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Information & Policies

A-Z Guide

Animals: With the exception of legitimate service animals, no pets or animals of any kind are allowed into the stadium or practice areas.

ATMs: Several locations throughout the stadium, including concourse behind home plate and centerfield courtyard.

Autographs: Player autographs may be sought on the grounds proximate to practice fields during pregame workouts, which are open to the public. Gates to practice field pathways typically open four hours prior to first pitch.

Banners: Banners will not be hung in fair territory or carried while the game is in progress due to sightline interference. With the approval of the Camelback Ranch - Glendale, Los Angeles Dodgers or Chicago White Sox, signs or banners, which are not commercial in nature, obscene, or cause a disturbance among other guests, may be displayed in an area other than the field of play. Banners larger than 2' x 3' will not be allowed, however.

Cameras and Video Cameras: Cameras and video cameras are permitted. Camera tripods are not permitted as they pose a trip hazard.

Capacity: 10,500 seats, 3,000 lawn (grass hillsides)

Cellular Telephones and Pagers: Cellular telephones and pagers are allowed in the stadium or practice areas provided their use does not interfere with other guest's enjoyment of the game.

Chairs/Lawn Umbrellas: Lawn chairs and lawn umbrellas are not permitted inside the stadium.

Children's Entry into the Park: Children 2 years old and under are not required to have a ticket. Any child who enters without a ticket must share a seat with the accompanying adult.

Concourse: Playing catch, running, rollerblading/skating on the concourse is not permitted.

Containers/Coolers: Only soft sided coolers and containers smaller than 16x16x8 are permitted into the stadium.

Diaper Bags: Infant diaper bags are permitted with no size restriction. All bags are subject to search.

Directions to Camelback Ranch: Click HERE for driving directions

Disabled Guest Information: Click HERE for accessibility information

Dugouts: The Chicago White Sox utilize the dugout on the first base line, while the Los Angeles Dodgers home dugout is on the third base line. Guests are not allowed in or on the dugouts. Violation of this rule is cause for automatic ejection. Food, beverage and personal items are not permitted atop dugouts.

Electronic Devices: Single-speaker radios and televisions as well as video cameras will be permitted only if they do not interfere with another guest's enjoyment of the game. Tripods are not permitted.

Elevator: An elevator, located behind home plate, is available for suite-level access

Exit & Re-Entry: Guests are permitted to exit and re-enter the stadium at the center-field and home-plate gates. Guests must have ticket in-hand for scanning to exit and must present their ticket upon re-entry, as well as go through re-screening for security purposes. Guests attempting to re-enter the facility without a ticket will not be allowed re-entry.

Field Access: Guests are not permitted on the field without the proper credentials. Violation of this policy will result in immediate ejection and/or arrest.

Forms of Payment: Visa, Master Card, Discover, American Express, cash

Foul Balls: Guests are welcome to keep foul balls hit into guest areas only.

Gates Open: Stadium gates open 90 minutes prior to first pitch. The gates to the center-field courtyard open at 10:30 a.m., on game days, for fans to purchase concessions and merchandise.

Interference: Guests are not to interfere with a ball in play or interrupt a game in any form. Violations of this rule will result in automatic ejection from the ballpark.

Lost Children/Parents: A lost child or parent should be brought immediately to the Guest Relations booth located behind home plate.

Lost and Found: Lost and found items should be brought to the Guest Relations booth located behind home plate.

Netting: For the safety and protection of fans, netting at Camelback Ranch-Glendale has been extended to Section 2 down the right field line and Section 28 down the left field line.

Paging: The paging system is for emergency announcements only and cannot be used for paging children or other guests.

Parking: Parking is free. Vehicles are parked at the owner's/driver's own risk. Without the approval of Camelback Ranch-Glendale, there is no overnight parking in the stadium or practice-field parking lots. Click HERE for directions and alternate routes to use during weekend and high profile games.

Permitted Items: The following is a list of items permitted into the stadium on gameday:

  • Baby bag and stroller with baby
  • Baseball and glove (no bats)
  • Binoculars
  • Blankets or towels (no umbrellas)
  • Cameras (no professional equipment)
  • Foam seat cushions (no metal stadium seats)
  • Food items in a small, clear, one-gallon-sized bag (no hard-sided coolers)
  • Hand-held electronic devices (no noise-making devices)
  • One (1) unopened bottle of water per person, sized one (1) liter or smaller
  • Video cameras

Prohibited Items: The following is a list of items prohibited in the stadium on gameday:

