Comerica Park Concerts FAQ
Please contact [email protected] with any questions.
How many tickets can I purchase for a show?
The maximum number of tickets that can be purchased for a show is restricted to the published ticket limit of that show. This applies for the entire duration a show is on sale and includes all points of purchase. 313 Presents & the Detroit Tigers reserve the right to change ticket limits on specific shows or offers at any time.
How do I access my concert tickets?
Billy Joel, The Stadium Tour, Elton John, Red Hot Chili Peppers: Please download the MLB Ballpark app in the Apple Store or Google Play Store with the email associated with your ticket purchase.
Chris Stapleton: Please download The District Detroit app. More information can be found here.
Is my event sold at full capacity?
While the situation surrounding COVID-19 continues to evolve, the health and safety of our guests, staff and artists is the top priority. Unless noted, your event is being sold at full capacity. We continue to work closely with state and local health officials while following capacity guidelines and protocols set forth by the Centers for Disease Control and Prevention. We will monitor protocols and guidelines as they evolve and communicate updates or changes to ticket holders via email, 313Presents.com and our social channels.
How will I know if my show is postponed, cancelled or rescheduled?
Tigers.com will send an email to all ticket purchasers should an event postpone, reschedule or cancel. 313 Presents will also coordinate with the venue box office to send emails to those guests who purchased at the box office and provided an email during the purchase process.
What precautions are being taken at your venues?
We are in regular communications with the Centers for Disease Control (CDC), local, state and federal health departments and agencies, as well as industry partners, leagues and other venues. We’re monitoring the situation in real time and making recommendations and decisions based on industry best practices, governmental agency recommendations, and knowledge of our people and our business.
To learn more about safety measures being taken at our venues, visit the Comerica Park Health and Safety Protocols.
Please email our Guest Services team at [email protected] or call us at 313-471-7000 for more information.
Can I bring my purse or bag into the ballpark?
An updated no-bag policy has been implemented, permitting no bags, backpacks, purses or clutches, other than those required for medical reasons (including diaper bags, breast pumps or other medical necessities), into our venues. Single-compartment items smaller than 4" x 6" x 1.5" are permitted.
Is cash accepted in the ballpark?
We are a cashless venue. Conveniently convert your cash to a Visa card with NO FEES or extra charges at the Reverse-ATM. After you insert your cash into the kiosk, the dispensed card will hold the same exact value as the cash you inserted. Your Visa Card can be used to make purchases at the venue and at ANY LOCATION that accepts Visa.
- There are three Cash2Card kiosk locations within Comerica Park.
- Concourse Section 121
- Concourse Section 138
- Concourse Section 328
Def Leppard/Mötley Crüe Comerica Park Postponement FAQ’s
What do I do if I want to attend the rescheduled date?
No action is needed. Tickets will automatically be valid for the new date, unless you opted for a refund within 30 days of the new show date being announced.
Where do I find my account #?
The ticket account # can be found in the concert postponement email.
If you cannot find your concert postponement email the account # is also printed on your ticket.
My credit card was compromised/lost/stolen or I closed my account. How do I get my refund?
If you still have a card with the issuing bank, the bank will automatically apply the refund to your account. If you no longer have a credit card with the issuing bank, you will need to request a check from the issuing credit card company after the account has been credited with the ticket refund.
What fees will be returned?
All per order, per ticket, and credit card fees will be returned. Expedited delivery fees (such as Fedex.), where costs were incurred for delivery, will not be refunded.
When do I need to request my refund if choosing that option?
Deadline to request a refund for the Stadium Tour was June 13, 2021.