This Fan Information Guide is designed to assist our fans by presenting information about the Toronto Blue Jays and Rogers Centre offerings and accommodations for the season. The information is presented in alphabetical order for your ease of use. Enjoy the season!
Accessibility for Ontarians with Disabilities Act (AODA)
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was enacted to develop, implement and enforce accessibility with respect to goods, services, accommodation, employment, facilities and premises throughout Ontario.
Rogers Centre and the Toronto Blue Jays are committed to identifying, removing and preventing barriers to accessibility and inclusion.
A limited number of parking spaces are available by reservation by calling Rogers Centre parking at 416-341-3004. Booking can be made commencing three (3) weeks prior to the applicable event day. Callers should have disability parking permit number ready when making a reservation.
Accessible parking spaces that are not reserved will be to guests with accessible needs on a first-come first served basis on the day of the event.
Rogers Centre accessible seating is reserved exclusively for guests with accessible needs and their companions. All persons attending baseball games and other events at the stadium and require an admission ticket, including those accompanying guests with accessible needs.
Accessible seats for Toronto Blue Jays games and Rogers Centre events are available for purchase by phone and on-line through Ticketmaster, or in person at the Rogers Centre Gate 9 Box Office.
Accessible Support Entrance
Although guests with accessible needs may enter Rogers Centre through any open gate, our designated accessible entrance is Gate 7, located on the south side of the building, close to Bremner Boulevard. Guests requiring accessible support are encouraged to enter through Gate 7. Elevators are also available at Rogers Centre Gates 3, 9 and 13.
Entrance points may vary from event to event. Guests requiring assistance or information regarding accessibility should contact our Fan Services Team by phone at 416-341-1000 or by email at firstname.lastname@example.org at least one (1) business day prior to their planned visit.
ACE is the Toronto Blue Jays official mascot and loves spending his time meeting fans! ACE is always looking to participate in events throughout the community, in addition to his appearances at Blue Jays games during the season.
Acura Luxury Suites
Our Acura Luxury Suites are located on the 300 and 400 Acura Luxury Suite Levels of Rogers Centre, with access primarily through Gates 3 and 13. Luxury Suites range in size from 12-person to 300-person capacities are offered for Blue Jays single games or as part of a multi-game package. Suites and suite levels are wheelchair accessible.
Advance Inside Ticket Window (Inside Rogers Centre)
During any Toronto Blue Jays home game, fans can upgrade their day-of-game seat or make further ticket inquiries by going to this location on the 100-Level behind Section 127 (Gate 9A). The Advance Inside Ticket Window is available when gates open until 30 minutes after the game ends.
Aisles & Aisles Etiquette
For the safety and enjoyment of other guests, Rogers Centre and the Toronto Blue Jays ask that you please do not sit or stand in the aisles. Aisle must be kept clear at all times.
While the game is on and ball is in play, fans are asked to wait at the top of the seating section aisles until there is a break in play. This is not only for the safety of our fans due to the possibility of foul balls entering the stands, but also a courtesy to those fans who are seated.
The Toronto Blue Jays, Rogers Centre and ARAMARK Sports and Entertainment are committed to promoting and ensuring responsible alcoholic beverage sales and use, as outlined by "T.E.A.M" - Techniques for Effective Alcohol Management. Our goal is to create a safe, enjoyable and family-friendly environment where alcohol service and consumption is managed thoroughly.
Alcoholic beverages can only be purchased from authorized vendors once inside Rogers Centre and guests may not bring in or leave the facility with any alcohol. All guests that appear to be 30 years of age or younger will be asked to provide proof of age for each transaction. Upon request for proof of age, guests must produce a valid form of photo identification.
Guests may no more than two (2) alcoholic beverages in their possession at any time. In-seat hawkers are restricted to serving only one (1) alcoholic beverage per guest. Alcohol service in all concession stands, Acura Luxury Suites and TD Comfort Clubhouse will conclude at the end of the seventh (7th) inning. The Toronto Blue Jays, Rogers Centre and its concessionaire ARAMARK Sports and Entertainment reserve the right to discontinue alcohol service for guests.
Guests found with unauthorized alcohol can have their ticket confiscated and be removed from Rogers Centre without compensation. There are designated alcohol-free seating sections on the 200 & 500 Levels of the stadium for Toronto Blue Jays games.
They are: 200-Level - 237L/238R, 500-Level - 517R/516L
The following may result in ejection from Rogers Centre and/or possible prosecution:
- Attempting to use fraudulent identification
- Public intoxication
- Purchasing alcohol for a minor
- A minor attempting to purchase or found to be in possession of alcohol
- Anyone found in possession of alcohol after being given a warning not consume or purchase any
Service animals are welcome at Rogers Centre and Toronto Blue Jays events. Guests who are accompanied by service animals are required to retain control of them, and must keep them on a leash or harness at all times while in the stadium.
For guests with service animals wishing to sit in standard seats, aisles seats are recommended.
ATMs/TD Green Machines
TD (Toronto-Dominion) Green Machines are available throughout the Rogers Centre for our guests' convenience. These ATMS are located in the following areas:
- 100-Level - Sections 106, 116, 120, 127, 135
- 200-Level - Sections 213, 223, 235
- 500-Level - Sections 516, 530
Exterior of the Rogers Centre - Northern Facing between Gates 1 and 15
Players and coaches from the Blue Jays and visiting team do take time to sign autographs occasionally, but we kindly ask that fans respect their need to prepare for the day's game. Fans interested in obtaining an autograph from their favourite player(s) are permitted at the bottom of the 100-Level aisles from the time gates open until 45 minutes to the start of the game, however, consideration should be given to fans possessing tickets for these areas. Fans must then return to their ticketed seats after this period.
Fans bringing bats for autographs will be instructed to check these items at one of our Guest Service Locations at this time prior to going to their seats.
