Home Run Rewards - Frequently Asked Questions
WHO IS ELIGIBLE TO JOIN HOME RUN REWARDS?
All Marlins Fans deserve to be rewarded. Home Run Rewards is a free, interactive program that provides fans creative ways to engage with the Miami Marlins.
I AM A MARLINS MEMBER. DO I NEED TO REGISTER FOR HOME RUN REWARDS?
As an exclusive benefit, all Marlins Members are registered for free when enrolling for a 2023 Marlins Membership. You can expect to receive a confirmation email from [email protected] within one (1) week of enrollment notifying you that your Home Run Rewards account is ready to access.
HOW CAN I ACCESS MY HOME RUN REWARDS ACCOUNT?
Home Run Rewards is best accessed on the MLB Ballpark app. Tap the Marlins tab, and then tap the Rewards Card icon.
You can also access your account at https://marlinsrewards.com on the following browsers: Google Chrome, Safari, and Microsoft Edge.
HOW DO I LOG-IN TO HOME RUN REWARDS?
Log-in to Home Run Rewards with the email address and password associated with your MLB.com account.
Remember, the email address associated with your MLB.com account must be verified with your Marlins Ticket account in order to log-in. Not sure how to verify your email address? CLICK HERE
WHAT MARLINS TICKET PURCHASES ARE ELIGIBLE FOR REWARDS POINTS?
Rewards points are eligible for any tickets purchased to a home game at loanDepot park. This offer includes tickets associated with your Marlins Membership and additional tickets purchased, such as suite rentals, group outings, theme nights, and more.
As of November 1, 2021, tickets associated with a Marlins Membership will be limited to 1,500 rewards points.
HOW CAN I EARN REWARDS POINTS FOR PURCHASING A TICKET TO A MARLINS HOME GAME?
To earn rewards points for Marlins ticket purchases, all ticket purchases must be made with the Marlins Ticket Account number associated with your Home Run Rewards account. Any ticket purchases made under a different account number or through a third-party website will not be eligible for rewards points.
Unsure of your Marlins Ticket Account number? Tap the Account Tab Home Run Rewards portal to confirm!
WHEN CAN I EXPECT TO SEE MY EARNED REWARDS POINTS FOR TICKET PURCHASES?
For tickets associated with a Marlins Membership, rewards points will be earned as soon as your Home Run Rewards account is activated. For additional tickets purchased, you can expect to see your earned rewards points 1-3 business days after the game has passed.
WHO IS ELIGIBLE TO EARN GAME ATTENDANCE POINTS?
New to the 2023 Season, any rewards points associated with game attendance are exclusive to the fan who scans a ticket to a Marlins home game. Fans who purchase a ticket and forward it to a friend, will not be eligible to receive rewards points based on game attendance and will only receive rewards points for purchasing the ticket.
WILL I RECEIVE REWARDS POINTS FOR FORWARDING A TICKET?
Yes! If you purchase a ticket and forward it to a friend, you will receive 1 point per ticket forwarded.
WHEN AND WHERE ARE BONUS CODES AIRED?
Bonus Codes are aired during randomized innings on Bally Sports Florida and Marlins Radio broadcasts for each regular season game the Marlins play on the road.
WHEN CAN I ENTER BONUS CODES?
All bonus codes must be entered by 11:59 PM ET the day they are released. Bonus codes will not be valid for entry after that time. Should a Marlins game be played in a western time zone or go into extra innings, the bonus code entry period may be extended.
Bonus Codes are case sensitive and must be entered exactly how they are aired. All bonus codes must be entered in all capital letters with no spaces: For example, "BILLYTHEMARLIN."
CAN I ENTER BONUS CODES FOR BOTH BALLY SPORTS FLORIDA AND MARLINS RADIO BROADCASTS?
As of January 1, 2022, the bonus code displayed on Bally Sports Florida will be the same bonus code aired on Marlins Radio – this code may be entered one (1) time per account the day the code is released.
IF I LOSE AN AUCTION, DO I LOSE THE REWARDS POINTS I USED TO BID?
Upon conclusion of an auction, rewards points are only deducted from the account that placed the winning bid. If you lose an auction, rewards points will be returned to your account.
IF I ENTER A SWEEPSTAKES AND DON'T WIN, DO I LOSE THE REWARDS POINTS I USED TO ENTER?
Upon conclusion of a sweepstakes, all rewards points used for entry are non-refundable, regardless of the outcome.
WILL ANY OF MY UNUSED POINTS FROM THE 2023 SEASON ROLL OVER INTO THE 2024 SEASON?
As of January 1, 2019, unused rewards points will not roll over into the following season. All points must be used in full by December 17, 2023.
Marlins Members that enroll for the 2024 Season can expect to receive rewards points in January 2024 to enjoy Home Run Rewards year-round.
I BELIEVE THERE IS AN ERROR REGARDING MY REWARDS POINTS, WHAT SHOULD I DO?
If you believe there is an error regarding your rewards points, please email [email protected] or contact your dedicated Membership Experience Executive.
WHAT ARE CHALLENGES?
New to the 2023 Season, Challenges are a brand new way for Home Run Rewards users to unlock offers. Complete a series of challenges throughout the season to earn badges and rewards.
