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Red Sox Mobile Ticketing FAQs - MLB.com Ballpark App

MLB.com Ballpark App

You can enter Fenway Park with your mobile phone by presenting your valid tickets in the free MLB.com Ballpark application for iPhone and Android phones.

Download the MLB.com Ballpark App

For a complete step by step guide to Mobile Ticketing through the Ballpark App, please view our Ballpark App Mobile Ticketing Tutorial [PDF] and check out our Step-by-Step Mobile Ticketing video:

MLB.com Ballpark App - Account Linking

Do I need an MLB.com account?

Yes. When you download the MLB.com Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the MLB.com Ballpark app or any Redsox.com webpage from the top navigation bar.

Is my MLB.com account the same as my ticket account?

No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB.com Ballpark or My Tickets to manage your tickets.

How do I locate my ticket account?

You are issued an account number and typically an email address is associated with that account as well. If you have purchased or managed tickets from Redsox.com, you can access your ticket account via www.Redsox.com/mytickets. If you are having trouble locating or accessing your ticket account, please contact us at 877-REDSOX9.

Why do I need to link my ticket account?

Since your MLB.com account and your ticket account are separate, in order for the app to find your tickets, you will have to identify an associated ticket account to retrieve your tickets in the app. The app will then link that ticket account to an MLB.com account.

How do I link my ticket account?

Via the Ballpark App you can link your Red Sox account to your MLB.com account only if the email address matches. This can be done by going to Settings > Ticket Accounts > Link Account > Select Team and enter the Email Address. Completing this step on the Desktop will not have your tickets appear in the Ballpark App. Linking must be done through the App to view your tickets.

Through a desktop computer go into your My Tickets account, select the My Account Tab on the top right corner of the page. Then select 'Link MLB Accounts'. Enter in your MLB.com account information to link it to your Redsox account.

What if my ticket account is not found or invalid?

Make sure that you entered your email address correctly and that it is the address associated with your ticket account. If you still do not receive your notification or your account is not located, please contact us at 877-REDSOX9. If your password is incorrect you can reset it on the login page.

I already linked my ticket account and MLB.com account. Do I need to link them again?

No. If you have already linked your ticket account and MLB.com account, the MLB.com Ballpark app will recognize that link and not ask you to link again. This account linking typically occurs when you buy tickets online or when managing your account in the My Tickets portal.

How do I link multiple accounts?

You can link another ticket account (e.g., for another MLB team) to the same MLB.com account by following the same process.

How do I unlink a ticket account?

You can unlink any individual ticketing account(s) from your MLB.com account by navigating to the "Profile" section in the Settings of the MLB.com Ballpark app. You can also unlink your account on the My Tickets portal via the desktop.

What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account?

You can link any email address tied to your ticketing account with your MLB.com account via My Tickets desktop, as long as you can receive emails at that address. If you cannot receive email at the address associated with your ticket account, contact us as 877-REDSOX9.

I just linked my MLB.com and ticket accounts. Why aren't my tickets showing up in MLB.com Ballpark?

First, tap refresh from the Tickets Tab to see updated ticket inventory. Then make sure you have linked the ticket account which holds the tickets you expect to see and are looking in the home team's team view. The Tickets Tab FAQs below have additional information about locating tickets (including which tickets might not appear within the app). If you are still having trouble finding tickets that you think should be accessible within your MLB.com Ballpark app, contact us at 877-REDSOX9.

MLB.com Ballpark App - Tickets Tab

What is the Tickets Tab?

The Tickets Tab lets you quickly access and manage your Red Sox digital tickets in the MLB.com Ballpark app. To locate the Tickets Tab, go to your team's (i.e., the home team of any game you have tickets for) section of the MLB.com Ballpark app and look for the "Tickets" tab, next to the "Ballpark" tab.

Can I see all my tickets for all teams within the Tickets Tab, or just one team at a time?

You can see your tickets from one home team at a time. If you want to see tickets for a different home team, select "Teams" in the top left of your screen.

Where can I see more event details about the game?

In the "Ballpark" tab, you can find detailed information about that day's event.

How can I upgrade my tickets?

You can upgrade your Red Sox tickets by tapping the "Upgrade" button. Upgrades are available for Season Ticket Holders 45 minutes before first pitch and 15 minutes before first pitch for single game ticket buyers.

What will happen to my tickets if I sell them on Red Sox Replay?

Tickets sold on Replay will disappear from the Tickets Tab once sold.

Can I sell my tickets via MLB.com Ballpark app?

Yes. On the Ballpark Tab, under the Ticketing section, select Red Sox Replay. Select the three horizontal lines on the top right corner and then select the My Red Sox Tickets link. Log in by using your linked MLB.com account. This will direct you to your ticket inventory. Go to the tickets you wish to sell and select the ticket action, 'Post Tickets to Replay.'

What if I cannot find any tickets?

To refresh ticket inventory, tap the "refresh" button in the Tickets Tab. Then make sure that you have linked the correct ticket account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). Also check that you are looking for tickets in the correct home team's view of the app. If your Red Sox tickets were originally forwarded to you by another MLB.com Ballpark user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating mobile tickets that you believe should be appearing in your Tickets Tab, contact us at 877-REDSOX9.

Which events and tickets will be displayed?

The MLB.com Ballpark app displays MLB regular season and Postseason tickets within the team view for each home team. Spring Training, concerts and other events will not be displayed. Tickets that have been forwarded, exchanged, resold via Replay or donated via MyTickets will not be displayed.

What delivery methods work with MLB.com Ballpark app (ex. Print at Home, Mail or Will Call)?

No specific delivery method is required to use mobile tickets in the MLB.com Ballpark app. Your eligible tickets will just appear in the app. To use your tickets within the app, simply present your mobile device with your ticket open in MLB.com Ballpark. Mobile tickets must be presented within MLB.com Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

Do Print at Home tickets need to be printed to view them in the MLB.com Ballpark app?

No. If tickets were already printed, then the MLB.com Ballpark app will display the existing barcode. If tickets have not already been printed, then the MLB.com Ballpark app will generate a barcode when the tickets are retrieved.

When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.

MLB.com Ballpark App - Scan View

What is Scan View?

Scan View is the screen where you can see your ticket including the barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the stadium.

How do I access the ticket to scan for entry?

Tap on an individual ticket from the Tickets Tab which will present the Scan View. The Section/Row/Seat will be displayed along with access the terms and conditions governing your ticket.

Why is no barcode showing?

Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should contact us at 877-REDSOX9 for assistance.

I just forwarded a ticket via the MLB.com Ballpark app. Why do I still see it?

Your ticket, without the barcode, will remain in your Tickets Tab until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted. Digital tickets must be presented within MLB.com Ballpark or MyTickets Mobile at the stadium. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

What if I cannot see my tickets?

If you have your correct ticket account linked and are in the correct home team view in the Tickets Tab and are still not able to see your tickets, please go to a ticket services window on a game day or contact us at 877-REDSOX9 for assistance.

Why won't my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB.com Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. Only mobile tickets generated from the MLB.com Ballpark app and MyTickets Mobile will be accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

What if I lose connectivity after I've retrieved my tickets?

The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.

If I access my tickets from the MLB.com Ballpark app, can I still have them printed at a kiosk or will call window?

Since tickets retrieved within MLB.com Ballpark will now be considered printed, the tickets will not be available for pickup at a kiosk. You should present the ticket displayed in MLB.com Ballpark on your for entry at the gate. If you are unable to access your ticket, go to a ticket services window for assistance on game day or you can use My Tickets to print paper tickets ahead of time. If you have any questions, please contact us at 877-REDSOX9.

What do I do if my mobile device's battery dies?

You can go to a ticket services window for assistance. Also, many MLB stadiums have phone chargers throughout the concourse.

MLB.com Ballpark App - Ticket Forwarding

What is Ticket Forwarding?

The MLB.com Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners. Questions about linking accounts or accessing your tickets can be answered above.

How do I forward a ticket?

Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. If you wish to send by another method, you can tap "Forward Ticket via Link" which will provide you a unique link to share.

How does "Forward Ticket via Link" work?

A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the forward accept process first will get that ticket. Please treat this link as a ticket!

What if I accidentally send the ticket to the wrong email address?

