PNC Park

PNC PARK INFORMATION GUIDE

A-TO-Z GUIDE

This A-to-Z Guide is designed to assist guests by providing answers to some of the most frequently asked questions regarding PNC Park. The information is presented in alphabetical order for ease of use. For answers to any other questions, please contact Guest Relations by calling 1-800-BUY-BUCS (1-800-289-2827) or emailing [email protected].

PLEASE NOTE: The information below applies to the 2023 baseball season at PNC Park.

A

ACCESSIBILITY

The Pirates are committed to providing every Guest with a comfortable and enjoyable experience at the ballpark, including those Guests with disabilities or special needs. To accommodate our Guests with disabilities, PNC Park offers an open captioned scoreboard and closed captioning on the Ballpark app, to accommodate Guests with hearing impairments.

PNC Park Game Day Team Members are ready to help with any questions you may have about access to and within PNC Park. While attending events at the ballpark, please contact a member of our Guest Experience Team for assistance or information. When away from the ballpark, please call 1-800-BUY-BUCS (1-800-289-2827) for accessibility information.

ACCESSIBLE SEATING

Accessible seating options are available throughout the ballpark. If an exchange is required for an accessible seating location, please visit any ticket window or the Advanced Ticket Window at the bottom of the Home Plate Rotunda.

ASSISTED LISTENING DEVICES

Assisted listening devices are available at no charge at Main Guest Relations Office located at the bottom of the Home Plate Rotunda. A valid credit card or acceptable form of picture identification, such as a valid driver’s license or non-driver government-issued photo ID card, is required as a deposit which will be returned to you upon return of the equipment.

CHANGING TABLES

Child size changing tables are available in all restrooms at PNC Park.

Adult size changing table is available in the Family Restroom located behind Section 112 in the Crows Nest.

INTERPRETING SERVICES

American Sign Language (ASL) interpreters may be available for certain events. Guests may arrange for interpreters by contacting Guest Experience by emailing [email protected] or by phone at 1-800-BUY-BUCS (1-800-289-2827) at least two (2) weeks prior to the scheduled event.

DROP-OFF LOCATION

Drop-off zone is located near the ballpark along Mazeroski Way

FAMILY RESTROOMS

Family restrooms are located through the ballpark. Please see Restrooms for more information and locations.

ELEVATORS

Elevators conveniently located throughout the ballpark. See Elevators/Escalators for locations.

PARKING

Accessible parking spots are available at all parking garages surrounding PNC Park. For more information, please call ALCO Parking Corporation at (412) 323-4455.

QUIET SPACE

Guests who are in need of a quiet area can visit the Main Guest Relations Office located at the bottom of the Home Plate Rotunda.

SENSORY INCLUSION

Partnering with Allegheny Health Network and KultureCity, PNC Park is striving to make Pirates games more inclusive and comfortable for Guests with sensory processing needs.

Sensory Bags containing fidget toys, noise-cancelling headphones, weighted lap pads, and other sensory resources are available at no charge in the Main Guest Relations Office located at the bottom of the Peoples Home Plate Rotunda. A valid credit card or acceptable form of picture identification, such as a valid driver’s license or non-driver government-issued photo ID card, is required as a deposit. Additionally, Pirate’s team members are trained to recognize opportunities to assist with these Guests’ enjoyment of the game.

SENSORY ROOM

Located on our Suite Level in Suite 62, a sensory room is available for all Guests with sensory processing needs. The room contains items such as bubble walls, sensory art panels, sensory touch panels, and bean bags. Guests will be allotted 15 minutes inside the room, and a Guest Experience Team Member will be designated to the room to assist with your needs. To access the sensory room, guests should take the Left Field Rotunda up to Suite Level. Please reach out to any Game Day Team Member if have any questions about the sensory room.

SERVICE ANIMAL

Service animals that are specifically trained to provide assistance to an individual with a disability are welcome in PNC Park. All service animals must remain on a leash or in a harness and be under control of the guest with a disability or designee. The service animal must rest in the seating area with the individual and not in the aisle.

Service animal relief area is located outside the Right Field Gate.

WHEELCHAIRS

A limited number of wheelchairs are available to transport guests to their seating location. If a wheelchair is needed for the duration of the event guests can provide a valid credit card or acceptable form of picture identification, such as a valid driver’s license or non-driver government-issued photo ID card, as a deposit.

Upon arrival, guests can arrange for a wheelchair at any entrance by reaching out to any Pirates Game Day Team Member.

ADDRESS/TELEPHONE/WEBSITE FOR EXECUTIVE OFFICE

EXECUTIVE OFFICE CONTACT INFORMATION

Pittsburgh Pirates Baseball Club PNC Park at North Shore

115 Federal Street, Pittsburgh, PA 15212

Phone Number: 1-800-BUY-BUCS (1-800-289-2827)

Website: pirates.com

ADVANCED TICKET SALES

Tickets for future Pirates home games can be purchased the following ways:

  • Online at Pirates.com or by scanning the QR Code:
  • At the Pirates Main Ticket Office located at PNC Park on the corner of West General Robinson and Federal Streets. The Pirates Main Ticket Office is open Monday through Friday from 9:00 a.m. to 5:00 p.m. (or 15 minutes after game ends on gameday). On gameday Saturdays and Sundays, the Pirates Main Ticket Office will open at 9 a.m. and close 15 minutes after the game ends.
  • To purchase tickets over the phone, call 1-800-BUY-BUCS.

ADVERTISING/PROMOTIONAL USE OF TICKETS

Tickets may not be used for advertising, promotion (including contests and sweepstakes), or other trade or commercial purposes without the Pirates express written consent.

