Beginning June 1, 2020, Globe Life Field will begin First Look Tours, giving fans the opportunity to experience the new home of the Texas Rangers for the first time since its completion. First Look Tours will be conducted in small groups and are designed to maintain social distancing. Globe Life Field will also be taking extra precautions to prioritize the health and safety of both guests and employees. More information to help you prepare for your visit and the specific measures we're taking can be found in the First Look Tours FAQ. Tickets will go on sale to the public on Wednesday, May 20, 2020. If you are interested in booking a tour for a group of 20 or more, please contact us at [email protected] or 817-533-1833.
EVENT INFORMATION
Q: WHAT ARE FIRST LOOK TOURS?
A: First Look Tours will give fans an intimate and behind-the-scenes look at the Texas Rangers’ new home, Globe Life Field, for the first time since its completion in Spring 2020.
Q: WHAT SAFETY PRECAUTIONS ARE BEING TAKEN?
A: In addition to following all Centers for Disease Control and Prevention (CDC) and Texas Department of State Health Services (DHSH) guidelines, we are working closely with Tarrant County and the City of Arlington to ensure all tours meet or exceed all recommended health and safety standards. We will be limiting close contact as much as possible by only offering online ticket sales, reducing tour group sizes and more. All tour staff will be wearing appropriate personal protective equipment during the tours. Guests and tour staff will be required to practice social distancing. We will also be taking the temperature of all guests and staff before entry into the ballpark. Anyone with a temperature greater than or equal to 100.0 degrees Fahrenheit will not be permitted to enter the facility.
Public health authorities recommend self-screening before you enter public places for, and not entering public places with any of the following signs or symptoms:
- Cough
- Shortness of breath or difficulty breathing
- Chills
- Repeated shaking with chills
- Muscle pain
- Headache
- Sore throat
- Loss of taste or smell
- Diarrhea
- Feeling feverish or a measured temperature greater than or equal to 100.0 degrees Fahrenheit
- Known close contact with a person who is lab confirmed to have COVID-19
Please see the DHSH website at https://dshs.texas.gov/coronavirus/ for more information.
Anyone exhibiting symptoms of COVID-19 within 14 days leading up to their scheduled tour, should contact tour management at [email protected] about rescheduling for a later date.
Q. WHAT SAFETY PRECAUTIONS SHOULD I TAKE DURING MY VISIT?
A: Currently, the CDC or the DSHS recommends practicing the following protocols which are subject to change:
- Wear a cloth face covering in public settings. A souvenir Globe Life Field face covering is included with the purchase of your tour ticket (while supplies last) and can be picked up as you enter the ballpark
- Maintain at least 6 feet of separation from other individuals not within the same household
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Wash hands often for 20 seconds and encourage others to do the same
- If no soap and water are available, use hand sanitizer with at least 60% alcohol
- Cover coughs and sneezes with a tissue, then throw the tissue away
Please see the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/index.html and the DSHS website at https://dshs.texas.gov/coronavirus/ for more information.
You should check CDC and DSHS guidelines prior to your tour for any changes implemented by the CDC or the DSHS.
TOUR TICKETS, SCHEDULE & PARKING
Q: HOW DO I PURCHASE A FIRST LOOK TOUR TICKET?
A: First Look Tour tickets are available online only at texasrangers.com/tours. All tickets must be purchased in advance. In order to limit person-to-person contact, the stadium box office will not be open for either the purchase or the pickup of tickets.
Q: CAN I PURCHASE TOUR TICKETS AT THE BOX OFFICE?
A: No. In order to limit person-to-person contact, the box office will be closed. Public tour tickets must be purchased online in advance at texasrangers.com/tours. For group tour information and discounted rates, please email [email protected] or call 817-533-1833.
Q: DOES EVERYONE NEED A TICKET?
A: Children over 36” tall and adults will need a ticket.
Q: HOW DO I FIND MY MOBILE TICKET?
A: Getting your tickets is now easier than ever. Simply go to the MLB Ballpark app to receive mobile/digital tickets instantly. (Replaces print-at-home [PDF] tickets.) Because the box office is closed, will call is not available.
Q: HOW WILL MY TICKET BE SCANNED?
A: Fixed scanners are located just outside the entrance to reduce the requirement for close contact. Tour staff will be on site to assist you if needed.
Q: THE TOUR TIME I WANT IS NOT AVAILABLE. WHAT SHOULD I DO?
A: Tour sizes have been significantly reduced to aid in our social distancing efforts during this time. Tickets are available on a first-come, first-serve basis and availability is not guaranteed. If you are interested in booking a private tour, please call 817-533-1833 for information and availability.
Q: WHAT HAPPENS IF THE TARRANT COUNTY OR STATE OF TEXAS STAY AT HOME ORDER IS EXTENDED OR RENEWED?
A: If a Stay at Home order issued for either Tarrant County or the entire State of Texas causes us to postpone your tour, we will work with you to reschedule for the earliest possible date. Details will be communicated via email and Globe Life Field social media.
Q: WHAT IF I AM UNABLE TO USE MY TICKET?
A: Except in connection with a participant exhibiting symptoms of COVID-19 within 14 days prior to the scheduled tour, all sales are final and there will be no refunds.