See "Can I cancel a ticket forward?" below for instructions on cancelling the ticket forward. You can then resend the ticket to the correct email address.

How will my recipient know I forwarded tickets?

If you selected "Forward Ticket," both you (as the sender) and the Recipient will receive an email confirming the action. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive the notification by whatever method you selected for delivering the link.

How do I accept a ticket forward?

You must click "Accept" from the email invitation you received. If you do not already have the MLB.com Ballpark app on your iOS or Android device, you will be prompted to download it.

I do not have an iOS or Android device. Can I still accept a ticket forward?

Yes, you can accept and receive your tickets in a standard web browser. You can then manage and access their tickets via the team's Ticket Management web portal.

What if the email address tickets where I received the ticket forward is not the same as the email address associated with my MLB.com account?

The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the MLB.com Ballpark app with your desired MLB.com account.

Can I reject a ticket forward?

Yes, just click, "I do not want to accept this ticket" on the Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.

Can I re-send a ticket forward after accepting it?

Yes, a ticket can be forwarded to a new recipient from the MLB.com Ballpark app after it has been accepted by the original recipient.

Can I cancel a Red Sox ticket forward?

Yes, the sender can cancel a ticket forward for Red Sox home games any time before the barcode has been scanned. This can be accomplished from the Tickets Tab by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Tickets Tab. Select the specific Forward then tap "Cancel". The recipient of the ticket you forwarded will be notified. If the ticket is forwarded again and the original sender cancels the forward, the second recipient will be notified and the ticket will disappear from their Tickets Tab and/or My Tickets account.

Can I cancel a Red Sox ticket forward after it has been accepted?

Yes, the original ticket sender can cancel a ticket forward for a Red Sox home game even after it has been accepted. The sender and recipient will be notified by email of this action and the ticket will disappear from the recipient's (or anyone they forwarded it to) Tickets Tab and/or My Tickets account. However, once the ticket has been scanned for entry, the forward cannot be canceled.

Can I cancel a Red Sox ticket forward after it has been accepted and re-sent?

Yes, the original ticket sender can cancel the forward for a ticket to a Red Sox home game regardless of how many times it has been re-forwarded as long as it has not been scanned for entry yet. The sender and original recipient will be notified by email of this action, and the ticket will disappear from the Tickets Tab and/or My Tickets account of whomever the ticket had last been forwarded to.

Can I forward multiple Red Sox tickets to a single account?

Yes. Tickets can be forwarded all together from the same event or one ticket at a time.

Where can I find the status of all Red Sox Ticket Forwards?

You can navigate to the Ticket Forward section of the Tickets Tab. There you will find all received and sent ticket forwards for that home team.

What if I never received the Ticket Forward email?

If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at 877-REDSOX9.

MLB.com Ballpark App - Red Sox Rewards Card

How do I access my mobile Red Sox Rewards card?

Through the MLB.com Ballpark app you will also have access to your Red Sox Rewards Cards (for Season Ticket Holders only). In order to display your Red Sox Rewards card you will need to link your Rewards Account to your MLB.com account. In order to display your Red Sox Rewards card you will just need to link your MLB.com account with your Red Sox account. The mobile Rewards card can be used for kiosk check-ins, eCash and early entrance to the park via Gate C.

If you have any questions or need further assistance please contact your Account Executive or call 877-REDSOX9.

Mobile Ticket Purchase

Primary Methods

The MLB.com Ballpark App makes it easy to purchase Red Sox tickets. After you are logged into your MLB.com account, simply select, 'Buy Tickets' from the Ticketing section on the Ballpark Tab.

You can also select Buy Tickets from the Tickets Tab with just a few clicks!

A third way to buy tickets is by visiting redsox.com directly on your mobile device:

  1. Visit redsox.com on your mobile device
  2. Click on the schedule link
  3. Select the game you would like to attend and click the T-link
  4. Purchase tickets via a secure checkout
  5. Your tickets will be delivered via Instant Delivery. Download or open the Ballpark App to view and manage your tickets

Red Sox Replay

Replay is The Official Red Sox Ticket Resale Marketplace which makes buying and selling safe and secure. You can access Replay via the Ballpark app under the Ticketing section of the Ballpark Tab.

Visit redsoxreplay.com for more information.