ALCOHOLIC BEVERAGE POLICIES

Guests who appear to be under the age of 30 are required to show valid photo ID indicating legal proof of age when purchasing alcohol inside the ballpark. Alcoholic beverage sales are limited to two (2) alcoholic beverages per person, per ID, per transaction. Alcohol sales will be discontinued at the end of the 7th inning at all vendor and concession stands. The Skull Bar, Arnold Palmer Spiked Bar, The Cinderlands Corner Bar, and Miller Lite Landing. will continue to serve alcohol until the end of the game. The Pirates and Game Day Security Team Members reserve the right to remove any Guest who appears visibly intoxicated or is being unruly or disruptive due to their intoxication. The Pirates also reserve the right to deny admission to any individual who appears intoxicated during their entry into PNC Park. The Pirates and concessions vendors also reserve the right to deny alcoholic beverage service to any Guest who appears intoxicated.

ALLERGEN LIST

To best serve fans with any food allergies and ensure a safe and enjoyable experience at PNC Park, please read our PNC Park Allergen List.

ANTHEM SINGERS

Soloists interested in singing the National Anthem prior to a Pirates home game can send an addition video and their contact information to [email protected]. Choirs can also inquire about singing the National Anthem by contacting the Pirates Group Sales Department at 1-800-BUY-BUCS (1-800-289-2827) or e-mail us at [email protected].

ASSUMPTION OF RISK AND RELEASE

Each ticket holder, on behalf of such ticket holder and any accompanying parties, including minors, assumes all risk and danger incidental to any game or event, occurring in and around any part of PNC Park and the surrounding areas, at any time prior to, during or subsequent to the game or event (including, but not limited to, injuries from balls, bats or other objects entering the stands, including objects projected into the stands for entertainment purposes).

Each ticket holder, on behalf of such ticket holder and any accompanying parties, including minors, agrees to waive and release any claim that the Pirates, PNC Park, the Sports & Exhibition Authority of Pittsburgh and Allegheny County, the Major League Baseball entities, the Major League Baseball Clubs, each of their respective parents, subsidiaries and affiliates, and each of their respective shareholders, partners, members, directors, officers, employees, agents, representatives, sponsors, contractors, vendors and operators are liable or responsible for losses or injuries to person or property arising from or related in any way to the ticket holder’s or any accompanying party’s use of a ticket. Please stay alert and be aware of your surroundings.

ATMs AND CASH TO CARD

For the convenience of our guests PNC Bank ATMs are located behind Section 119 on the Main Concourse and behind Section 225 on the Club Level.

Cash to Card Machines are located behind Section 119 on the Main Concourse and behind 319 on the Upper Concourse.

AUTOGRAPHS

Pirates players may sign autographs around the perimeter of the field before each game when time and Major League Baseball regulations permit. Autograph seekers must allow ticketed guests access to their seats and follow the direction of Pirates Team Members. However, we cannot guarantee autograph opportunities will be available and may have to suspend these opportunities for Guest/player safety reasons.

We are not able to provide autographs on an individual basis. Special autograph sessions are scheduled throughout the year.

For information on these autograph sessions, please visit pirates.com/community.

AUTOMATED EXTERNAL DEFIBRILLATOR (AED)

AEDs are located throughout PNC Park. Locations are as follows:

  • General Robinson Elevators (On Each Level)
  • Inside the Home Plate Gate
  • Inside the Right Field Gate
  • Left Field Lounge Entrance
  • Mazeroski Way Elevators (On Each Level)
  • Press Elevators (On Each Level)
  • Press Entrance
  • Section 147

AUTOMOBILE ASSISTANCE

Beginning in the 7th inning and continuing post-game, AAA East Central will offer complimentary service to Guests needing automotive assistance. To reach the “Buc Truck,” stop by the nearest Guest Relations location. Guests may also contact AAA directly by phoning (412) 362-1900.

B

BAG POLICY

The PNC Park bag policy is designed to enhance the safety of all fans entering PNC Park as well as streamline the ballpark entry process to provide fans with a safe and enjoyable game day experience.

Each Guest is permitted to bring one bag into the ballpark (purses, fanny packs, backpacks, etc.) provided that the bag is soft-sided and 16” x 16” x 8” or smaller. Bags exceeding these dimensions will not be permitted inside the ballpark. All bags are subject to search.

EXCEPTIONS TO BAG POLICY:

MEDICAL REASONS: Bags carried for medical reasons may be brought into PNC Park, after being properly searched by security. Examples of medical reasons may include, but are not limited to: Bags containing medical equipment, to include monitors, pumps, prosthetics, special dietary supplements, hearing assistance devices, medicines, aids for autism spectrum disorders, breast feeding pumps and supplies. (over the counter medications are generally not considered a “medical necessity” unless accompanied by medical directives from a physician.

DIAPER BAGS: Bags carried with diapers and supplies for the care of young children (infant or toddler), or a child with disabilities, is permitted after being properly searched by security. Examples of diaper bag contents include (but not limited to): Diapers, infant or child clothing, infant blankets, children’s bottles, sipping cups, formula, breast milk pumps, wipes, snacks for the child, etc.

Security Supervisors should be contacted with any questions regarding these exceptions.

BALLPARK APP

The official MLB Ballpark app is your mobile app companion for buying game tickets, planning your visit, and attending live games at PNC Park. The Ballpark app is a must for the fan who wants to stay informed and connected with their favorite team.

The Ballpark app lets you access and manage your digital tickets, easily forward tickets, browse team schedules, view ballpark maps, play interactive games and much more! Plus, you can chronicle your own personal history, creating an archive of your personal experiences at Major League Baseball stadiums.

Visit our MLB Ballpark Ambassadors during the game located on the Riverwalk.

