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Home Run Rewards - Frequently Asked Questions


For more information, contact 305.480.2525 or [email protected].


WHO IS ELIGIBLE TO JOIN HOME RUN REWARDS?

All Marlins Fans deserve to be rewarded. Home Run Rewards is a free, interactive program that provides fans creative ways to engage with the Miami Marlins.

I AM A MARLINS MEMBER. DO I NEED TO REGISTER FOR HOME RUN REWARDS?

As an exclusive benefit, all Marlins Members are registered for free when enrolling for a 2022 Marlins Membership. You can expect to receive a confirmation email from [email protected] within one (1) week of enrollment notifying you that your Home Run Rewards account is ready to access.

HOW CAN I ACCESS MY HOME RUN REWARDS ACCOUNT?

Home Run Rewards is best accessed on the MLB Ballpark App. Tap the Marlins tab, and then tap the Rewards Card icon.

You can also access your account at https://marlinsrewards.com on the following browsers: Google Chrome, Safari, and Microsoft Edge.

HOW DO I LOG-IN TO HOME RUN REWARDS?

Log-in to Home Run Rewards with the email address and password associated with your MLB.com account.

Remember, the email address associated with your MLB.com account must be verified with your Marlins Ticket account in order to log-in. Not sure how to verify your email address? CLICK HERE

WHAT MARLINS TICKET PURCHASES ARE ELIGIBLE FOR REWARDS POINTS?

Rewards points are eligible for any tickets purchased to a home game at loanDepot park. This offer includes tickets associated with your Marlins Membership and additional tickets purchased, such as suite rentals, group outings, theme nights, and more.

As of November 1, 2021, tickets associated with a Marlins Membership will be limited to 1,500 rewards points.

HOW CAN I EARN REWARDS POINTS FOR PURCHASING A TICKET TO A MARLINS HOME GAME?

To earn rewards points for Marlins ticket purchases, all ticket purchases must be made with the Marlins Ticket Account number associated with your Home Run Rewards account. Any ticket purchases made under a different account number or through a third-party website will not be eligible for rewards points.

Unsure of your Marlins Ticket Account number? Tap the Account Tab Home Run Rewards portal to confirm!

WHEN CAN I EXPECT TO SEE MY EARNED REWARDS POINTS FOR TICKET PURCHASES?

For tickets associated with a Marlins Membership, rewards points will be earned as soon as your Home Run Rewards account is activated. For additional tickets purchased, you can expect to see your earned rewards points 1-3 business days after the game has passed.

WHEN CAN I ENTER BONUS CODES?

All bonus codes must be entered by 11:59 PM ET the day they are released. Bonus codes will not be valid for entry after that time. Should a Marlins game be played in a western time zone or go into extra innings, the bonus code entry period may be extended.

Bonus Codes are case sensitive and must be entered exactly how they are displayed. All bonus codes must be entered in all capital letters with no spaces: For example, "BILLYTHEMARLIN."

IF I LOSE AN AUCTION, DO I LOSE THE REWARDS POINTS I USED TO BID?

Upon conclusion of an auction, rewards points are only deducted from the account that placed the winning bid. If you lose an auction, rewards points will be returned to your account.

IF I ENTER A SWEEPSTAKES AND DON'T WIN, DO I LOSE THE REWARDS POINTS I USED TO ENTER?

Upon conclusion of a sweepstakes, all rewards points used for entry are non-refundable, regardless of the outcome.

HOW OFTEN CAN I PLAY TRIVIA?

Be sure to check the Home Run Rewards portal often, as a new Marlins Trivia Question is released every week.

WILL I LOSE REWARDS POINTS IF I ANSWER TRIVIA INCORRECTLY?

Good news - rewards points are not lost when playing Trivia, only earned!

WILL ANY OF MY UNUSED POINTS FROM THE 2022 SEASON ROLL OVER INTO THE 2023 SEASON?

As of January 1, 2019, unused rewards points will not roll over into the following season. All points must be used in full by October 31, 2022.

