Rogers Centre and the Toronto Blue Jays are committed to identifying, removing and preventing barriers to accessibility and inclusion.
This Accessibility Guide provides information about our accessible goods, services and facilities. For general information about Rogers Centre and the Toronto Blue Jays, visit our Fan Information Guide and our Know Before You Go Guide.
For general information about Rogers Centre and the Toronto Blue Jays, take a look at our Guest Experience Guide.
To request information in an alternate format, to provide feedback, or to request our feedback policy, contact our Fan Services Team at 416-341-1000 or [email protected].
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was enacted to develop, implement, and enforce standards for accessibility with respect to goods, services, accommodation, employment, facilities and premises throughout Ontario
The Rogers Centre and Toronto Blue Jays Accessibility Policies and Procedures can be accessed here.
For information on our strategy to identify, prevent, and remove accessibility barriers, take a look at the Rogers Centre and Toronto Blue Jays Multi-Year Accessibility Plan.
Additional information on our accessibility policies and procedures or can be obtained by contacting our Fan Services team by phone at 416-341-1000 or by email at [email protected].
A limited number of accessible parking spaces are available for reservation by calling 416-341-1234. Callers should have their accessible parking permit number ready when making a reservation.
Accessible parking spaces that are not reserved will be sold to guests with accessible needs on a first-come, first served basis on the day of the event.
Rogers Centre accessible seating areas are located at the top of standard seating sections. Chairs are provided for companions who do not require a wheelchair spot. Accessible seating sections are subject to event-related sightline restrictions as well as ticket availability:
| Section | Accessible Seating Area |
|---|---|
| 100 Level Infield | W117L through W126R |
| 100 Level Outfield | W109L through W112R |
| 100 Level Outfield | W131R through W134L (partially obstructed by railing, with potential sightline issues) |
| 200 Level Outfield | W207L through W208R |
| 200 Level Outfield | W240L through W241R |
Rogers Centre accessible seating is reserved exclusively for fans with accessible needs and their companions. All persons attending baseball games and other events at the stadium and require an admission ticket, including those accompanying fans with accessible needs.
Toronto Blue Jays games: bluejays.com, ticketmaster.ca, 416-341-1234 | 1-855-682-6736
Rogers Centre concerts: ticketmaster.ca
Accessible seats are subject to the same onsale schedules and ticket availability as standard seating and are sold on a first-come, first-served basis.
Fans requiring an accessible seat may also purchase up to three (3) additional seats for their companions (subject to availability) unless otherwise restricted by event-level ticket limits. Due to limited inventory, seating for larger groups must be purchased in standard seating sections nearby.
Fans who have purchased standard tickets but require accessible seating will need to exchange their tickets prior to arriving at the stadium. Please note that accessible seating is subject always subject to availability and therefore exchange options may not be available in all price levels. Further, accessible seating tickets are subject to the same dynamic pricing changes as regular stadium seating.
Toronto Blue Jays Subscribers - Toronto Blue Jays Season Ticket Members wishing to exchange a ticket for a regular seat to a ticket for an accessible seat should contact their Service Executive. Exchanges will be accommodated subject to ticket availability and upgraded price level charges may apply.
Ticket Packs or fans with tickets transferred by a Toronto Blue Jays Subscriber - Fans who were transferred tickets by a Toronto Blue Jays Subscriber should contact 416-341-1234 to inquire about accessible seating availability. Exchanges will be accommodated subject to ticket availability and upgraded price level charges may apply.
Ticketmaster Purchasers - Fans who purchased standard seating through Ticketmaster (by phone or online) and who wish to exchange for tickets for accessible seating should contact Ticketmaster's Fan Support Line at 1-855-985-4357. Exchanges will be accommodated subject to ticket availability and upgraded price level charges may apply.
Third Party Purchases - Ticket exchanges will not be accommodated for fans with Toronto Blue Jays tickets that were not originally purchased directly from the Toronto Blue Jays or Ticketmaster or from the Rogers Centre box office.
Please note that Rogers Centre and Toronto Blue Jays staff reserve the right to take appropriate action against individuals who fraudulently obtain accessible and companion seating.