BANNERS/SIGNS

The Pirates welcome signs and banners. To ensure that these articles do not pose a safety risk or detract from the enjoyment of other Guests, the Pirates request you adhere to the following guidelines:

  • Banners/signs may not be placed anywhere inside the playing field. Do not place banners/signs in the eyesight of the batter, hang over the outfield fence or behind foul poles. Banners should in no way infringe on the sightlines of players, umpires or other PNC Park Guests.
  • The banners/signs must be 4" x 8" or smaller in size.
  • Banners/signs may not contain any messages or images determined by the Pirates to be commercial, political, derogatory, obscene, or otherwise distracts from the experience of other Guests. The Pirates reserve the right to remove any banner or sign that violates these guidelines.

BREAK IN PLAY POLICY

To minimize disruption to our seated Guests, the Pirates request that whenever feasible, Guests return to their seats between batters or during a stoppage in play.

Guests with tickets in the lower bowl (Sections 101-132) will be asked to wait for a stoppage in play to return to their seats.

BUCAROOS KIDS CLUB

The Bucaroos Kids Club presented by Chick-fil-A Pittsburgh is exclusively for Pirates fans 14 and younger. The club offers special member-only benefits all season long!

For more information please visit pirates.com/bucaroos or visit the Bucaroos Kids Club kiosk located on the Riverwalk prior to the end of the 6th inning during any Pirates home game.

C

CAMERAS AND VIDEO RECORDERS

Guests are welcome to bring cameras and video recorders into the ballpark for personal use only. Guests will not be permitted to bring any hard-sided cases into the ballpark. Commercial use of photos without the express written consent of the Pirates is prohibited. Guests are requested to avoid standing in the aisles while using cameras or video recorders. Guests should not obstruct the views of others while taking pictures and should refrain from using tri-pods and monopods. The Pirates reserve the right to remove any Guests that do not cooperate with this policy.

Ticket holders are prohibited from transmitting or aiding in the transmission of any information, including but not limited to, any account, description, picture, video, audio, reproduction or other information, about the game or event and any entertainment, attractions, warm-ups, practices, pre-game, post-game or between- inning activities, promotions or competitions offered in connection with the game or event. The Pirates, Major League Baseball, and their respective assignees or affiliates are the exclusive owners of all copyrights and other proprietary rights in the game or event.

CHARGING STATIONS

Cell phone charging outlets are available in various locations throughout the ballpark. All Guests can bring their own charging cord and plug into the outlets located under the drink rails at the Corner Bar and Terrace Bar. Guests on the Club Level will have access to outlets at the drink rails located in Club 3000, Gunners and Keystone Corner. Guests in the Home Plate Club can utilize the outlets located under the bar.

Need a charging cable? Please visit the nearest Guest Assistance Booth or Main Guest Relations located at the bottom of the Home Plate Rotunda.

CHILD ADMITTANCE

Children two years old or younger can receive complimentary admission at PNC Park, however the child must sit in a parent or guardian’s lap. Promotional giveaway items are for ticketed guests only. Children’s tickets are priced the same as adult tickets.

D

DEROGATORY LANGUAGE PROHIBITED AT PNC PARK

The Pirates are committed to maintaining an environment free from harassment, and strictly prohibit the use of Derogatory Language by any guest, employee or visitor to PNC Park. Derogatory Language is the use of offensive language concerning another individual’s, race, color, religion, ancestry, national origin, age, gender, genetics, gender identity or expression, sexual orientation, or marital, familial or disability status or status as a covered Veteran or any other status protected by law. Each complaint of abusive fan behavior based on the use of Derogatory Language will be promptly investigated and persons who are credibly found to have violated this policy will be subject to discipline, up to and including ejection from the game and potential ban from PNC Park at the discretion of the Pirates.

Guests, employees and other visitors to PNC Park may report an individual’s use of Derogatory Language as follows:

  1. Text the word SECURITY to 61592 with their seat location (Message and Data Rates May Apply);
  2. Reporting an issue of Derogatory Language to a Pirates employee; and/or
  3. Reporting an issue of Derogatory Language to an Aramark or Fanatics employee.

DESIGNATED DRIVER PROGRAM

The Miller Lite Designated Driver Program is presented by Miller Lite, Aramark, and Allegheny Pre-Trial Services. Registrants for the Miller Lite Designated Driver Program must be 21 years of age and have a valid Driver’s License.

For more information, please visit the Designated Driver booth near Section 101.

DIGITAL TICKETS

With the MLB Ballpark app, you can access your My Pirates Tickets account with your supported iOS or Android smartphone, giving you the ability to manage your digital tickets. Be sure to log in with your MLB account or the email used to buy tickets to easily access and manage your tickets.

Also see Ballpark app.

DISPUTES – MANDATORY ARBITRATION AGREEMENT & CLASS ACTION WAIVER

The Pirates care deeply about maintaining good relationships with Guests. If you have a problem with your ticket or the event you are attending, a telephone call to customer service may resolve the matter quickly and amicably. Any dispute not resolved informally must be resolved in accordance with this Arbitration Agreement. Each ticket holder and the Pirates agree to arbitrate any and all claims and disputes relating in any way to a ticket holder’s or any accompanying minor’s purchase or use of a ticket, participation in, attendance at, and/or observation of a Pirates game or other event, the ticket terms and conditions, and any related dealings between them. This includes, but is not limited to, any claims of bodily injury or property damage arising out of a ticket holder’s and/or minor’s attendance at and/or participation in an event (“Arbitration Claims”), except for Arbitration Claims concerning the validity, scope or enforceability of this Arbitration Agreement, through binding individual arbitration. This Arbitration Agreement involves interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16 (“FAA”), and not by state law.

