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Information & Policies

All policies are subject to change and will be updated prior to the start of each season.

A-Z Guide

Animals: With the exception of legitimate service animals, no pets or animals of any kind are allowed into the stadium or practice areas.

Banners: Banners or signs are not permitted at Camelback Ranch-Glendale without the express written consent of Camelback Spring Training LLC.

Cameras and Video Cameras: Cameras and video cameras are permitted. Camera tripods are not permitted as they pose a trip hazard.

Capacity: Approx. 10,000 seats plus approx. 3,000 lawn (grass hillsides)

Cellular Telephones and Pagers: Cellular telephones and pagers are allowed in the stadium and practice areas provided their use does not interfere with other guest's enjoyment of the game. Free Wi-Fi is available to all fans inside the stadium. Fans are encouraged to pay attention to the game as flying balls and bats may unexpectedly enter the seating bowl.

Chairs/Lawn Umbrellas: Personal chairs and lawn umbrellas are not permitted inside the venue.

Children's Entry into the Park: Children two (2) years old and younger are not required to have a ticket. Any child who enters without a ticket must share a seat with the accompanying adult.

Concessions: All menu items will be served covered or in sealed containers. Popular menu items will be distributed amongst concession stands based on their cooking capabilities. A cashless environment has been implemented with guest facing credit card devices to eliminate handling by associates. Distancing will be achieved with plexiglass and staggered point of sale/registers.

Concourse: Playing catch or running on the concourse is not permitted.

Containers/Coolers: Only CLEAR Bags measuring 12"x12"x6" or smaller will be permitted to enter Camelback Ranch-Glendale. To meet Major League Baseball recommendations, ONLY medical bags and manufactured diaper bags accompanied by a young child are allowed into the stadium. All medical bags and manufactured diaper bags are subject to search.

COVID-19 AND OTHER INFECTIONS AND/OR COMMUNICABLE DISEASES, VIRUSES, BACTERIA OR ILLNESSES:

FAN HEALTH PROMISE
The Holder acknowledges and understands that, if infected with COVID-19 or other Communicable Disease (as defined at the conclusion of this paragraph), the Holder and/or any Accompanying Parties may infect others that they may subsequently come in contact with, even if they are not experiencing or displaying any symptoms of illness, and that the risk of exposure to others remains at all times. Accordingly, the Holder agrees that neither the Holder nor any Accompanying Party will attend the Event if within fourteen (14) days preceding the Event, they have:

(1) tested positive or presumptively positive for COVID-19 or other Communicable Disease or been identified as a potential carrier of COVID-19 or other Communicable Disease, OR

(2) experienced any symptoms commonly associated with COVID-19 or other Communicable Disease, OR

(3) been in direct contact with or the immediate vicinity of any person who is confirmed or suspected of being infected with COVID-19 or other Communicable Disease.

A "Communicable Disease" as used herein is COVID-19, any strains, variants, or mutations thereof, the coronavirus that causes COVID-19, and/or any other airborne, aerosolized, or surface transmissible communicable and/or infectious diseases, viruses, bacteria, or illnesses or the causes thereof.

WARNING – ASSUMPTION OF RISK
The Holder recognizes that attendance of the Holder and any Accompanying Parties at the Event is voluntary and may result in personal injury (including death) and/or property damage and agrees to stay alert and remain aware of their surroundings and the surroundings of any Accompanying Parties. By using this ticket and entering the Ballpark, the Holder, on their behalf and on behalf of any Accompanying Parties, acknowledges and understands that attendance at the Event constitutes participation in a sports, entertainment, and/or recreational activity, and knowingly and voluntarily assumes all risks and dangers associated with the Holder and/or any Accompanying Party: (i) being a spectator before, during, and after a baseball game (including, without limitation, all warm-ups, practices, pre-game, post-game, and between-inning activities, promotions, and competitions), and (ii) attending, observing, or participating in the Event, including, but not limited to, all activities, risks, and dangers occurring or originating on and off the playing field, spectator stands, concession areas, convenience areas, parking lots, activation areas, and pedestrian areas, in each case, whether any such risk or danger occurs prior to, during, or subsequent thereto, including specifically (but not exclusively) the danger of being injured by thrown bats; bat fragments; thrown or batted balls; thrown, dropped, or launched items; projectiles; persons; animals; other hazards or distractions; and any other incidents or accidents associated with crowds of people or the negligence or misconduct of other spectators. The Holder further agrees that the Released Parties are not liable for any injuries from such causes. Additionally, the Released Parties are not responsible for and assume no liability arising from fire, theft, damage to, or loss of the Holder's vehicle(s) or any article left therein.

