A-TO-Z GUIDE & TICKET TERMS AND CONDITIONS
This A-to-Z Guide was created by the Pittsburgh Pirates to assist Guests during their visit to PNC Park and to summarize important terms and conditions of tickets to Pirates games and other events held at PNC Park. All ticket holders, on behalf of themselves and any minor(s) accompanying them, must accept these terms and conditions in order to enter PNC Park.
IMPORTANT: A ticket is a revocable license to enter PNC Park to attend and observe the event in the location identified on the face of the ticket. The Pirates reserve the right to terminate the license granted by a ticket by tendering to the ticket holder the purchase price printed on the ticket. Further, the Pirates reserve the right, without refund of any portion of the purchase price, to revoke the license granted by a ticket and refuse admission or eject any person: (a) who violates the terms and conditions explained below or those printed on the ticket; (b) who appears to be or is intoxicated; (c) whose conduct is deemed by the Pirates to be improper, disorderly or unbecoming; or (d) who uses vulgar, abusive, or derogatory language, including but not limited to offensive language concerning another person’s race, color, religion, ancestry, national origin, age, gender, genetics, gender identity or expression, sexual orientation, or marital, familial or disability status or status as a covered Veteran or any other status protected by law. This information is always subject to change. Ticket holders are solely responsible for reading and understanding this information before using their ticket. This information is presented in alphabetical order for your ease of use.
PLEASE NOTE: The information below applies to the 2021 baseball season at PNC Park.
ADDRESS/TELEPHONE/WEBSITE FOR EXECUTIVE OFFICE
EXECUTIVE OFFICE CONTACT INFORMATION
Pittsburgh Pirates Baseball Club PNC Park at North Shore
115 Federal Street or P.O. Box 7000 Pittsburgh, PA 15212
Phone Number: 1-800-BUY-BUCS (1-800-289-2827)
ADVANCED TICKET SALES
(Based on availability)
Tickets for future Pirates home games can be purchased the following ways:
- At the Pirates Main Ticket Office located at PNC Park on the corner of West General Robinson and Federal Streets. The Pirates Main Ticket Office is open Monday through Friday from 9:00 a.m. to 5:00 p.m. (or 15 minutes after game ends on gameday). On gameday Saturdays and Sundays, the Pirates Main Ticket Office will open at 9 a.m. and close 15 minutes after the game ends.
- To purchase tickets, call 1-800-BUY-BUCS or visit us online at pirates.com.
ADVERTISING/PROMOTIONAL USE OF TICKETS
Tickets may not be used for advertising, promotion (including contests and sweepstakes), or other trade or commercial purposes without the Pirates express written consent.
ALCOHOLIC BEVERAGE POLICIES
Guests who appear to be under the age of 30 are required to show valid photo ID indicating legal proof of age when purchasing alcohol inside the ballpark. Alcoholic beverage sales are limited to two (2) alcoholic beverages per person, per ID, per transaction. Alcohol sales will be discontinued at the end of the 7th inning at all vendor and concession stands. The Miller Lite Skull Bar, Arnold Palmer Spiked Bar, and Terrace Bar will continue to serve alcohol until the end of the game. The Jim Beam Left Field Lounge will continue to serve alcohol a minimum of 30 minutes after the end of the game. The Pirates and Game Day Security Team Members reserve the right to remove any Guest who appears visibly intoxicated or is being unruly or disruptive due to his or her intoxication. The Pirates also reserve the right to deny admission to any individual who appears intoxicated during his or her entry into PNC Park. The Pirates and concessions vendors also reserve the right to deny alcoholic beverage service to any Guest who appears intoxicated.
Guests with a disability may be accompanied by a service animal during an event at PNC Park. For those Guests interested in attending a game with a dog that is not a service animal, the Pirates offer specifically designated "Pup Nights" at PNC Park. For more information, please call 1-800-BUY-BUCS (1-800-289-2927) or log into pirates.com/pups.
Soloists interested in singing the National Anthem prior to a Pirates home game can audition at PiratesFest, held each year. Choirs can also inquire about singing the National Anthem by contacting the Pirates Group Sales Department at 1-800-BUY-BUCS (1-800-289-2827) or e-mail us at [email protected].
ASSISTED LISTENING DEVICES
Assisted listening devices are available free of charge at Main Guest Relations located at the bottom of the Home Plate Rotunda. Please present your valid credit card or driver’s license for deposit, which will be returned to you upon return of the equipment.
ASSUMPTION OF RISK & WAIVER
A ticket holder (“Holder”) and accompanying minor(s) assume all risk and danger incidental to a game or event (the “Event”), occurring in any part of PNC Park, including but not limited to the stands, concourses and concession areas, at any time prior to, during or subsequent to the Event (including but not limited to, injuries from balls, bats or other objects entering the stands, including objects projected into the stands for entertainment purposes).
Holder agrees to waive and release any claim that the Pirates, PNC Park, the Sports and Exhibition Authority, Major League Baseball, the Participating Clubs, and all of their respective parents, subsidiaries, affiliated entities, players, coaches, officers, members, managers, employees, partners, sponsors, and agents are liable or responsible for losses or injuries to person or property arising or related in any way to Holder’s or any accompanying minor(s)’ use of this ticket. Please stay alert and be aware of your surroundings.