In any Arbitration Claim to be resolved by arbitration, neither a ticket holder nor the Pirates will be able to have a court or jury trial or participate in a class action or class arbitration. Other rights that a holder and the Pirates would have in court will not be available or will be more limited in arbitration, including the right to appeal. A ticket holder and the Pirates each understand and agree that by requiring each other to resolve all disputes through individual arbitration, each is waiving the right to a court or jury trial. All disputes shall be arbitrated on an individual basis, and not as a class action, representative action, class arbitration or any similar proceeding. The arbitrator(s) may not consolidate the claims of multiple parties.

Arbitrations will be administered by the American Arbitration Association (“AAA”) pursuant to the applicable AAA rules in effect at the time the arbitration is initiated. You may obtain information about arbitration, arbitration procedures and fees from AAA by calling 800-778-7879 or adr.org. If AAA is unable or unwilling to arbitrate a dispute, then the dispute may be referred to any other arbitration organization or arbitrator the parties both agree upon in writing or that is appointed pursuant to Section 5 of the FAA. The arbitration shall take place in Pittsburgh, Pennsylvania. The arbitrator shall be authorized to award any relief that would have been available in court, provided that the arbitrator’s authority is limited to a ticket holder and the Pirates alone, except as otherwise specifically stated herein. No arbitration decision will have any preclusive effect as to non-parties. The arbitrator’s decision shall be final and binding. The parties agree that this Arbitration Agreement extends to any other parties involved in any Arbitration Claims, including, but not limited to, minor(s) and the Pirates, including its past, present and future licensees, sponsors, and vendors, and all of their successors and assigns; all other Major League Baseball related entities; PNC Park and the owners and/or operators thereof; any local or state governmental body associated with PNC Park; the ticket manufacturer and/or provider; and all past, present and future affiliates, successors, assigns, players, managers, coaches, employees, partners, members, directors, officers, owners, agents, representatives and independent contractors of such entities. This Arbitration Agreement shall take precedence over the rules of the arbitration organization or arbitrator in the event of any conflict.

The Pirates will be responsible for paying all arbitration fees other than the amount of filing fees Holder would have incurred in the state or federal court in Pittsburgh, whichever is less. Notwithstanding any other provision herein, a ticket holder or the Pirates may seek relief in a small claims court for Arbitration Claims within its jurisdiction. In addition, a ticket holder or the Pirates each may exercise any lawful rights to seek provisional remedies or self-help, without waiving the right to arbitrate by doing so. Notwithstanding any other provision of the Agreement, if the foregoing class action waiver and prohibition against class arbitration is determined to be invalid or unenforceable, then this entire Arbitration Agreement shall be void. If any portion of this Arbitration Agreement other than the class action waiver and prohibition against class arbitration is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Agreement. This Arbitration Agreement will survive the termination of rights granted through the ticket, the conclusion of the event, and/or the bankruptcy or insolvency of a party (to the extent permitted by applicable law).

Prior to initiating a lawsuit or an arbitration proceeding under this Arbitration Agreement, the claimant shall give the other party or parties written notice of the Arbitration Claim (a “Claim Notice”) and a reasonable opportunity, not less than 30 days, to resolve the Arbitration Claim.

Any Claim Notice must (a) identify the Claimant by name, address, email address, and telephone number;

(b) explain the nature of the Arbitration Claim and the relief demanded; and (c) be submitted only on behalf of the Claimant, and not on behalf of any other party. The Claimant must reasonably cooperate in providing any information about the Arbitration Claim that the other party reasonably requests and must give the other party a reasonable opportunity to respond to the demand for relief.

If minor(s) accompany a ticket holder to the game, the ticket holder is deemed to have agreed to this arbitration agreement on behalf of such minor(s) as their parent or guardian or as the authorized agent of their parent or guardian. If holder does not wish to or is not authorized to make such agreement on behalf of the accompanied minor(s), holder should immediately leave the ballpark with the minor(s).

DONATIONS

The Pirates receive thousands of requests each year to assist local non-profit organizations and community and civic groups with in-kind donations for various events.

Visit pirates.com/donations for more information.

E

ELEVATORS/ESCALATORS

Elevators are conveniently located throughout the ballpark. We recommend, if you can, to use the stairs or rotundas to allow the elevator to be utilized for those who are unable to. Guests, who need access to PNC Park via an elevator, including Guests in a wheelchair, may gain access with a valid ticket for any location through any one of these locations:

  • Right Field Elevator (Section 101)
  • Mazeroski Way Suite Entrance (Section 114)
  • West General Robinson Suite Entrance (Section 125)
  • Left Field Lounge Entrance.

Two sets of escalators are in the ballpark. The escalator at our Home Plate Gate entrance will take Guests to the Main Concourse. The escalators near our Left Field Gates will take Guests to the Main Concourse, Club Level and Upper Concourse. We prohibit strollers and wheelchairs on our escalators and ask that Guests who have these items with them use the elevators or rotundas throughout PNC Park.

EMPLOYMENT OPPORTUNITIES

Interested job seekers may apply online for any available position with the Pirates by visiting careers.pirates.com or pirates.com and clicking on “job opportunities”.

The Pirates are an equal opportunity employer.

F

FAMILY FUN ZONE

The Family Fun Zone is located on Federal Street two and one-half (2 ½) hours prior to Sunday matinee game times and is free to all Guests. The Family Fun Zone offers a variety of family-oriented games, activates and entertainment.

FAN INTERFERENCE

In the interest of player and Guest safety, PNC Park maintains a zero-tolerance policy regarding Guest interference with a ball in play or a player during the game. Failure to comply with the policy will result in immediate removal from PNC Park and potential criminal sanctions.

