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A-to-Z Guide

We will provide you with a safe and welcoming environment to enjoy Cubs baseball. Building on the comprehensive plan we successfully implemented at Wrigley Field last season, we’ve continued to work in close coordination with MLB, top health experts and local officials to advance our health and safety guidelines at Sloan Park.

From thorough sanitization procedures to processes and plans that minimize contact and ensure physical distancing, we’re taking extensive precautions to ensure we cover all the bases and adhere to the Centers for Disease Control and Prevention, the State of Arizona and MLB guidelines.

Visit covid-safety.sloanpark.com for more information on what you need to know before you visit Sloan Park in 2021.

ACCESSIBLE SEATING

Accessible seating is located throughout the ballpark near an elevator, lift and/or ramp. Tickets are subject to availability and can be purchased by calling 800-THE-CUBS, emailing [email protected] or by visiting our Ticketing page.

ANIMALS

Animals, except for service animals as defined by federal law, are not permitted at Sloan Park.

AUTOGRAPHS

Autographs are prohibited in and around Sloan Park for the 2021 season.

BABY CHANGING AREAS

Baby changing areas can be found in each restroom, including family restrooms located throughout the ballpark. A baby changing area also can be found at First Aid located directly behind Section 111.

BAGS

Please note bag restrictions will be in place for the 2021 season. Only clutch-style handbags and wallets smaller than 9 x 5 inches will be permitted into Sloan Park as well as medical bags and manufactured diaper bags that accompany guests with young children. Please see the Prohibited Items section below for an updated list of prohibited items.

BANNERS AND SIGNS

Banners and signs are permitted in Sloan Park when the following guidelines are followed to ensure the safety and enjoyment of all fans. The times of display are limited to before the game, between innings and after the game. The Chicago Cubs reserve the right to confiscate banners/signs with an inappropriate message, those that are commercial in nature, those causing a disturbance and/or those obstructing sightlines. Banners/signs may never be mounted on sticks, wooden frames or any similar apparatus and may not be attached to any railings.

BOTTLES AND CANS

Water in an unopened, factory-sealed plastic bottle is allowed in the ballpark. Soda and other beverages are not permitted. No glass bottles, cans, thermoses or alcoholic beverages of any kind are allowed in Sloan Park.

CAMERAS/VIDEO EQUIPMENT

Visitors are welcome to bring video and still cameras into the ballpark; however, tripods are not allowed in the seating areas. Recordings may be used for personal viewing only. Any other use distribution or commercial use is prohibited. Camera bags or other audiovisual bags are prohibited. Fans may not distribute any copyrighted game information without permission of the Chicago Cubs.

CHILDREN'S TICKETS

Fans age 2-and-under are admitted to Sloan Park games without a ticket, provided they are seated on the lap of a parent or guardian.

CASHLESS POLICY

From parking and retail to concessions and 50/50 raffle tickets, all purchases will be cashless and require a credit card at Sloan Park for the 2021 season. Reverse ATMs will be available for fans to convert cash to a credit card that can be used for purchases at Sloan Park and elsewhere.

DIRECTIONS

From the North:
• Take AZ 101 loop South to East AZ 202
• AZ 202 loop East to Exit 10 (Dobson Road)
• Entrance to parking lots is about 0.4 miles on the right-hand side

From the South:
• Take AZ 101 loop North to East AZ 202
• AZ 202 loop East to Exit 10 (Dobson Road)
• Entrance to parking lots is about 0.4 miles on the right-hand side
OR
• Take AZ 101 loop North to exit 52 (Rio Salado Parkway)
• Merge onto N. Price Road
• Make a right (east) off of exit, onto Rio Salado Parkway
• Ballpark is 0.7 miles past exit on the left-hand side

From the East:
• Take AZ 202 loop West to exit 10 (Dobson Road)
• Take exit 10 left as it becomes Dobson Road
• Entrance to parking lots is 0.4 miles on the right-hand side

From the West:
• Take AZ 202 loop East to exit 10 (Dobson Road)
• Entrance to parking lots is 0.4 miles on the right-hand side

For more information, please visit the Transportation page.