COVID-19 IS AN EXTREMELY CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. AN INHERENT RISK OF EXPOSURE TO COVID-19 EXISTS IN ANY PUBLIC PLACE REGARDLESS OF PRECAUTIONS THAT MAY BE TAKEN. THE HOLDER, ON THEIR BEHALF AND ON BEHALF OF ANY ACCOMPANYING PARTIES, AGREES TO (1) ASSUME ALL RISKS ASSOCIATED WITH COVID-19 AND OTHER COMMUNICABLE DISEASES, AND (2) COMPLY WITH ALL RELATED HEALTH & SAFETY POLICIES OF CST AND CAMELBACK RANCH-GLENDALE.

The Holder, on their behalf and on behalf of any Accompanying Parties, acknowledges and expressly assumes all risks that are in any way related to or arising from being exposed to or contracting COVID-19 or other Communicable Disease at the Ballpark. By using this ticket, the Holder is acknowledging and confirming, both now and in the future, that the Holder understands and expressly assumes the risk that the Holder and any Accompanying Party may be exposed to COVID-19 or other Communicable Disease. The Holder expressly understands that these risks include contracting COVID-19 or other Communicable Disease and the associated dangers, medical complications, and physical and mental injuries, both foreseen and unforeseen, that may result from contracting COVID-19 or other Communicable Disease. The Holder further acknowledges and understands that any interaction with the general public poses an elevated, inherent risk of being exposed to and contracting Communicable Disease, including, but not limited to, COVID-19, that it cannot be guaranteed that the Holder or any Accompanying Party will not be exposed, and that, as such, potential exposure to or contraction of COVID-19 or other Communicable Disease are risks inherent in the Holder's decision to use this ticket that cannot be eliminated.

RELEASE OF LIABILITY, COVENANT NOT TO SUE, AND INDEMNITY
THE HOLDER, ON THEIR BEHALF AND ON BEHALF OF ANY ACCOMPANYING PARTIES AND THEIR RELATED PERSONS, WAIVES, RELEASES, DISCHARGES, HOLDS HARMLESS, AND COVENANTS NOT TO SUE THE RELEASED PARTIES WITH RESPECT TO ANY CLAIM, LIABILITY, OR DEMAND OF WHATEVER KIND OR NATURE, EITHER IN LAW OR IN EQUITY, THAT MAY ARISE IN CONNECTION WITH, OR RELATE IN ANY WAY TO, (A) USE OF THIS TICKET, (B) PRESENCE AT THE BALLPARK, OR (C) PARTICIPATION IN THE EVENT OR ANY RELATED ACTIVITIES ARRANGED, PROMOTED, AND/OR SPONSORED BY THE RELEASED PARTIES, INCLUDING, WITHOUT LIMITATION, THOSE CLAIMS THAT ARISE AS A RESULT OF: (1) IN WHOLE OR IN PART, THE SOLE, JOINT, OR COMPARATIVE NEGLIGENCE, OR STRICT LIABILITY, OF THE RELEASED PARTIES, AND/OR (2) THE INHERENT RISKS ASSOCIATED WITH VISITING THE BALLPARK, INCLUDING, WITHOUT LIMITATION, (X) ALL CLAIMS FOR PERSONAL INJURIES, WRONGFUL DEATH, OR EXPOSURE TO OR CONTRACTION OF COVID-19 OR OTHER COMMUNICABLE DISEASE BY THE HOLDER, ANY ACCOMPANYING PARTY, OR ANY OTHER INDIVIDUALS EXPOSED TO COVID-19 OR OTHER COMMUNICABLE DISEASE BY THE HOLDER OR ANY ACCOMPANYING PARTY, AND (Y) ALL CLAIMS IN CONNECTION WITH THE APPLICATION OF ANY HEALTH AND SAFETY PROTOCOLS TO THE HOLDER OR TO ANY ACCOMPANYING PARTY. Without limitation to the foregoing, the Holder hereby releases, forever discharges, and covenants not to sue the Released Parties from and against any and all claims that the Holder and/or any Accompanying Party has or may have for invasion of privacy, defamation, violation of any right of publicity, right of privacy, or any other cause of action arising out of the production, reproduction, distribution, transmission, publication, public performance, broadcast, or exhibition of Event and/or any advertisements, promotions, content, programs, and/or materials in which recordings or photographs of the Holder or any Accompanying Party from the Event appear.