All disputes related to Holder’s attendance, the purchase or use of this ticket, or participation in, attendance at, or observation of an Event (“Arbitration Claims”) must be submitted for and resolved by binding arbitration. Additional information can be found on the Pirates’ website www.pirates.com/a-z. Holder acknowledges certain rights he/she would have in court, including to a jury trial and appeal, are not available in arbitration.
Holder agrees that Arbitration Claims must be arbitrated on an individual basis, and not joined with claims of other parties or pursued in a class or other form of representative action. Arbitrations shall be administered by the American Arbitration Association (“AAA”) pursuant to their applicable rules. Holder waives any right to resolve Arbitration Claims in a jury trial or class action.
Due to COVID-19 safety protocols and Major League Baseball regulations, Pirates players will not be signing autographs during games.
Beginning in the 7th inning and continuing post-game, AAA East Central will offer complimentary service to Guests needing automotive assistance. To reach the “Buc Truck,” stop by the nearest Guest Relations location. Guests may also contact AAA directly by phoning (412) 362-1900.
MLB has strongly come out in support of restricting all bags entering ballparks for at least the 2021 season, for the health of Guests and the staff. For the 2021 Season the Pirates will enact a “No-Bag” policy for Guests entering PNC Park. Exceptions will include bags that are used for medical/ADA reasons, bags designated as diaper bags for the care of infants and small toddlers, and small clutch purses that measure no more than 8" x 5" x 1".
All bags that meet the exceptions will still be screened at a single designated “Bag-Line” at each gate. The restrictions for contents of the bag will remain the same as in the past, and the list of contraband items can be found in the “A to Z” Guide. Staff members assigned to screen bags will be equipped with a search stick and nitrile gloves. The bags will be searched utilizing Department of Homeland Security (DHS) standards and techniques. Once a bag has cleared the search, a band will be attached to the bag that is color-coded for the day of the week and includes the date of the game. Guest will be instructed that the tag must remain affixed to the bag for the entire game or it will be subject to secondary searches.
EXCEPTIONS TO BAG POLICY:
MEDICAL REASONS: Bags carried for medical reasons may be brought into PNC Park, after being properly searched by security. The bag must be tagged with a game/event specific band to alert security staff and law enforcement the bag was admitted properly.
Examples of medical reasons may include, but are not limited to:
- The bag contains medical equipment, to include monitors, pumps, prosthetics, special dietary supplements, hearing assistance devices, medicines, aids for autism spectrum disorders, breast feeding pumps and supplies. (over the counter medications are generally not considered a “medical necessity” unless accompanied by medical directives from a physician.
- Staff shall not ask any Guest what their medical condition consists of or query them once they declare a medical need.
- Security Supervisors should be contacted with any questions regarding these exceptions.
- DIAPER BAGS: Bags carried with diapers and supplies for the care of young children (infant or toddler), or a child with disabilities, is permitted after being properly searched by security. The bag must also be tagged with a game/event specific band to alert security, staff, and law enforcement the bag was properly admitted. Examples of diaper bag contents include (but not limited to):
- Diapers, infant or child clothing, infant blankets, children’s bottles, sipping cups, formula, breast milk pumps, wipes, snacks for the child, etc….
- Security Supervisors should be contacted with any questions regarding these exceptions.
- Media members should be directed to enter through the Staff/Media entrance at the Right Field Gate at the end of Mazeroski Drive. (Exceptions to this would be media broadcasting along Federal Street, doing a pre- game broadcast. They will be permitted to re-enter through the Allegheny Health Network Gate).
CLUTCH PURSES: Those persons carrying small clutch purses, measuring 8” in length X 5” width X 1” thick or less would be granted an exception to the bag policy. These bags will also be searched by staff and purses or personal bags larger than those dimensions will be denied entry.
For iPhone and Android users, the MLB Ballpark app is your mobile companion when visiting PNC Park. This official MLB ballpark application perfectly complements and personalizes your trip to PNC Park with mobile check-in, social media, offers, rewards and exclusive content. Visit our MLB Ballpark Ambassadors during the game located on the Riverwalk.
- Purchase and Manage your Tickets
- Read the First Pitch Magazine
- Get Player Entrance Music
- Ask Questions using AI Bot
- Play Interactive Games
The Pirates welcome signs and banners. To ensure that these articles do not pose a safety risk or detract from the enjoyment of other Guests, the Pirates request you adhere to the following guidelines:
- Please do not place banners/signs in the eyesight of the batter, hang over the outfield fences or behind foul poles. Banners should in no way infringe on the sightlines of players, umpires or other PNC Park Guests. The banners/signs must be 4" x 8" or smaller in size.
- Banners/signs may not be placed anywhere inside the playing field, and may not contain any messages or images determined by the Pirates to be commercial, political, derogatory, obscene, or otherwise distracts from the experience of other Guests. The Pirates reserve the right to remove any banner or sign that violates these guidelines.
BREAK IN PLAY POLICY
To minimize disruption to our seated Guests, the Pirates request that whenever feasible, Guests with tickets in the lower bowl (Sections 101-132) return to their seats between batters or during a stoppage in play.
BUCAROOS KIDS CLUB
The 2021 Bucaroos Kids Club presented by Chick-fil-A Pittsburgh is for kids 14 and younger, offers special member-only benefits, and is valid all year.
