Rogers Centre™ and the Toronto Blue Jays™ are committed to identifying, removing and preventing barriers to accessibility and inclusion.
This Accessibility Guide provides information about our accessible goods, services and facilities.
For general information about Rogers Centre and the Toronto Blue Jays, take a look at our Guest Experience Guide.
To request information in an alternate format, contact our Fan Services Team at 416-341-1000 or email@example.com.
Accessibility for Ontarians with Disabilities Act (AODA)
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was enacted to develop, implement, and enforce standards for accessibility with respect to goods, services, accommodation, employment, facilities and premises throughout Ontario.
For information on our strategy to identify, prevent, and remove accessibility barriers, take a look at the Rogers Centre and Toronto Blue Jays Multi-Year Accessibility Plan.
Information on our accessibility policies and procedures including those related to service animals, support persons and training can be obtained by contacting Fan Services team by phone at 416-341-1000 or by email at firstname.lastname@example.org.
Accessible Seating - Locations
Rogers Centre accessible seating areas are located at the top of standard seating sections. Chairs are provided for companions who do not require a wheelchair spot. The following are the accessible seating sections at Rogers Centre (subject to event-related sightline restrictions and any ticket availability):
Additional accessible seating areas may be in use for specific events, as determined on an event-by-event basis.
Accessible Seating - Ticket Information
Rogers Centre accessible seating is reserved exclusively for guests with accessible needs and their companions. All persons attending baseball games and other events at the stadium require an admission ticket, including those accompanying guests with accessible needs.
Accessible seats for Toronto Blue Jays games and Rogers Centre events are available for purchase by phone and on-line through Ticketmaster, or in person at the Rogers Centre Gate 9 Box Office:
On-site: Gate 9 Box Office, Rogers Centre
Accessible seats are subject to the same on-sale schedules and ticket availability as standard seating and are sold on a first-come, first-served basis.
Guests requiring an accessible seat may also purchase up to three additional seats for their companions (subject to availability) unless otherwise restricted by event-level ticket limits. Due to limited inventory, seating for larger groups must be purchased in standard seating sections nearby.
Accessible Seating - Ticket Exchanges
Guests who have purchased standard tickets but require accessible seating will need to exchange their tickets prior to arriving at the stadium. Please note that accessible seating is subject at all times to availability and therefore exchange options may not be available in all price levels. Further, accessible seating tickets are subject to the same dynamic pricing changes as regular stadium seating.
Toronto Blue Jays Subscribers - Toronto Blue Jays Season Ticket Members and Game Pack Holders wishing to exchange a ticket for a regular seat to a ticket for an accessible seat should contact their Ticket Sales Representative. Exchanges will be accommodated subject to ticket availability and upgraded price level charges may apply.
Ticket Partners or guests with tickets transferred by a Toronto Blue Jays Subscriber - Guests who were transferred tickets by a Toronto Blue Jays Subscriber should contact 416-341-1540 to inquire about accessible seating availability. Exchanges will be accommodated subject to ticket availability and upgraded price level charges may apply.
Ticketmaster Purchasers - Guests who purchased tickets for regular seating through Ticketmaster (by phone or online) and who wish to exchange for tickets for accessible seating should contact Ticketmaster's Fan Support Line at 1-855-985-4357. Exchanges will be accommodated subject to ticket availability and upgraded price level charges may apply.
Third Party Purchases - Ticket exchanges will not be accommodated for guests with Toronto Blue Jays tickets that were not originally purchased directly from the Toronto Blue Jays or Ticketmaster or from the Rogers Centre box office.
Please note that Rogers Centre and the Toronto Blue Jays staff reserve the right to take appropriate action against individuals who fraudulently obtain accessible and companion seating.
Automated Teller Machines (ATMs)
Toronto-Dominion (TD) Bank ATMs are available throughout Rogers Centre and are equipped with Audio Guidance that provides instructions on how to use the machines. A headphone jack is required to use the ATM Audio Guidance feature.
Closed captioning of in game announcements is available at Rogers Centre.
Food and beverage attendants provide in-seat sales and service of a selection of drinks and snacks.
While guest assistance is available at any concession locations upon request, dedicated accessible service lines are also available at our Big League Classics concession stands, located at Sections 120 and 128.
Rogers Centre and Toronto Blue Jays security and event staff have been trained and instructed to assist guests in evacuating the stadium in the event of an emergency. In such an event, guests are asked to remain calm and follow instructions given via the public address system, uniformed event staff, security, police and medical personnel.