FOR CALIFORNIA RESIDENTS, THE HOLDER, ON THEIR BEHALF AND ON BEHALF OF ANY ACCOMPANYING PARTIES, FURTHER ACKNOWLEDGES AND AGREES THAT THEY ARE FAMILIAR WITH AND DO HEREBY WAIVE THE PROVISIONS OF SECTION 1542 OF THE CALIFORNIA CIVIL CODE (AND SIMILAR PROVISIONS OF OTHER JURISDICTIONS) WHICH PROVIDE AS FOLLOWS:

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.

The acknowledgements and express assumptions of risk, waivers of claims, and releases of liability contained in this Agreement are intended to be binding and full waivers of claims and releases of liability, and interpreted to be as broad and inclusive as is permitted by law, including with respect to any controversy, claim, or dispute that may arise related to exposure or contraction of COVID-19 or other Communicable Disease. If any part of this Agreement is held to be invalid or legally unenforceable for any reason, the remainder of this Agreement shall not be affected thereby and shall remain valid and fully enforceable.

BY ATTENDING AND/OR PARTICIPATING IN THE EVENT, THE HOLDER, ON THEIR OWN BEHALF AND ON BEHALF OF ANY ACCOMPANYING PARTY, IS DEEMED TO HAVE GIVEN A FULL RELEASE OF LIABILITY TO THE RELEASED PARTIES TO THE FULLEST EXTENT PERMITTED BY LAW.

IF MINOR(S) AND/OR LEGALLY INCAPACITATED ADULT(S) ARE ACCOMPANYING THE HOLDER TO THE EVENT, THE HOLDER IS DEEMED TO HAVE GIVEN ALL OF THE FOREGOING GRANTS OF RIGHTS, RELEASES, AND WAIVERS ON BEHALF OF SUCH MINOR(S) AND/OR LEGALLY INCAPACITATED ADULT(S), AS THEIR PARENT OR GUARDIAN OR AS THE AUTHORIZED AGENT OF THEIR PARENT OR GUARDIAN. IF THE HOLDER DOES NOT CONSENT TO GRANT OR IS NOT AUTHORIZED TO GRANT SUCH RIGHTS, RELEASES, AND WAIVERS ON BEHALF OF THE ACCOMPANYING MINOR(S) AND/OR LEGALLY INCAPACITATED ADULT(S), THE HOLDER MUST IMMEDIATELY LEAVE THE BALLPARK WITH THE MINOR(S) AND/OR LEGALLY INCAPACITATED ADULT(S).