Fans requiring sign language interpreting services for concerts at Rogers Centre should contact our Fan Services team a minimum of 30 days prior to the event and we will make every effort to accommodate. Fan Services can be contacted here by selecting the category “Fan Feedback” or by phone at 416-341-1000.
Food and beverage attendants provide in-seat sales and service of a selection of drinks and snacks. Fan assistance is available at any concession locations upon request
Rogers Centre Gate 7 is the designated drop-off/pick-up location for fans with limited mobility or accessible needs. Our Accessible Support Usher Team is available to assist with escorts as needed during road closures from this location on the south side of the building along Bremner Boulevard.
Fans requiring assistance or information regarding accessibility should contact our Fan Services Team by phone at 416-341-1000 or by email at [email protected] at least one (1) business day prior to their planned visit.
Please note: fans booking wheel-trans are encouraged to arrange their drop-off/pick-up to occur at Gate 7 or at the Marriott Hotel – City Centre roundabout located at the North side of the building.
Elevators are available to provide access between levels, and to various gate lobbies:
| Gate | Closest Sections and Suites | Parking Zone |
|---|---|---|
| 3 (300 Level) | Section 108, Section 208, Suite 410, Section 508 | Star/Green (near Stall 164) |
| 7 (100 Level) | Section 119, Section 221, Suite 330, Suite 448, Section 521 | *Cloud/Blue (near Stall 266) |
| 9 (100 Level) | Section 124, Section 227, Suite 335, Suite 461, Section 527 | Sun/Orange (Near Stall 249) |
| 13 (300 Level) | Section 136, Section 240, Suite 359, Suite 491, Section 539 | Moon/Yellow (near Stall 210) |
*Access to and from parking level via the Cloud / Blue Zone elevators is fully accessible only through the Loading Dock area. Accessible parking in the Loading Dock area may be reserved in advance by calling 416-341-1234.
Fans are welcome to charge their wheelchairs and other items required for accessibility at Rogers Centre Fan Services locations near Sections 120, 135, 212, 236, 508 and 532.
In the event of an emergency, Rogers Centre and Toronto Blue Jays security and event staff have been trained and instructed to assist fans in evacuating the stadium. In such an event, fans are asked to remain calm and follow instructions given via the public address system, uniformed event staff, security, police and medical personnel.
During emergencies, fans should not use elevators and will instead be directed to exit Rogers Centre using the stairs or ramps. Staff are available to assist those requiring support. Fans are also encouraged to be aware of their location inside Rogers Centre at all times and to identify the two exits located nearest to their seats.
Fans are invited to make use of the FAN ASSIST program if they have an issue in their seating section or have a question related to their experience. The program enables guests to report issues or concerns, ask for information or call for assistance in a discreet and convenient manner.
In order to receive assistance, send a text message to 647-559-0060 using your mobile phone and include a description of your issue or question along with your seating section, row and seat. Participation in this service is free of charge; however, standard carrier text messaging and data charges may apply.
Please note cell phone numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating in the future.
Fan Services booths are located on the 100 Level of Rogers Centre, near Sections 120 and 136, on the 200 Level, near Sections 212 and 236, and on the 500 Level near Sections 508 and 532.
Guests are encouraged to visit any open Fan Services location in order to check any strollers or larger items, receive assistance related to lost persons or items and make other general inquiries.
First Aid rooms are available level near Rogers Centre Sections 134, 238 and 539. Fans requiring first aid are urged to contact any Rogers Centre or Toronto Blue Jays staff member or to visit one of our Fan Services or first aid locations.
A physician and registered nurse is available on-site during all Toronto Blue Jays games and most other Rogers Centre events. Paramedics are also on-site for each public event at Rogers Centre.