The Toronto Blue Jays welcome fan mail, and players and club personnel will make every effort to answer each letter received. However, due to the tremendous volume of items received, we cannot guarantee a response. Fans wishing to communicate with Toronto Blue Jays players or club personnel should address the correspondence to:
Toronto Blue Jays Baseball Club
Attn: Player/Coach's Name
One Blue Jays Way, Suite 3200
Toronto, ON M5V 1J1
Please keep in mind that if you do send an item to be signed, you do so at your own risk. Players and coaches receive a tremendous amount of fan mail and we cannot guarantee a response. The Toronto Blue Jays and its players and staff are not responsible should an item(s) fail to be returned.
Baby Change Stations
Baby Change Stations have been installed in all of the washrooms throughout Rogers Centre. For those seeking extra room or privacy, Universal washrooms are available near Sections 134, 238 and 539.
Fans are welcome to bring their bags inside Rogers Centre when they attend Toronto Blue Jays games. Soft-sided bags such as diaper bags, small knapsacks and small purses are permitted, whereas hard-sided coolers, bags and containers are not. In accordance with Major League Baseball security regulations, any bag larger than 16 inches by 16 inches by 8 inches will not be permitted into Rogers Centre. All bags will be thoroughly inspected before they are allowed inside the stadium. MLB-approved bins will be used at inspection points, and bags and their contents must fit without assistance, modification or adjustment. To ensure guest safety, the Toronto Blue Jays reserve the right to inspect any bags or articles prior to entry into Rogers Centre and may refuse admittance of any item deemed hazardous, inappropriate, offensive or suspicious.
The Toronto Blue Jays encourage guests to show their team pride and welcome support demonstrated through homemade banners and signs. Guests are welcome to bring banners to Rogers Centre provided they do not interfere with the game, your fellow fans' enjoyment of the game or carry disparaging, commercial, political or obscene messages. Banners cannot block or cover current building signage.
Black netting covers parts of certain outfield seating sections (Sections 101, 142 & 143) on the 100 Level. It is intended to give the batter a clear and unobstructed view of the baseball as it leaves the pitcher's hand. The Batter's Eye is off limits to all individuals, save for television camera operators.
Batting Practice Schedule
The batting practice schedule is as follows. Please note it is not uncommon for either the Blue Jays or that day's Visiting Team to cancel batting practice. These times are subject to change without notice. Also, please be aware that it is fairly standard for Batting Practice not to be held prior to home games on Saturdays.
2:00 PM to
10:10 AM to
10:40 AM to
1:40 PM to
4:40 PM to
11:10 AM to
11:40 AM to
2:40 PM to
5:40 PM to
GROUND CREW TIME
Bicycle stands are available for use by guests outside Rogers Centre near Gates 2, 3, 6, 6A, 9A, 10, 13, 14 and 15. Gas powered vehicles (i.e. mopeds and scooters) are not permitted to be parked in these areas. Failure to comply could result in towing of the vehicle.
Blue Jays Baseball Academy
Working to grow the game of baseball across Canada, the Toronto Blue Jays invest a significant amount of time reaching out to youth and facilitating their development at all levels, from grassroots to elite. The Toronto Blue Jays host a number of events across Canada and at Rogers Centre including summer camps, instructional clinics and tournaments.
Blue Jays Level of Excellence
The Blue Jays are extremely proud of the names of ten distinguished individuals inside Rogers Centre in special recognition of their tremendous efforts and achievements. They are Paul Beeston, Roberto Alomar, Carlos Delgado, Dave Stieb, George Bell, Cito Gaston, Joe Carter, Tony Fernandez, Pat Gillick and Tom Cheek. The number 4,306 beside Cheek's name represents the number of consecutive regular season games he called on the radio.
Jackie Robinson, whose number has been retired by all teams in Major League Baseball, is also recognized behind home plate.
Booster seats for young children are available at all Guest Services locations on a first-come, first-serve basis.
Plastic bottles and/or cans holding 600ml or less of non-alcoholic beverages are permitted into Rogers Centre. Guests are strictly prohibited from bringing in outside alcohol inside Rogers Centre. Plastic bottles holding more than 600ml and glass bottles are prohibited.
Guests will be asked to remove tops from a bottle(s) or open can(s) prior to entry into the stadium.
Box Office Location and Hours of Operation
The Toronto Blue Jays and Rogers Centre Box Office is located on the southwest corner of Rogers Centre near Gate 9.
Hours of Operation
October to February
Tuesday to Saturday: 12pm - 6pm
Event Days Box Office will open at 10am
February to September & Game Days
Monday to Friday: 10am - 7pm
Game Days: 9am to 30 minutes after game ends
Weekends: 9am to 5pm (or 30 minutes after game ends)
*Please note Box Office hours of operation are subject to change
The Toronto Blue Jays bullpen is located behind the left field outfield fence. The visitors' bullpen is located behind the right field outfield fence.
Bus parking is available in the lot directly across the street from Gate 8 of Rogers Centre. The bus parking lot is patrolled regularly and vehicles tagged is their parking ticket has expired or one has not been purchased. If tagged, payment can be made to the address on the back of the invoice/tag. Please call our Parking Department at 416-341-3057 to make a reservation.
Cameras - Toronto Blue Jays Game
The Toronto Blue Jays welcome cameras and iPads/Tablets for the purposes of still photography, provided their use does not interfere with other guest's enjoyment of the game. Video cameras are permitted inside the facility, but recording of any game footage is strictly prohibited. The Toronto Blue Jays and Rogers Centre reserve the right to request that guests discontinue filming or taking pictures on Rogers Centre property. The Toronto Blue Jays and Rogers Centre are not responsible for lost or stolen belongings. As such, we ask that guests not leave equipment unattended.
Selfie-sticks and/or retractable poles or devices are not permitted into the stadium.
All guests entering the stadium for an event are subject to a search by our Security Team prior to entry.
Cameras - Rogers Centre Events/Other
Rogers Centre welcome cameras for personal use for the purpose of still photography. We ask that your camera does not interfere with other guests' enjoyment of the event. Professional cameras with detachable lens that is longer that 3" in size, body mounts/mono-pods/tripods/selfie-sticks and audio/video equipment are not permitted. Any recording may result in being ejected from the stadium.
All guests entering the stadium for an event are subject to a search by our Security Team prior to entry.