For more information please visit pirates.com/bucaroos or visit the Bucaroos Kids Club kiosk located on the Riverwalk prior to the 7th inning during any Pirates home game.
CAMERAS AND VIDEO RECORDERS
Guests are welcome to bring cameras and video recorders into the ballpark for personal use only. Guests will not be permitted to bring any hard-sided cases into the ballpark. Commercial use of photos without the express written consent of the Pirates is prohibited. Guests are requested to avoid standing in the aisles while using cameras or video recorders. Guests should not obstruct the views of others while taking pictures and should refrain from using tri-pods and monopods. The Pirates reserve the right to remove any Guests that do not cooperate with this policy.
Ticket holders are prohibited from transmitting or aiding in the transmission of any information, including but not limited to, any account, description, picture, video, audio, reproduction or other information, about the game or event and any entertainment, attractions, warm-ups, practices, pre-game, post-game or between- inning activities, promotions or competitions offered in connection with the game or event. The Pirates, Major League Baseball, and their respective assignees or affiliates are the exclusive owners of all copyrights and other proprietary rights in the game or event.
Cell phone charging outlets are available in various locations throughout the ballpark. All Guests can bring their own charging cord and plug into the outlets located under the drink rails at the Terrace Bar. Guests on the Club Level will have access to outlets at the drink rails located in Club 3000 and Keystone Corner. Guests in the Home Plate Club can utilize the outlets located under the bar.
CHEVRON STEM ZONE
For the safety of all of our young Guests, the Chevron Stem Zone will be closed due to COVID-19 safety protocols.
PNC Park offers complimentary admission to children under 32" in height. However, we do request that these children sit in their parent or guardian’s lap and not occupy an additional seat. Promotional giveaway items are only available for ticketed Guests. See individual ticket prices for more information.
DEROGATORY LANGUAGE PROHIBITED AT PNC PARK
The Pirates are committed to maintaining an environment free from harassment, and strictly prohibit the use of Derogatory Language by any guest, employee or visitor to PNC Park. Derogatory Language is the use of offensive language concerning another individual’s, race, color, religion, ancestry, national origin, age, gender, genetics, gender identity or expression, sexual orientation, or marital, familial or disability status or status as a covered Veteran or any other status protected by law. Each complaint of abusive fan behavior based on the use of Derogatory Language will be promptly investigated and persons who are credibly found to have violated this policy will be subject to discipline, up to and including ejection from the game and potential ban from PNC Park at the discretion of the Pirates.
Guests, employees and other visitors to PNC Park may report an individual’s use of Derogatory Language as follows:
- Text “The Word” SECURITY to 61592 with their seat location;
- Reporting an issue of Derogatory Language to a Pirates employee; and/or
- Reporting an issue of Derogatory Language to an Aramark or Fanatics employee.
DESIGNATED DRIVER PROGRAM
The Miller Lite Designated Driver Program is presented by Miller Lite and Aramark. Registrants for the Miller Lite Designated Driver Program must be 21 years of age and have a valid Driver’s License.
For more information, please visit the Designated Driver booth near Section 101.
With the MLB Ballpark app, you can access your My Pirates Tickets account with your supported iOS or Android smartphone, giving you the ability to manage your digital tickets. Be sure to log in with your MLB account or the email used to buy tickets to easily access and manage your tickets.
Also see Ballpark app.
The Pirates are committed to providing every Guest with a comfortable and enjoyable experience at the ballpark, including those Guests with disabilities. To accommodate our Guests with disabilities, PNC Park offers the following:
- Drop-off zones located near the ballpark along Mazeroski Way and West General Robinson Street.
- Parking for Guests with disabilities in parking lots surrounding PNC Park. This parking is available on a first-come, first-served basis. Call ALCO Parking Corporation at (412) 323-4455 for more information.
- Accessible seating options throughout the ballpark. If an exchange is required for an accessible seating location, please visit any ticket window or visit the Main Guest Relations Office located at the bottom of Peoples Home Plate Rotunda.
- Assisted listening devices available upon request at the Main Guest Relations location at the bottom of Peoples Home Plate Rotunda.
- Open captioned scoreboard to accommodate Guests with hearing impairments.
- Elevators conveniently located throughout the ballpark (see maps on page 58).
PNC Park Game Day Team Members are ready to help with any questions you may have about access to and within PNC Park. While attending events at the ballpark, please contact a member of our Guest Experience Team for assistance or information. When away from the ballpark, please call 1-800-BUY-BUCS (1-800-289-2827) for disability access information.
DISPUTES – MANDATORY ARBITRATION AGREEMENT & CLASS ACTION WAIVER
The Pirates care deeply about maintaining good relationships with Guests. If you have a problem with your ticket or the event you are attending, a telephone call to customer service may resolve the matter quickly and amicably. Any dispute not resolved informally must be resolved in accordance with this Arbitration Agreement. Each ticket holder and the Pirates agree to arbitrate any and all claims and disputes relating in any way to a ticket holder’s or any accompanying minor’s purchase or use of a ticket, participation in, attendance at, and/or observation of a Pirates game or other event, the ticket terms and conditions, and any related dealings between them. This includes, but is not limited to, any claims of bodily injury or property damage arising out of a ticket holder’s and/or minor’s attendance at and/or participation in an event (“Arbitration Claims”), except for Arbitration Claims concerning the validity, scope or enforceability of this Arbitration Agreement, through binding individual arbitration. This Arbitration Agreement involves interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16 (“FAA”), and not by state law.
