Breakfast
• Tailgate Party
• Alumni Meet & Greet
• Catch on the Field

• Carnival & Prize Locker
• Team PhotoFest
• Pre-Game Walk on the Warning Track
• Deliver the Lineup Card
• Deliver the Game Ball
• Seven Springs Activity Bracelets
• and more!

TICKET EXCHANGES

FUTURE GAME EXCHANGE & MISSED GAME REPLAY
All games are eligible for exchange.*

Future Game Exchange

All Season Ticket Holders will have the ability to perform unlimited future game ticket exchanges (79 games) with the following guidelines:

  • The deadline to exchange out of a future game is 24 hours (or more) prior to the start time of the original game you wish to exchange out of.
  • Two (2) Ways to Exchange Your Season Tickets:
  1. My Pirates Online Ticket Account (pirates.com/mytix). Through your ticket account, you have access to live ticket inventory which is the most convenient way to exchange your season tickets.
  2. PNC Park Ticket Office (located at the corner W. General Robinson and Federal Street).
  • Guests must choose their new game at the time of the exchange; future game tickets are not eligible to be banked for credit.
  • Season Ticket Holders requesting a ticket exchange from a lower-priced game into a higher-priced game must pay the difference in value. Conversely, if requesting a ticket exchange from a higher-priced game into a lower-priced game, the difference in ticket value can be applied to eligible future game exchanges in the 2019 Regular Season.
  • There is no limit to the number of future games you may exchange but each game must be exchanged out of in a separate transaction.
  • All exchanges are based on availability; the Pirates cannot guarantee that all exchanges will be available.
  • While all games (except Opening Day) will initially be available to exchange into, exchanges will no longer be available once a game reaches a specific ticketing threshold. Once a game is nearing that threshold, the Pirates will notify you via email that exchanges are nearing capacity, thus giving you an opportunity to transact your potential exchange before the game is closed.

Missed Game Replay

As a benefit, Season Ticket Holders are eligible to "replay" their season tickets from a missed game. There will be 38 select Monday-Thursday games available for missed game redemption with the following guidelines:

  • Redemption fees will be applied at the following rates:
    •   Corner Box, Infield Grandstand & Outfield Grandstand = Full Season: $1 per ticket, Half Season: $2 per ticket, 20-Game: $4 per ticket
    •   Home Plate Box & Infield Box = Full Season: $4 per ticket, Half Season: $8 per ticket, 20-Game: $12 per ticket.
  • Missed Game Replay tickets may be transacted at the PNC Park Ticket Office only.
  • The last Missed Game Replay available is September 19.
  • Missed Game Replay tickets may only be redeemed once; once tickets are replayed for a new game, the tickets may not be redeemed again, regardless if the new game has passed or not.
  • Missed Game Replay tickets may be redeemed only in the following eligible seat locations: Corner Box, Infield Grandstand, Outfield Grandstand & Corner Grandstand. Tickets cannot be upgraded into any other seating category.
  • Tickets for missed games may only be redeemed into the same or a lesser priced seating category among those listed above.
  • All Missed Game Replays are based on availability; the Pirates do not guarantee that all redemptions will be available.

*Excluding Opening Day

FAQ

On your renewal website screen, click VIEW INVOICE.

  1. Confirm the Account Number and Name at the top are correct.
  2. Confirm the Events listed (Ticket Plan and Parking) are correct.
    Even if you wish to upgrade or change your seats for the 2019 season, you must renew at this time. Please list any notes in the comments box and your Account Manager will contact you to discuss new plan/seating options.
  3. Choose a payment plan - either Pay-in-Full or four-month Payment Plan.
  4. Enter your credit card information and click to add your signature.
  5. At the end of the document, click to add your signature, agreeing to the terms and conditions.
  6. If applicable, complete the Postseason portion of the invoice (see below).
  7. Click to sign at the bottom of the screen. This blue box will only appear once all required fields are complete.

There are two options for payment:

  1. Pay-in-Full
  2. Payment Plan. The four payments are broken down in installments as follows:
    • 25% payment when you renew
    • 25% on November 2nd
    • 25% on January 11th
    • 25% on February 15th

Note: If you renew after November 2nd and elect to pay via a payment plan, you will pay in three installments: one initial payment of 34% on the date of renewal, one payment of 33% on January 11th, and one final payment of 33% on February 15th.

If you pay by credit card, please make sure your card does not expire before March 2019. If you choose the payment plan, you must have a credit card on file (no checks).

