1. If you are accessing the Internet through a VPN connection (or other secure network connection), you might be getting a blackout message because the host IP Address for the VPN is within the restricted range for the game that you are trying to access. In this case, we suggest that you try the following: log off of the VPN connection (or other secure network connection) and access the Internet through a local connection. You should also disable any proxies that you are using.
2. If you feel that you are still being blacked out incorrectly, please update your billing information in your Payment Profile.
3. If that does not work or apply, power cycle your modem and/or router. To do this, unplug your modem, as well as any wired or wireless router you are using, for about 10 seconds. Then re-plug the device(s). Wait a few minutes as your Internet connection resets and, then, try to view the game again.
4. If you believe you are still incorrectly blacked out, contact our Customer Service Department toll free at 866-800-1275 (International Customers call 972-836-1111).