In any Arbitration Claim to be resolved by arbitration, neither a ticket holder nor the Pirates will be able to have a court or jury trial or participate in a class action or class arbitration. Other rights that a holder and the Pirates would have in court will not be available or will be more limited in arbitration, including the right to appeal. A ticket holder and the Pirates each understand and agree that by requiring each other to resolve all disputes through individual arbitration, each is waiving the right to a court or jury trial. All disputes shall be arbitrated on an individual basis, and not as a class action, representative action, class arbitration or any similar proceeding. The arbitrator(s) may not consolidate the claims of multiple parties.
Arbitrations will be administered by the American Arbitration Association (“AAA”) pursuant to the applicable AAA rules in effect at the time the arbitration is initiated. You may obtain information about arbitration, arbitration procedures and fees from AAA by calling 800-778-7879 or visiting www.adr.org. If AAA is unable or unwilling to arbitrate a dispute, then the dispute may be referred to any other arbitration organization or arbitrator the parties both agree upon in writing or that is appointed pursuant to Section 5 of the FAA. The arbitration shall take place in Pittsburgh, Pennsylvania. The arbitrator shall be authorized to award any relief that would have been available in court, provided that the arbitrator’s authority is limited to a ticket holder and the Pirates alone, except as otherwise specifically stated herein. No arbitration decision will have any preclusive effect as to non-parties. The arbitrator’s decision shall be final and binding. The parties agree that this Arbitration Agreement extends to any other parties involved in any Arbitration Claims, including, but not limited to, minor(s) and the Pirates, including its past, present and future licensees, sponsors, and vendors, and all of their successors and assigns; all other Major League Baseball related entities; PNC Park and the owners and/or operators thereof; any local or state governmental body associated with PNC Park; the ticket manufacturer and/or provider; and all past, present and future affiliates, successors, assigns, players, managers, coaches, employees, partners, members, directors, officers, owners, agents, representatives and independent contractors of such entities. This Arbitration Agreement shall take precedence over the rules of the arbitration organization or arbitrator in the event of any conflict.
The Pirates will be responsible for paying all arbitration fees other than the amount of filing fees Holder would have incurred in the state or federal court in Pittsburgh, whichever is less. Notwithstanding any other provision herein, a ticket holder or the Pirates may seek relief in a small claims court for Arbitration Claims within its jurisdiction. In addition, a ticket holder or the Pirates each may exercise any lawful rights to seek provisional remedies or self-help, without waiving the right to arbitrate by doing so. Notwithstanding any other provision of the Agreement, if the foregoing class action waiver and prohibition against class arbitration is determined to be invalid or unenforceable, then this entire Arbitration Agreement shall be void. If any portion of this Arbitration Agreement other than the class action waiver and prohibition against class arbitration is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Agreement. This Arbitration Agreement will survive the termination of rights granted through the ticket, the conclusion of the event, and/or the bankruptcy or insolvency of a party (to the extent permitted by applicable law).
Prior to initiating a lawsuit or an arbitration proceeding under this Arbitration Agreement, the claimant shall give the other party or parties written notice of the Arbitration Claim (a “Claim Notice”) and a reasonable opportunity, not less than 30 days, to resolve the Arbitration Claim.
Any Claim Notice must (a) identify the Claimant by name, address, email address, and telephone number;
(b) explain the nature of the Arbitration Claim and the relief demanded; and (c) be submitted only on behalf of the Claimant, and not on behalf of any other party. The Claimant must reasonably cooperate in providing any information about the Arbitration Claim that the other party reasonably requests and must give the other party a reasonable opportunity to respond to the demand for relief.
If minor(s) accompany a ticket holder to the game, the ticket holder is deemed to have agreed to this arbitration agreement on behalf of such minor(s) as their parent or guardian or as the authorized agent of their parent or guardian. If holder does not wish to or is not authorized to make such agreement on behalf of the accompanied minor(s), holder should immediately leave the ballpark with the minor(s).
The Pirates receive thousands of requests each year to assist local non-profit organizations and community and civic groups with in-kind donations for various events.
Visit pirates.com/donations for more information.
Elevators are conveniently located throughout the ballpark. There will only be four Guests allowed in the elevator in order to comply with social distancing
requirements. We recommend, if you can, to use the stairs and allow the elevator to be utilized for those who are unable to use the stairs. Guests, who need access to PNC Park via an elevator, including Guests in a wheelchair, may gain access with a valid ticket for any location through any one of these locations:
- Right Field Elevator (Section 101)
- Mazeroski Way Suite Entrance (Section 113)
- Press Entrance (Section 117)
- West General Robinson Suite Entrance (Section 125)
Two sets of escalators are in the ballpark. The escalator at our Home Plate entrance will take Guests to the Main Concourse. The escalators near Stargell Gate will take Guests to the Main Concourse, Club Level and the Upper Concourse. Generally, we prohibit strollers and wheelchairs on our escalators and ask that Guests who have these items with them use the elevators or Rotunda throughout PNC Park.
Interested job seekers may apply online for any available position with the Pirates by visiting careers.pirates.com or pirates.com and clicking on “job opportunities”.
