What is the capacity of a suite?

Single Suite: 20 tickets
Double Suite: 40 tickets
Premium Hospitality Suites: Please contact a suites representative to confirm.

Please note, some of our single and double suites vary in capacity. If you are looking to purchase the maximum ticket in allotment in your suite, you may reach out to a suites representative to confirm.

When are additional tickets available to purchase?

Additional tickets are available to purchase up until 24 business hours prior to an event. Please connect with your suites representative to purchase. All additional suite tickets are non-refundable, so we recommend ensuring your guest list is finalized prior to purchasing any additional tickets.

How many seats are in a suite?

There is interior and exterior seating within your suite. Exterior seating is defined as stadium seats which have a view of the game. Interior seating could include high top chairs and couches that may not have a view of the playable field. You may refer to your mobile tickets to verify the number of seats in your suite as all suites vary.

Please note, the number of seats available in the suite does not directly correlate with the maximum capacity of the suite.

Do I get giveaways in my suite on giveaway days?

Giveaways are available on a first come, first serve basis at Gates 3 and 13. These are not guaranteed, so we recommend arriving early for your best chance to receive a giveaway.

Is there a washroom in my suite?

Yes, each suite is designed with their own private washroom. There are also public washrooms in the hallway on suite level.

What is included with my suite purchase?

Your base suite tickets gain you access to the suite. Additional suite tickets, food and beverage services, as well as any merchandise orders, are available at an additional cost.

Can I connect a laptop to my Suite TV for a presentation?

Unfortunately, there are no AV capabilities within your suite.

When can I access my suite?

You may access your suite as soon as gates open. Gates open 1.5 hours prior to weekday games, and 2 hours prior to weekend games. Please note that gate times are subject to change.

Can I get paper copy tickets?

All tickets are mobile only and can be managed through Blue Jays Account Manager and Ballpark App. Tickets are transferrable so you may share them with your guests attending.

It is important to note that all guests must have a valid ticket to enter the venue and screenshots will not be accepted upon arrival.

How do I transfer tickets to my guests?

1. Log in to your Blue Jays Account Manager and select “My Events”, followed by the event you are transferring tickets for.
2. On desktop, select “Transfer”. On mobile, select “More”, then “Transfer”.
   Select the ticket(s) to be transferred and tap “Continue”.
3. Add a new recipient or select an existing recipient to transfer the ticket to.
   Once selected, tap “Transfer”.
4. A confirmation of your completed ticket transfer will display.
   Select “Done”.

How do my guests accept their ticket(s)?

1. Log in to your email account and search for an email from “Blue Jays Ticket Office” in your inbox or junk folder.
2. Select “Accept Tickets” then log in to your Blue Jays Account Manager. You may either “Sign In”, “Sign Up”, or select “Forgot Password”.
3. Once logged in, the tickets have automatically been accepted and are accessible under “My Events”.

Is wallet supported on Apple/Android?

You can add your tickets to wallet on both Apple and Android devices.

Can I get a refund on my suite?

All suite sales are final. You may contact your suites representative should you need to reschedule your event.

Do children require a ticket?

Children 24 months and under do not require a ticket.

Is parking available on-site?

There is limited underground parking for cars, as well as bus parking across the street from the stadium.

Please visit our website for information on-site parking and nearby locations: Blue Jays Parking.

What gate do I enter through?

Gates 3 and 13 are designated suite entrances and you are welcome to enter through either gate.

Suites closest to Gate 3 are:

• TD Executive Lounge (300L)
• Suites 300-328
• Suites 424-453

Suites closest to Gate 13 are:

• TD Summit Suite (400L)
• Suites 335-357
• Suites 456-475

Can I go anywhere in the ballpark and still get back to my suite?

Yes, once you scan your ticket and are admitted onto suite level, you can leave the suite and go to any of the concourses. Please ensure you have your ticket on you when you return as a ticket is required to access suite level.

I have a guest with accessible needs, which Gate should they enter through?

Our designated TD Executive Suite Entrances are accessible, but there is no drop off area. You may email [email protected] to arrange an accessible drop off and escort to the stadium.

If you would like to book an accessible parking space, please call 416-341-3004.

For any other accessibility questions, please visit here.

Where is the Jays Shop?

Within the stadium, you may find the Jays Shop at Section 112.

Can guests visit the Jays Shop during the game?

Yes. A ticket is required to access suite level, so please ensure each guest has a ticket to return to the suite.

Can I order merchandise to my suite on game day?

Any game day merchandise purchases must be made in-person at the Jays Shop.

Can I pre-order merchandise for my suite?

Merchandise may be pre-ordered for your suite by contacting [email protected]. A member of the merchandising team will get back to you within two business days with product availability.

Please include the date of event, number of people in your party, and a detailed description of the product type you are looking to purchase. Order details and confirmation must be received no later than 7 business days prior to the event. You will be required to provide payment ahead of the game at Jays Shop at Gate 5 or event day in-suite, upon order drop off.

Can I bring my own branded merchandise into the suite?

This is approved on a case-by-case basis. Reach out to your suites representative regarding your inquiry to ensure that your request can be accommodated.

How can my group get a videoboard greeting?

Videoboard greetings are available on a first come, first serve basis by donating to our Jays Care Foundation. Please follow this link to check availability!

Can I bring gifts for my guests into the stadium?

Yes. Please coordinate with your suite representative if you wish to bring any items into the ballpark so the proper measures can be taken to ensure seamless entry. All items being brought into the stadium will be subject to a security check upon arrival.

Can I decorate my suite?

Yes, you can bring in décor, such as centerpieces, party favours and napkins. Kindly respect the following limitations:

• No balloons are permitted at Rogers Centre.
• Items may not be adhered to the walls or doors of the suite.
• No company branding is permitted outside of the suite.

Can I bring my own food and beverages into my suite?

Outside food and beverages are not permitted onto suite level. We have a comprehensive F&B menu through our catering partner, Legends Hospitality, which ranges from ballpark fare to elevated dining options.

You are, however, welcome to bring in a dessert for a special event such as a birthday or celebration. Please coordinate with your suite representative should you wish to bring in a dessert.

What dietary restrictions can be accommodated?

All dietary and religious restrictions can be accommodated.

When does my food and beverages order need to be submitted?

Single and Double Suites: No later than 3 business days prior the event.
Premium Hospitality Suites: No later than 5 business days prior the event.

Can I order food to my suite on game day?

We recommend pre-ordering all food and beverages. However, a game day menu is available should you require any additional items throughout the game.