Marlins Members that enroll for the 2023 Season can expect to receive rewards points in December 2022 to enjoy Home Run Rewards year-round.

WILL THERE BE ADDITIONAL WAYS TO EARN REWARDS POINTS FOR THE 2022 SEASON?

Stay tuned for additional information on ways you can earn more rewards points in 2022!

I BELIEVE THERE IS AN ERROR REGARDING MY REWARDS POINTS, WHAT SHOULD I DO?

If you believe there is an error regarding your rewards points, please email [email protected] or contact your dedicated Membership Experience Executive.

WHAT TYPES OF REWARDS DOES HOME RUN REWARDS OFFER?

  1. Instant Redemptions: Fans can pick and choose what rewards they want to instantly lock-in to enjoy.
  2. Auctions: Fans can bid their rewards points on rare and desirable Marlins items and experiences against fellow Marlins fans.
  3. Sweepstakes: Fans are provided with new and fun opportunities to win exclusive rewards.

HOW CAN I CLAIM MY REWARD?

Ready to claim your reward? Below are several options to claim your redeemed rewards throughout the non-playing season.

  1. BALLPARK APPOINTMENT – Email your dedicated Membership Experience Executive or [email protected] to schedule an appointment at loanDepot park to claim your rewards. Appointments are available Monday – Friday from 10:00 AM ET - 5:00 PM ET, excluding holiday breaks, and require a 72 hour notice.
  2. SHIPPING – Can’t make it to the ballpark? Purchase a one-time shipment for a $10 packaging fee and all redeemed rewards will be sent to the address associated with your Home Run Rewards account on the 1st business day of the next month. CLICK HERE to purchase shipping.

HOW CAN I UNLOCK ADDITIONAL SAVINGS ON IN-PARK PURCHASES?

By enrolling for a 2022 Marlins Membership, you are automatically eligible for one of the following rewards levels: MVP, All-Star, Gold Glover, or Silver Slugger. These rewards levels offer savings of 10-25% on food & beverage and merchandise purchases. To learn more, CLICK HERE.

WHERE CAN I SCAN MY REWARDS CARD?

Your Rewards Card may be scanned at any food & beverage or merchandise locations at loanDepot park.

WHAT IS BALLPARK CREDIT?

Exclusive to Marlins Members, Ballpark Credit covers your concession purchases at loanDepot park. By enrolling early for a Marlins Membership, you may be eligible for a monthly allowance of Ballpark Credit for the 2022 season. Contact your dedicated Membership Experience Executive or email [email protected] to find out if you are eligible today.

WHEN CAN I USE MY BALLPARK CREDIT?

Ballpark Credit may be accessed in a monthly allowance on your Rewards Card from March 31 to October 31. This allowance will be available on the 1st of each month and will reset on the 1st of the following month. Eligible monthly allowances are as follows: March/April, May, June, July, August, and September/October. Ballpark Credit allowances do not roll over to the following month. Be sure to use each allowance to the fullest to get the most out of this exclusive benefit.

ARE THERE ANY EXCLUSIONS TO HOW THE REWARDS CARD MAY BE USED?

Rewards Card savings cannot be used on already discounted concession and merchandise items. The Rewards Card may not be scanned at cash only locations, such as roaming concession vendors. In addition, the Rewards Card may not be scanned for the following: autographed memorabilia from the Authentics Collection, Silent Auction bids with the Marlins Foundation, single game tickets, or membership plan upgrades, food and beverage packages or add-ons in loanDepot park premium and hospitality spaces, and loanDepot park parking. Benefits on the Rewards Card may not be combined with promotional offers and or Stored Value tickets at loanDepot park.

CAN I REQUEST A PHYSICAL REWARDS CARD?

As of January 1, 2019, all Rewards Cards may be accessed in the MLB Ballpark App via mobile device to provide easy access and prevent lost cards. Physical cards will not be available for the 2022 Season.