The Holder will indemnify, defend, and hold harmless the Released Parties from and against any and all demands, suits, claims, costs (including reasonable attorneys’ fees and expenses), expenses, and liability arising out of, incidental to, or related in any way to (i) the Holder’s and/or any Accompanying Party’s attendance at, observation of, and/or participation in the Event; (ii) the Holder’s and/or any Accompanying Party’s acts or omissions; or (iii) the Holder's breach of any of the terms, conditions, or representations made in this Agreement.

Diaper Bags: Manufactured diaper bags are permitted when accompanied by an infant or young child. All bags are subject to search.

Directions to Camelback Ranch-Glendale: Click here for driving directions

Disabled Guest Information: Click here for accessibility information

Dugouts: The Chicago White Sox utilize the dugout on the first base line and the Los Angeles Dodgers home dugout is on the third base line. Guests are not allowed in or on the dugouts. Violation of this rule is cause for automatic ejection. Food, beverage and personal items are not permitted atop dugouts.

Electronic Devices: Cell phones and transistor radios with headphones will be permitted only if they do not interfere with another guest's enjoyment of the game. Tripods are not permitted.

Elevator: An elevator, located behind home plate, is available for suite-level access.

Exit & Re-Entry: Guests are permitted to exit and re-enter the stadium at the Home Plate and Centerfield Gates only and only after the conclusion of the 1st inning. Guests must have ticket in-hand for scanning to exit and must present their ticket upon re-entry, as well as go through re-screening for security purposes. Guests attempting to re-enter the facility without a ticket will not be allowed re-entry.

Field Access: Guests are not permitted on the field without proper credentials. Violation of this policy will result in immediate ejection and/or arrest. In case of extreme emergency field access gates may be opened to allow emergency access.

Forms of Payment: Visa, Master Card, Discover, American Express are accepted throughout the facility.

Foul Balls: Patrons are welcome to keep foul balls hit into guest areas only.

Gates Open: Stadium gates open 90 minutes prior to first pitch.

Health Safety and Questionnaire: Camelback Ranch-Glendale encourages all fans to be safe and conscientious about coming to a Spring Training game in 2022. Holder acknowledges and understands that, if infected with COVID-19 or other Communicable Disease (as defined at the conclusion of this paragraph), Holder may infect others that they may subsequently come in contact with, even if they are not experiencing or displaying any symptoms of illness, and that the risk of exposure to others remains at all times. Accordingly, Holder agrees that Holder will not attend the Event if within fourteen (14) days preceding the Event, they have:

(1) tested positive or presumptively positive for COVID-19 or other Communicable Disease or been identified as a potential carrier of COVID-19 or other Communicable Disease; OR

(2) experienced any symptoms commonly associated with COVID-19 or other Communicable Disease; OR

(3) been in direct contact with or the immediate vicinity of any person who is confirmed or suspected of being infected with COVID-19 or other Communicable Disease.

A "Communicable Disease" as used herein is COVID-19, any strains, variants, or mutations thereof, the coronavirus that causes COVID-19, and/or any other communicable and/or infectious diseases, viruses, bacteria or illnesses or the causes thereof.

Camelback Spring Training reserves the right to deny access or ejection if guests show visible symptoms of COVID-19.

Interference: Guests are not to interfere with a ball in play or interrupt a game in any form. Violations of this rule will result in automatic ejection from the facility.

Lost Children/Parents: A lost child or parent should be brought immediately to the Guest Relations booth located behind home plate.

Lost and Found: Lost and found items should be brought to the Guest Relations booth located behind home plate.

Paging: The paging system is for emergency announcements only and cannot be used for paging children or other guests.

Parking: Parking is free at Camelback Ranch-Glendale. Vehicles are parked at the owner’s/driver’s own risk. Without the approval of Camelback Spring Training, LLC, there is no overnight parking in the stadium or practice-field parking lots.

