Please know we remain committed to providing a safe, clean and friendly environment for you to enjoy Cubs baseball.

The following information is provided for convenience and ease of use. It is not intended to be a complete statement of the rules and regulations of Sloan Park. The Chicago Cubs reserve the right to change or modify these rules at our discretion. Nothing in this document should be construed as a contract between the Chicago Cubs and any other party.

What is the MLB Ballpark app?

Ballpark is MLB's free, official app for mobile ticketing, and your secure and convenient way to instantly access Cubs tickets at Sloan Park via your mobile device.

What are the benefits of using the Ballpark app?

The MLB Ballpark app provides a convenient, secure way for fans to use and share Cubs tickets, allowing easy ticket management and entry into games at Sloan Park using a mobile device. It helps prevent lost or stolen tickets and provides up-to-date game time information.

If I purchase tickets to a Cubs Spring Training home game in 2020, will I still have the option to receive a physical ticket?

For online purchasers, the only instant delivery option will be through the MLB Ballpark app. The "print-at-home" delivery option is no longer available. Fans who purchase tickets from the Sloan Park Ticket Office or by calling Fan Services at 800-THE-CUBS will still have the option to receive printed tickets or have them mailed directly to them.

What are the prohibited items at Sloan Park?

Fans are prohibited from bringing the following items into Sloan Park:

• Aerosol cans (including sunscreen)
• Alcohol
• Animals, except service dogs
• Bags (exceeding 16" x 16" x 8")
• Baseball bats
• Brooms
• Cans and glass containers
• Drones
• Folding chairs (All fans seated on the outfield berm must be seated directly on the grass or blanket. No chairs are allowed.)
• Hard-sided coolers
• Illegal drugs
• Inflatables (such as beach balls)
• Laser pointers
• Nets and poles
• Noise makers
• Non-factory sealed plastic containers
• Selfie sticks
• Soda and other beverages (water in an unopened plastic bottle is permitted)
• Thermoses
• Umbrellas
• Weapons

What seats are in the shade?

For those wanting to sit in the shade, most Infield Reserve seats are shaded throughout the game. As the game progresses, many Infield Box seats become shaded as well as some Outfield Reserve seats. Fans can also find shade on the Budweiser Rooftop.

How do I post a message on the Sloan Park video board?

Create a lasting memory at your next Cubs Spring Training game with a personalized, custom message on the Sloan Park video board. Your custom video board message will be broadcast further than you think as all proceeds from custom messages help fund Cubs Charities programs for at-risk youth.

Purchase a Sloan Park video board message here.

What are the hours for the Sloan Park Ticket Office?

The Sloan Park Ticket Office is open Monday-Friday from 10 a.m. to 5 p.m. MST and Saturday from 10 a.m. to 3 p.m. MST. The Sloan Park Ticket Office will have extended hours on gamedays to accommodate night and Sunday day games.

Fans with questions about tickets should call 800-THE-CUBS.

What time do the gates open, and where are they located?

Sloan Park gates open two hours before the scheduled start time of the game. There are four designated gates at Sloan Park. Their locations are as follows:

• Center Field Gate - North side of the facility
• Right Field Gate - Southeast side of the facility
• First Base Gate - South side of the facility
• Home Plate Gate - Southwest side of the facility

Where are the parking lots located, and how much is parking?

Parking for all games at Sloan Park is available at $10 (reserved) or $5 (general) per vehicle or motorcycle.

Buses or RVs will be charged $14. General lots are located to the east of the ballpark. Spots are available on a first-come basis. Parking lots open four hours prior to game time.

Reserved handicap parking is located in the blue lot. General handicap parking is located in the yellow lot. A handicap shuttle operates from the yellow and orange lots for those needing extra assistance to/from their vehicle.

Due to construction work happening in and around our parking lots, we encourage you to arrive early and plan for additional time needed to park.

Is there a team store, and what are the hours of operation?

The official Cubs Team Store is located near our Right Field Gate. The Team Store will open at 10 a.m. MST Saturday, January 4, 2020.

Team Store hours in January:

• Monday: Closed
• Tuesday: Closed
• Wednesday - Sunday: 10 a.m. to 5 p.m. MST

Please note the Team Store will open at 8 a.m. MST Saturday, January 11.

Team Store hours in February and March:

• Monday - Sunday: 10 a.m. to 5 p.m. MST
• Day
game hours: 9 a.m. to 5 p.m. MST or until the game ends
• Night
game hours: 10 a.m. to approximately 9:30 p.m. MST

Please note the following exceptions:

• Sunday, February 2: The Team Store will open at 10 a.m. MST and close at 3 p.m. MST
• Sunday, March
29: The Team Store will be closed

Team Store hours in April:

• April 1-3: 10 a.m. to 5 p.m. MST

The Team Store will close for the offseason Saturday, April 4.

Does Sloan Park offer tours?

Sloan Park tours are currently unavailable. Please continue to check back for the most up-to-date information.

Are team workouts open to the public?

Yes. Although practice times vary on non-game days, they often begin at 9 a.m. and run until approximately 12:30 p.m.

Fields 3-6 on the far west side of the complex have open access to the public and are a great opportunity to watch batting practice and various other workouts. Parking is available adjacent to these fields. There will not be a charge for parking on days in which there are only workouts.