Although guests with accessible needs may enter Rogers Centre through any open gate, our designated accessible entrance is Gate 7, located on the south side of the building, close to Bremner Boulevard. Fans requiring accessible support are encouraged to enter through Gate 7. Elevators are also available at Rogers Centre Gates 3, 9 and 13.
| Gate | Level | Location | Elevator |
|---|---|---|---|
| 7 | 100 | Southeast corner of building, street level (Bremner Boulevard) | *Cloud/Blue Zone in Parking |
| 9 | 100 | Southwest corner of building, street level (Bremner Boulevard) | Sun/Orange Zone in Parking |
| 3 | 300 | Northeast corner of building, street level via John Street Bridge from Front Street, pedestrian access only | Star/Green Zone in Parking |
| 13 | 300 | Northwest corner of building, street level via Blue Jays Way (incline from Front Street), pedestrian access only | Moon/Yellow Zone in Parking |
*Entry into the stadium from parking level via the Cloud / Blue Zone elevators is fully accessible only through the Loading Dock area. Accessible parking in the Loading Dock area may be reserved in advance by calling 416-341-1234.
Entrance points in use vary from event to event. Guests requiring assistance or information regarding accessibility should contact our Fan Services Team by phone at 416 341 1000 or by email at [email protected] at least one business day prior to their planned visit.
Accessible-friendly lowered drink rails and concessions are available for fans with accessible needs looking to experience the game from one of our new Outfield Districts. These areas are available on a first-come, first-serve basis.
We kindly note that due to safety concerns for all fans, unfortunately, we are unable to offer accessible-friendly first-come, first-serve drink rails at The Catch Bar (100L right field above the visitors’ bullpen), but fans are still able to access the concession via lowered countertop. All fans with accessible needs are encouraged to take advantage of the four other Neighbourhoods and additional social spaces that are able to accommodate their needs with lowered first-come, first-serve drink rails and concessions.
All Jays Shop locations at Rogers Centre are wheelchair accessible. Jays Shop staff are always available and ready to assist fans at any time.
Fans requiring the use of an oxygen tank may bring it with them to Rogers Centre. Our Accessible Support Ushers are available at the Rogers Centre Gate 7 accessible entrance as required.
All workers and guests are subject to a security inspection upon entry at all gates. Fans with accessible needs or conditions that may require a variation in the standard inspection process are encouraged to enter Rogers Centre through our accessible support entrance at Gate 7, or, alternatively, Gates 3, 9 or 13.
Entrance points in use vary from event to event. Fans with questions regarding entrance procedures should contact our Fan Services Team by phone at 416-341-1000 or by email at [email protected] at least one business day prior to their planned visit.
The Toronto Blue Jays are partnered with KultureCity, a leading non-profit organization, in an effort to make Rogers Centre sensory inclusive.
Sensory bags, equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads will be available to all guests who may feel overwhelmed by the environment. Sensory Bags are available at any Fan Services booth:
For assistance during the game please approach any staff member or text Fan Assist at 647-503-4131 for support. Rogers Centre has identified a few areas in the venue where fans can take a moment to reduce overwhelming noise levels:
Quiet Areas: Gate 3 elevator lobbies (100L and 200L) and Gate 13 elevator lobby on 500L.
Sensory Room: Section 212 LEARN MORE
A social story can be found here to help plan your visit to Rogers Centre. This can also be found for download on the KultureCity app for iPhone or Android.
Guide Dogs and Service Animals are welcome at all Rogers Centre events and Toronto Blue Jays games. Any fan accompanied by a Guide Dog or Service Animal is required to present acceptable documentation upon entry and upon request within the ballpark evidencing that the animal is required due to a disability and/or is individually trained to do work for, perform a task for, or otherwise provide support to a person with a disability. Examples of acceptable documentation include a medical note from a regulated health professional or an identification card for people who are blind and use a guide dog.
Support Animals required by individuals due to a disability are also permitted at all Rogers Centre events and Toronto Blue Jays games, provided that (i) any such Support Animal does not pose a health and safety or security risk, (ii) acceptable documentation is provided upon entry and upon request within the ballpark evidencing that the Support Animal is required by and provides support to an individual due to a disability, and (iii) such Support Animal and its handler are otherwise in compliance with current Rogers Centre rules and policies, including the Service/Support Animal Code of Conduct. Examples of acceptable documentation include a medical note from a regulated health professional.