Permitted Items: The following is a list of items permitted into the stadium on gameday:

  • Baseball and glove (no bats)
  • Binoculars
  • Blankets or towels (no umbrellas)
  • Cameras (no professional equipment)
  • Diaper bag (manufactured) when accompanied by a young child
  • Foam seat cushions (no hard-framed stadium seats)
  • Hand-held electronic devices (no noise-making devices)
  • One (1) unopened bottle of water per person, sized one (1) liter or smaller
  • Only CLEAR BAGS sized 12" x 12" x 6’, manufactured diaper bags accompanied by a young child, and medical bags will be permitted. Strapless clutch bags, 5" x 9" or smaller, will also be permitted. All bags are subject to search.
  • Strollers, when accompanied by a young child
  • Video cameras

Prohibited Items: The following is a list of items prohibited in the stadium on gameday:

  • Aerosol cans (including sunscreen in an aerosol can)
  • Animals (except for certified service animals and service animals in training)
  • Bags (except for those mentioned in permitted items)
  • Banners, signs, and flags
  • Beach balls or other inflatables
  • Cans
  • Glass bottles
  • Hard-sided coolers
  • Fireworks
  • Firearms, knives, or other weapons (Pursuant to A.R.S. §4-229)
  • Laser devices or pointers
  • Noisemaking devices (including, but not limited to, air horns, cowbells, musical instruments, whistles, boom boxes, vuvuzelas)
  • No outside food or drink (other than one (1) unopened bottle of water per person, sized one (1) liter or smaller)
  • Professional photographic tools or equipment (including tripods, monopods, or lenses longer than 6 inches)
  • Skateboards or rollerblades
  • Smoking including Electronic Cigarettes (only permitted in designated areas in accordance with Smoke-Free Arizona Act A.R.S. §36-601.01)
  • Toy guns or knives (including water guns)
  • Sticks or clubs
  • Umbrellas
  • Unmanned Aerial Vehicles, Drones (Pursuant to A.R.S. §28-8280)
  • Overnight parking (vehicles left on property will be towed at owner’s expense)
  • Wagons
  • Wrapped packages

Practice Field Hours: Practice Fields open daily at 9 a.m.

Profanity: Profanity will not be tolerated. Any guest using profanity will be asked to cease or leave the stadium. Violations of this rule may be cause for ejection.

Rainout Exchange/Refund Policy: Click here for rainout exchange/refund information

Restrooms: Men’s and women’s restrooms are located throughout the facility

Scalping of Tickets: Resale of any ticket(s) on Camelback Ranch - Glendale property is illegal.

Smoking: Arizona bans smoking in public places. Guests will not be permitted to smoke in the stadium. Guests must exit the stadium at the home-plate gate to smoke in the designated smoking areas. Violation of this policy may result in arrest or citation. Exit and re-entry may take place only after the conclusion of the 1st inning.

Standing: Guests are not permitted to stand in areas directly behind the disabled seating areas.

Strollers: Strollers will only be permitted in designated areas of the stadium. The grass berm areas can accommodate strollers. Strollers are not permitted in the seating areas. Unattended strollers are left at the owner's risk.

Tailgating: Tailgating of any type is strictly prohibited.

Ticketing: The following information is a reference guide to how tickets will be sold for the 2022 Season.

  • Capacity: 13,000 (3,000 lawn)

Temperature: Typical high temperatures in late February and March average 70-85 degrees.

Throwing Objects: Throwing any object onto the field will result in automatic ejection.

Visual Bag Inspection: Every package, bag or object brought into the stadium or practice areas is subject to a visual inspection. Guests refusing to participate in the visual bag inspection are to be denied access into the stadium.

Weapons: Firearms or other weapons are not allowed in the stadium or practice areas. Violations of this rule will result in automatic ejection and/or arrest by law enforcement.

Refund/Exchange Policy

2022 Cancellation - Rainout Policy

In the event a regulation game (4½ innings) is not played due to rainouts or other situations dictated by Major League Baseball, tickets may be either exchanged or refunded. Tickets may be exchanged and the face value of the ticket applied toward any available Spring Training game at Camelback Ranch-Glendale during the same season. To receive a refund, tickets must be returned to the appropriate contact per the original method of purchase by May 1 following the ticket date.