The Pirates are an equal opportunity employer.
FAMILY FUN ZONE
For the safety of all of our Guests, The Family Fun Zone will be suspended due to COVID-19 safety .
In the interest of player and Guest safety, PNC Park maintains a zero-tolerance policy regarding Guest interference with a ball in play or a player during the game. Failure to comply with the policy will result in immediate removal from PNC Park and potential criminal sanctions.
Guests can receive medical treatment by visiting First Aid locations; located on the Main Concourse at Section 115, and on the Upper Concourse at Section 315. Guests who require assistance at their location can find the nearest Team Member to have paramedics brought to their location.
Guests are welcome to keep any foul ball hit into the stands. At no time should a foul or home run ball be thrown back on the field. Violators will be subject to ejection at the Club’s discretion. Any Guest interfering with a ball in play will also be subject to ejection at the Club’s discretion. Unfortunately, the Pirates are not able to accommodate requests for player autographs of foul balls.
GAME/EVENT DATES AND TIMES
All game or event times are subject to change. A ticket holder is solely responsible for reviewing the Pirates’ website www.pirates.com to determine whether the game or event date or time printed on the face of the ticket has been changed. No refunds will be issued if a ticket holder fails to or is unable to attend the game or event identified on the ticket.
Gates will open one and one-half (1 1/2) hours for all start times excluding 6:35 p.m. games where gates will only open one (1) hour before game time. The Home Plate Club will open two (2) hours prior to game time.
Major League Baseball and the Pirates are committed to creating a safe, comfortable and enjoyable atmosphere for Guests attending games at PNC Park.
Guests are NOT permitted to bring any style bags into PNC Park, except for bags used exclusively for Medical or ADA Equipment; or Diaper bags for the care of infants and young toddlers. Clutch purses measuring no greater than 8" X 5" X 1", are acceptable. All bags meeting the exceptions are subject to search and will be marked with a daily pass.
For the comfort and security of all Guests, Guest cannot bring hazardous or disruptive items into PNC Park, including but not limited to balloons, Bluetooth speaker, drones, fireworks, footballs, Frisbee discs, hoverboards, inflatable balls, laser pointers and motorcycle helmets. Weapons and other dangerous or hazardous items are not permitted in PNC Park. Ticket holders may not bring any glass bottles, cans or alcoholic beverages inside PNC Park.
A ticket holder consents to manual or electronic inspection of ticket holder, any accompanying minor, and all bags, clothing, or other articles at any time inside PNC Park. A ticket holder acknowledges and agrees that ticket holder and any accompanying minor may be denied entry to or ejected from the game or event if they are in possession of any item or object that the Pirates consider potentially dangerous, hazardous, inappropriate, or injurious to other patrons, and any prohibited items may be confiscated. A ticket holder and any accompanying minor waive any claims that they might have against the Pirates or any Released Parties, as defined in the ASSUMPTION OF RISK – WAIVER section above. A ticket holder acknowledges that the Pirates and the Released Parties have no liability for ticket holder’s or any accompanying minor’s person or property.
Guests are permitted to bring bottled water and food Water bottles should not exceed 24 ounces in size, and must be clear, plastic, sealed and disposable. Children’s juice boxes and items necessary for medical purposes are permitted. Alcoholic beverages, carbonated beverages, sports drinks, cans, glass bottles and thermoses are not allowed. Outside food and beverage is not permitted entry into the Home Plate Club, Suite Level or the Jim Beam Left Field Lounge areas.
Pirates gift cards are available in denominations of $25 and $50. Gift cards can be purchased at the Pirates Ticket Office, select Giant Eagle stores, and online at Giftcardmall.com. Gift cards are redeemable for non-discounted individual game tickets both online or at the Pirates Ticket Office.
Gift cards may also be redeemed for purchase of Pirates merchandise at the Pirates Clubhouse Store located at PNC Park. Gift cards cannot be used for ticket packages or group tickets. Contact a Pirates Guest Experience
Representative at 1-800-BUY-BUCS (1-800-289-2827) for any additional or revised information related to Pirates gift cards.
Pirates gift cards cannot be used at concession stands inside PNC Park. Aramark Dollars can be used and may be purchased in by calling 412-325-4457.
- Ball striking dugout railings and rebounding onto playing field: In Play.
- Ball entering dugout: Out of Play (Award by Book Rule).
- Ball on top step (lip) of dugout: In Play.
- A catch cannot be made in either dugout: Out of Play.
- Pitched or thrown ball on resting ledge of signage behind Home Plate: In Play.
- Batted ball in flight striking taller wall in left-center field and bounding into left field stands: Home Run.
- Batted ball in flight striking to left of vertical yellow line in right center field and rebounding into play: Home Run.
- Ball reaching the seats above the railing: Home Run.
- Ball hitting screen above scoreboard and beneath railing: In Play.
- Ball striking railing and bounding into right field: In Play.
Pirates games are more fun in groups! Book your outing early as dates fill quickly. Group tickets may be purchased by calling 1-800-BUY-BUCS (1-800-289- 2827), by emailing [email protected] or by visiting pirates.com/groups. Groups of 10 or more may qualify for discounts for select dates. Groups that purchased the Hats Off or theme ticket package may redeem their item, prior to the end of the third inning, by visiting the Pirates Treasure Chest located inside the Right Field Gate (beneath section 101) on the Riverwalk. Guests will have their tickets scanned to redeem their item.