*Restrictions may vary from event to event
Cell Phone Charging Stations
For your convenience, we have Rogers Cell Phone charging stations located at all Guest Service locations. Locations on the Level 100 at Sections 120 & 135; Level 200 at Sections 212 & 236; Level 500 at Section 525. They will accommodate Blackberry, iPhone and Android devices.
Child Admission Policy
Parents may bring children under the age of two (2) into Rogers Centre for Toronto Blue Jays home games without a ticket for the child. These children must sit in the lap of the accompanying adult and not occupy an additional seat. Any guests two (2) years of age or older must have a valid ticket. Children having difficulty seeing from their seat can obtain a booster seat from Guest Services locations, available on a first-come, first-served basis.
Commemorative Game Certificates
Fans celebrating a birthday, attending their first game or are lucky enough to catch or retrieve a foul ball can visit any Guest Service location and pick up a commemorative certificate on behalf of the Toronto Blue Jays. This program looks to target our younger fans and provide them with a keepsake from the game to enhance their experience.
Directions to Rogers Centre
Rogers Centre is conveniently located near Union Station as well as within easy walking distance of TTC streetcar stops on King St. (at Peter St. & John St.) and Spadina Ave. (Bremner Blvd.). Drivers coming to Rogers Centre, from either the east or west, can take the Gardiner Expressway to Spadina Ave. and head north to Bremner Blvd.
The Skywalk is available for use to all Blue Jays fans! Follow the designated signage at Union Station and upon exiting the Skywalk, the path will steer guests between Ripley's Aquarium of Canada and the CN Tower. Guests should continue walking west and will see Gate 5/6 as they approach Rogers Centre.
Donations in Kind
The Toronto Blue Jays assist countless charities each year and are committed to enhancing the quality of life for many individuals. Every year the Toronto Blue Jays donate autographed baseballs, bats, jerseys and other items to non-profit and charitable organizations to assist in their fundraising endeavors.
Dress Code/Offensive Clothing
Rogers Centre is a family friendly environment. Proper attire, including shoes and shirts, must be worn at all times. Clothing which by nature, exposes portions of the skin or body that may be viewed as inappropriate for a family environment, with offensive language or indecent graphics is prohibited inside Rogers Centre. Practical shoes are recommended to safely navigate stairs in the seating areas.
The Rogers Centre and Toronto Blue Jays reserve the right to refuse entry or removal from the stadium of fans not in compliance with this policy.
Several drinking fountains are located on each level within the stadium:
- 100-Level: near Sections 107, 115, 125, 137
- 200-Level: near Sections 207, 209, 229, 241
- 500-Level: near Sections 507, 517, 529, 541
The use of any remote controlled drove (UAV-Unmanned Aerial Vehicle) is prohibited on or over any of the properties under the control of Rogers Centre at any time. All inquiries regarding this policy and the use of drones (UAV) in any of these areas should be directed the V.P., Security Operations at the Rogers Centre. Individuals operating drones (UAV) on stadium property may be subject to arrest and prosecution.
Guests requiring assistance in reaching their seating level may use one of the eight elevators conveniently located at Rogers Centre
Stall 164, Star Zone (Green)
Stall 266, Cloud Zone (Blue)
Stall 249, Sun Zone (Red)
Stall 210, Moon Zone (Yellow)
Priority should be given to elderly guests or those with a disability that affects their mobility. As a courtesy to our guests, we ask individuals carrying beverages on the elevators to ensure they have the appropriate lid on the container whenever possible.
All Toronto Blue Jays and Rogers Centre personnel have been trained and instructed to assist guests in evacuating the stadium. In the event of an emergency at Rogers Centre, guests are asked to remain calm and follow instructions given via the public address system, uniformed game staff and security, police and medical personnel. During emergencies, guests should not use elevators; instead, guests will be directed to exit Rogers Centre using the stairs or ramps. Guests are also encouraged to take the following steps in the event of an emergency:
- Be aware of your location inside Rogers Centre at all times
- Identify the two exits located nearest to your seats
All full-time, part-time or seasonal opportunities within the Blue Jays organization are posted on our Job Postings page.
Fans are invited to make use of the Rogers Centre Fan Assist Program if they have an issue in their seating section or a question related to their experience. Simply send us a text to 647-503-4131 using your mobile phone - please include your issue or question and seating section, row and seat.
The process is quick and simple and by using the Fan Assist Program, guests are able to report issues and concerns, ask for information and call for assistance in a discreet and convenient manner. Operators are standing by and participation in our service is free of charge; however, standard carrier text messaging & data charges will apply. Please note cell phone numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating in the future.
The Toronto Blue Jays and Rogers Centre welcome the ideas, comments and suggestions from out Fans. It help us improve the service we provide to our valued fans and guests. Please contact our Fan Services Team by email at email@example.com or by phone at 416-341-1707.
For the safety and enjoyment of all, guests are reminded not to interfere with a ball in play or a player during a game. Those who fail to follow this policy may be subject to immediate ejection from Rogers Centre. Fans are welcome to keep any ball landing in seating sections as long as they do not interfere with the safety and concern of others.
The Blue Jays are happy to offer our fans a unique digital Fan Pack.
Ever wondered how far a ball has to travel to reach or even clear any part of the outfield fence at Rogers Centre? Here are the distances:
- Right Field - 328 ft. / 100m
- Right Centre Field - 375 ft. / 114m
- Centre Field - 400 ft. / 122m
- Left Centre Field - 375 ft. / 114m
- Left Field - 328 ft. / 100m
First Aid rooms are located on each level near Sections 134, 238 and 539. Guests requiring first aid assistance are urged to contact any member of the Rogers Centre staff or report to one of our Guest Services or First Aid locations. A certified physician and registered nurses are available during all Blue Jays games. Parkview EMS will also provide paramedics throughout the facility. Please note the opening and staffing of First Aid locations can sometimes depend on ticket sales on different levels of the stadium.
Food and Beverage Policy
Rogers Centre allows guests to bring food into the stadium as long as the items are wrapped, bagged or left inside a container to avoid spillage. Food containers must be soft-sided and small enough to fit under the guest's seat.
