Know Before You Go
All Guardians tickets will be delivered digitally via the MLB Ballpark app. We encourage you to review your account and ensure all tickets appear as expected within the app before you arrive at Progressive Field.
To avoid any delay entering the ballpark, fans should proactively reset their password before arriving at the game. For the best experience, use the latest version of the Ballpark app when accessing your tickets and ensure you log out of all MLB applications and log back in with your updated password. Remember that screenshots of your tickets will not be accepted.
While reviewing your account, if you are unable to see or access your tickets in the app, please contact us at fanservices@cleguardians.com..
Your Tickets
As a reminder, your tickets are Mobile-Entry and can be accessed via the MLB Ballpark app or MyTickets webpage. Paper tickets, PDFs, and screenshots are not accepted at Progressive Field. We recommend you access your tickets before arriving at Progressive Field. For those with an Apple device, you should proactively add your tickets to your Apple Wallet.
To access your tickets, please follow the steps below:
- Download the Ballpark app via the iOS App Store or the Android Google Play Store
- Use your MLB.com account email and password to log in and see your tickets (same email and password used to purchase your tickets or accept your ticket forward)
- If this is your first time buying or accepting tickets with this email address, email verification will be needed to prevent fraudulent access to tickets
- Access your tickets via the 'TICKETS' tab to scan your tickets at the gate
Prior to entry:
- Forward any tickets to guests coming with you before arrival. Once a ticket is scanned, it can no longer be forwarded or recalled to someone else's phone
- Make sure you can access your tickets before arriving at the gate
- Turn your phone screen brightness up all the way
For more information and step-by-step instructions on setting up the Ballpark app and adding tickets to your Apple Wallet, click the button below: