Do I need an MLB.com account?
Yes. When you download the Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the Ballpark app or any RaysBaseball.com webpage from the top navigation bar.
Is my MLB.com account the same as my ticket account?
No, but you can verify your ticket account email under your account settings in the Ballpark App. Once your email has been verified, you can use the different features and functionalities of either Ballpark app or My Tickets to manage your tickets. You can verify multiple email addresses under one MLB.com account.
How do I locate my ticket account?
Your ticket account is where your Rays tickets are held. Your account can be found in the Ballpark app under settings on the “Today” tab or by going to RaysBaseball.com/myaccount. If you are having trouble locating or accessing your ticket account, please contact us at or 1-888-FAN-RAYS
How do I verify my email address?
Please check your email inbox for a message from MLB.com. Follow the link in the message to give permission for your Ballpark login to view your tickets. If you have used another email aside from your MLB login to purchase tickets, you may enter it here and complete the same verification process to allow access in the Ballpark App. If you are having trouble receiving the email, be sure to check spam and promotions folders
What if I don't receive the confirmation email or my ticket account is not found?
Make sure that you entered your email address correctly and that it is the address associated with your ticket account. If you still do not receive your notification or your account is not located, please contact us at 1-888-FAN-RAYS.
I already verified my email address. Do I need to verify it again?
No. If you have already verified your email address, the Ballpark app will recognize that verification. This email verification typically occurs when you buy tickets online or when managing your ticket account located at RaysBaseball.com/myaccount.
What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account?
You can verify any email address tied to your ticketing account with your MLB.com account as long as you can receive emails at that address. For any questions, contact us at 1-888-FAN-RAYS.
I just verified my email address. Why aren't my tickets showing up in MLB Ballpark?
First, refresh by pulling the screen down in your Wallet to see updated ticket inventory. Then make sure you have verified the email associated with your tickets and have selected the Rays as your favorite team. The Wallet FAQs have additional information about locating tickets. If you are still having trouble finding tickets that you think should be accessible within your Ballpark app, contact us at 1-888-FAN-RAYS.
