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PLAY BALL PARK Frequently Asked Questions

About

What is PLAY BALL PARK?

PLAY BALL PARK is the largest indoor & outdoor interactive baseball theme park in the world. The indoor portion requires a paid ticket and will be held in the Huntington Convention Center. The outdoor portion is FREE to enter and will be held in Malls B & C.
 
For five days, baseball and softball fans have the opportunity to meet MLB Legends, get free autographs, receive daily giveaways and more. Fans can also participate in baseball training drills, test out their batting skills, view artifacts from Cooperstown, along with a collection of official awards and trophies of Major League Baseball including the World Series, Home Run Derby and All-Star Game MVP and get their photo taken with the World's Largest Baseball signed by Ted Williams, Hank Aaron, Derek Jeter, Yogi Berra, Willie Mays and others. Fans also have the opportunity to purchase official 2019 MLB All-Star Game presented by Mastercard souvenirs in the MLB.com Shop.

Admission

Does my ticket allow me to re-enter PLAY BALL PARK after I leave?

Yes, re-entry with a valid ticket is permitted. The indoor portion requires a paid ticket and will be held in the Huntington Convention Center. The outdoor portion is FREE to enter and will be held in Malls B & C.

Can bats be brought into PLAY BALL PARK?

Full-size bats will not be allowed into the event, but mini souvenir bats are allowed.

Can I bring a backpack into the event?

Backpacks are NOT allowed into the event, but you are able to bring a different type of bag as long as it does not exceed 16"x16"x8".

Can I bring a baby stroller into the event?

Yes, baby strollers are welcome.

What day of the week is best to visit?

Saturday and Sunday are the busiest days. Please consider attending PLAY BALL PARK on a Friday, Monday or Tuesday.

What are the event hours?

Indoor Dates & Times (subject to change)

ASG Play Ball Park Indoor Dates & Times Table

Outdoor Dates & Times (subject to change)
Mall B

ASG Play Ball Park Outdoor Dates & Times Table

Mall C

ASG Play Ball Park Outdoor Dates & Times for Mall C Table

Concert Hours

ASG Play Ball Park Outdoor Dates & Times for Concerts Table

ATMs

Are there ATMs inside PLAY BALL PARK?

Yes, ATMs will be available.

Autographs

Can I bring personal items for autographs into PLAY BALL PARK?

Items such as baseball cards, baseballs, jerseys and photos are allowed, but autographs are limited to one per person at one time. Full-size bats will not be allowed into the event, but mini souvenir bats are allowed. Items to be signed by players are subject to change based on player restrictions.

Will we be able to meet players?

The Autograph stages are great places for you to meet former players and get free autographs. In addition, we've had many current players participate at previous MLB All-Star FanFest events including Francisco Lindor, Justin Upton, Christian Yelich, Max Scherzer, Andrew McCutchen, Aaron Nola, Bryce Harper, among others. These players have hosted clinics on the Diamond, held Q & A sessions in the All-Star Clubhouse and more.

When do we know which players will be signing/appearing at PLAY BALL PARK?

Prior to the event, the Legends schedule will be available on allstargame.com. It will highlight player appearances and autograph session days and times. Check out our Facebook and Twitter pages for updates. All appearances are subject to change.

Can I get autographs at Q&A Sessions or Photo Ops?

Autographs will only be offered at designated autograph areas.

All-Star Experience Pass

What is the All-Star Experience Pass?

The All-Star Experience Pass is a program that allows fans to use their QR Code to check in at various attractions to enter to receive prizes, share moments via social media with friends and family.

How do I register for the Experience Pass?

Fans can register for the experience pass here, or they can register onsite at the event.

What type of prizes can fans win by registering for the Experience Pass?

Fans can win prizes by checking in at various locations on the show floor. Prizes range from caps, key chains, autographed baseballs to All-Star Game tickets (subject to change).

Food and Beverage

What type of food will be offered at the concession stands?

Select signature dishes from various ballparks around the big leagues will be offered in the indoor portion of the event. There will be an array of food trunks in the outdoor portion of the event.

Can I bring outside food into the event?

Outside food cannot be brought into PLAY BALL PARK. Concession stands and vending machines are available inside the event. See below for exceptions.

If I have a food allergy or severe health condition, may I bring in my own food?

Yes. Please see a volunteer or uniformed staff near the entrance of the event to inform them about your allergy or health condition.

Is baby food/formula allowed into the event?

Yes.

Payment Types

Are credit cards accepted?

Credit cards will be accepted at the Box Office, MLBshop.com Store and at various concession stands and vendors. Look for the Mastercard logo, the preferred card of Major League Baseball, at these locations.

Photography

Are cameras and video cameras allowed into PLAY BALL PARK?

Yes, fans are encouraged to bring cameras and video cameras to capture moments and share with family and friends via social media. However, selfie sticks and camera tripods are not permitted.

Tickets

Where can I purchase tickets to PLAY BALL PARK?

PLAY BALL PARK tickets will be required for the indoor portion of the event, and can be purchased online here and at the Huntington Convention Center during PLAY BALL PARK show days (based on availability). No ticket is required to enter the outdoor portion of the event.

Are discounted tickets or family packages offered?

Yes, we offer discounted tickets to children (12 and under), seniors (65 and over), college and military personnel as well as Family Pack and other discounted ticket packages here. Check out our Facebook and Twitter pages periodically for special deals!

Is my ticket good for one day or all event days?

Each ticket is good for the day that is stated on the ticket, unless it says "Good Any Day Any Time". 

What does my ticket entitle me to?

All indoor activities are included in the price of admission with the exception of souvenirs and food & beverage. Activities include interactive attractions & professional clinics on the MLB Diamond, free autographs from Major League Legends and the many giveaways from corporate partners of Major League Baseball. No ticket is required to enter the outdoor portion of the event.

Do I need a ticket for a 2 year old child?

Yes, children two and over will need to purchase a ticket for the event. Children's tickets are $18 for one day admission, but there are Family Packs and other discounted ticket packages that will provide additional savings.

Can I exchange my ticket for a different day?

No, tickets are only good for the day stated on the ticket.

Waiver Station

What is a waiver station? Do I need to sign a waiver?

Waiver stations are placed throughout the indoor and outdoor portions of the event near the attractions that require waivers to be signed before participating in the attraction. Our waiver system is tablet-based and there are volunteers nearby to assist in the process.

All fans need to fill out a waiver to participate in activities. For anyone 17 or younger, a guardian or parent will need to fill out a waiver on the child's behalf.

July 5 - 9, 2019
Huntington Convention Center
and The Malls