Guests must refrain from conduct that is inconsistent with a safe and enjoyable atmosphere at PNC Park, including but not limited to:
- Interfering with other Guests ability to enjoy the game;
- Using derogatory, foul or abusive language and/or gestures;
- Appearing to be intoxicated or in an impaired capacity;
- Using tobacco products of any kind including e-cigarettes and smokeless tobacco;
- Failing to produce a ticket on request or sitting in a seat which is not ticketed;
- Being in possession of certain items that are not permitted within PNC Park, including but not limited to balloons, Bluetooth speaker, drones, fireworks, footballs, Frisbee discs, glass bottles, hoverboards, inflatable balls, laser pointers, motorcycle helmets, outside alcoholic beverages, weapons of any kind, or other item determined by the Pirates to be hazardous or disruptive;
- Interfering with the progress of the game, a ball in play or throwing objects onto or entering the playing field;
- Wearing clothing which, in the judgment of the Pirates, is indecent, derogatory, obscene, or otherwise detracts from the experience of other Guests;
- Guests are not permitted to place personal belongings, drinks, food or any other items on top of the dugout at any time.
Violators of this Guest conduct policy may be subject to ejection from a game, potential ban from PNC Park at the Pirates’ discretion, and/or possible arrest.
Guests may seek assistance from any PNC Park Team Member. Guest Relations, presented by the Bradenton Area Convention and Visitors Bureau, locations can be found throughout the ballpark and are open at least one and one-half (1 1/2) hours prior to each game and 30 minutes after each game.
Guest Relations locations are as follows:
- Main Guest Relations: At the bottom of the Peoples Home Plate Rotunda.
- Admin Guest Relations: On Federal Street near Administrative entrance
- Upper Kiosk: Near Section 319 at the Home Plate Rotunda
- Information Kiosks: Near Left Field Rotunda & Center Field Gate
- Main Concourse Kiosk: Near Section 116
Located at Section 130, Hunt Auctions offers Guests a variety of authenticated MLB game used and autographed memorabilia for purchase.
KIDS IDENTIFICATION BRACELETS
Young children attending Pirates games may obtain a free ID bracelet personalized with their name and seat location. Wristbands are available at any Guest Relations location. Please report concerns about a lost child to the nearest Guest Relations location or contact any PNC Park Team Member for assistance.
KIDS RUN THE BASES
Due to COVID-19 safety protocols and Major League Baseball regulations, Kids Run the Bases will be suspended indefinitely.
LOST AND FOUND
Lost articles may be turned in at any Guest Relations location during the game. Security will record pertinent information and lost articles will be cataloged and maintained for 30 days. Guests needing assistance in retrieving lost items during non-game hours may call 24 Hour Security at (412) 325-4869.
LOST CHILDREN/MISSING PERSONS
Guests should report any missing persons at any Guest Relations location (See Guest Relations for locations). The Guest Experience Team will work closely with the PNC Park Game Day Security Team Members to locate the missing individual(s).
See Kids Identification Bracelets.
In partnership with Mamava, PNC Park provides Guests access to clean and comfortable spaces to breastfeed, use a breast pump, or care for young children. There are two nursing areas in PNC Park:
- A nursing pod is located on the Main Concourse at Section 131.
- A nursing room is located in our Guest Relations office at the bottom of the Peoples Home Plate Rotunda.
You can access these spaces through the Mamava app, or by visiting any of our Guest Relation locations
Due to COVID-19 safety protocols and Major League Baseball regulations, On-Field Ceremonies will be suspended indefinitely.
PIRATE PARROT APPEARANCES
When social distancing restrictions lift, the Pirate Parrot and other mascots are available for appearances at non- profit and charitable organizations, private events, parties and corporate functions. To request an appearance, call (412) 325-4781 or visit pirates.com/pirateparrot.
Pirates Charities is the official philanthropic arm of the Pirates. Since its establishment in late 2006, Pirates Charities is committed to strengthening the community by supporting organizations and programs aimed at improving the lives of children and adults through youth baseball and softball, health and wellness, and social responsibility. Pirates Charities has impacted the lives of children and families in the Pittsburgh region, Bradenton, Florida, and Estorga, Dominican Republic (location of the Pirates Latin American Headquarters). To learn more about Pirates Charities and contribute, visit pirates.com/piratescharities.
PIRATES CHARITIES 50/50 RAFFLE
Pirates Charities 50/50 Raffles are conducted during every home game. Tickets are: 2 for $5, 5 for $10, 20 for $20, and 100 for $50.
Winner receives 50% of the total collected and the remaining 50% benefits Pirates Charities. Tickets are sold through the last out of the 6th inning and the winning number is announced in the middle of the 8th inning (winner need not be present).
Raffle ticket sellers are located throughout the ballpark. Please view service map for locations. Please visit pirates.com/5050 for more information.
PIRATES FAN COUNCIL
The Pirates Fan Council is an exclusive online community made up of fans who are interested in sharing their opinions and suggestions about the Pirates to help make all aspects of the fan experience exceed your expectations, from the website, to ticket purchases, to the in-game experience as well as benefits that you receive as a fan. You may even be asked to give your opinions on potential ballpark improvements, food options, uniform changes, advertising and more.
