Gift Cards | FAQ

Q: What is a Toronto Blue Jays Gift Card and what purchases can I make with it?
A: The Toronto Blue Jays Gift Card is a pre-paid debit card that is loaded with a specific value of stored money. Gift Cards can be used to purchase merchandise at all Jays Shops locations at Rogers Centre and for food and beverage purchases at select fixed food and beverage concession stands in the public concourses of Rogers Centre during Toronto Blue Jays baseball games and select Rogers Centre events. For further clarity, Gift Cards are not accepted at mobile food and beverage vendors (carts and hawkers) or in Rogers Centre TD Executive Suites.

Q: Can I use my Toronto Blue Jays Gift Card to purchase Toronto Blue Jays baseball or Rogers Centre event tickets?
A: No, Toronto Blue Jays Gift Cards are not redeemable for Toronto Blue Jays baseball tickets or Rogers Centre event tickets.

Q: Can anyone use my Toronto Blue Jays Gift Card?
A: Yes. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose.

Q: What happens if I lose my Toronto Blue Jays Gift Card?
A: Please protect your Gift Card as if it were cash. Refunds are not provided to customers who lose their Gift Cards. We recommend that Gift Card holders register their Gift Card online at bluejays.com/giftcard in order to protect value on their Gift Card. If your Gift Card is registered and we are notified of a lost or stolen Gift Card, we can provide you with a new Gift Card to give you access to any balance remaining on the registered Gift Card at the time of notification.

Q: Can I reload my Toronto Blue Jays Gift Card?
A: No, Toronto Blue Jays Gift Cards may not be reloaded.

Q: Are Toronto Blue Jays Gift Cards sold in specific denominations?
A: Toronto Blue Jays Gift Cards are available in denominations ranging from $5 - $500. From time to time, promotional cards may be issued in different denominations.

Q: What is my Toronto Blue Jays Gift Card number? How do I find it?
A: Your 21 digit Toronto Blue Jays Gift Card number is printed on the back of your Gift Card. Your Gift Card may also contain a PIN number. On applicable Gift Cards, simply scratch off the silver area to the right of the Gift Card to reveal the four digit PIN.

Q: What is a PIN? Why do I need it?
A: The PIN is a random 4-digit number that is under a silver scratch-off on the back of your Toronto Blue Jays Gift Card.

Q: How may I check the balance on my Toronto Blue Jays gift card?
A: Visit bluejays.com/giftcard and click on the balance inquiry link. You may also have your balance checked by visiting a Jays Shop location at Rogers Centre.

Q: Will I be charged any Service or Dormancy Fees on my Toronto Blue Jays Gift Card?
A: No service or dormancy fees are charged on Toronto Blue Jays gift cards.

Q: Can I receive cash back on funds I have placed in my Toronto Blue Jays Gift Card?
A: No. Your Toronto Blue Jays Gift Card is not redeemable or refundable for cash and must be redeemed for the products mentioned above.

Q: Can I return game tickets purchased using a Toronto Blue Jays Gift Card?
A: No. All ticket sales are final - no refunds or exchanges.

Q: Can I return merchandise purchased using a Toronto Blue Jays Gift Card?
A: Yes. Return the merchandise along with the receipt and your gift card to place of purchase within thirty (30) days. Your purchase will be credited to your Toronto Blue Jays Gift Card or a new gift card will be issued.

To request this information in an alternate format or for accessibility related inquiries, please contact our Fan Services Team at 416-341-1000.