During emergencies, guests should not use elevators. Instead, guests will be directed to exit Rogers Centre using the stairs or ramps. Staff are available to assist those requiring support. Guests are also encouraged to take the following steps in the event of an emergency:
Be aware of your location inside Rogers Centre at all times. Identify the two exits located nearest to your seats.
Toronto Blue Jays game and promotion schedules are currently available for download here in HTML format and as a CSV file, as well as calendar formats for Outlook, iCal, Google, and a beta format for Yahoo Calendars.
Guests are invited to make use of the FAN ASSIST program if they have an issue in their seating section or a question related to their experience. The program enables guests to report issues or concerns, ask for information or call for assistance in a discreet and convenient manner.
In order to receive assistance, send a text message to 647-503-4131 using your mobile phone and include a description of your issue or question along with your seating section, row and seat. Participation in this service is free of charge; however, standard carrier text messaging and data charges may apply.
Please note cell phone numbers that repeatedly send messages which are deemed fraudulent or irrelevant may be prevented from communicating in the future.
Gates / Entrance Points
Although guests with accessible needs may enter Rogers Centre through any open gate, our designated accessible entrance is Gate 7, located on the south side of the building, close to Bremner Boulevard. Guests requiring accessible support are encouraged to enter through Gate 7. Elevators are also available at Rogers Centre Gates 3, 9 and 13.
*Entry into the stadium from parking level via the Cloud / Blue Zone elevators is fully accessible only through the Loading Dock area. Accessible parking in the Loading Dock area may be reserved in advance by calling 416-341-1540.
Entrance points in use vary from event to event. Guests requiring assistance or information regarding accessibility should contact our Fan Services Team by phone at 416 341 1000 or by email at email@example.com at least one business day prior to their planned visit.
Fan Services Locations
Fan Services booths are located on the 100 Level of Rogers Centre, near Sections 120 and 135, on the 200 Level, near Sections 212 and 236, and on the 500 Level near Sections 508 and 532. Alternate locations may be open depending on event needs.
Guests are encouraged to visit any open Fan Services location in order to check any strollers or larger items, receive assistance related to lost persons or items and make other general inquiries.
All Jays Shop™ locations at Rogers Centre are wheelchair accessible. Jays Shop staff are always available and ready to assist guests at any time.
Accessible entrances are available for all outdoor events such as Jr. Jays™ Sundays and Friday Fan Festivals. Please approach any event staff member for directions or assistance.
Guests requiring the use of an oxygen tank may bring it with them to Rogers Centre. Guest assistance is available at the Rogers Centre Gate 7 accessible entrance as required.
All workers and guests are subject to a security inspection upon entry at all gates. Guests with accessible needs or conditions that may require a variation in the standard inspection process are encouraged to enter Rogers Centre through our accessible support entrance at Gate 7, or, alternatively, Gates 3, 9 or 13.
Entrance points in use vary from event to event. Guests with questions regarding entrance procedures should contact our Fan Services Team by phone at 416-341-1000 or by email at firstname.lastname@example.org at least one business day prior to their planned visit.
The Toronto Blue Jays are partnered with KultureCity, a leading non-profit organization, in an effort to make Rogers Centre sensory inclusive.
Sensory bags, equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads will be available to all guests who may feel overwhelmed by the environment. Sensory Bags are available at any Fan Services booth
- 100 Level at Sections 120 and 135
- 200 Level at Sections 212 and 236
- 500 Level at Sections 508 and 532
Quiet Areas are located at 100 and 200 Level; Gate 3 elevator lobby and 500 Level Gate 13 elevator lobby.
For assistance during the game please approach any staff member or text # 647-503-4131 for support.
A social story can be found here to help plan your visit to Rogers Centre. This can also be found for download on the KultureCity app for iPhone or Android.
Telecommunication Devices for the Deaf (TTY)
Telecommunications Devices for the Deaf (TDD), such as teletypewriter (TTY) telephones, allow persons with hearing impairments to communicate by typing messages.
TTY telephones are available at Rogers Centre locations at Section 227 and Section 522.
Stadium tours are wheelchair accessible. For more information, call 416 341 2771 or visit Rogers Centre Tours.
Rogers Centre and Toronto Blue Jays event staff are happy to meet guests at the Rogers Centre accessible support entrance at Gate 7 to provide assistance.
Guests that may require assistance traveling to or from their seats are encouraged to contact our Fan Services Team by phone at 416-341-1000 or email at email@example.com to arrange for a wheelchair escort at least one business day prior to the event.