To join the Pirates Fan Council, please visit piratesfancouncil.com where you complete a short survey about your personal ticket purchase history with the Pittsburgh Pirates.
PNC PARK EVENTS
PNC Park is available on non-game days and during the off-season for various events, including corporate events, seminars, weddings, cocktail receptions, holiday parties, charity galas, bar/bat mitzvahs and much more. For more information, please call (412) 325-4746, or visit our website pirates.com/pncparkevents.
Please visit pirates.com/schedule for all information on games postponed. The Pirates have the right to postpone the playing of any game at PNC Park. Under the provisions of the Official Playing Rules, the Umpire-in-Chief has the sole and unquestioned authority to determine whether and when play will be halted during a game; whether and when play will be resumed; and whether and when a game will be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game is temporarily suspended for rain, umpires must wait 30 minutes before calling the game.
Should there be a second suspension of play, umpires will wait at least 45 minutes before calling a game. For third and any subsequent rain delays umpires are instructed wait at least 30 minutes before calling a game.
Due to COVID-19, safety for our Guests is our number one priority. At select games, Guests will be eligible to receive a promotional item upon entry, based on the advertised promotional guidelines. Please refer to the 2021 promotional schedule for more information. Organizations requesting promotional items for fundraising events and donation purposes should visit pirates.com/donations to review donation guidelines and to complete a donation request form.
*Kids giveaways are for children age 14 and under.
By entering PNC Park, a ticket holder and any minor accompanying a ticket holder grant the Pirates and Major League Baseball, and each of their past, present and future subsidiaries, affiliates, agents, officers, employees and owners (collectively, the “MLB Entities”) and current and future sponsors and licensees of such MLB Entities, an unrestricted worldwide license in perpetuity to use ticket holder’s or minor’s image, likeness, name, voice, comments and/or other proprietary or public rights in any live or recorded broadcast, telecast, photograph, video, audio, audiovisual and/or other recording taken in connection with the game or event or any other transmission, distribution, public performance, or reproduction in whole or in part of the Game, for all purposes and in any and all media now or hereafter known, without compensation or notice. The rights granted herein to the MLB Entities are assignable.
Guests who are in need of a quiet area can visit the Main Guest Relations Office located at the bottom of the Peoples Home Plate Rotunda.
For the comfort and security of all our Guests, we do not allow Guests to enter PNC Park with weapons of any kind, hazardous, and/or disruptive items. Samples of these items that are not permitted in the ballpark include balloons, Bluetooth speaker, drones, fireworks, footballs, Frisbee discs, hoverboards, inflatable balls, laser pointers, motorcycle helmets and weapons of any kind. The Pirates reserve the right to inspect and remove any packages and/or containers.
If a Guest experiences difficulties with other Guest(s) and is in need of assistance or would like to report a safety concern in the ballpark, contact the nearest Team Member or operations personnel.
Also see Security Text and Umbrella Policy.
For a $35 donation to Pirates Charities, you can have a personal message displayed on the PNC Park
scoreboard. It’s a great way to say “Happy Birthday” or “Congratulations!” to your favorite Pirates fan. A maximum of 20 messages are displayed during every home game. For more information please contact the Scoreboard Message Hotline at (412) 325-4992 or email [email protected].
Message forms are also available online at pirates.com/scoreboardmessages. A service fee will be applied to online orders. All messages are subject to availability and approval by the Pittsburgh Pirates. All donations benefit Pirates Charities.
SEASON TICKET HOLDERS
The Pirates cater to Season Ticket Holders and offer a variety of discounted ticket packages. Season Ticket plans can include Full Season, 41-games, or 20-games. Pirates Season Ticket Holders receive special benefits as part of their plan, including flexible ticket exchange, exclusive experiences, and having their name included on the Outfield Wall at PNC Park.
For more information, call the Pirates Season Ticket Sales Office at 1-800-BUY-BUCS (1-800-289-2827), visit pirates.com/seasontickets or email [email protected].
SECURITY METAL DETECTION
The safety of our Guests will always be the Pirates’ top priority. Every Guest will need to walk through a metal detector to enter PNC Park. In order to expedite the screening process, Guests are asked to NOT REMOVE any jackets, belts, coins, keys, wallets, or watches when passing through the walk-through metal detectors.
Guests will be asked to REMOVE cell phones, cameras, tablets, laptops and other large metal objects.
Also see Gate Policy.
If a Guest experiences difficulties with other Guest(s) in the ballpark or is in need of assistance from ballpark operations personnel for any other issue (medical, security, etc.), they are encouraged to use their mobile phone to anonymously text the word SECURITY and their seat location to 61592. The request will be received by PNC Park security, and the appropriate personnel will be dispatched to the appropriate location to respond to the request, as needed. Standard text messaging rates may apply.
Partnering with Allegheny Health Network and KultureCity, PNC Park is striving to make Pirates games more inclusive and comfortable for Guests with sensory processing needs.
Located on our Suite Level in Suite 65 a sensory room is available for all Guests with sensory processing needs. The room contains items such as bubble walls, sensory art panels, sensory touch panels, and bean bags. Guests will be allotted 15 minutes inside the room, and a Pirates team members will be designated to the room to assist with your needs. Please reach out to a Pirates team member if you need assistance in finding the sensory room.
