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MLB.TV Help Center

Samsung | Troubleshooting

Network Connection Troubleshooting

Verify the Network Connection on Your Samsung Device

1. In your Samsung device Menu screen, choose "Network" and then select "Network Status" to verify if you are connected to the Internet.

Refresh Your Home Network

1. Turn off your Samsung device and unplug the power cord.

2. Remove your modem and your wireless router from power for 30 seconds.

3. Power on your modem and router 4. Reboot your Samsung Device, launch the MLB.TV app, and select a video.

Improve your Wifi Connection

1. While on a WiFi connection, you can improve your signal strength by moving your router closer to your device. Raise your router the height of your router will usually improve its radio signal performance.

2. Be mindful of anything that could interefere with the signal like cordless phones, baby monitors, etc. Also try limiting the amount of devices actively sharing your wifi network.

Verify Your ISP's Default Settings

1. If you ever changed your Internet Service Provider's default settings, return to the original settings.

2. If you have connected to a custom DNS setting, reset your device to your normal DNS settings.

3. Contact your Internet Service Provider for more information regarding these steps.

Clear Your MLB.TV Application Data (this will require re-entering your MLB.com account information)

1. From the Home screen, select "Settings."

2. Select Apps > Downloaded Apps > MLB.TV.

3. Select "Force Stop", and then select "Clear data."

4. When prompted to Clear data, select "OK."

Additional Steps

1. Contact your Internet Service Provider if your network issues continue.

Firmware

Your supported Samsung device must have the most updated firmware from the manufacturer. Please run all system updates on your device.

Login Issues

If you are having issues accessing your stream, please verify your user name and password on MLB.com. Then log out and log back into your device in the "Settings" menu of the MLB.TV app.

General Troubleshooting

Hard Reboot

1. Remove your device from its power for 30 seconds, and then turn it back on.

Reset the Samsung "Smart Hub."

**Resetting the Smart Hub returns the Smart Hub to its default factory settings. All downloaded apps will be removed and you will need to agree to the terms and conditions again and re-download your apps.**

1. If the Smart Hub is open exit the Smart Hub. You cannot reset the Smart Hub while it is in use.

2. Press the MENU key on your Smart Control.

3. Navigate to and select the Smart Hub section of the main menu.

4. Navigate to and select Smart Hub Reset.

5. Enter your PIN (it's 0000 by default) and press enter.

6. When you access the Smart Hub again you will need to activate it again as you did when you first set up the TV.

Additional Steps

1. If you continue to have issues, you can try to run a factory reset of your Samsung device. This would restore it to its original "out of the box" settings.