Q: How do I upgrade my seats?
A: Once inside Kauffman Stadium upgrade your seat(s) via the MLB Ballpark app.
Q: Which phones are supported?
A: The Ballpark Access Pass is supported on iPhones and Android phones. The MLB Ballpark app must also be downloaded for use of the Fountain Bar Fan Pass.
Note - iOS requires iOS 8.0 and later. Android requires 4.0 and later
Q: Can I use an iPod touch or a tablet?
A: No, only iPhones and Android phones are supported at this time.
Q: Why do I need to use an iPhone or Android phone?
A: The Ballpark Access Pass is a mobile-only program integrated with the MLB Ballpark app. There are no printed tickets. Admission to Kauffman Stadium will be managed through the app.
Q: Can I purchase the pass if I don't have an iPhone or Android phone?
A: No. Only iPhone and Android devices are supported at this time.
Entering Kauffman Stadium
Q: How do I get into Kauffman Stadium with the Ballpark Access Pass?
A: Your ticket for each game will be accessed exclusively through the MLB Ballpark app beginning three hours prior to each game. Download the MLB Ballpark app and login with the MLB.com email address and password used during the purchase of your Ballpark Access Pass. Scan your ticket barcode(s) from your mobile device to enter Kauffman Stadium at the Gate A, B, D, or E entrances.
Q: Am I eligible to receive promotional giveaways with my Ballpark Access Pass ticket?
A: Yes! With your digital Ballpark Access Pass ticket(s), you are able to enter Kauffman Stadium as soon as the gates open and receive a promotional giveaway item at the gate provided you are eligible based on that giveaway's restrictions.
Q: Where can I go with a Standing Room Ticket?
A: Ballpark Access Pass members have lots of great destinations available with their standing room ticket. In addition to specially marked standing areas on the Plaza levels, there are great gathering spaces and bars inside Kauffman Stadium. Rivals Sports Bar, located just beyond right field, is open to all guests on a first come, first serve basis. Craft and Draft is located on the Lexus Level along the third base line and is also open to all guests on a first come, first serve basis.
Q: Can I sell my pass for games that I do not attend?
A: No, passes are non-transferable and only available within the account of the Ballpark Access Pass purchaser.
Q: Can I share my pass with someone else?
A: Passes cannot be shared. Admission to Kauffman Stadium will be managed through the MLB Ballpark app on your mobile device.
Q: What happens if a game is rained out?
A: If a game is postponed your Ballpark Access Pass ticket is valid for the rescheduled game only.
Auto-renewal of Passes
Q: How do I renew my Ballpark Access Pass for the next month?
A: When you purchase the Ballpark Access Pass you will opt-in to be auto renewed for the Ballpark Access Pass each month. You will be charged $29.99 on a month by month basis during the 2019 regular season. The charges will be processed for the months of May, June, July, August and September. Below are auto-renewal dates:
May Ballpark Pass: Wednesday, April 24
June Ballpark Pass: Tuesday, May 28
July Ballpark Pass: Tuesday, June 25
August Ballpark Pass: Wednesday, July 31
September Ballpark Pass: Friday, August 23
Q: How do I opt out of renewing my Ballpark Access Pass?
A: To cancel your Ballpark Access Pass you must notify our Ticket Services staff of such cancellation request. Pass members can contact our staff by email at email@example.com or by phone at (816) 504-4040 option 1.
Q: When can I opt out of my Ballpark Access Pass?
A: You can opt out of your Ballpark Access Pass subscription at any time. You must notify the Royals Ticket Services staff of any cancellation request before the auto-renewal date for the subsequent month in order to cancel your purchase. Any cancellation request made after the auto-renewal dates will result in cancellation of your Ballpark Access Pass effective as of the last game of the following calendar month.
Digital Ticket Barcode Images
Note that your ticket barcode(s) on digital tickets may not automatically refresh if you have the app open three (3) hours before first pitch. You can refresh the ticket on your screen with a simple down-swipe. This should refresh and populate the ticket's barcode, as long as it is within 3 hours of game time.
While the general MLB Ballpark app allows fans to forward tickets to other recipients, the Ballpark Access Pass is not set up to do so; the ticket forwarding function is not available for Ballpark Access Pass Holders.