SEASON TICKET HOLDER FAQ

FAQ

When do Season Ticket Holders get early entry into PNC Park?

Season ticket holders get early access to PNC Park when using tickets from their Season Ticket Plan. Gate times are listed below.

How do I get in early?

Your Season Ticket may be scanned in for early entry on select game dates at the Allegheny Health Network Left Field Gate (near Stargell Statue.) Tickets from outside of your season ticket package will not be able to be scanned in early.

What is the gate policy?

The food & beverage and gate policy can be found HERE.

Game Day Game Time Gate Open (STH) Gate Open (General Public)
Opening Day 4:12PM 2:00PM 2:00PM
Monday-Friday 12:35PM 11:00AM 11:00AM
Sunday 1:35PM 12:00PM 12:00PM
Saturday 4:05PM 1:30PM 2:30PM
Monday-Thursday 6:40PM 5:00PM 5:30PM
Friday 6:40PM 4:30PM 5:00PM
Saturday 6:40PM 4:00PM 5:00PM
Saturday 1:05PM 11:30AM 11:30AM

What games can I exchange for?

Future game tickets (more than 12 hours from being played) can be exchanged for any game except the home opener

Missed Games can be redeemed as part of the “Missed Game Replay” at a small fee based on plan size and location of new seats

How can I make an exchange?

Future games can be exchanged online on My Pirates Tickets or at the PNC Park box office windows (click here for more information)

Missed games can only be redeemed at the PNC Park box office windows

Can I combine the value of tickets?

Yes, ticket value can be combined on FUTURE GAME EXCHANGE ONLY! Please note that you cannot go down in quantity online. If you are looking to exchange into a lesser quantity of tickets (4 seats to 2 seats, 2 seats to 1 seat, etc.) you will need to visit the box office at PNC Park.

Is there any limit to the amount of exchanges that can be made?

As long as a game is still considered a Future Game it can be exchanged repeatedly. If the game is a “Missed Game” it can only be redeemed once

What is the Pirates Points program?

Pirates Points is a loyalty rewards-based program designed specifically for Season Ticket Holders to customize their Season Ticket Benefits. By allowing Pirates Season Ticket Holders to customize their benefits, this allows them to choose from a variety of options that best fit their lifestyle and what they find most important.

Pirates Season Ticket Holders will be able to earn points several different ways, including remaining opted-in to autorenewal, booking groups or suites and giving referrals. As those points accumulate, there will be a variety of options that have assigned point values for Season Ticket Holders to redeem, subject to availability.

All Pirates Points earned for the 2023 season expired at the end of the 2023 Season. Points for 2024, will be offered as part of 2024 Season Ticket renewal offering. Pirates Points have no cash value and cannot be redeemed for cash.

When can I redeem my Pirates Points?

2024 Pirates Points are available now. Visit the MLB Ballpark app under "Season Ticket Holder HQ" to see available experiences, merchandise, and autographed items.

How do I renew my Season Tickets?

With our hassle-free Auto-Renewal program, you will be automatically renewed for the 2025 Regular Season unless you opt-out during the opt-out period. Your existing location will be automatically provided.

What card will be charged for the Auto-Renewal process?

The card we will charge is the card you have set to your “default” payment method, which can be found in your Account Manager in MyTix. If you have not selected a “default” card, we will use the card used from your most recent purchase. We will email you the last four digits and expiration date of the card we have on file before the first payment. If you would like to change your card, please contact your Account Manager.