If you pay by check, please make the check payable to the "Pittsburgh Pirates" and include a copy of your invoice with your check. Please mail payment in full if paying via check.

For more information about the terms and conditions of your 2019 Season Ticket Plan, please visit pirates.com/terms.

Yes. Any earned StubHub sales that you elected to have placed into your Pirates Season Ticket account can be used towards your 2019 Season Ticket Plan. Please check your StubHub account to verify any remaining funds and leave a note in the comments box on your invoice in order for those funds to be applied to your renewal. If you choose the payment plan option, any Stubhub credits you wish to put towards to your 2019 Season Ticket Plan will be applied towards the first installment. Unless your StubHub balance is greater than the first installment (in which case any remaining balance will be applied to the second installment), your remaining installments will be unchanged. Please note: your first installment is charged on your date of renewal.

The Pirates encourage our fans to adopt digital ticketing, which allows you to either print your tickets at home or have your tickets conveniently delivered to your mobile device. Digital ticketing helps us deliver your tickets in a timelier manner, makes entering the ballpark more efficient and allows you to forward and resell your tickets easily. With digital tickets, you will also have the print-at-home ticket delivery option.

As a Season Ticket Holder, you will receive your tickets digitally through the MLB Ballpark app.
However, if you received a ticket book in 2018 and wish to receive a bound printed ticket book in 2019, you must renew on or by the November 2nd renewal deadline and choose the printed tickets option on your invoice. If you received your tickets digitally in past seasons, you will remain digital for 2019. Note: all renewals after November 2nd will be digital.

To learn more about digital ticketing through your MyTix account or the MLB Ballpark app, click here.

For more information about the terms and conditions of your 2019 Season Ticket Plan, please visit pirates.com/terms.

Yes, depending on availability. First, you need to renew your current Plan. You will receive additional seat information prior to the Pirates Relocation and Upgrade Event, which will be held in late November 2018.

Please note, by selecting the four-month payment plan on your current invoice, you will be charged for the second payment installment on November 2nd, prior to the Relocation and Upgrade Event in late November. The third payment installment will occur on January 11th and will take into account any plan changes. The remaining payment amount may be adjusted after changes are made.


For more information about the terms and conditions of your 2019 Season Ticket Plan, please visit pirates.com/terms.

You will receive a notification email before the 2019 season begins regarding Season Ticket Holder Experience dates and the selection process. Available experiences will be listed under the 2019 Season Ticket Holder Special Events Page. A list of the Season Ticket Holder Experiences is also included in your renewal e-brochure. Once again, you will choose your Experiences through the MLB Ballpark app on your mobile device.

For information on downloading and using the MLB Ballpark app, please click here.

Season Ticket Holders who do not renew by November 2nd at 5PM EST will not be guaranteed their same seat locations for the upcoming season. In late November, we will begin the process of upgrading seat locations for Season Ticket Holders who have already renewed for the 2019 season and allocating locations for new Season Ticket Holders. Any Season Ticket Holder who does not renew by the November 2nd deadline will still have an opportunity to select from available seats at the close of the Relocation and Upgrade Event.

Further, Season Ticket Holders who do not renew by the November 2nd deadline will not be eligible for BUC$ Back credit.

If you renew before the November 2nd deadline, you are entitled to a BUC$ Back food, beverage and team store credit. If you renew by the October 9th early deadline, you will receive double your standard BUC$ Back amount, as listed on your invoice.

Further, if you opt for digital ticketing, you will receive an additional $25 BUC$ Back bonus at the same time. (This benefit is available only upon your initial activation of digital ticketing and does not carry over season-to-season.)

BUC$ Back credit will be applied to your Season Ticket Holder Card before the start of the 2019 season. You will receive an email when it's been applied along with redemption instructions.

2018 BUC$ Back are valid through Friday, December 21st, 2018 and 2019 BUC$ Back will be valid through Friday, December 20th, 2019.


Please note: If you have multiple accounts, each Season Ticket Holder card will have its own total of food, beverage and team store credit, based on that specific account.

You will receive an email containing pick-up/delivery instructions at a later date.

Opening Day tickets are included in all Season Ticket Plans (Full, Half and 20-Game Plans). For additional individual Opening Day Tickets, all renewed Season Ticket Holders for 2019 will have access to a special Season Ticket Holder Presale at a later date.

To purchase group tickets (10 or more) for Opening Day or any Pirates home game, simply contact your Account Manager.

 

Season Ticket Holders will be able to exchange games for the 2019 season starting in mid-March. For more information, keep an eye on our Season Ticket Holder website at pirates.com/sth