Plastic bottles and/or cans holding 600ml or less on non-alcoholic beverages will be permitted in Rogers Centre. Guests are strictly prohibited from bringing outside alcohol inside Rogers Centre. Plastic bottles holding more than 600ml and glass bottles are prohibited.
Fans will be asked to remove tops from a bottle(s) or open can(s) prior to entry into the stadium.
Foul Balls, Homerun Balls & Bats
All guests are asked to stay alert throughout the game for foul balls or bats that might leave the playing area. Guests are permitted to keep all foul and home run balls that are hit into the seats, but are asked to be cautious and courteous to others when collecting a ball. Bats entering the stands must be returned if requested by the Blue Jays or visiting team. Guests are prohibited from throwing balls back onto the field. Violators are subject to ejection or possible arrest. Any guest that interferes with a ball in play or the game in any way is subject to ejection from the ballpark and or criminal prosecution.
In cooperation with the Toronto Police Service, guests wearing known gang clothing and/or colours will not be permitted into Rogers Centre. Guests will be automatically asked to leave the premises, as noted on signs posted at gate entrances.
To provide guests with ample time to enjoy the atmosphere, locate their seats and satisfy any cravings at the Jays Shop™ or concessions stands, gates will open 90 minutes before the first pitch on any weekday home game. On Saturday and Sunday home games, the gates to Rogers Centre open 2 hours prior to game-time. Gate times are subject to change.
The Toronto Blue Jays Gift Card is a pre-paid card than can be used to purchase Toronto Blue Jays regular season home game tickets, official team merchandise (Jays Shop Stadium Edition) and food and beverage purchases at select concession stands.
The Toronto Blue Jays offer several giveaway or promotional items throughout the year. These items are distributed to guests who meet specific promotional requirements and are based on limited quantities. Items are subject to change.
Good Sport Program
The Toronto Blue Jays, in partnership with Budweiser, are pleased to offer fans 19 or older the opportunity to become designated drivers. A designated driver who fills out a pledge form at any of the Budweiser Kiosks located on the concourse, pledging to provide responsible transportation will receive a complimentary soft drink and become eligible for a grand prize draw.
Gratuities and Tips
With the exception of food and beverage and suite host workers, the solicitation and/or acceptance of gratuities in any form is not permitted. Guests are invited to share their appreciation by filling out a Stadium Star Nomination Form, available at any Guest Services location or by emailing firstname.lastname@example.org.
Guest Code of Conduct
Rogers Centre is committed to creating a safe, comfortable, and enjoyable experience for all guests.
- Guests should enjoy their Rogers Centre experience free from foul/abusive language or obscene gestures
- Guests may cheer and support their favourite team, but in a manner that does not detract from another guest's enjoyment of the game
- Guests must refrain from displays of affection inappropriate in a public family setting
- The progress of the game/event must not be disrupted by guests' actions or by unauthorized persons entering the playing field/event area or restricted areas
- Guests will present their ticket when requested and sit only in their ticketed seat
- Guest may not wear Inappropriate or indecent clothing that would detract from the guest experience
*Failure of guests to adhere to these policies may result in the denial of admission to or immediate removal from the stadium without refund.*
Guest Services booths are located on the 100-Level near Sections 120 and 135, on the 200-Level near Sections 212 and 236 and on the 500-Level near Sections 508 and 532. Guests can check strollers, or larger items at these locations, obtain Misplaced ACE Wristbands for their children and receive assistance related to lost persons or items, pass along feedback and make other general inquiries.
Hall of Fame
On July 24, 2011, second baseman Roberto Alomar was inducted into the National Baseball Hall of Fame, becoming the first-ever Toronto Blue Jays player to be honoured in Cooperstown, New York. The 12-time All-Star played five seasons in Toronto, winning two World Series Championships in 1992 and 1993. His .307 career average as a Blue Jay is the highest mark in club history (minimum 2000 plate appearances). He also ranks 2nd in stolen bases (206) and 5th on the all-time list of triples (36). The 1992 American League Championship Series Most Valuable Player batted .373 in 29 postseason games as a Blue Jay, with 8 extra base hits and 18 RBI. His 9th inning home run against Dennis Eckersley in Game Four of the 1992 ALCS remains one of the greatest moments in club history. His 10 Gold Gloves are the most for any second baseman in Major League history and 4 Silver Slugger awards are second to only Ryne Sandberg on the all-time list. In conjunction with his induction to the National Baseball Hall of Fame, the Blue Jays retired Alomar's No. 12 on July 31, 2011 in a pre-game ceremony at Rogers Centre. The only other retired number the club currently observes in Jackie Robinson's No. 42, which was retired throughout Major League Baseball in 1997.
Security reasons preclude Rogers Centre from allowing in/out privileges to individuals who choose to leave the building. Exceptions can be made in special circumstances through our guest service locations.
PRIOR TO, DURING AND FOLLOWING THE GAME, baseballs, bats, BAT Fragments AND OTHER
OBJECTS MAY BE THROWN OR HIT INTO THE STANDS. PLEASE STAY ALERT AND BE AWARE OF YOUR SURROUNDINGS. IF YOU ARE CONCERNED WITH YOUR SEAT LOCATION PLEASE CONTACT ANY CUSTOMER SERVICE REPRESENTATIVE FOR AN ALTERNATE SEAT LOCATION, SUBJECT TO AVAILABILITY. The holder of a ticket to any Toronto Blue Jays game voluntarily assumes all risks and danger of any injury or other loss incidental to the sport of baseball (including injury from balls, bats or other objects projected into or within the stands), all associated activities and/or his/her attendance at Rogers Centre and releases Rogers Blue Jays Baseball Partnership, Rogers Stadium Limited Partnership, Major League Baseball ("MLB"), the Commissioner of MLB, the opposing club and their affiliates, agents and employees (including players) from any and all liability, regardless of whether such injury or loss occurs before, during or after the playing of the game and whether such injury or loss is caused by any person's negligence or otherwise.
