MLB All-Star Experience Pass app Apple Help

The MLB All-Star Experience Pass app is a mobile application that allows fans to use their phone to scan a QR Code at various attractions at Capital One PLAY BALL PARK.

1. Supported Devices
2. Navigation and Usage
3. Troubleshooting
4. Contact Us

Supported Apple devices must be running a 15.0 or greater operating system.

How to Check the Operating System

To find your device's software version on an iPhone go to Settings > General > About

Home

Fans who have not yet registered will be able to do so on the home screen. Once you’ve registered, your QR code will be available under My Events or in the upper right corner of the device.

My Event

This is your hub for all things Captial One PLAY BALL PARK!

• Find your QR code, which is your pass to enter
• Use Fan Scan to participate in activities throughout Capital One PLAY BALL PARK which will help you earn Badges. Collect all of the badges? Collect your prize!
• Capital One PLAY BALL PARK map
• Quick access to the photos and videos you’ve taken during your time
• Got tickets to the All-Star Game or other paid events at Capital One PLAY BALL PARK? Tap the Ballpark tile and the app will open for you

Schedule

Keep tabs on everything happening each day at Capital One PLAY BALL PARK. Add reminders for all of the must-see events so you don’t miss a thing!

Activities

View all of the events, attractions, and appearances happening at Capital One PLAY BALL PARK. Easily filter to find exactly what you’re looking for!

ENSURE THAT YOU HAVE THE LATEST DEVICE, OPERATING SYSTEM AND MLB APP VERSION PRIOR TO TROUBLESHOOTING

If you're experiencing difficulty with the MLB All-Star Experience Pass app, please follow the steps below:

1. Navigate to your Apple device home screen
2. Double tap on the home button to open the application tray
3. Swipe up on all of the open applications to close them out
4. Tap the home button or on the screen to close the application tray
5. Press and hold the power button at the top of the device and the physical home button simultaneously. Continue holding these buttons until the screen goes black and then an Apple logo appears.
6. The device may take a few minutes to return to the Apple device home screen
7. Once the device returns to the home screen, please try launching the application again

If you still experience issues after following the above steps, please switch your connectivity from cellular to Wifi or Wifi to cellular. While Wifi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity, which can impact application performance. For personal Wifi connections, we recommend restarting your internet modem and router, even if other devices are working properly.

I forgot my password. What should I do?

From the MLB Account screen, tap "Forgot Password." Enter your MLB account email and we will send a new password to that address.

If you have any questions or require troubleshooting assistance:

• For account & login related issues, please email [email protected]
• For technical issue with the app, your QR code, general information, and other non-account issues, please email: [email protected]
• For ticketing support, please visit https://www.mlb.com/mariners/fans/all-star-game/frequently-asked-questions