DRINKING FOUNTAINS

Drinking fountains will not be available for the 2021 season.

ELEVATORS

Public elevators are located just inside the Home Plate Gate, on the southwest side of the facility, as well as underneath the party deck on the north side of the facility. Both elevators are available for use by the general public; however, disabled individuals have priority status.

To help maintain physical distancing, only four individuals are allowed on an elevator at a time. Visual markers, signage and queue lines will be in place throughout Sloan Park to ensure physical distancing compliance, facilitate traffic flow and prevent congestion in high-traffic areas, including restrooms, concession stands and the Cubs Team Store.

ENTERING THE BALLPARK

For your safety, Sloan Park requires all guests, staff and media to be screened prior to entry. Using our new touchless screening process, guest will not have to remove items such as mobile phones, wallets and keys before passing through the metal detector. Following the screening process, a guest’s mobile ticket, available exclusively via the MLB Ballpark app, will be scanned by Sloan Park staff.

Please note bag restrictions will be in place for the 2021 season. Only clutch-style handbags and wallets smaller than 9 x 5 inches will be permitted into Sloan Park as well as medical bags and manufactured diaper bags that accompany guests with young children. Please see the Prohibited Items section below for an updated list of prohibited items.

FAMILY RESTROOMS

Family restrooms are located all throughout the ballpark. They can be found in the concourse behind sections 112 and 120, in left field, and on all three party decks.

FAN SERVICES KIOSK

Our Fan Services kiosk is located just inside the First Base Gate. Services provided include answers to fan questions, ballpark food locations, directions and more. Fans may also share their feedback here regarding their experience at Sloan Park and obtain pocket schedules.

FIREARMS AND WEAPONS

No firearms or other weapons are allowed on Sloan Park premises.

FIRST AID

The First Aid station is located near the Home Plate Gate, behind section 111. Fans in need of first aid may ask an usher, security guard or Cubs staff member to request first-aid personnel.

FIRST TIMER'S CERTIFICATES

Remember your first trip to Sloan Park with a personalized First Timer's Certificate. First Timer's Certificates are available at the Fan Services kiosk located near the First Base Gate.

FOUL BALLS AND HOME RUN BALLS

Fans are permitted to keep foul balls and home run balls hit into occupied seating areas as souvenirs. However, fans must not enter the playing area to retrieve balls or otherwise interfere with balls still in play. All fans, especially those sitting along the foul lines in the box seats, are cautioned to stay alert for hard-hit foul balls or bats that might leave the field of play. Ticket holders assume all risks and dangers incidental to the game of baseball, whether occurring prior to, during, or subsequent to the actual playing of the game including (but not exclusively) the danger of being injured by or in connection with any thrown or batted ball. The Chicago Cubs are not liable for resulting injuries. The Chicago Cubs cannot be held responsible for the conduct of other guests when attempting to obtain a foul or home run ball.

GATES

There are four gates at Sloan Park:

  • Center Field Gate is located on the north side of the ballpark.
  • Right Field Gate is located on the southeast side of the ballpark.
  • First Base Gate is located on the south side of the ballpark.
  • Home Plate Gate is located on the southwest side of the ballpark.

GATE OPENING TIMES

Sloan Park gates will open 90 minutes before the scheduled start time of the game for the 2021 season.

LOST AND FOUND

Any items found at Sloan Park should be turned in to the Cubs security office located behind Section 111. If the item isn't located during the game, fans may call the next day to check if the item was found. Guests inquiring about lost items may call 480-668-0500. The Chicago Cubs and Sloan Park are not responsible for lost or damaged items.

LOST PARENTS/FOUND CHILDREN

A child who has been separated from his or her parents will be escorted by Sloan Park staff to the Cubs security office located behind Section 111. A parent trying to locate his or her child should notify Sloan Park staff at the Fan Services kiosk.

MASKS

In addition to Sloan Park staff, all guests two years or older will be required to wear a face covering at all times, unless actively eating or drinking while seated. Face coverings should fully cover your mouth and nose and fit snugly against the sides of your face so there are no gaps. Gaiters and masks with exhalation valves are prohibited. Visit covid-safety.sloanpark.com for more information on what you need to know before you visit Sloan Park in 2021.