FIRST AID

Guests can receive medical treatment by visiting First Aid locations; located on the Main Concourse at Section 115, and on the Upper Concourse at Section 315. Guests who require assistance at their location can find the nearest Game Day Team Member to have paramedics brought to their location.

FOUL BALLS

Guests are welcome to keep any foul ball hit into the stands. At no time should a foul ball or home run ball be thrown back onto the field. Violators will be subject to ejection at the Club’s discretion. Any Guest interfering with a ball in play will also be subject to ejection at the Club’s discretion. Unfortunately, the Pirates are not able to accommodate requests for player autographs of foul balls.

G

GAME/EVENT DATES AND TIMES

All game or event times are subject to change. A ticket holder is solely responsible for reviewing the Pirates’ website pirates.com to determine whether the game or event date or time printed on the face of the ticket has been changed. No refunds will be issued if a ticket holder fails to or is unable to attend the game or event identified on the ticket.

GATES OPEN

Gates will open one and one-half (1 ½) hours for all start times excluding 6:35 p.m. games where gates will only open one (1) hour before game time Monday-Thursday and one and one-half (1 ½) hours Friday-Saturday. The Home Plate Club will open two (2) hours prior to game time.

Game Time Gate Open (STH) Gate Open (General Public)
Opening Day 4:12PM 2:00PM 2:00PM
Monday-Friday 12:35PM 11:00AM 11:00AM
Sunday 1:35PM 12:00PM 12:00PM
Saturday 4:05PM 1:30PM 2:30PM
Monday-Thursday 6:35PM 5:00PM 5:30PM
Friday 6:35PM 4:30PM 5:00PM
Saturday 6:35PM 4:00PM 5:00PM
Monday-Friday 7:05PM 5:00PM 5:30PM
Saturday 7:05PM 4:30PM 5:30PM

GATE POLICY

Major League Baseball and the Pirates are committed to creating a safe, comfortable and enjoyable atmosphere for Guests attending games at PNC Park.

Guests are NOT permitted to bring any hard sided bag or bag larger than 16” x 16” x 8” into PNC Park, except for bags used exclusively for Medical or ADA Equipment; or Diaper bags for the care of infants and young toddlers.

For the comfort and security of all Guests, Guest cannot bring hazardous or disruptive items into PNC Park, including but not limited to balloons, Bluetooth speaker, drones, fireworks, footballs, Frisbee discs, hoverboards, inflatable balls, laser pointers and motorcycle helmets. Weapons and other dangerous or hazardous items are not permitted in PNC Park. Ticket holders may not bring any glass bottles, cans or alcoholic beverages inside PNC Park.

A ticket holder consents to manual or electronic inspection of ticket holder, any accompanying minor, and all bags, clothing, or other articles at any time inside PNC Park. A ticket holder acknowledges and agrees that ticket holder and any accompanying minor may be denied entry to or ejected from the game or event if they are in possession of any item or object that the Pirates consider potentially dangerous, hazardous, inappropriate, or injurious to other patrons, and any prohibited items may be confiscated. A ticket holder and any accompanying minor waive any claims that they might have against the Pirates or any Released Parties, as defined in the ASSUMPTION OF RISK – WAIVER section above. A ticket holder acknowledges that the Pirates and the Released Parties have no liability for ticket holder’s or any accompanying minor’s person or property.

Guests are permitted to bring bottled water and food into PNC Park. Water bottles should not exceed 24 ounces in size, and must be clear, plastic, sealed and disposable. Children’s juice boxes and items necessary for medical purposes are permitted. Alcoholic beverages, carbonated beverages, sports drinks, cans, glass bottles and thermoses are not allowed. Outside food and beverage is not permitted entry into the Home Plate Club, Suite Level or the Left Field Lounge areas.

GIFT CARDS

Pirates gift cards are available in denominations of $25 and $50. Gift cards can be purchased at select Giant Eagle stores, and online at Giftcardmall.com. Gift cards are redeemable for individual game tickets both online and at the Pirates Ticket Office.

Gift cards may also be redeemed for purchase of Pirates merchandise at the Pirates Clubhouse Store located at PNC Park.

Contact a Pirates Guest Experience Representative at 1-800-BUY-BUCS (1-800-289-2827) for any additional or revised information related to Pirates gift cards.

Pirates gift cards cannot be used at concession stands inside PNC Park.

GROUND RULES

DUGOUT AREAS

  • Ball striking dugout railings and rebounding onto playing field: In Play.
  • Ball entering dugout: Out of Play (Award by Book Rule).
  • Ball on top step (lip) of dugout: In Play.
  • A catch cannot be made in either dugout: Out of Play.

BACKSTOP AREA

  • Pitched or thrown ball on resting ledge of signage behind Home Plate: In Play.

OUTFIELD AREA

  • Batted ball in flight striking taller wall in left-center field and bounding into left field stands: Home Run.
  • Batted ball in flight striking to left of vertical yellow line in right center field and rebounding into play: Home Run.

RIGHT FIELD

  • Ball reaching the seats above the railing: Home Run.
  • Ball hitting screen above scoreboard and beneath railing: In Play.
  • Ball striking railing and bounding into right field: In Play.

GROUP OUTINGS

Pirates games are more fun in groups! Book your outing early as dates fill quickly. Group tickets may be purchased by calling 1-800-BUY-BUCS (1-800-289- 2827), by emailing [email protected] or by visiting pirates.com/groups. Groups of 10 or more may qualify for discounts for select dates and will receive a complimentary scoreboard message. Groups that purchased a theme ticket package may redeem their item, prior to the end of the third inning, by visiting the Pirates Treasure Chest located on the Riverwalk, near Section 147. Guests will have their tickets scanned to redeem their item.

