TrueSport: April 2021 - Conflict & Resolution

Lessons learned after one year of COVID, how to help athletes have difficult conversations, how to minimalize conflict arising from assumptions and diet trends, this month from TrueSport.

How to help athletes have difficult conversations

Whether you're a child or an adult, a coach or a parent, a teammate or a team leader, difficult conversations are never easy. Having frank discussions that feel confrontational can be intimidating and emotionally taxing at any age, but fortunately, there are ways to improve your athlete's ability to handle difficult conversations with teammates, coaches and parents. And this won't just improve their ability to communicate with their team now -- this is a skill that will help them navigate life.

Here, Nadia Kyba, MSW, TrueSport Expert and President of Now What Facilitation, explains how to use a form of nonviolent communication when beginning a tough conversation, as well as how to practice it in a low-stress setting.

Be okay with emotion

The most important lesson to teach a young athlete is that it's okay to feel emotional when approaching a hard conversation, whether it's asking the coach how to get more playing time, or asking a teammate why she won't pass the ball during games. "People often avoid having hard conversations because they're afraid that they'll get emotional -- start crying -- during them," Kyba says. "But that's okay. And if you take the time to prepare and have a bit of a script, maybe even practice having the conversation out loud to yourself or a trusted adult, then it's going to be easier to do it. I try to get people to prepare ahead of time when possible, and then invite the other person to have the talk at a set time rather than just getting into it."

Think before you start

On the note of preparation, Kyba is a firm believer in scripting out what you want to say and knowing what you want to get out of the confrontation. The worst kind of difficult conversation is when both parties leave feeling as though they weren't understood and their needs weren't met. "Whenever you're feeling like you're about to have, or need to have, some kind of confrontation, the best thing to do is to step back and pause," says Kyba. Think about the conversation you hope to have. What are the facts that you're bringing in? Are there any assumptions that you're making that may not be true? What exactly is the problem that you want solved? Taking five minutes to journal through these questions can make the conversation much clearer, which means it's much more likely to get resolved in a way that benefits both parties.

Set the stage

For a young athlete, setting the stage for a conversation may mean setting a time to speak with the coach during his or her office hours, texting a teammate to see if they can talk before or after practice, or even leaving a note for a parent asking for a parent/child meeting in the evening. Having a face-to-face discussion is ideal, Kyba says, but video chat or phone will work if in-person meetings are impossible right now. She recommends avoiding text or email to have a tough conversation though, since tone of voice is critical. "If you're nervous about crying, then try having your talk on the phone -- plus, that way you can have your notes in front of you," she points out.

Follow the script

Kyba recommends using this five-step approach to a difficult conversation. Of course, not every person will be on the same page, but having this script worked out in your head or on paper before beginning the conversation can be extremely helpful.

1) Acknowledge: "Thank you for taking the time to talk to me."

First, thank the person and acknowledge them for being willing to have this conversation, Kyba says. This helps establish a positive space for the discussion and emphasizes the desire to have a conversation, not a fight.

2) Describe: "In the game yesterday, I was open a lot, but I noticed that you never passed me the ball."

Without adding any emotion or feelings, explain what you want to discuss. Use facts and keep it as simple as possible.

3) Feeling: "I felt overlooked."

Now, you can explain how the incident made you feel, but beware of using a feeling to create a fact. For instance, saying, "I feel like you don't like me," or "I feel like you think I'm a bad player," isn't about your emotion. This part of the script should only focus on your internal emotion, not attaching blame. More specifically, try to avoid saying "I feel like," since that often adds an external element to your feeling instead of describing an internal emotion. For the person you're having the conversation with, this will feel less like a personal attack.

4) Need: "I need to understand if there was some reason you weren't passing me the ball."

Difficult conversations often go poorly when the person initiating the discussion doesn't actually know what they need in order to resolve the problem, so before you start speaking, make sure you know what you really want. "What do you need in order to feel better about the situation?" asks Kyba. Often, the answer is more complicated than you might initially think. In this example, for instance, the immediate assumption would be that the person starting the conversation wants the ball to be passed to her. But really, what she needs is the reason the ball wasn't getting passed in the first place. Did her teammate simply not notice her, or is there a social dynamic at play, or was another player just within closer passing distance?

5) Request: "Could you let me know what your thinking was during the game?"

After you've stated your need, it's important to break down your need into a request that the other person can respond to. Again, people often skip this step and leave a conversation unfulfilled because they couldn’t articulate what the other person can do to meet their specific need. "In this case, you're not trying to change what happens in the next game yet, you're just trying to gather the facts and information from this last game and understand why the ball wasn't passed to you," says Kyba. Then, you have the information to either continue the conversation or make an action plan for the next game.

Your conversation may be concluded at this point. If you haven't come to a good understanding or found a solution, you can begin the process again. This is just a starting point, says Kyba. Thank the other person for taking the time to listen to you and try describing what you think the response to your request was, and how you feel about it.