  • Aerosol cans (including sunscreen, hairspray and mace)
  • Animals (except for certified service animals and service animals in training)
  • Containers larger than 16"x16"x8"
  • Banners, signs and flags
  • Beach balls or other inflatables
  • Cans
  • Glass bottles
  • Hard-sided coolers
  • Fireworks
  • Firearms, knives or other weapons (Pursuant to A.R.S. §4-229)
  • Use of laser devices or pointers
  • Noisemaking devices (including, but not limited to, air horns, cowbells, musical instruments, whistles, boom boxes, vuvuzelas)
  • Professional photographic tools or equipment (including tripods, monopods or lenses longer than 6 inches)
  • Skateboards or rollerblades
  • Smoking including Electronic Cigarettes (only permitted in designated areas in accordance with Smoke-Free Arizona Act A.R.S. §36-601.01)
  • Toy guns or knives (including water guns)
  • Selfie sticks
  • Sticks or clubs
  • Umbrellas
  • Unmanned Aerial Vehicles, Drones (Pursuant to A.R.S. §28-8280)
  • Overnight parking (vehicles left on property will be towed at owner's expense)
  • Wagons
  • Wrapped packages

Practice Field Hours: Gates open at 9 a.m. and close following workouts.

Profanity: Profanity will not be tolerated. Any guest using profanity will be asked to cease or leave the stadium. Violations of this rule may be cause for ejection.

Rainout Exchange/Refund Policy: Click HERE for rainout exchange/refund information

Restrooms: Men's and women's restrooms are located throughout the facility

Scalping of Tickets: Resale of any ticket(s) on Camelback Ranch - Glendale property is illegal.

Scoreboard Messages: Click HERE for information on displaying a scoreboard message

Shaded Seats: Shaded seats are predominantly down the first-base line in the 100-level of the stadium. Both the Infield Box and Baseline Terrace have significant shaded seating between rows 10-22. Additionally, there are a select number of shaded seats in the top four rows of Infield Box sections 112-117.

Smoking: Arizona bans smoking in public places. Guests will not be permitted to smoke in the stadium. Guests must exit the stadium at the home-plate or center-field gates to smoke in the designated smoking areas. Violation of this policy may result in arrest or citation.

Standing: Guests are not permitted to stand in areas directly behind the disabled seating areas.

Strollers: Strollers will only be permitted in designated areas of the stadium. The grass berm areas can accommodate strollers. Strollers are not permitted in the seating areas. Unattended strollers are left at the owner's risk. Wagons will not be permitted in the stadium.

Tailgating: Tailgating in the stadium or practice-field parking lots is restricted to the guest's own parking space in front of or behind their vehicle. Use of propane or charcoal grills is not permitted.

Temperature: Typical high temperatures in late February and March average 70-85 degrees

Throwing Objects: Throwing any object onto the field will result in automatic ejection.

Visual Bag Inspection: Every package, bag or object brought into the stadium or practice areas is subject to a visual inspection. Guests refusing to participate in the visual bag inspection are to be denied access into the stadium.

Wagons: Wagons of any kind are not permitted inside the stadium.

Weapons: Firearms or other weapons are not allowed in the stadium or practice areas. Violations of this rule will result in automatic ejection and/or arrest by law enforcement.

Wi-Fi: Free public Wi-Fi is available throughout the main stadium by connecting to the "CRG_Public" network.

Rainout Exchange/Refund Policy

In the event a regulation game (4 1/2 innings) is not played due to rainouts or other situations dictated by Major League Baseball, tickets may be either exchanged or refunded. All exchanges or refunds must be directed through the original point of purchase.

Specific Stadium Locations

ATM Bank Machine: There are two cash machines located in the ballpark -- one next to the home-plate gate and one next to the center-field gate.

Concession Stands: Located throughout the ballpark.

Elevator: Located behind home plate on the lower concourse.

First-Aid Room: Located behind home plate on the lower concourse.

Guest Relations Booth: Designated for guest information and problem/complaint resolution. Located behind home plate on the main concourse level.

Lost and Found: Guests asking for lost articles should be directed to Guest Relations behind home plate. All lost articles will be turned in to the Stadium Operations office.

Lost Children: All lost children or parents looking for children should be directed to Guest Relations behind home plate.

Novelty Stores: There are two novelty stores located within the ballpark -- one next to the home-plate gate and one next to the center-field gate.

Telephones: There are no pay telephones in the Stadium. There is a telephone at Guest Relations which guests may use in cases of emergency.

Washrooms: Located throughout the ballpark.

Will Call: Team and player will call can be picked up with a photo ID at the Player Will Call Booth adjacent to the Home Plate Ticket Office.

Disabled Guest Information

Parking: Disabled parking and drop-off are available in the lot at the main entrances.

Seating: Wheelchair spaces are located throughout the facility. Companion seating is available for each disabled guest.

Concession Stands: All concession stands throughout the ballpark are accessible to the disabled.

Washrooms: All washrooms are accessible to fans with disabilities. Family restrooms are located at the tops of sections 104, 109, 118 and in the center-field courtyard.

Water Fountains: Water fountains are located throughout the ballpark and are also accessible to the disabled.

Ticket Windows: All ticket windows are located outside the ballpark and are accessible to fans with disabilities.

Accessible Ramp: To access accessible seating for sections 3, 4, 11, 15, 26 and 27, guest may use the accessible ramp located down the third-base line next to section 128.