For those Guests interested in attending a game with a dog that is not a service animal, the Pirates offer specifically designated "Pup Nights" at PNC Park. For more information, please call 1-800-BUY-BUCS (1-800-289-2927) or log into pirates.com/pups.

GUEST CONDUCT

Guests must refrain from conduct that is inconsistent with a safe and enjoyable atmosphere at PNC Park, including but not limited to:

  • Interfering with other Guests ability to enjoy the game;
  • Using derogatory, foul or abusive language and/or gestures;
  • Appearing to be intoxicated or in an impaired capacity;
  • Using tobacco products of any kind including e-cigarettes and smokeless tobacco;
  • Failing to produce a ticket on request or sitting in a seat which is not ticketed;
  • Being in possession of certain items that are not permitted within PNC Park, including but not limited to balloons, Bluetooth speaker, drones, fireworks, footballs, Frisbee discs, glass bottles, hoverboards, inflatable balls, laser pointers, motorcycle helmets, outside alcoholic beverages, weapons of any kind, or other item determined by the Pirates to be hazardous or disruptive;
  • Interfering with the progress of the game, a ball in play or throwing objects onto or entering the playing field;
  • Wearing clothing which, in the judgment of the Pirates, is indecent, derogatory, obscene, or otherwise detracts from the experience of other Guests;
  • Guests are not permitted to place personal belongings, drinks, food or any other items on top of the dugout at any time.

Violators of this Guest conduct policy may be subject to ejection from a game, potential ban from PNC Park at the Pirates’ discretion, and/or possible arrest.

GUEST RELATIONS

Guests may seek assistance from any Game Day Team Member. Guest Relations locations can be found throughout the ballpark and are open at least one and one-half (1 1/2) hours prior to each game and 30 minutes after each game.

Guest Relations locations are as follows:

  • Guest Relations Office: At the bottom of the Home Plate Rotunda.

  • Guest Assistance Kiosks:

  • Section 116

  • Section 135

  • Section 147

  • Section 319

K

KIDS IDENTIFICATION BRACELETS

Young children attending Pirates games may obtain a free ID bracelet personalized with their name and seat location. Wristbands are available at any Guest Relations location. Please report concerns about a lost child to the nearest Guest Relations location or contact any Game Day Team Member for assistance.

KIDS RUN THE BASES PRESENTED BY COEN MARKETS

Following select Sunday games, kids 14 and under can head to the field for Kids Run the Bases presented by Coen Markets. Starting in the 8th Inning, kids may form a line staring near the kid’s pay area in Right Field. Bucco Brigade Team Members will be on hand to direct Guests. Bucaroos Kids Club Gold Members may give their one-time-use front of the line pass to the Bucco Brigade Team Member for access. Please note that is the policy for all ticket holders, there is no re-entry once a guest has exited PNC Park. For the safety of all our Guests, the Pirates may cancel Kids Run the Bases in the event of inclement weather or for any other reason determined necessary.

*Please note that due to PNC Park Events schedule the week August 27, there will be no postgame Kids Run the Bases on this date.

L

LOST AND FOUND

Lost articles may be turned in at any Guest Relations location during the game. Security will record pertinent information and lost articles will be cataloged and maintained for 30 days. Guests needing assistance in retrieving lost items during non-game hours may call 24 Hour Security at (412) 325-4869.

LOST CHILDREN/MISSING PERSONS

Guests should report any missing persons at any Guest Relations location (See Guest Relations for locations). The Guest Experience Team will work closely with the PNC Park Game Day Security Team Members to locate the missing individual(s).

See Kids Identification Bracelets.

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NURSING MOTHERS

In partnership with Mamava, PNC Park provides Guests access to clean and comfortable spaces to breastfeed, use a breast pump, or care for young children. There are two nursing areas in PNC Park:

  • A nursing pod is located on the riverwalk near the STEM Zone.
  • A nursing room is located in our Guest Relations office at the bottom of the Home Plate Rotunda.

You can access these spaces through the Mamava app, or by visiting any of our Guest Relation locations.

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ON-FIELD CEREMONY

On-field ceremonies occur prior to each Pirates home game to salute corporate partners, civic and community activities, and provide entertainment for PNC Park Guests. These ceremonies include throwing out the first pitch, singing the National Anthem, color guards and group recognitions. If you or your group would like to participate in an on-field ceremony or have questions, please contact the Pirates Group Sales Department at 1-800-BUY-BUCS (1-800-289-2827) or emailing [email protected]. Ticket Sales minimums may apply.

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PIRATE PARROT APPEARANCES

The Pirate Parrot and other mascots are available for appearances at non- profit and charitable organizations, private events, parties and corporate functions. To request an appearance, call (412) 325-4781 or visit pirates.com/pirateparrot.

PIRATES CHARITIES

In 2006, under the direction of Chairman, Bob Nutting, the Pirates established Pirates Charities to strengthen our communities through the power of Pirates baseball. Since its inception, Pirates Charities has impacted communities throughout the Pittsburgh region through the development of unique experiences and programs. Through this work, Pirates Charities has created lasting positive impact for athletes with unique abilities, local men and women serving our country, children battling cancer and countless other individuals. To learn more about Pirates Charities and contribute, visit pirates.com/piratescharities.

PIRATES CHARITIES 50/50 RAFFLE

Pirates Charities 50/50 Raffles are conducted during every home game. Tickets are: 2 for $5, 5 for $10, 20 for $20, and 100 for $50.

Winner receives 50% of the total collected and the remaining 50% benefits Pirates Charities. Tickets are sold through the last out of the 6th inning and the winning number is announced in the middle of the 8th inning (winner need not be present).

Raffle ticket sellers are located throughout the ballpark. Kiosks are located near Section 105, 131, 138 & 219. Please visit pirates.com/5050 for more information.