WHAT CAN I EARN BY COMPLETING CHALLENGES?
Home Run Rewards users can earn a wide range of rewards from Rewards Points, Ballpark Credit, Exclusive Prizes and more.
WHERE CAN I VIEW MY PROGRESS?
Challenges can be found on the home page of the Home Run Rewards portal. From there, you will be able to see all the active challenges and track your progress.
HOW MANY CHALLENGES WILL BE RELEASED THROUGHOUT THE YEAR?
New Challenges will be released regularly throughout the 2023 Season. Be sure to check the Home Run Rewards portal often to access the latest offers.
WHAT TYPES OF REWARDS DOES HOME RUN REWARDS OFFER?
- Instant Redemptions: Fans can pick and choose what rewards they want to instantly lock-in to enjoy.
- Auctions: Fans can bid their rewards points on rare and desirable Marlins items and experiences against fellow Marlins fans.
- Sweepstakes: Fans are provided with new and fun opportunities to win exclusive rewards.
HOW CAN I CLAIM MY REWARD?
Ready to claim your reward? Below are several options to claim your redeemed rewards throughout the non-playing season.
- GAMEDAYS AT LOANDEPOT PARK – In season, you may claim your rewards during Marlins home games at the Home Run Rewards desk, located in Section 15 at Member HQ. For reduced lines and easy pick-up, it is recommended to claim your rewards at this location following the 3rd Inning. As a friendly reminder, your digital Rewards Card must be presented at the time of pick-up in order to claim your reward.
- BALLPARK APPOINTMENT – Email your dedicated Membership Experience Executive or [email protected] to schedule an appointment at loanDepot park to claim your rewards. Appointments are available Monday – Friday from 10:00 AM ET – 5:00 PM ET, excluding holiday breaks, and require a 72 hour notice.
- SHIPPING – Can’t make it to the ballpark? Purchase a one-time shipment for a $10 packaging fee and all redeemed rewards will be sent to the address associated with your Home Run Rewards account on the 1st business day of the next month. CLICK HERE to purchase shipping.
WHAT IS THE REWARDS CARD?
The Rewards Card is a digital card that unlocks additional benefits for your Ballpark Purchases: this includes, but is not limited to Savings, Ballpark Credit, and additional Rewards Points.
HOW DO I ACCESS MY REWARDS CARD?
The Rewards Card may be accessed through through the Home Run Rewards portal on a mobile device. Log-in to your Home Run Rewards account and tap the Rewards Wallet icon, located on the home page. The QR Code that will display is known as your Rewards Card and what your should scan to unlock additional benefits.
HOW CAN I UNLOCK ADDITIONAL SAVINGS ON IN-PARK PURCHASES?
By enrolling for a 2023 Marlins Membership, you are automatically eligible for one of the following rewards levels: MVP, All-Star, Gold Glover, or Silver Slugger. These rewards levels offer savings of 10-25% on food & beverage and merchandise purchases. To learn more, CLICK HERE.
WHERE CAN I SCAN MY REWARDS CARD?
Your Rewards Card may be scanned at any food & beverage or merchandise locations at loanDepot park. Exclusion may apply.
WHAT IS BALLPARK CREDIT?
Exclusive to Marlins Members, Ballpark Credit covers your concession purchases at loanDepot park. By enrolling early for a Marlins Membership, you may be eligible for a monthly allowance of Ballpark Credit for the 2023 season. Contact your dedicated Membership Experience Executive or email [email protected] to find out if you are eligible today.
WHEN CAN I USE MY BALLPARK CREDIT?
Ballpark Credit may be accessed in a monthly allowance on your Rewards Card from March 30 to October 31. This allowance will be available on the 1st of each month and will reset on the 1st of the following month. Eligible monthly allowances are as follows: March/April, May, June, July, August, and September/October. Ballpark Credit allowances do not roll over to the following month. Be sure to use each allowance to the fullest to get the most out of this exclusive benefit.
HOW CAN I USE MY REWARDS CARD WHEN PLACING A MOBILE ORDER?
When placing a mobile order on the MLB Ballpark App, you may access your Savings and Ballpark Credit at the time of checkout. When the cart is loaded, tap the Apply Savings button and log-in using the same email address and password that is associated with your Home Run Rewards account. When prompted, you may tap the available benefits you wish to apply to your order.
ARE THERE ANY EXCLUSIONS TO HOW THE REWARDS CARD MAY BE USED?
The Rewards Card may not be scanned on already discounted concession and merchandise items or for any cash only locations, such as roaming concession vendors. In addition, the Rewards Card may not be scanned for the following: autographed memorabilia from the Authentics Collection, Silent Auction bids with the Marlins Foundation, single game tickets, or membership plan upgrades, food and beverage packages or add-ons in loanDepot park premium and hospitality spaces, and loanDepot park parking. Benefits on the Rewards Card may not be combined with promotional offers and or Stored Value tickets at loanDepot park.
CAN I REQUEST A PHYSICAL REWARDS CARD?
As of January 1, 2019, all Rewards Cards may be accessed in the MLB Ballpark app via mobile device to provide easy access and prevent lost cards. Physical cards will not be available for the 2023 Season.