Original Point of Purchase

All patrons will receive an automatic account credit until further action is selected. Patrons must direct their refund requests to their original point of purchase.

  • For tickets purchased online through CamelbackRanchBaseball.com, Dodgers.com, or WhiteSox.com, patrons may access their online account and purchase future game tickets with the account credit issued from the cancellation. Patrons may call Camelback Ranch at 623-302-5099 or email [email protected] to request a refund.
  • For tickets purchased by phone through Camelback Ranch-Glendale, patrons may access their online account and purchase future game tickets with the account credit issued from the cancellation. Patrons may call the box office at 623-302-5099 or email [email protected] to request a refund. To receive a refund, patrons must provide their order number.
  • For tickets purchased at the box office, patrons must provide their physical tickets, either via mail (Camelback Ranch-Glendale, Attn: Refund Request, 10710 W. Camelback Road, Phoenix, Arizona 85037) or at the box office beginning the day following the rainout. If requesting a refund by mail, patrons must also complete and mail in the Refund Request Form, available at CamelbackRanchBaseball.com.
  • For tickets purchased online through StubHub, all transactions for that game will be cancelled and the buyer will be refunded.
  • For tickets purchased by any other means, including but not limited to, Vivid Seats, Ticketmaster Resale, Gametime, Ticket Center, Rukkus, etc., patrons must contact the company through whom they purchased.
Exchanges

For patrons who wish to exchange their tickets to a future game, they must do so through their original point of purchase. The value of the tickets being exchanged will be issued to the patron as an account credit and may be used towards the new purchase. Patrons will be responsible to pay the difference should the new tickets be a higher price level.

Refunds

For patrons who wish to refund their tickets, they must do so through their original point of purchase. The refund will only apply to the remaining active tickets on their account (i.e. brokers who have resold via StubHub and forwarded their seats will not be eligible for a refund on resold tickets). Refunds will be issued for the full value of the entire transaction, including per ticket and per order fees.

Refunds will be offered back to the patron in the same payment method originally used for purchase.

Specific Stadium Locations

Concession Stands: Located throughout the ballpark.

Elevator: Located behind home plate on the lower concourse.

First-Aid Room: Located behind home plate on the lower concourse.

Guest Relations Booth: Designated for guest information and problem/complaint resolution. Located behind home plate on the main concourse level.

Lost and Found: Guests asking for lost articles should be directed to Guest Relations behind home plate. All lost articles will be turned in to the Stadium Operations office.

Lost Children: All lost children or parents looking for children should be directed to Guest Relations behind home plate.

Novelty Stores: There are two novelty stores located within the ballpark -- one next to the home-plate gate and one next to the center-field gate.

Telephones: There are no pay telephones in the Stadium. There is a telephone at Guest Relations which guests may use in cases of emergency.

Washrooms: Located throughout the ballpark.

Will Call: Team and player will call can be picked up with a photo ID at the Player Will Call Booth adjacent to the Home Plate Ticket Office.

Disabled Guest Information

Parking: Disabled parking and drop-off are available in the lot at the main entrances.

Seating: Wheelchair spaces are located throughout the facility. Companion seating is available for each disabled guest.

Concession Stands: All concession stands throughout the ballpark are accessible to the disabled.

Washrooms: All washrooms are accessible to fans with disabilities. Family restrooms are located at the tops of sections 104, 109, 118 and in the center-field courtyard.

Water Fountains: Water fountains are located throughout the ballpark and are also accessible to the disabled.

Ticket Windows: All ticket windows are located outside the ballpark and are accessible to fans with disabilities.

Accessible Ramp: To access accessible seating for sections 3, 4, 11, 15, 26 and 27, guest may use the accessible ramp located down the third-base line next to section 128.