Guests are encouraged to try various modes of transportation to travel to Rogers Centre. Inline skating to the stadium can be a convenient, healthy alternative. However, inline skates, hoverboards, skateboards, scooters are prohibited from being used inside Rogers Centre. Guests will be expected to store these items safely under their seats. Additionally, skating on "Heelies" is prohibited within Rogers Centre.
Instant Replay Major League Baseball Replay Review Regulations
As the charitable arm of Canada's only MLB team, Jays Care has made a Major League commitment to invest in Canadian children and communities from coast to coast. Since 1992, Jays Care Foundation has created opportunities for children and youth through programs that focus on helping kids get active, engage in the sport of baseball, excel academically and lead healthy lives. Jays Care is committed to breaking down barriers to access sport and education and building safe, dedicated spaces for recreational and educational youth programming in communities across Canada.
Jays Shop Direct
Shop for official merchandise or obtain your free official Jays Shop catalogue by calling 1 (877) JAYS-SHOP (529-7746) or locally at 416-341-2903.
Jays Shop Online
Looking to purchase the latest Blue Jays apparel and merchandise from the comfort of your own home? Guests can inconveniently shop online.
Jays Shop Stadium Edition
Fans are invited to shop at the Jays Shop Stadium Edition, which carries the largest selection of Official Toronto Blue Jays merchandise, apparel, collectables, novelties and so much more. Located beside Gate 5, it is the largest team store in all of Canada. You can enter from street level or during Blue Jays games from inside the stadium on the 100-Level concourse by Section 112. This 8,000 square foot facility is open seven days a week 10 a.m. to 5 p.m. with extended hours on Blue Jays home dates (generally closing 30 minutes postgame). For more information please call 416-341-2904.
Jays Shop Memorabilia Clubhouse
Fans are invited to experience the Toronto Blue Jays official Memorabilia Clubhouse, where they can touch, feel and purchase game used jerseys, bats, baseballs, line-up cards, bases and other assorted items. Buying from the Memorabilia Clubhouse assures you are buying directly from the Toronto Blue Jays Baseball Club. Buying from the "source" also gives you MLB's Guarantee of Authenticity. All products come with an official authentication code that can be checked and verified on MLB's official authentication website.
The Memorabilia Clubhouse is located at the back of the Jays Shop Stadium Edition team store at section 112 or near Gate 5 from outside the stadium.
Jays Shop Stadium Edition is pleased to provide jersey cresting on location for guests purchasing jerseys at all Jays Shop locations. For more information, please call 416-341-2904.
Jr. Jays Club Presented by Boston Pizza
The Jr. Jays Club presented by Boston Pizza is a great way for kids 14 and under to enhance their ballpark experience. Jr. Jays Club members have access to exclusive members-only events throughout the season. Members also receive special benefits around the ballpark including Front of Line access for Run the Bases. You can be part of the Jr. Jays Club presented by Boston Pizza by purchasing an Official Membership Kit at any of our in-stadium kiosks, Jays Shop locations or online at JaysShop.ca
Jr. Jays Sundays and Weekends
Kids 14 and under get a day or all their own at the ballpark with Jr. Jays Sundays and for the first time ever, will also include three Jr. Jays weekends presented by Boston Pizza. At every Sunday home game, kids can visit our Jr. Jays Zones located on the concourse and run the bases just like the pros! During certain Sunday home games, kids can also take part in our Jr. Jays Sundays Outdoor Program outside of Gates 10/11. Jr. Jays also have the opportunity to be randomly selected by the J FORCE™ to participate in our pregame Starting Line-Up and Seventh Inning Stretch.
Comprised of the wives and family members of current Blue Jays players and coaches, the Lady Jays are committed to assisting the club in delivering upon many of its community initiatives and participate in numerous charitable events throughout the season.
Unfortunately, there are no lockers available for guests at Rogers Centre. Guests entering the stadium with bats, roller blades, skateboards, etc., will need to check these items at a Guest Services location. Each item will be tagged and a claim check ticket will be provided to the guest. The Toronto Blue Jays and Rogers Centre are not responsible for any missing, lost, stolen or damage to items while checked.
Lost and Found
Guests who lose an item during a Blue Jays game should visit any Guest Services location to check if the item has been returned. Guests can also contact our Lost & Found department at 416-341-3060. Lost items are held for approximately three months before they are donated to local charities.
Lost or Stolen Tickets
Lost or stolen tickets/cards can be replaced by coming to the Rogers Centre Gate 9 Box Office or contacting the Blue Jays ticket office at 416-341-1234. Tickets/cards can only be reprinted with authorization from the ticket purchaser officially listed on the account. For stolen tickets/cards, it is the responsibility of the guest to report it to their nearest police station -- obtain an occurrence number, badge number of the officer who received the report, telephone number of the police station and division number. This information must be provided to the ticket office. Once a ticket/card has been reissued, the original ticket/card becomes null and void. A service charge of $10.00 will apply on all reprinted tickets/cards. All reprinted tickets/cards will be available on the day of the game only and must be picked up in person at the Rogers Centre Gate 9 Box Office "Will Call" window.
Meeting Space at Rogers Centre
Host your business meeting on one of our Executive Meeting Spaces before enjoying a Toronto Blue Jays game in the comfort of your very own Luxury Suite. With cutting-edge technology and dymanic, versatile spaces, our meeting spaces are fully equipped for holding both small meetings and large-scale meetings.
Mobile Ticket Entry
Mobile tickets that can be scanned at the gate must be purchased directly from Ticketmaster or through MyBlueJays program. At the time of purchase you are able to select mobile ticket delivery to your phone as an option that provides you with a QR Code that is scanned at the gate for entry into the stadium. PDF file on a mobile device cannot be scanned and must printed for entry into the stadium.
Musical instruments and any type of noise-making devices are prohibited inside Rogers Centre. Any exceptions will be at the discretion of Rogers Centre and the Toronto Blue Jays.
Non Alcohol/Family Seating Sections
For the benefit of guests wishing to enjoy a Blue Jays game free from alcohol in their section, the club has designated parts of Sections 237L/238R and 517R/516L as non-alcoholic. Non-Alcohol/Family Seating can be purchased in person at the Rogers Centre Gate 9 Box Office.
