Rogers Centre | Accessibility

Rogers Centre and the Toronto Blue Jays are committed to identifying, removing and preventing barriers to accessibility and inclusion.

This Accessibility Guide provides information about our accessible goods, services and facilities. For general information about Rogers Centre and the Toronto Blue Jays, visit our Fan Information Guide and our Know Before You Go Guide.

For general information about Rogers Centre and the Toronto Blue Jays, take a look at our Guest Experience Guide.

To request information in an alternate format, to provide feedback, or to request our feedback policy, contact our Fan Services Team at 416-341-1000 or [email protected].

Accessibility for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was enacted to develop, implement, and enforce standards for accessibility with respect to goods, services, accommodation, employment, facilities and premises throughout Ontario.

The Rogers Centre and Toronto Blue Jays Accessibility Policies and Procedures can be accessed here.

For information on our strategy to identify, prevent, and remove accessibility barriers, take a look at the Rogers Centre and Toronto Blue Jays Multi-Year Accessibility Plan.

Additional information on our accessibility policies and procedures or can be obtained by contacting our Fan Services team by phone at 416-341-1000 or by email at [email protected].

Accessible Parking

Accessible Seating - Locations

SectionAccessible Seating Area
100 Level InfieldW117L through W126R
100 Level OutfieldW109L through W112R
100 Level OutfieldW131R through W134L (partially obstructed by railing, with potential sightline issues)
200 Level OutfieldW207L through W208R
200 Level OutfieldW240L through W241R

Accessible Seating - Ticket Information

Accessible Seating - Ticket Exchanges

Concessions

Food and beverage attendants provide in-seat sales and service of a selection of drinks and snacks. Fan assistance is available at any concession locations upon request

Drop-off / Pick-up

Elevators

GateClosest Sections and SuitesParking Zone
3 (300 Level)Section 108, Section 208, Suite 410, Section 508Star/Green (near Stall 164)
7 (100 Level)Section 119, Section 221, Suite 330, Suite 448, Section 521 *Cloud/Blue (near Stall 266)
9 (100 Level)Section 124, Section 227, Suite 335, Suite 461, Section 527Sun/Orange (Near Stall 249)
13 (300 Level)Section 135, Section 240, Suite 359, Suite 491, Section 539Moon/Yellow (near Stall 210)

*Access to and from parking level via the Cloud / Blue Zone elevators is fully accessible only through the Loading Dock area. Accessible parking in the Loading Dock area may be reserved in advance by calling 416-341-1234.

Electrical Outlets

Evacuations

In the event of an emergency, Rogers Centre and Toronto Blue Jays security and event staff have been trained and instructed to assist fans in evacuating the stadium. In such an event, fans are asked to remain calm and follow instructions given via the public address system, uniformed event staff, security, police and medical personnel.

During emergencies, fans should not use elevators and will instead be directed to exit Rogers Centre using the stairs or ramps. Staff are available to assist those requiring support. Fans are also encouraged to be aware of their location inside Rogers Centre at all times and to identify the two exits located nearest to their seats.

Fan Assist

Fans are invited to make use of the FAN ASSIST program if they have an issue in their seating section or have a question related to their experience. The program enables guests to report issues or concerns, ask for information or call for assistance in a discreet and convenient manner.

In order to receive assistance, send a text message to 647-503-4131 using your mobile phone and include a description of your issue or question along with your seating section, row and seat. Participation in this service is free of charge; however, standard carrier text messaging and data charges may apply.

Please note cell phone numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating in the future.

Fan Services Locations

Fan Services booths are located on the 100 Level of Rogers Centre, near Sections 120 and 135, on the 200 Level, near Sections 212 and 236, and on the 500 Level near Sections 508 and 532.

Guests are encouraged to visit any open Fan Services location in order to check any strollers or larger items, receive assistance related to lost persons or items and make other general inquiries.

First Aid

Gates / Entrance Points

Although guests with accessible needs may enter Rogers Centre through any open gate, our designated accessible entrance is Gate 7, located on the south side of the building, close to Bremner Boulevard. Fans requiring accessible support are encouraged to enter through Gate 7. Elevators are also available at Rogers Centre Gates 3, 9 and 13.

GateLevelLocationElevator
7100Southeast corner of building, street level (Bremner Boulevard)*Cloud/Blue Zone in Parking
9100Southwest corner of building, street level (Bremner Boulevard)Sun/Orange Zone in Parking
3300Northeast corner of building, street level via John Street Bridge from Front Street, pedestrian access onlyStar/Green Zone in Parking
13300Northwest corner of building, street level via Blue Jays Way (incline from Front Street), pedestrian access onlyMoon/Yellow Zone in Parking

*Entry into the stadium from parking level via the Cloud / Blue Zone elevators is fully accessible only through the Loading Dock area. Accessible parking in the Loading Dock area may be reserved in advance by calling 416-341-1234.

Entrance points in use vary from event to event. Guests requiring assistance or information regarding accessibility should contact our Fan Services Team by phone at 416 341 1000 or by email at [email protected] at least one business day prior to their planned visit.

Merchandise

All Jays Shop locations at Rogers Centre are wheelchair accessible. Jays Shop staff are always available and ready to assist fans at any time.

Oxygen Tanks

Fans requiring the use of an oxygen tank may bring it with them to Rogers Centre. Our Accessible Support Ushers are available at the Rogers Centre Gate 7 accessible entrance as required.

Security

All workers and guests are subject to a security inspection upon entry at all gates. Fans with accessible needs or conditions that may require a variation in the standard inspection process are encouraged to enter Rogers Centre through our accessible support entrance at Gate 7, or, alternatively, Gates 3, 9 or 13.

Entrance points in use vary from event to event. Fans with questions regarding entrance procedures should contact our Fan Services Team by phone at 416-341-1000 or by email at [email protected] at least one business day prior to their planned visit.

Sensory Inclusion

The Toronto Blue Jays are partnered with KultureCity, a leading non-profit organization, in an effort to make Rogers Centre sensory inclusive.

Sensory bags, equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads will be available to all guests who may feel overwhelmed by the environment. Sensory Bags are available at any Fan Services booth:

  • 100 Level at Sections 120 and 135
  • 200 Level at Sections 212 and 236
  • 500 Level at Sections 508 and 532

For assistance during the game please approach any staff member or text Fan Assist at 647-503-4131 for support. Rogers Centre has identified a few areas in the venue where fans can take a moment to reduce overwhelming noise levels:

Quiet Areas: Gate 3 elevator lobbies (100L and 200L) and Gate 13 elevator lobby on 500L.

A social story can be found here to help plan your visit to Rogers Centre. This can also be found for download on the KultureCity app for iPhone or Android.

Service Animals

Telecommunication Devices for the Deaf (TTY)

Washrooms

Wheelchair Escorts

Accessible Support Ushers are available at our Gate 7 entrance to provide wheelchair escorts for fans who request support with entering at the gates, safely navigating to their seats and/or exiting at the end of the game/event.

Fans who may require assistance are encouraged to contact our Fan Services Team by phone at 416-341-1000 or email at [email protected] to arrange for a wheelchair escort at least one business day prior to the event.

Wheelchair Storage

Contact Information

Rogers Centre | Toronto Blue Jays Fan Services: [email protected] | 416-341-1000

Ticketmaster Accessible Seat Purchases: ticketmaster.ca | 1-855-682-6736

Rogers Centre Accessible Parking Reservations: 416-341-1234