Fans with Guide Dogs, Service Animals and Support Animals are encouraged to purchase Accessible Seating. Fans wishing to sit in standard seats are kindly asked that their animal fits under the seats, and aisle seats are recommended.
Fans who are accompanied by Guide Dogs, Service Animals or Support Animals are required to maintain control of them and must keep them on a leash or harness at all times while in the ballpark, and otherwise comply with current Rogers Centre rules and policies, including the Service/Support Animal Code of Conduct.
Fans with Guide Dogs, Service Animals or Support Animals are permitted to enter Rogers Centre via all gates, but are encouraged to use Gate 7, our Designated Accessibility Entrance, located at the South end of the building.
Animals who do not provide any of the foregoing services or support functions and who are not accompanied by acceptable documentation will not be granted entry into the Rogers Centre. Pets are not permitted inside Rogers Centre. In addition, we have the right to deny admission or immediately remove a Guide Dog, Service Animal or Support Animal and its handler(s) from the ballpark, without refund, should a Service Animal or Support Animal and/or its handler(s) not adhere to any current Rogers Centre rules and policies, including the Service/Support Animal Code of Conduct.
Rogers Blue Jays Baseball Partnership and Rogers Stadium Limited Partnership (the "Management") are committed to creating a safe, comfortable, and enjoyable experience for all guests at Rogers Centre (the "Stadium" or "Ballpark") and their Guide Dogs, Service Animals and Support Animals (collectively, the “Service/Support Animals”). The Management will not tolerate Service/Support Animals or their handlers exhibiting behaviours that negatively impact the experience for Stadium guests, pose a health and safety or security risk, are disruptive, or are otherwise exhibiting inappropriate behaviour as determined by Rogers Centre or Toronto Blue Jays staff. The Management reserves the right to deny admission or immediately remove from the Stadium without refund, any individual and their Service/Support Animal(s) exhibiting any of the foregoing behaviours. Examples of negative behaviours may include, but are not limited to:
Fans who are accompanied by Guide Dogs, Service Animals or permitted Support Animals are required to maintain control of them and must keep them on a leash or harness at all times while in the ballpark, and otherwise comply with current Rogers Centre rules and policies. If you encounter or observe any incident at the Stadium, you may report such incident (A) to any Toronto Blue Jays staff member (B) at any Fan Services location, or (C) by text messaging Fan Assist at 647-559-0060.
Rogers Centre and the Toronto Blue Jays are committed to welcoming people with disabilities who are accompanied by a support person. A support person means, in relation to a person with a disability, another person who accompanies the person with a disability in order to help with communication, mobility, personal care or medical needs, or with access to goods or services. A support person need not be a person who is paid for such support services, and may be a friend or relative of the person with the disability.
All persons, including support persons, who are attending baseball games and other events at the Rogers Centre require an admission ticket and must pay regular admission fees.
All Rogers Centre washroom facilities are equipped with wheelchair accessible stalls.
For fans requiring additional assistance from their support person, multi-purpose washrooms are available at Sections 134, 238 and 539 or visit our universal washroom located at Section 117. The universal washroom includes a barrier-free toilet and sink, turning space to accommodate a wheeled mobility device, entrance with a power door, grab bars, emergency call system, and an adult size change table.
Accessible Support Ushers are available at our Gate 7 entrance to provide wheelchair escorts for fans who request support with entering at the gates, safely navigating to their seats and/or exiting at the end of the game/event.
Fans who may require assistance are encouraged to contact our Fan Services Team by phone at 416-341-1000 or email at [email protected] to arrange for a wheelchair escort at least one (1) business day prior to the event.
Fans may check wheelchairs, strollers and other items required for accessibility at any the nearest open Fan Services location.
Rogers Centre | Toronto Blue Jays Fan Services: [email protected] | 416-341-1000
Toronto Blue Jays games: bluejays.com, ticketmaster.ca, 416-341-1234 | 1-855-682-6736
Rogers Centre concerts: ticketmaster.ca
Rogers Centre Accessible Parking Reservations: 416-341-1234