Practice, practice, practice

Don't wait for a problem before teaching your athletes about this script! Parents and coaches can benefit from roleplaying a few difficult conversations with their young athletes. "You can role play some silly scenarios and let athletes work out their scripts, which feels like fun, but they do learn to be more prepared for when they need to have real conversations," Kyba says. "The more you get used to using this script, the easier it is to have a difficult conversation that ends with both parties feeling heard."

Takeaway

Having difficult conversations is never easy, but it is important for young athletes to learn this skill, as it offers benefits in both sport and life. These tips will help parents and coaches prepare their athletes to have difficult conversations and find effective resolutions.

Resource: https://truesport.org/respect-accountability/help-athletes-difficult-conversations/

Avoiding assumptions: How to minimize conflict arising from assumptions

We all make assumptions throughout the day -- it's part of human nature. But young athletes sometimes make judgements based on assumptions that may or may not be true, and these misguided assumptions can hurt a team's dynamic.

The COVID-19 pandemic has also exacerbated assumption-making in every arena, and young people are particularly vulnerable as school and sports practices have shifted to remote models.

Here, Nadia Kyba, MSW, TrueSport Expert and President of Now What Facilitation, explains how assumptions can be dangerous and how an athlete interaction, when left unchecked, can go from a minor incident during a game to a major problem for a team.

The Circle of Inference

According to Kyba, the Circle of Inference explains how we interpret information and actions based on assumptions to form beliefs that drive our actions. Conflict arises when athletes misinterpret another person’s motives based on their own perception of the facts.

Below, Kyba walks through an example of how a missed opportunity for a pass in a soccer game could lead to a player quitting the team because he feels like his teammates all dislike him. It might sound overly dramatic to a coach or parent, but to a young athlete who's basing his actions on selected facts with his underlying assumptions and beliefs, it's a very real scenario.

The Action: During a soccer game, Joe is running up the midfield, open, and calls to Andy to pass him the ball. Instead, Andy passes the ball to Tim.

"Now, Joe is making a whole bunch of assumptions about why Andy made that pass choice," Kyba explains. "He isn't asking if Andy passed to Tim because there was actually a defender standing behind him, or because Tim was in a better passing position, or if Andy didn't hear him call out. Joe is seeing Andy not pass him the ball through his own lens of assumptions and beliefs." What we're looking at now is Joe's version of events, in order to see how dangerous assumptions can be.

Selected Facts: Andy ignored Joe in favor of passing the ball to another player.

Often, an athlete like Joe will operate with only the initial selected fact -- that Andy didn't pass the ball to him -- without thinking through other facts, like what else was happening in the game, if Andy heard him, or if Tim was in a better position. Instead, athletes should, "Start by asking ‘What do I know?’" says Kyba. You can also ask, "What don't I know?" Pausing and journaling about these questions may help an athlete skip assumption-making in favor of a more rational explanation.

Assumptions: Andy thinks that Joe is a terrible soccer player.

In this case, that's the assumption Joe is making. He doesn't have any facts that prove it -- Andy has never said that Joe is terrible at soccer -- he's basing this entirely on the lack of a pass during one game. But this is how the human mind tends to work, Kyba explains. "We make assumptions, working with selected facts. We're not working with a 360-degree view of exactly what happened," she says. "We just take the little bits of information that we have and form our assumption based on that small slice of information."

Beliefs: Beliefs go beyond assumptions from an event; they are based on how a person perceives the world and themselves after years of information being processed in a certain way. Here, Joe believes he isn't a very good soccer player and struggles with self-confidence.

"People who feel insecure in a situation or certain context will have a different narrative going in their head about what's going on," Kyba explains. So, in this case, Joe isn't just seeing Andy not passing him the ball, he's seeing this as confirmation that everyone else thinks he's a terrible soccer player. He might also already have a belief that the people on the team don't like him or think he's very good, which will also impact his assessment of the situation.

Interpersonal Mush: The goalie mentions to Joe that he noticed Andy purposely not passing the ball to Joe.

"The mush is incoming information based on the way other people are interpreting the story," Kyba explains. So, in this case, now the goalie's assumption that Andy didn't pass on purpose is added to the mix, further muddying the waters. The goalie has his own set of assumptions about what went on during the game, so now Joe has his own assumptions and beliefs mixed in with those of the goalie. This is why inter-team gossip can quickly escalate problems between teammates.

Actions: Joe quits the team.

With all the beliefs and assumptions at play, it's easy to see how Joe could end up leaving the team altogether. It seems dramatic to quit after a single ball-passing incident, but as you can see from the addition of beliefs and assumptions, a small action can lead to much bigger results -- especially for young people who struggle to have difficult conversations to get to the bottom of problems. "He could quit the team, or maybe he goes home and sends a mean text to Andy and starts a fight, or he sends a text to other teammates telling them to not pass to Andy the next game -- either way, Joe's response can easily change the team dynamic," Kyba says.

How to avoid conflict from making assumptions

From this somewhat simplified example, it's easy to see how one athlete failing to pass the ball to another athlete in the first game of the season can have a ripple effect for the next game, and the next, all the way to the finals. After one action comes a reaction, and that reaction starts the circle of inference all over again. That is why it's important to make sure that your young athletes become aware of how they make assumptions and the conflict it can create.

