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MLB.TV Help Center

What is the refund policy?

For MLB.TV or MLB.com Gameday Audio, MLB.com will honor a refund request made within 5 days of your first subscription purchase date or the automatic renewal date in connection with an MLB season. There is a limit of one refund per person on a given subscription purchase (e.g. MLB.TV Yearly) within any given MLB season. Of course, should you wish to cancel your subscription at any time, you may login to your MLB.com account by clicking on "My MLB.com (Login)" on the top right of all MLB.com pages and then accessing the "Audio/Video Subscriptions" section and following the instructions, or contact Customer Support by phone toll free in the U.S. at 866-800-1275 (International customers can dial 512-434-1542) or email at customerservice@website.mlb.com. If such cancellation occurs outside of the prescribed time periods for a refund set forth above, then your cancellation will be effective as follows:

  1. Yearly subscription: Cancellation of each yearly term after (and not including) the term of the year during which you cancel. Each yearly term concludes on approximately March 1 of each subsequent year.
  2. Monthly subscription: Cancellation of every 30-day period after (and not including) the 30-day period during which you cancel.