Subject to change
The Miami Marlins have set in place the following fan-first policy for the 2020 MLB season and impacted games:
The Marlins will provide Marlins Members (season ticket members), suite holders, groups and single-game ticket buyers who purchased directly through the Marlins an account credit with bonus for all impacted games (a list of such games can be found below) which will be eligible to be used for Marlins 2021 regular season home games at loanDepot park or any tickets made available for purchase during the 2020 season. The provided credit for impacted tickets will include the ticket price paid plus a 10% bonus as well as the ticket fees paid (pro-rated as appropriate) for the impacted tickets and is non-transferable.
Ticket holders for all impacted games who purchased directly through the Marlins may alternatively request a refund for amounts paid (ticket + fees) for impacted tickets. Refund requests must be submitted in writing by July 20, 2020 to [email protected] or 501 Marlins Way, Miami, FL 33125. Marlins Members, suite holders and group leaders who commit account credit amounts to the 2021 season will receive a special 2020 Credit Package of other incentives in addition to the 10% bonus ticket credit - please contact your dedicated Membership Experience Executive for more information.
Any complimentary tickets received for impacted games are invalid and will not be eligible for a rescheduled game or future game exchange.
The following list of impacted games will be updated as appropriate based on future 2020 schedule announcements by Major League Baseball.
Any unpaid balance on Marlins ticket accounts will be offset against the account credit or refund provided for impacted tickets. Payments which were scheduled and then suspended for the months of April-August have been canceled.
For Marlins Members, the timetable for the 2021 season re-enrollment period and Member EasyPay will be communicated by late August 2020.
Account credits will be loaded to the original account of purchase in My Marlins Tickets.
Account refunds will be processed within seven (7) business days of written receipt of request. Refunded tickets purchased with a credit card will automatically be refunded to the card of purchase – please note it may take up to ten (10) business days for the return to appear in the credit card account. Refunded tickets purchased with cash or check will be refunded with a check to be sent to the mailing address on file for the original account of purchase in My Marlins Tickets.
Fans who purchased impacted tickets through a third-party site such as SeatGeek or StubHub will need to contact the marketplace directly for account status and ticket policies.
All 2020 impacted ticket buyers who purchased tickets at the ticket windows and do not have those tickets under a My Tickets account will only be issued a refund. To receive a refund, please mail a copy of your receipt, ticket(s), full name, address, phone number and a written refund request to the Miami Marlins Ticket Office at 501 Marlins Way, Miami, FL. 33125.
- All cash and credit card buyers will receive a refund check in the mail within 10 business days of receipt.
- Refunds or credits will not be processed at the ballpark ticket windows.
Tickets for the Marlins 2021 regular season home schedule which were impacted remain subject to the 2021 Ticket Policy-COVID-19 which can be found below.