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Digital Ticketing in the MLB Ballpark App FAQs

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MLB Ballpark app - Account Linking

Is my MLB Ballpark account the same as my ticket account?

No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either the MLB Ballpark app or your Rays ticket account to manage your tickets.

How do I link my account? How do I link multiple accounts?

Tap the "Ticket Accounts" link under settings, then tap the "Link Ticket Account" button, then enter the email address tied to your Rays ticket account. We will send an email to verify you own that email address. Click on the link sent to your email address then your Rays ticket account will be linked to your account.

You can link multiple ticket accounts (e.g., for another MLB team) to the same account by following the same process.

I just linked my accounts, why aren't the tickets showing up?

First, refresh by pulling down your Wallet to see updated ticket inventory. Then make sure you have linked the ticket account which holds the tickets you expect to see and are looking in the Wallet. If you are still having trouble finding tickets that you think should be accessible within your MLB Ballpark app, contact us at [email protected] or 888-FAN-RAYS.

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MLB Ballpark app - Wallet

What is the Wallet?

The Wallet lets you quickly access and manage your Rays digital tickets in the MLB Ballpark app. To locate the Wallet, click the Wallet icon on the bottom tab bar of the MLB Ballpark app in between Buy Tickets and My History.

Can I see all tickets for all teams, or one at a time?

Yes, you can view all tickets in your Wallet.

The MLB Ballpark app displays MLB regular season and Postseason tickets within the team view for each home team. Exhibition, Spring Training, Fan Fests, concerts and other events are displayed for select teams. Tickets that have been forwarded, exchanged, resold via StubHub within MyTickets or donated via MyTickets will not be displayed.

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MLB Ballpark app - Scan View

How do I access the ticket to scan for entry?

Click on the Wallet and then click on an individual ticket which will present the Scan View. The Section/Row/Seat will be displayed along with the terms and conditions governing your ticket.

Is Apple Wallet supported?


Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app by pulling down from the top of the Ticket Tab to refresh and see updated ticket inventory. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

What if I lose connectivity after I've retrieved my tickets?

The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.

For any additional questions, please contact us at [email protected] or 888-FAN-RAYS.

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MLB Ballpark app - Ticket Forwarding

How do I forward a ticket?
Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link." Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. If you wish to send by another method, you can tap "Forward Ticket via Link" which will provide you a unique link to share.

How does ticket "Forward Ticket via Link" work?
A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the forward accept process first will get that ticket. Please treat this link as a ticket!

How do I cancel a ticket forward?
This can be accomplished from the Wallet by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Wallet. Select the specific Forward then tap "Cancel." The recipient of the ticket you forwarded will be notified. If the ticket is forwarded again and the original sender cancels the forward, the second recipient will be notified and the ticket will disappear from their Ticket Tab and/or My Tickets account.

How do I accept a ticket forward?
You must click "Access Ticket" from the email invitation you received. If you do not already have the MLB Ballpark app on your iOS or Android device, you will be prompted to download it.

For any additional questions, please contact us at [email protected] or 888-FAN-RAYS.

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