GENERAL PRODUCT QUESTIONS
Q: What is the Toronto Blue Jays Gift Card and what Toronto Blue Jays purchases can I make with it?
A: The Toronto Blue Jays Gift Card is a pre-paid debit card that works like a gift certificate and can be used to purchase Toronto Blue Jays regular season home game tickets at the Rogers Centre Gate 9 Box Office, online at bluejays.com and by calling 416-341-1234. The Toronto Blue Jays Gift Card may also be used to purchase Toronto Blue Jays and other merchandise at the Jays Shop at Gate 5 of Rogers Centre. Any Toronto Blue Jays or Rogers gift card can be used for food and beverage purchases at select fixed food and beverage concession stands in the public concourses of Rogers Centre. For further clarity, gift cards are not accepted at any Rogers Centre restaurant (e.g. Arriba, Sightlines, TD Comfort Clubhouse), in-seat service (e.g. TD Comfort Clubhouse, In The Action), the Olde Spadina or Tim Hortons concession locations, mobile food and beverage vendors (carts and hawkers) or in Rogers Centre luxury suites.
Q: Can anyone use my Toronto Blue Jays Gift Card?
A: Yes. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose.
Q: What happens if I lose my Card?
A: Since the Toronto Blue Jays Gift Card is just like cash, you should protect it as if it was cash. Refunds are not provided to customers who lose their cards. We recommend that gift card holders register their gift card online at bluejays.com/giftcard in order to protect value on the card. If your card is registered and you we are notified of a lost or stolen card, we can provide you with a new gift card to give you access to any balance remaining on the registered card at the time of notification. Registering your card may make you eligible to receive a gift, subject to some restrictions.
Q: Can I reload my Toronto Blue Jays Gift Card?
A: Standard purchased Toronto Blue Jays Gift Cards may not be reloaded at this time. Season ticket holders will be issued a card that will permit limited reloading from an online portal, by phone at 416-341-1280 or during the two (2) hour period prior to each regular season home game at the Rogers Centre Gate 9 box office.
Q: Are Toronto Blue Jays Gift Cards sold in specific denominations?
A: Toronto Blue Jays Gift Cards are available for sale in $25 and $50 denominations. From time to time, promotional cards may be issued in different denominations.
Q: What is my Toronto Blue Jays Gift Card number? How do I find it?
A: Your 19 digit Toronto Blue Jays Gift Card number is printed on the back of your card. Your card may also contain a PIN number. On applicable cards, simply scratch off silver area to the right of the card to reveal the four digit PIN.
Q: What is a PIN? Why do I need it?
A: The PIN is a random 4-digit number that is under a silver scratch-off on the back of your Toronto Blue Jays Gift Card. It is necessary for online and phone redemptions.
Q: How may I check the balance on my Toronto Blue Jays gift card?
A: Visit bluejays.com/giftcard and click on the balance inquiry link. You may also have your balance checked by visiting the Rogers Centre Gate 9 box office during regular operating hours, visiting any Rogers store or calling 416-341-1234.
Q: How do I use the Toronto Blue Jays Gift Card for Rogers and The Shopping Channel purchases?
A: The Shopping Channel: Use it to shop for over 10,000 items by phone (1-888-2020-888) and online (theshoppingchannel.com) 24 hours a day, 7 days a week. *
Rogers stores: Use it at select Rogers stores on anything in the store with the exception of (a) other gift cards and (b) cable or wireless bill payments.
Q: Where can I buy The Shopping Channel Gift Card?
A: You can purchase a The Shopping Channel Gift Card at http://theshoppingchannel.com or over the phone at 1-888-2020-888.
EXPIRATION AND DORMANCY QUESTIONS
Q: Will I be charged any Service or Dormancy Fees on my Toronto Blue Jays Gift Card?
A: No service or dormancy fees are charged on Toronto Blue Jays gift cards.
RETURN AND REFUND QUESTIONS
Q: Can I receive cash back on funds I have placed in my Toronto Blue Jays Gift Card?
A: No. Your Toronto Blue Jays Gift Card is not redeemable or refundable for cash and must be redeemed for the products mentioned above.
Q: Can I return game tickets purchased using a Toronto Blue Jays Gift Card?
A: No. All ticket sales are final - no refunds or exchanges.
Q: Can I return merchandise purchased using a Toronto Blue Jays Gift Card?
A: Yes. Return the merchandise along with the receipt and your gift card to place of purchase within thirty (30) days. Your purchase will be credited to your Toronto Blue Jays Gift Card or a new gift card will be issued.