Nursing Rooms/Universal Washrooms
Universal washrooms are available for all guests requiring a little extra room or privacy. These washrooms are located near Sections 134, 238 and 539. Designated Nursing Rooms can also be found at these locations.
Nut Allergies/Nut Reduced Zone Games
The Toronto Blue Jays are pleased to offer a peanut/nut reduced seating area at certain games throughout the season. During these games we be offering a limited number of seats is a designated peanut/nut reduced seating area at Rogers Centre (the "Peanut/Nut Reduced Zone")
Peanuts and other nuts will not be allowed in a reserved area for these games. Tickets for seating in a Peanut/Nut Reduced Zone are reserved for individuals with peanut and nut allergies and their families only. The Toronto Blue Jays reserve the right to request a doctor's note.
All persons who will be seated in the Peanut/Nut Reduced Zone will be required to sign a waiver before entering Rogers Centre (persons under the age eighteen must have a waiver signed by their parent or legal guardian).
PLEASE NOTE: FANS SHOULD BE AWARE THAT A PEANUT/NUT REDUCED ZONE DOES NOT MEAN PEANUT OR NUT-FREE. THE TORONTO BLUE JAYS PLAY IN A STADIUM WHERE WIND AND OTHER CONDITIONS OUTSIDE OF THEIR CONTROL MAY IMPACT THE PEANUT/NUT REDUCED ZONE WHILE REASONABLE EFFORTS HAVE BEEN MADE TO MAKE IT PEANUT-AND-NUT REDUCED WE CANNOT GUARANTEE THE ABSENCE OF PEANUTS, NUTS OR PARTICLES AND RESIDUE FROM EITHER. ALL FANS WITH PEANUT AND NUT ALLERGIES SHOULD TAKE ALL PRECAUTIONS THAT THEY CUSTOMARILY TAKE IN PUBLIC PLACES WITH POTENTIAL EXPOSURE.
Objects Thrown in Seating Area
For obvious safety concerns, guests are not permitted to throw any objects around or within the Rogers Centre seating areas (e.g., baseballs, beach balls, shoes, seat cushions, hats, food, drinks, ice, coins, etc). Failure to adhere to this policy may result in ejection from the stadium.
There is underground parking available at Rogers Centre with elevator access to the building. Rates vary depending on the event. The lot is divided into four zones:
- Star Zone (Green) - Northeast section of the building/closest elevator is at Gate 3.
- Cloud Zone (Blue) - Southeast/Gate 7
- Sun Zone (Red) - Southwest/Gate 9
- Moon Zone (Yellow) - Northwest/Gate 13
- Hotel Zone (Purple) - North
Bus parking is available in the lot directly across the street from Gate 8 of Rogers Centre. The bus parking lot is patrolled regularly and vehicles will be tagged if their parking ticket has expired or one has not been purchased. If tagged, payment can be made to the address on the back of the invoice/ tag. Please call our Parking Department at 416-341-3057 to make a reservation.
A number of limited parking spaces for guests with mobility issues are available by reservation only. For more information and to make reservations, contact Rogers Centre Accessible Parking at 416-341-3004. Please have your disability permit number handy for bookings. Bookings begin 3 weeks prior to the event day.
There are a number of parking lots within walking distance of Rogers Centre, but the stadium has no formal affiliation with any of those lots. The Toronto Parking Authority exists to provide safe, attractive, self-sustaining, conveniently located and competitively priced off-street and on-street public parking as an integral component of Toronto's transportation system.
Fans looking to track the Blue Jays throughout the season can obtain pocket schedules from the Box Office and all of our Guest Services locations. Schedules can also be obtained by sending a SelfAddressed Stamped Envelope to:
Toronto Blue Jays Baseball Club
Attn: FAN SERVICES Team
One Blue Jays Way, Suite 3200
Toronto, ON M5V 1J1
During every Blue Jays home game and most Rogers Centre events, the building employs a number of police officers to patrol Rogers Centre and assist our staff. If you have an emergency, please notify the nearest Rogers Centre employee immediately.
In the event that a Blue Jays home game is postponed, tickets will be honoured for the rescheduled date. Exact stipulations may vary and will be communicated to applicable ticketholders.
The Toronto Blue Jays Official Game Program, PLAYBALL, can be purchased at Rogers Centre for $5.00. Both a scorecard and a pencil are included in each copy of our program.
The Toronto Blue Jays and Rogers Centre make every effort to accommodate fans and guests as much as possible when it comes to allowing items that will enhance their experience while inside the stadium. However, the following items are prohibited at Rogers Centre:
- Large handbags, knapsacks etc. exceeding 16" x 16" x 8"
- Hard-sided coolers
- Alcohol beverages and/or illegal drugs
- Sticks (including signs attached to a stick), golf ball retrievers
- Selfie-sticks and/or retractable poles or devices
- Laser pens
- Pressurized air horns
- Glass bottles
- Plastic bottles or cans larger than 600ml
- Projectiles that can cause injury or disruption during a game or event
- Frisbees, beach balls or other inflatable objects
- Weapons and/or knives (including pocket knives)
- Fireworks and any other illegal substances
- Squirt guns
- Stools or folding/collapsible chairs
- Full face masks that conceal a guest's face
- Gang colours/clothing
- Clothing with offensive and/or inappropriate language or statements
A Kirpan in the possession of a baptized Khalsa Sikh who seeks admission to a Toronto Blue Jays home game played at Rogers Centre is considered a religious symbol and its possession will be permitted within Rogers Centre if the holder is wearing all of the five (5) articles of faith. The Individual will be directed to Gate 7 our Special Assistance entrance. A select group of staff have been trained on handling these situations and recognizing the five (5) articles of faith.
All alcohol, illegal drugs and prescription drugs not accompanied by a valid prescription, and weapons will be seized.
Please note: For the safety and comfort of all fans, Rogers Centre has the authority to prohibit any other item/s deemed to be a security risk.
For the safety of everyone at the ballpark, guests are asked to refrain from sitting, standing or leaning on stadium railings.