MERCHANDISE

The Cubs Team Store is located inside the Right Field Gate, on the southwest side of the ballpark. Additional souvenir shops are located behind home plate and center field.

Visual markers, signage and queue lines will be in place throughout Sloan Park to ensure physical distancing compliance, facilitate traffic flow and prevent congestion in high-traffic areas, including restrooms, concession stands and the Cubs Team Store. All purchases will be cashless and require a credit card.**

MLB BALLPARK APP

Cubs tickets are available exclusively as mobile tickets via the MLB Ballpark app. The MLB Ballpark app provides a convenient, secure way for fans to use and share Cubs tickets, allowing for easy ticket management and entry into games at Sloan Park using a mobile device. It helps prevent lost or stolen tickets and provides up-to-date game time information.

Fans also can use the MLB Ballpark app to place a mobile order for food and beverages, providing fans with a convenient and safe way to enjoy ballpark fare at Sloan Park. See the Mobile Ordering section for more information.

MOBILE ORDERING

Fans have a new mobile ordering option at Sloan Park through the MLB Ballpark app or online via a scanned QR code.

To purchase concessions via the MLB Ballpark app

Open the app and click on the “Mobile Ordering” icon. Select your concession stand of choice from the Main Menu and add the food or beverage items you would like to purchase to your Cart. Confirm your order and check out using your preferred form of payment.

Once you complete your order, you’ll be prompted to provide a telephone number and will be sent a link to a QR code via text. With your QR code, proceed to the concession stand through which you placed your order. There, head to the “Mobile Ordering” line and present your QR code to the cashier. For quality control purposes and your convenience, your order will be prepared once your QR code is scanned.

To purchase concessions via a QR code

Scan a QR code at Sloan Park. Once scanned, you will be presented with concession stand options. Select your concession stand of choice from the Main Menu and add the food or beverage items you would like to purchase to your Cart. Confirm your order and check out using your preferred form of payment.

Once you complete your order, you will be prompted to provide a telephone number and will be sent a link to a QR code via text. With your QR code, proceed to the concession stand through which you placed your order. There, head to the “Mobile Ordering” line and present your QR code to the cashier. For quality control purposes and your convenience, your order will be prepared once your QR code is scanned.

MOBILE TICKETING

Cubs tickets are available exclusively as mobile tickets via the free MLB Ballpark app. For additional information on mobile ticketing, including a detailed FAQ section, visit Cubs.com/SloanParkMobileTicketing.

PARKING

Parking may be purchased on gamedays for $10 per vehicle or motorcycle on a first-come, first-served basis. ADA parking will be available for purchase in the Blue Lot. No advance parking purchases will be available for the 2021 season. All purchases will be cashless and require a credit card.

Parking lots open four hours prior to the start of the game.

PROHIBITED

Fans are prohibited from bringing the following items into Sloan Park:

  • Aerosol cans (including sunscreen)
  • Alcohol
  • Animals, except service dogs
  • Bag larger than 9 x 5 inches
  • Baseball bats
  • Brooms
  • Cans and glass containers
  • Drones
  • Folding chairs
  • Hard-sided coolers
  • Illegal drugs
  • Inflatables (including beach balls)
  • Laser pointers
  • Nets and poles
  • Noise makers
  • Non-factory sealed plastic containers
  • Selfie sticks
  • Soda and other beverages (water in an unopened plastic bottle is permitted)
  • Thermoses
  • Umbrellas
  • Weapons

All bags are subject to inspection. To ensure fan safety, the club reserves the right to refuse admittance of any item deemed hazardous or suspicious, including any item capable of being used as a projectile.

RADIOS/TELEVISIONS

Hand-held radios and small televisions are welcomed at Sloan Park as long as they do not interfere with other guests' enjoyment of the game. Please be considerate by using a low volume or headphones. Sloan Park staff reserve the right to ask any questions or discontinue the use of such devices.