Q: WHAT LOCATIONS WILL I GET TO SEE DURING THE FIRST LOOK TOUR?
A: We are excited to showcase at least 4-6 must-see locations on each tour. Available locations may vary daily. Some team-used areas will not be included on the tour route.
Q: DO YOU OFFER GROUP RATES?
A: Absolutely. Discounted rates are available for groups of 20 or more. Note that larger groups will be separated into smaller groups because of limits imposed on the size of tours. Please call 817-533-1833 for more information.
Q: WHERE SHOULD I PARK?
A: If your tour is scheduled for June 1-7, please park in Lot T off Stadium Drive. On all other days in June and July, please park in Tundra Lot B, using the north driveway off Randol Mill Road. Take a ticket from the kiosk upon entering and tour staff will validate your parking ticket. Please note there is a 4-hour limit for parking validation.
Q: WHERE DOES THE TOUR BEGIN?
A: Tours begin inside the main entry off the TXU Energy North Plaza, located on the north side of Globe Life Field.
Q: WHEN SHOULD I ARRIVE FOR MY TOUR?
A: Please arrive 10-15 minutes before your tour is scheduled to begin. To avoid having groups gather inside the ballpark, guests will not be permitted to enter Globe Life Field until 15 minutes prior to their scheduled tour time.
Q: HOW LONG DOES THE TOUR LAST?
A: The tour lasts approximately 60 minutes, depending on how fast the group is moving.
EVENT DETAILS
Q: WILL CONCESSIONS BE AVAILBLE FOR PURCHASE?
A: No. Concessions stands will not be open.
Q: CAN I BRING MY OWN FOOD AND DRINKS?
A: Aside from bottled water, outside food and drinks are not permitted on the tour.
Q: WILL I BE ABLE TO VISIT THE GIFT SHOP?
A: Yes. The new Grand Slam Gift Shop will be open daily from 10AM-6PM starting May 29, 2020. Hours subject to change. Show your tour ticket at checkout for 10% off your merchandise purchase on the day of your tour! Some restrictions apply.
Q: CAN WE BRING A STROLLER ON THE TOUR?
A: Yes, tours are stroller-friendly.
Q: HOW SHOULD I DRESS FOR MY BALLPARK TOUR?
A: While the tour takes place inside Globe Life Field, we recommend you dress according to the season and weather in case the roof is open. We suggest wearing comfortable shoes and your favorite team gear!
Q: ARE THERE ANY PROHIBITED ITEMS OR ACTIVITIES?
A: Yes, the following items and activities are prohibited during your Globe Life Field visit:
- Advertising, selling or promoting any product (including, but not limited to, food and beverage items)
- Bags or purses measuring larger than 4” x 8” x 2” (see next questions for additional information)
- Clothing with offensive or profane language
- Disorderly conduct
- Food and drinks, with the exception of bottled water
- Intentional or repeated failure to adhere to social distancing guidelines
- Laser pointers
- Littering
- Noisemakers
- Smoking (including e-cigarettes, vapes or any other smoking device) inside the structure of Globe Life Field
- Use of drones
- Wagons
- Wandering away from the tour guide or into restricted areas
- Weapons of any kind, even if properly permitted or registered
Please note that failure to follow these guidelines may result in ejection from the tour and the ballpark.
Q: WHAT KIND OF BAG OR PURSE CAN I BRING?
A: In an effort to enhance public safety, Globe Life Field will be limiting the size and style of bags allowed in the facility for tours.
Prohibited bags include but are not limited to:
- All purses, bags or containers larger than 8”x4”x2”
- Backpacks
- Binocular cases
- Briefcases
- Camera bags
- Cinch bags
- Computer bags
- Coolers
- Fanny packs
- Luggage of any kind
_*Exceptions will be made for medically necessary items, including diaper bags, after proper inspection. _
Q: WHAT CAN I EXPECT FROM MY TOUR?
A: Knowledgeable tour guides will share interesting facts and stories about the ballpark and team history throughout the tour. You will also have multiple exciting photo opportunities while visiting memorable, behind-the-scenes locations at the brand new home of the Texas Rangers.
Q: IS THE TOUR HANDICAP ACCESSIBLE?
A: Most tour locations are handicap accessible. All tour locations are subject to change and not guaranteed. We offer a limited number of wheelchairs for guest use on a first-come, first serve basis.
Q: WILL THERE BE PLACES TO STOP AND REST DURING THE TOUR?
A: If for any reason you feel the need to rest during the tour, we will have options available to you.
Q: CAN I TAKE PHOTOS DURING THE TOUR?
A: You bet! Taking pictures of tour locations is highly encouraged unless tour staff states otherwise. Guests may bring their personal cameras and take photographs. Videography is not permitted.
Q: IS WI-FI AVAILABLE?
A: Yes. To get the best connection, sign into the Wi-Fi network: GlobeLifeField-FreeWifi
Q: DO YOU OFFER LANGUAGE TRANSLATION SERVICES?
A: Yes. Spanish and American Sign Language tours may be available with advanced notice. Please email [email protected] at least 1 week before your tour to request a translator and we will do our best to accommodate you.