There are eight ramps located throughout Rogers Centre that allow for access to and from entrance and exit ways, and the 100, 200 and 500-Levels. Access to different levels can be limited based on seat location as printed on guests' tickets.
The Toronto Blue Jays and Rogers Centre are committed to proactive environmental practices that benefit the venue, our guests and the community at large. Investing capital resources in constructive strategies, Rogers Centre leads by example within the sports and entertainment venue industry. Our management team continually monitors and evaluates the venues practices, ensuring that every opportunity to be environmentally conscious is investigated and implemented whenever possible. From our energy conservation program to our multi-layered recycling efforts and the in-stadium call to action for guests, Rogers Centre is working with all partners to lead the way in positive environmental practices.
We provide our guest with a "Crack & Go" beer can service. Throughout the 100, 200 and 500-Level concourses guests are encouraged to use the beer can recycling units to deposit their empty beer cans. Recycling beer cans in these units means that they do not end up in a landfill.
Rogers Centre also provides large, black plastic recycling containers in the shape of a plastic pop/soda bottle. These are also located throughout the 100, 200 and 500-Level concourses.
The decision for the roof to be opened or closed during Blue Jays games is dependent upon information obtained from several weather service sources. If the game begins with the roof open, the roof can be closed at any time if climatic conditions warrant. If the game begins with the roof closed, it may still be opened before the end of the sixth inning if the Umpire Crew Chief and Blue Jays officials agree the weather has turned in a way that will ensure fan comfort and enjoyment. The Blue Jays strive to make Rogers Centre an "outdoor" facility by having the roof open as often as possible. However, the comfort of our guests is a high priority and is always taken into consideration.
Run the Bases
On Jr. Jays Sundays and specially designated weekends presented by Boston Pizza and after other select games, kids 14 and under can come down to the field postgame and run the bases like the pros! Kids are invited to line up following the game at Sections 108, 208 and 508. Each child must be accompanied by an adult and will be able to run the bases once. Adults must accompany their children, but may not run the bases themselves.
Please Note: Kids who are Jr. Jays Club Members receive Front of the Line access for Run the Bases.
In order to provide our guests with a safe environment, the following security measures may be in effect:
- Searches at all entry gates will include the inspection of all items that are carried into the stadium. Everyone entering will be subject to full searches of their person, with the use of walk through metal detectors (WTMD); other methods include hand-held metal detectors or pat downs.
- Searches may cause delays in entering the stadium and we encourage everyone to arrive early. Those patrons who do not carry any items into the stadium will enter more rapidly than those who bring items in with them. Guests are encouraged to leave belongings in their vehicles or at home whenever possible.
- Law enforcement personnel will be present at all entrances throughout the facility along with our staff to ensure guest safety. We thank our guests for their patience and cooperation in making your experience at Rogers Centre safe and enjoyable.
- Please report any suspicious activity in or around Rogers Centre
- Safety is everyone's responsibility - if you see suspicious activity please report it to any member of our Event staff or uniformed Police personnel
Since January 2006, Rogers Centre has been a smoke-free environment, in compliance with the Province of Ontario's Smoke-Free Ontario Act. Smoking is not permitted at any level in the building. This includes the use of any vapour or electronic cigarettes. Security issues preclude us from allowing guests back into the building if they choose to exit. Those leaving the facility to smoke will not be permitted re-entry to the stadium.
Social Media Clubhouse
Fans can connect with the Blue Jays and their favourite player(s) through our Social Media Clubhouse
Solicitation and Distribution of Literature
Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handballs, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials, without advance written permission from Rogers Centre and the Toronto Blue Jays Baseball Club.
Stadium Rules/Standard of Conduct
Copies of the Stadium Rules and Standards of Conduct are posted in a variety of locations throughout Rogers Centre (including in proximity to building entrances). The text of the current policy (in place since 2008) is as follows:
A valid ticket must be produced upon entry to the stadium and at any time thereafter upon request.
Rogers Blue Jays Baseball Partnership ("Blue Jays") and/or Rogers Stadium Limited Partnership (collectively, the "Management") reserves the right, without compensation or refund of admission price to refuse any person admission to the stadium, or to remove such person from the stadium, (i) if the person uses language or exhibits conduct which, in the opinion of Management, is abusive, illegal or objectionable or might otherwise interfere with the reasonable enjoyment of others, (ii) if, in the opinion of the Management, the person's ticket is not valid, or (iii) if the person brings into the stadium any restricted items, including, without limitation, alcohol, illegal drugs, chemicals, bottles, cans, weapons of any kind, large bags, knapsacks or hard-sided coolers or briefcases (list of restricted items subject to change at any time in the discretion of the Management). Each person wishing to enter the stadium consents to Management's reasonable examination of his or her person and/or belongings to ensure compliance with the foregoing.
Each person entering the stadium grants to the Management, their corporate affiliates, agents, broadcasters, business associates and/or sponsors (collectively, the "Authorized Parties") the absolute and irrevocable right to utilize that person's voice, image and/or likeness in connection with any transmission, retransmission or reproduction in whole or in part of the game to which such person is admitted. Each person entering the stadium further grants to the Authorized Parties the absolute and irrevocable right to use that persons voice, image and/or likeness for any purpose whatever, including on merchandise and in Blue Jays advertising, without restriction, and regardless of medium. Each person entering the stadium thereby waives all rights of inspection or approval regarding any use of his/her voice, image or likeness and any right to remuneration therefore, and releases and discharges the Authorized Parties from any and all claims and demands arising out of or in connection with the use of his/her voice, image or likeness, including, without limitation, any and all claims for invasion of privacy, right of publicity or defamation.
Each person entering the Stadium agrees that: (A) he/she shall not transmit or aid in transmitting any information about the game or event that he/she is attending, including, but not limited to, any account, description, picture, video, audio, reproduction or other information concerning the game or event (collectively "Event Information"), (B) Blue Jays is the exclusive owner of all copyrights and other proprietary rights in all baseball games and event information in respect of such baseball games, and (C) all photographs and recordings created by him/her are for personal use only.