Sensory Bags containing fidget toys, noise-cancelling headphones, weighted lap pads, and other sensory resources are available at no charge in the Main Guest Relations Office located at the bottom of the Peoples Home Plate Rotunda. A valid credit card or acceptable form of picture identification, such as a valid driver’s license or non-driver government-issued photo ID card, is required as a deposit. Additionally, Pirate’s team members are trained to recognize opportunities to assist with these Guests’ enjoyment of the game.
Connect with the Pirates:
FACEBOOK.COM/PIRATES @PIRATES AND @BUCSCOMMUNITY
MLB BALLPARK APP
Most Pirates home and away games can be viewed on AT&T SportsNet. Broadcast schedules can be found at pirates.com/broadcast.
Theme tickets are special tickets for select games throughout the season that provide an opportunity
for fans with shared interests to enjoy a game together. In order to receive access to theme ticket items or exclusive game-day activities, fans MUST purchase a theme ticket. For a full list of theme tickets please visit pirates.com/theme.
Pirates Assurance: It is our commitment to you that you are comfortable with your investment. In light of these uncertain times, the Pirates are pledging to provide assurance to you that your investment in Pirates Baseball will be guaranteed.
Health and Safety: The Pirates are committed to implementing health and safety protocols to help minimize risk and maximize your experience at PNC Park. We will be taking the necessary steps and are focused on providing the highest-quality safety measures before, during, and after each game. To help create a safe experience at PNC Park, we are committed to, at minimum, implementing and adhering to the recommendations and guidelines set forth by public health officials.
Seat Protection: In the event your 2021 seats are impacted due to restricted capacity or a reduced number of regular season home games resulting from the pandemic, we will do everything possible to provide you the best seat location and season ticket plan that meets your expectation. If we are unable to meet that expectation, you will have the opportunity to use the money on your account towards a different ticket purchase in 2021, a credit for the 2022 season or a refund back to your initial payment method. In the event 2021 home games require reduced seating capacity, Pirates season ticket holders will be guaranteed seating opportunities before the general public.
Exchanges: There are no exchanges for individual game or group tickets. Season Tickets are eligible for exchange based on availability and with some restrictions. Tickets must be exchanged at least 24 hours in advance of the game date for which they were intended. Future game exchanges for Season Ticket Holders must be done online using the Holders’ My Ticket Account.
Please call the Pirates Season Ticket Services Department at 1-800-274-2827 or visit pirates.com/sthexchange for more information.
Pricing: The Pirates use a real time pricing model that more accurately reflects the demand for each game and provides Guests with more price options. With advanced metrics linked to the Pirates’ ticketing system, the ticket prices are adjusted upward or downward based on the demand for each game. This provides Guests with greater price flexibility based on real-time market conditions.
Lost/Stolen Game Tickets: Please remember that game tickets are valuable and should be secured like cash. The Pirates are not responsible for lost, stolen, or duplicated tickets. A ticket holder assumes all risk associated with the purchase of this ticket from anyone other than the Pirates or their designated agents. If game tickets are lost or stolen, please call the Pirates Ticket Office at 1-800-BUY-BUCS (1-800-289-2827). If your season tickets are stolen, you must file a police report and submit a copy to the Pirates, so that your tickets can be reprinted free- of-charge. Call the Season Ticket Service Department at 1-800-274-2827 for more information and assistance.
Rain Checks: If a regulation game is not played on the game date printed on the ticket, please refer to pirates.com/raincheck for the rain check exchange policy or by visiting the PNC Park Ticket Office located on West General Robinson Street.
Please retain your ticket stub for the regulation game that was not played as it will need to be presented at the time of exchange.
Refunds: There are no refunds once tickets have been purchased.
Resale/Scalping: The Pirates do not condone the reselling of game tickets. Any reselling of tickets must comply with Pennsylvania law and the City of Pittsburgh’s ordinance. Under no circumstances is reselling permitted on PNC Park property, including but not limited to, at or near the PNC Park Ticket Offices or on the side-walks adjacent to PNC Park. No ticket may be resold or offered for resale inside PNC Park. Any resale in violation of law or the Pirates’ policies will invalidate the license granted by a ticket, and any person who sells or offers a ticket for resale at any price inside PNC Park will be removed from the premises and may be prosecuted. (Guests are encouraged only to purchase tickets through official channels.)
In consideration of the health and comfort of others, the use of tobacco products of any kind is not permitted anywhere in PNC Park. This policy also applies to e-cigarettes and smokeless tobacco. The Club reserves the right to eject any Guest violating this policy.
TOURS OF PNC PARK
As of now, all PNC Park tours have been suspended. We want to assure you we will work with you to reschedule a date that works best for both parties once our schedule allows. We will be in regular communication with you as our conversations develop regarding the rescheduling of tours in 2021. Please visit Pirates.com/tours for more information.
Groups that purchased a Hats Off package or special theme ticket, may redeem their item by visiting the Treasure Chest. The Treasure Chest is open one and a half (1 1/2) hours prior to the game through the end of the 3rd inning. Located on the Riverwalk near Section 147.
Umbrellas are permitted inside PNC Park. For the safety and viewing enjoyment of all Guests, umbrellas may not be opened during play. Umbrellas may be opened during rain delays.