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Refund Policy


Spring Training Games Cancelled As of 4:00 p.m. (ET) Today and WBCQ Games Postponed; MLB Will Continue to Evaluate Ongoing Events and Effects on 2020 Scheduling

Following a call with the 30 Clubs, and after consultation with the Major League Baseball Players Association, Commissioner Robert D. Manfred, Jr. today announced that MLB has decided to suspend Spring Training games and to delay the start of the 2020 regular season by at least two weeks due to the national emergency created by the coronavirus pandemic. This action is being taken in the interests of the safety and well-being of our players, Clubs and our millions of loyal fans.

MLB will continue to evaluate ongoing events leading up to the start of the season. Guidance related to daily operations and workouts will be relayed to Clubs in the coming days. As of 4:00 p.m. (ET) today, forthcoming Spring Training games have been cancelled, and 2020 World Baseball Classic Qualifier games in Tucson, Arizona have been postponed indefinitely.

MLB and the Clubs have been preparing a variety of contingency plans regarding the 2020 regular season schedule. MLB will announce the effects on the schedule at an appropriate time and will remain flexible as events warrant, with the hope of resuming normal operations as soon as possible.

Nothing is more important to us than the health and safety of our players, employees and fans. MLB will continue to undertake the precautions and best practices recommended by public health experts. We send our best wishes to all individuals and communities that have been impacted by coronavirus.


Fans who purchased tickets to any of the canceled Spring Training games at Camelback Ranch-Glendale from March 12 through March 22, 2020 can receive a refund as follows:

  • All tickets purchased through Camelback Ranch, or through,, or our ticket provider, will be automatically refunded to the credit card originally used. This includes single game tickets, season ticket packages and groups or suites. Automatic refunds will be received by March 30, 2020.
  • Any tickets purchased in-person at Camelback Ranch with cash must complete a "Refund Form for Cash Payments" document, available for download below. This completed form must be submitted, along with the physical game tickets, to Camelback Ranch Tickets via US mail to receive a refund check. Please allow 30 days to process refund checks from the date this request form and physical tickets are received.
  • Tickets purchased through other sources and third party vendors (StubHub, Vivid Seats, etc.) should have refund requests directed through the original point of purchase.