PNC PARK EVENTS

PNC Park is available on non-game days and during the off-season for various events, including corporate events, seminars, weddings, cocktail receptions, holiday parties, charity galas, bar/bat mitzvahs and much more. For more information, please email [email protected], or visit our website pirates.com/pncparkevents.

POSTPONED GAMES

Please visit pirates.com/schedule for all information on games postponed. The Pirates have the right to postpone the playing of any game at PNC Park. Under the provisions of the Official Playing Rules, the Umpire-in-Chief has the sole and unquestioned authority to determine whether and when play will be halted during a game; whether and when play will be resumed; and whether and when a game will be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game is temporarily suspended for rain, umpires must wait 30 minutes before calling the game.

Should there be a second suspension of play, umpires will wait at least 45 minutes before calling a game. For third and any subsequent rain delays umpires are instructed wait at least 30 minutes before calling a game.

PROMOTIONAL ITEMS

At select games, Guests will be eligible to receive a promotional item upon entry, based on the advertised promotional guidelines. Please refer to the promotional schedule for more information. Organizations requesting promotional items for fundraising events and donation purposes should visit pirates.com/donations to review donation guidelines and to complete a donation request form.

*Kids giveaways are for children age 14 and under.

PUBLICITY RIGHTS

By entering PNC Park, each ticket holder, on behalf of such ticket holder and any accompanying parties, including minors, grants the Pirates, the Major League Baseball entities, the Major League Baseball Clubs and each of their respective designees the unrestricted, worldwide right and license in perpetuity to use the ticket holder’s and any accompanying party’s image, likeness, name, voice, comments and/or other proprietary or public rights in any media taken before, during or after a game or event without compensation or further authorization.

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QUIET ROOM

Guests who are in need of a quiet area can visit the Main Guest Relations Office located at the bottom of the Home Plate Rotunda.

Also see Accessibility.

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RESTROOMS

Family, Men’s, and Women’s restrooms are located throughout PNC Park. Locations are listed below.

Family – 109, 112, 115, 119, 132, 133, 147, 201, 209, 223, World Series Suites, 305, 315, and 331

Men’s – 112, 115, 117, 125, 130, 135, 138, 143, 147,204, 213, 220, World Series Suites, 301, 308, 312, 318, 322, and 335

Women’s – 109, 115, 117, 119, 127, 130, 135, 138, 142, 147, 204, 211, 221, World Series Suites, 305, 311, 315, 321, 327, 333, and 335

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SAFETY REGULATIONS

For the comfort and security of all our Guests, we do not allow Guests to enter PNC Park with weapons of any kind, hazardous, and/or disruptive items. Samples of these items that are not permitted in the ballpark include balloons, Bluetooth speaker, drones, fireworks, footballs, Frisbee discs, hoverboards, inflatable balls, laser pointers, motorcycle helmets and weapons of any kind. The Pirates reserve the right to inspect and remove any packages and/or containers.

If a Guest experiences difficulties with other Guest(s) and is in need of assistance or would like to report a safety concern in the ballpark, contact the nearest Team Member or operations personnel.

Also see Security Text and Umbrella Policy.

SCOREBOARD MESSAGES

For a $35 donation to Pirates Charities, you can have a personal message displayed on the PNC Park

scoreboard. It’s a great way to say “Happy Birthday” or “Congratulations!” to your favorite Pirates fan. A maximum of 20 messages are displayed during every home game. For more information please contact the Scoreboard Message Hotline at (412) 325-4992 or email [email protected].

Message forms are also available online at pirates.com/scoreboardmessages. A service fee will be applied to online orders. All messages are subject to availability and approval by the Pittsburgh Pirates. All donations benefit Pirates Charities.

SEASON TICKET HOLDERS

The Pirates cater to Season Ticket Holders and offer a variety of discounted ticket packages. Season Ticket plans can include Full Season, 41-games, or 20-games. Pirates Season Ticket Holders receive special benefits as part of their plan, including flexible ticket exchange and exclusive experiences.

For more information, call the Pirates Season Ticket Sales Office at 1-800-BUY-BUCS (1-800-289-2827), visit pirates.com/seasontickets or email [email protected].

SECURITY METAL DETECTION

The safety of our Guests will always be the Pirates’ top priority. Every Guest will need to walk through a metal detector to enter PNC Park. Guests will not need to remove items such as mobile phones, wallets, and keys before passing through the metal detectors.

Also see Gate Policy.

SECURITY TEXT

If a Guest experiences difficulties with other Guest(s) in the ballpark or is in need of assistance from ballpark operations personnel for any other issue (medical, security, etc.), they are encouraged to use their mobile phone to anonymously text the word "SECURITY" and their seat location to 61592. The request will be received by PNC Park security, and the appropriate personnel will be dispatched to the appropriate location to respond to the request, as needed. Message and Data Rates May Apply.

SENSORY INCLUSION

Partnering with Allegheny Health Network and KultureCity, PNC Park is striving to make Pirates games more inclusive and comfortable for Guests with sensory processing needs. Also see Accessibility

SOCIAL MEDIA

Connect with the Pirates:

Facebook: @Pirates

Twitter: @Pirates, @YoungBucsPIT, @piratasbeisbol, @BucsCommunity, @PNCParkEvents, @Pirate_Parrot, @PiratesPup

Instagram: @pittsburghpirates, @youngbucspit, @piratasbeisbol, @pirate_parrot, @pncparkevents, @piratespup

TikTok: @Pirates

YouTube: YouTube.com/Pirates

Snapchat: @Pirates

STEM ZONE

Future Bucs can take a break from the action at the STEM Zone located near the Right Field Gate. The STEM Zone features a miniature PNC Park configuration, multi-purpose play set, various STEM learning interactive exhibits, VR home run derby and pitching metrics cage, and a broadcast booth where kids can call classic Pirates moments. Children ages five through ten are permitted and must be accompanied by an adult. For the safety of all of our young guests, Pirates Team Members may close the area during inclement weather.