RAIN CHECK POLICY

Tickets may not be refunded or exchanged. However, should the ticketed game or other event to which your ticket applies not progress to or beyond a point of play constituting a regulation game, your game ticket will be refunded. Information will be shared directly with the ticket holder via email.

RE-ENTRY

There is no re-entry allowed at Sloan Park.

REMOTE SHUTTLE

Shuttle pick-up and drop-off is located at the First Base Gate. Shuttles run periodically before, during and after games.

RESTROOMS

Women's, men's and family restrooms are located throughout Sloan Park. Restrooms can be found behind sections 103, 112, 119 and 120, behind the left field and right-field seating areas and on all three party decks. All family restrooms are equipped with infant changing tables. Please ask Sloan Park staff for directions to the closest restroom.

Visual markers, signage and queue lines will be in place throughout Sloan Park to ensure physical distancing compliance, facilitate traffic flow and prevent congestion in high-traffic areas, including restrooms, concession stands and the Cubs Team Store.

SMOKING

Smoking is allowed in the designated smoking areas outside of the Center Field and First Base Gates.

SPECTRA

Spectra Food Services proudly manages the food, beverage and merchandise sales at Sloan Park. For guest convenience, there are six concession stands, as well as multiple portable cart outlets located throughout the ballpark.

Spectra is a member of the TEAM Coalition (Techniques for Effective Alcohol Management), which is an alliance organization made up of sports and entertainment facilities, concessionaires, stadium service providers, beer industry, broadcasters, governmental traffic safety experts and others committed to promoting responsible drinking and positive fan behavior at sports and entertainment facilities. All Spectra service employees are training on TEAM service standards.

TAILGATING POLICY

Active Tailgating will not be permitted at Sloan Park for the 2021 season.

TEAM STORE

The Cubs Team Store is located at Sloan Park (2330 W. Rio Salado Parkway) near the Right Field Gate. Visual markers, signage and queue lines will be in place throughout Sloan Park to ensure physical distancing compliance, facilitate traffic flow and prevent congestion in high-traffic areas, including restrooms, concession stands and the Cubs Team Store. All purchases will be cashless and require a credit card.

Cubs Team Store offseason hours

For the remainder of the offseason, the Cubs Team Store will be open from 10 a.m. to 5 p.m. MT.

Cubs Team Store in-season hours

During the 2021 season, the Cubs Store will be open as follows:

  • Day games: Open from 9 a.m. to 10:45 a.m. MT to the general public. The store will be open to ticketed guests only beginning at 11:30 a.m. MT.
  • Night games: Open from 10 a.m. to 3:45 p.m. MT to the general public. The store will be open to ticketed guests only beginning at 4:30 p.m. MT.
  • Non-gamedays: Open from 10 a.m. to 5 p.m. MT to the general public.

TEXT TO SECURITY

For assistance during the game, please contact Sloan Park staff for assistance or text us at 69050 with the keyword "Sloan" and a description of your seat location and issue. Standard message and data rates may apply. We will respond to your request as soon as possible.

TICKET SALES

Tickets are available for purchase online at SloanPark.com and Cubs.com.

TOURS OF SLOAN PARK

Sloan Park tours are unavailable for the 2021 season.

VIDEO BOARD MESSAGES

Video board messages are unavailable for the 2021 season.

WHEELCHAIR SERVICE

Sloan Park has a limited number of wheelchairs available to assist guests. If wheelchair service is needed to transport a guest to a seat location or back to one of the gates at the conclusion of the game, please notify a Sloan Park employee for assistance. Due to the limited number of wheelchairs, these can only be used to transport guests and cannot be rented or borrowed to sit in while watching the game. Please be aware that wheelchairs are assigned on a first-come, first-served basis. Therefore, during periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the gates. Please see the nearest Sloan Park representative in the event of a medical emergency in which wheelchair service is needed.

WILL CALL

Please refer to the Ticket Sales section in this guide for more information.

WORKOUTS

Practice fields at the Nike Performance Center and Riverview Baseball Complex, including the Minor League Quad Fields, are closed to the public for the 2021 season.