Frequently Asked Questions
What ages recommended for Reds Heads memberships?
We recommend the Reds Heads Kids Club for ages 3-12. We also have the Reds Rookies baby club for children under age 3 and Club Red for fans ages 13-17. Find our more information on those clubs by following the links below.
Does my Reds Heads membership automatically renew each season?
No, a membership must be purchased each year for a child to be considered an active member.
How do I purchase a Reds Heads membership?
You can purchase a membership online, right here at reds.com/kidsclub! If you're new to the club, click "NEW MEMBERS," and if you are returning, hit "RENEW MEMBERSHIP," and complete the purchase process. There is a $2 convenience fee and $9.90 shipping fee for each membership ordered online.
You may also purchase memberships at the Reds Heads Clubhouse, Fan Club Corner, and the View Level Kiosk during any home game throughout the 2018 regular season, or at the Great American Ball Park front office lobby Monday through Friday, 9am-5pm on non-game days.
How long will it take for my online order to arrive?
It typically takes 2 weeks for online orders to arrive. They are shipped individually using standard US ground mail.
What does it mean to activate the membership and how do I activate it?
Activating your membership gives you access to the full benefits of the Reds Heads Kids Club and ensures that we have your correct contact information to keep you updated on special club news. You will not be able to redeem your free tickets or RSVP for members-only events until you have activated the membership.
To activate your membership visit reds.com/rookies and click "Activate Here." Fill out the information requested and submit the form. The activation code requested is the unique seven (7) digit alphanumeric code on the inside-front cover of your Reds Heads booklet.
Once activated, you should receive a confirmation email with a link to the Reds Heads Portal. If you do not receive a confirmation email after activation, please contact us at email@example.com or call (513) 765-7314.
What games can we attend with our free tickets?
You can use your 2 FREE Reds Heads tickets to attend any Sunday through Thursday home game excluding special dates like Opening Day. All games are subject to availability. The game dates are listed on the Reds Heads Portal. Make sure you wear your Reds Heads gear to the game you choose to attend, and get ready to have a blast!
How do I redeem my ticket from my voucher?
Once activated, you should receive a confirmation email with a link to the Reds Heads Portal. If you do not receive a confirmation email after activation, please contact us at firstname.lastname@example.org or call (513) 765-7314. Once inside the portal, follow the directions to redeem your tickets using your seven (7) digit code found on your membership card & also on the inside-front cover of your Reds Heads Scorebook.
How do I RSVP for ballpark experiences?
Go to the Reds Heads portal page, follow the directions to RSVP for your specific events using your seven (7) digit code on the inside-front cover of the Reds Heads Scorebook.
Choose your dates carefully as once you make your selection, you will not be able to change it. After you register for an event, you will be emailed the ticket. You must print that ticket and bring it with you to the experience or have the ability to display the ticket on your mobile phone. You'll also need to bring your scorebook or membership card to be scanned for entry. If you are RSVP'ing for multiple members, you will need to go through the process using each code individually.
Reds Heads are allowed to RSVP for one type of event each year:
- One (1) Autograph Session
- One (1) Q & A Session
How do I access the Reds Heads Portal?
Upon activating your membership, you will receive a confirmation email of your activation. This email will contain the link to the portal. If you have trouble locating this email, please contact us at email@example.com or call (513) 765-7314.
Do I have to pay for any of the ballpark experiences?
For the experiences that happen on the field (i.e. Run the Bases), Reds Heads members must have a valid game ticket in order to participate. For Autograph Sessions, Reds Heads members receive free admission and any accompanying family, friends or guardians will be required to pay a half-price Cincinnati Reds Hall of Fame admission fee. The Reds Heads Q&A Session has free admission for both members and accompanying guests and do not require a game ticket.
If I am taking my Reds Heads member to a ballpark experience and a sibling or friend who is not a Reds Heads member wants to attend, is that ok?
We keep all ballpark experiences exclusive to Reds Heads members. Therefore siblings or friends who are not members are not able to participate in the experiences. We encourage siblings and friends join one of our fan clubs as well so they too can take part in all the fun!
How do the Autograph Sessions work?
The Autograph Sessions will take place in the Cincinnati Reds Hall of Fame located on Joe Nuxhall Way. There is one player at each autograph session, and we will not be able to announce that player until approximately 24 hours before the event. We will not have the player remain at the event for late arrivals, please arrive at least 15 minutes prior to the start time to ensure that you meet the player and get his autograph. We recommend arriving early to allow time to find parking and walking. The member's RSVP event ticket is required for participation.
Who gets chosen for the Reds Heads Run-On and other on-field activities?
Every Reds Heads member who has activated their membership is automatically entered into a drawing for these memorable experiences. If you are chosen, a representative from the Reds will contact you at least one week in advance of the event to provide you with all the important details.
What is the Reds Heads Scorebook?
The Reds Heads Scorebooks contains each member's membership card with his/her unique seven (7) digit code on both the card and inside-front cover which can be used to activate your membership, redeem your free tickets, and RSVP for ballpark experiences. You can also earn stamps for attending games and completing the activities specified in the booklet. The more stamps you earn, the more prizes you receive.
What if my child loses their Reds Heads scorebook, membership card or other items?
Unfortunately we cannot replace lost or stolen items. You will have the option to purchase a replacement Scorebook for $20. Items from the kits cannot be sold individually. Additionally, stamps in the Reds Heads Scorebook cannot be replaced if the book is lost.
For any other questions, please email firstname.lastname@example.org or call 513-765-7314.