Especially when coaching teenagers, it's important to remind them that not every perceived slight is actually about them. "Even as adults, rarely are these situations about us," Kyba says. "But we all have years of assumptions and beliefs that make us feel as though a simple action is much more meaningful than it actually is." Even if our assumptions do turn out to be correct, it’s better to gather the facts, engage in discussion, and then make a conclusion.

Ultimately, as you read through this example, you probably realized that Joe could have avoided leaving the team if he had simply paused, looked at the objective facts -- Andy passed to Tim and not to Joe -- and then had a conversation with Andy about it. Joe likely would have realized that Andy simply didn't see or hear him during the game. "Once you get clear on the facts and your own assumptions, it's much easier to have a conversation and come to a more informed conclusion," Kyba adds.

Resource: https://truesport.org/decision-making/minimize-conflict-from-assumptions/

Nutrition myths: Diet trends

When it comes to diet trends, it's nearly impossible to keep up. One minute, juicing is the latest and greatest, and the next time you pick up a magazine, there's a whole new food group to avoid. It can be easy for adults and young athletes alike to assume that the diet trend of the moment is a good idea. But of course, we know that the best diet is a healthy, balanced, sustainable one -- and that rarely are trends healthy in the long term.

Another thing to keep in mind: How you eat and how you talk about your body and your food will impact your athlete, whether you mean it to or not. It's also important to note that a diet that is healthy for you may not be the right one for an athletic, growing child. "What you do as an adult does not apply to your kids, especially if they are active," says TrueSport Expert Kristen Ziesmer, a registered dietitian and board-certified specialist in sports dietetics. If you are on a specific diet for some reason, make sure your athlete understands that they don’t need to eat exactly like you.

An athlete hopping on a diet trend may also be trying to lose weight in an unhealthy way, so if you notice your athlete suddenly becoming interested in a juice cleanse, intermittent fasting, or a restrictive diet, that could be a warning sign of unhealthy behavior. In fact, research has shown that as many as 35 percent of dieters will progress into disordered eating.

Here are a few trendy diets that have popped up in recent years that your athlete should skip.

Low carb or keto diet

A low carbohydrate or ketogenic diet that focuses primarily on fat for fuel, with some protein, can be disastrous for young athletes from a caloric, hormonal and metabolic standpoint. "Young athletes definitely need that balanced plate, which includes carbs. And as their activity level increases, the carb requirements go up," explains Ziesmer. "A low-carb or keto diet is meant for a sedentary person, and again, definitely not for a kid. In fact, kids actually function more off glucose and carbohydrates than adults do."

But remember, balance is key. Ziesmer notes that fat is also a critical macronutrient, and that the amount needed also goes up the more active your athlete is. And protein should be a constant, with a few palm-sized servings spread throughout the day.

Whole30

"I've worked with several athletes who ended up doing a Whole30 diet with their parents," says Ziesmer. "But that limits a child's caloric intake far too much." A diet like the Whole30 that restricts many different food groups, from dairy to certain vegetables, makes it nearly impossible for your child to eat enough to fuel for training, and limits their ability to consume snacks that are healthy during activity, such as granola bars or sports drinks.

Vegan diet

A vegan diet can be healthy, but it can also be a red flag. "Unfortunately, I've seen many girls adopt a vegan diet as a way to cut calories or control something in their life. And it basically turns into an eating disorder at that point," Ziesmer says.

"If an athlete wants to become a vegetarian or vegan, I wouldn't say that they shouldn’t do it. But I do think that they need to meet with a dietitian to make sure they're getting all their nutrients and approaching this lifestyle choice in a healthy way. A lot of people don't know what they're doing with a vegan diet, so they just wind up eating a plate of vegetables, or a lot of junk -- Oreos are vegan! -- and they have very little protein. It ends up being very unbalanced."

Intermittent fasting

Intermittent fasting -- limiting the time window when an athlete is eating every day (often only allowing a person between six and eight hours to eat) -- can be difficult, especially when an athlete is at school and then at practice, or worse, at two practices each day. A time-limit on eating may mean your athlete skips critical meals, heads to game day with an empty stomach, doesn't refuel after a practice or goes to bed hungry. It also means they may not learn to read their own hunger cues properly, relying on a clock instead of their hunger to know when to eat.

Even worse, Ziesmer notes, is the combination of intermittent fasting with any other restrictive diet -- which is more common than you may expect. For instance, combining fasting for 16 hours per day with the Whole30 diet can easily mean that an athlete is eating under 500 calories daily.

Takeaway

Many young athletes are interested and committed to doing everything they can to boost athletic performance, including the latest diet trends, but parents and coaches can help athletes prioritize their health by avoiding unbalanced and unhealthy eating habits. To learn more about proper sports nutrition, download the TrueSport Nutrition Guide and consider meeting with a registered dietitian.

Resource: https://truesport.org/nutrition/nutrition-myths-diet-trends/


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