WARNING: Each person entering this stadium voluntarily assumes all risks of any injury or other loss to person and property occurring during his/her presence at the stadium and/or incidental or related to the event being held or game being played at the stadium, as applicable, at or about such time (including, without limitation, injury suffered from balls, bats or other objects projected into or within the stands), and releases the Management, Major League Baseball, the Commissioner, the participating teams, the performing acts and their respective agents, corporate affiliates and employees from and all liability therefore, regardless of whether such injury or loss occurs before, during or after the actual performance of the event or playing of the game, as applicable, and whether such injury or loss is caused by any person's negligence or otherwise. PRIOR TO, DURING AND FOLLOWING BASEBALL GAMES, INCLUDING DURING ALL BATTING PRACTICES, FIELDING PRACTICES AND WARM-UPS, ITEMS SUCH AS BASEBALLS, BATS AND FRAGMENTS THEREOF MAY BE THROWN OR HIT INTO THE STANDS AND CAUSE SERIOUS INJURY. FOR EVERYONE'S SAFETY, PLEASE STAY ALERT AND BE AWARE OF YOUR SURROUNDINGS.
Copies of the most current Stadium Rules and Standards of Conduct are available at Gate 9 or by calling 416-341-1000.
Strollers/Jr. Jays Valet
The Toronto Blue Jays and Rogers Centre welcome guests with baby strollers, but kindly ask that all strollers be checked at a Guest Service locations and not stored at the guest's seat or at the top of the aisle. Both our 200 and 500-Level guests who visit the ballpark on the weekend are welcome to stop by our Jr. Jays Stroller Valets at Sections 205 & 530, where a staff member will gladly check in your stroller and provide you with a claim ticket to exchange once you and your family are ready to leave.
Since 2012, the Blue Jays have included Sunday Salute in their portfolio of community programming, to pay tribute to men and women of our Canadian Armed Forces (CAF). Through this program, the Blue Jays are committed to commemorating the strength and sacrifices made by members of the Canadian Armed Forces and their families. On each Sunday home game, the Blue Jays host a CAF member and their family at the ballpark. During the third inning, the team honours this individual on-field through a video board tribute and presents him/her with a personalized Blue Jays jersey. The ceremony gives fans the opportunity to join the team in recognizing the hard work and sacrifices made by those who serve our country.
TD Comfort Zone
The TD Comfort Zone has moved from the first base line to the TD Comfort Clubhouse, located behind home plate on the 200-Level. The TD Comfort Zone will present community partners and fans with the opportunity to sit in the iconic TD Comfort Seats and enjoy a premium viewing experience.
Payphones are located at these convenient locations around Rogers Centre:
- 100-Level: near Sections 107, 114, 117, 123, 126, 129, 135, 136
- 200-Level: near Sections 208, 210, 217, 221, 227, 231, 239
- 500-Level: near Sections 508, 517, 522, 531, 539
Ticket Resellers/Third Party
To ensure the admittance of all guests and the legitimacy of their tickets, the Toronto Blue Jays encourage everyone to purchase tickets directly from the Toronto Blue Jays and or Ticketmaster and not to patronize ticket re-sellers. Ticketmaster is the only authorized ticketing agent Rogers Centre and the Toronto Blue Jays recognizes. Any ticket purchased via a third party ticket distributor cannot be confirmed as being valid by Rogers Centre.
StubHub is the official Fan to Fan ticket marketplace of the Toronto Blue Jays.
For each home game, the Toronto Blue Jays use a bar-code scanning system for tickets of guests entering Rogers Centre. Scanning of valid Ticket(s) and MyBlueJays Membership Card(s) provides the Toronto Blue Jays quick and accurate attendance figures, helps us to track giveaway quantities at the gates and controls fraudulent, duplicate, or invalid barcode(s) from entering Rogers Centre.
Toronto Blue Jays Official Media Guide
Issued to media members and broadcasters -- also made available to fans at Jays Shop and bookstores. The Official Guide offers career records, biographical notes and season-by-season records. For fans interested in the history of the organization, it also includes a complete listing of all-time Blue Jays statistics and records through the previous season, as well as minor league stats for all Blue Jays prospects.
Tours of Rogers Centre
Guests can take a behind-the-scenes ballpark tour of Rogers Centre, one of Toronto's most popular tourist attractions. Tours operate daily (stadium schedule permitting).
Any fan venturing onto the playing field before, during or after a game or event will be subject to criminal prosecution under the criminal code.
U.S. currency is accepted at the Jays Shop Stadium Edition and all official merchandise locations. All concession stands accept U.S. currency. Currency conversion will only be from a result of a sales transaction.
Universal Washroom/Nursing Room
Universal washrooms are available for all guests requiring a little extra room or privacy. These washrooms are located near Sections 134, 238 and 539. Designated Nursing Rooms can also be found at these locations.
If you have any issues gaining access to either of these areas, please ask a staff member for assistance or visit one of our Guest Services locations to report the inconvenience.
Video Display Board
In 2005, the Toronto Blue Jays installed state of the art LED video display boards by Daktronics. The main screen in centre field measures 110 feet across and 33 feet high. Two large screens, used largely for out-of-town scores, have been built into the outfield wall, each measuring 65 feet across and 10 feet high. Two more video screens stretch outwards on the concrete facing the 300-Level, reaching from the main screen in centre field down the first and third base lines. The screens can carry fully integrated video or messages, or work independently.
Video Display Board Messages
Celebrate your special occasion and support Jays Care Foundation! Fans can reserve a Birthday, Anniversary or Special Welcome greeting to be displayed on the Video Board during their selected Blue Jays home game by making a $100 donation to Jays Care.
In order to operate a secure and responsible facility, CCTV surveillance cameras are in use throughout Rogers Centre.
Washrooms are located in convenient locations on the concourses of each seating level. There are 73 washrooms available on the five levels of Rogers Centre - 30 for men, 34 for women and 6 Universal/Nursing Room washrooms.
Several drinking fountains are located on each level within the stadium:
- 100-Level: nears Sections 107, 115, 125, 137
- 200-Level: near Sections 207, 219, 229, 241
- 500-Level: near Sections 507, 517, 529, 541