SUSTAINABILITY

For more than a decade, the Pirates have been committed to sustainability by progressing in the areas of waste diversion, energy efficiency, and water conservation. The Pirates are 6-time winners of MLB’s Green Glove Award for the NL Central. The green glove is an award given to the team with the highest waste diversion rate. In 2022, the Pirates successfully diverted 80% of all waste from the landfill through recycling and composting efforts.

Fans should place all bottles and cans in the recycling receptacles. All other waste will be hand sorted after the game to separate compostable materials and other recyclables. For more information, please visit pirates.com/green.

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TELEVISION BROADCASTS

Most Pirates home and away games can be viewed on AT&T SportsNet. Broadcast schedules can be found at pirates.com/broadcast.

THEME TICKET

Theme tickets are special tickets for select games throughout the season that provide an opportunity

for fans with shared interests to enjoy a game together. In order to receive access to theme ticket items or exclusive game-day activities, fans must purchase a theme ticket. For a full list of theme tickets please visit pirates.com/theme.

TICKET POLICIES

Health and Safety: The Pirates are committed to implementing health and safety protocols to help minimize risk and maximize your experience at PNC Park. We will be taking the necessary steps and are focused on providing the highest-quality safety measures before, during, and after each game. To help create a safe experience at PNC Park, we are committed to, at minimum, implementing and adhering to the recommendations and guidelines set forth by public health officials.

Exchanges: There are no exchanges for individual game or group tickets. Season Tickets are eligible for exchange based on availability and with some restrictions. Tickets must be exchanged at least 24 hours in advance of the game date for which they were intended. Future game exchanges for Season Ticket Holders must be done online using the Holders’ My Ticket Account.

Please call the Pirates Season Ticket Services Department at 1-800-274-2827 or visit pirates.com/sthexchange for more information.

Pricing: The Pirates use a real time pricing model that more accurately reflects the demand for each game and provides Guests with more price options. With advanced metrics linked to the Pirates’ ticketing system, the ticket prices are adjusted upward or downward based on the demand for each game. This provides Guests with greater price flexibility based on real-time market conditions.

Lost/Stolen Game Tickets: Please remember that game tickets are valuable and should be secured like cash. The Pirates are not responsible for lost, stolen, or duplicated tickets. A ticket holder assumes all risk associated with the purchase of this ticket from anyone other than the Pirates or their designated agents. If game tickets are lost or stolen, please call the Pirates Ticket Office at 1-800-BUY-BUCS (1-800-289-2827). If your season tickets are stolen, you must file a police report and submit a copy to the Pirates, so that your tickets can be reprinted free- of-charge. Call the Season Ticket Service Department at 1-800-274-2827 for more information and assistance.

Rain Checks: If a regulation game is not played on the game date printed on the ticket, please refer to pirates.com/raincheck for the rain check exchange policy or by visiting the PNC Park Ticket Office located on West General Robinson Street.

Please retain your ticket stub for the regulation game that was not played as it will need to be presented at the time of exchange.

Refunds: There are no refunds once tickets have been purchased.

Resale/Scalping: The Pirates do not condone the reselling of game tickets. Any reselling of tickets must comply with Pennsylvania law and the City of Pittsburgh’s ordinance. Under no circumstances is reselling permitted on PNC Park property, including but not limited to, at or near the PNC Park Ticket Offices or on the side-walks adjacent to PNC Park. No ticket may be resold or offered for resale inside PNC Park. Any resale in violation of law or the Pirates’ policies will invalidate the license granted by a ticket, and any person who sells or offers a ticket for resale at any price inside PNC Park will be removed from the premises and may be prosecuted. (Guests are encouraged only to purchase tickets through official channels.)

TOBACCO POLICY

In consideration of the health and comfort of others, the use of tobacco products of any kind is not permitted anywhere in PNC Park. This policy also applies to e-cigarettes and smokeless tobacco. The Club reserves the right to eject any Guest violating this policy.

TOURS OF PNC PARK

The Pirates invite you to tour PNC Park, “The Best Ballpark in America.” Our interactive, one-of-a-kind tour will give our Guests a view of the ballpark inside and out.

PNC Park tours are available Monday – Friday and some home game Saturdays during the season. A pregame tour, which includes watching batting practice and/or warm-ups is offered Monday-Saturday evening games, starting at 3:00 pm for 6:35 starts and 3:30 pm for 7:05 starts. Tickets for the pregame tour need to be purchased in addition with a valid ticket for that evening’s game.

Group rates are available for organizations with 25 of more persons. Tickets and information are available online at pirates.com/tours.

TREASURE CHEST

Groups that purchased a special theme ticket, may redeem their item by visiting the Treasure Chest. The Treasure Chest is open one and a half (1 1/2) hours prior to the game through the end of the 3rd inning. Located on the Riverwalk near Section 147.

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UMBRELLA POLICY

Umbrellas are permitted inside PNC Park. For the safety and viewing enjoyment of all Guests, umbrellas may not be opened during play. Umbrellas may be opened during rain delays.

URBAN GARDEN

The Urban Garden is located on the Suite Level between suites 16 and 20 and was first introduced to PNC Park in 2018. The produce is utilized by the Pirates Executive Chef, who cooks for the players in the clubhouse. The food grown in the garden has greater benefits nutritionally and environmentally when compared to produce shipped from far away. The garden is also watered sustainably by sourcing water from a rain barrel that captures runoff from the roof after a rain event.