- Log into MyTicket Account
- Select ‘Voucher’ from the menu in the upper left corner
- Scroll to the bottom of the page and select ‘Voucher Action (Redeem)’
- Click ‘Redeem’
- Select desired number of vouchers to redeem
- Select game date
- Select seating location
- If you would like to select additional games, click menu in upper right hand corner and select ‘My Guardians Ticket Account’
Guardians Flex Voucher Plans
Save big on the biggest games
Redeem 20 or 40 game vouchers any time during the season
Guardians Flex Voucher Plans give you the ultimate flexibility. Enjoy 20 or 40 vouchers to redeem any time throughout the season when you know which games fit your schedule.* These plans allow you to buy early and lock in discounted prices without having to commit to specific games.
Here’s how it works:
- Purchase a 20 or 40 game Flexible Voucher Plan.
- Start redeeming your vouchers prior to the start of the 2023 season; please check back soon for the exact date!
- One voucher is equivalent to one single game ticket, and you can redeem up to eight vouchers for one game so you can bring family and friends with you.
- Vouchers can be redeemed up until first pitch on the day of the game.
- All Flexible Voucher Plans are mobile only, so you will redeem your vouchers and receive your game tickets right on your phone.
Flex Voucher Plans are available in the Lower Level and Bleachers/Upper Level. Select which seating package you would like and you will be able to try out different seats in that area. (For example, if you purchase a Bleachers/Upper Level Flex Voucher Plan, you can choose seats in the Lower Bleachers, Upper Bleachers, Upper Box or Upper Reserved when you redeem your voucher.)
Flex Voucher Plans are designed to give you flexibility to choose the number of tickets and the games you’d like to attend based on your schedule.
Have questions? Check out our FAQs page >
*Terms and Conditions apply. Flexible Vouchers are subject to availability and are limited to eight (8) voucher plans per person, household or entity. The Cleveland Guardians (“Club”) reserves the right to cancel any Flexible Voucher plan purchase in excess of eight (8), or for any other purchases that violate the Club’s ticketing policies or procedures. Flexible Voucher purchases are non-refundable and nontransferable. Flexible Vouchers shall not be resold, and tickets obtained by redeeming Flexible Vouchers shall not be resold in violation of the Club’s Ticket Transfer Restrictions. Ticket resellers are not eligible for this offer. The Club reserves the right to cancel any Flexible Voucher purchase and/or resulting ticket purchases if it is determined the purchaser is a ticket reseller or has associations with known ticket resellers. Flexible Vouchers cannot be redeemed for Opening Day or Postseason tickets. Discounts off single-game ticket prices will vary by section and number of Flexible Vouchers purchased. Flexible Voucher plans do not include Season Ticket Holder benefits. By purchasing a Cleveland Guardians ticket with a Flexible Voucher, you accept all Ticket Terms and Conditions applicable to the ticket purchase, including the terms and conditions applicable to all Cleveland Guardians tickets (currently located at https://www.mlb.com/guardians/tickets/ticket-policies/regular-season/ticket-back). Flexible Vouchers expire two years from date of issuance. The Club reserves the right to cancel or modify the Flexible Voucher promotion at any time in its sole discretion. For additional information or questions about Flexible Voucher purchases or redemptions, please call 216-420-4487.
Flex Voucher Redemptions Steps
Frequently Asked Questions
Q: When will my vouchers be available to start redeeming?
A: Your vouchers will be live and accessible within the MLB Ballpark app prior to the start of the 2023 season. Please check back soon for an exact date. When you download the MLB Ballpark app, make sure to use the same email address you used to purchase you voucher plan to create your MLB account. In the app, click on Flex Ticket Redemption under the Tickets menu.
Q: What sections are included with voucher plans?
A: Lower level voucher plans can be redeemed for Lower Box and Lower Reserved seats. Bleacher/upper level voucher plans can be redeemed for seats in the Lower Bleachers, Upper Bleachers, Upper Box or Upper Reserved sections.
Q: If I use all my vouchers, can I buy more?
A: Yes, Flex Voucher Plans will be available for purchase through July 14, 2023.
Q: Is there a limit to the number of vouchers I am allowed to redeem per game?
A: Yes, you may redeem up to eight (8) vouchers per game.
Q: Once I redeem my vouchers for tickets, can I upgrade my seats?
A: Upgrades to vouchers must be made at the time of redemption, along with payment towards any price difference. Upgrades are not able to be made once the voucher has been redeemed, including day of game at Fan Services in Section 153.
Q: Are tickets purchased using the Flex Voucher Plans refundable?
A: No. Ticket purchases made with the Flex Voucher Plans are final and not eligible for refund or exchange.
Q: Which games are included with my Flex Voucher Plan?
A: Vouchers can be redeemed for any game throughout the 2023 season excluding Opening Day and potential playoff/postseason games.
Q: Is there a cutoff time to redeem a voucher?
A: You vouchers can be redeemed up until the scheduled first pitch on the day of the game.
Q: How do I redeem my vouchers?
A: Vouchers are able to be redeemed on any mobile device or desktop through the My Tickets site. Any tickets redeemed through the Flex Voucher plan are mobile only and can be accessed in the MLB Ballpark app.
Q: If I redeem vouchers for friends and family, how do they get their tickets?
A: All barcodes will be on one device inside the MLB Ballpark app. If you have a group of two, for example, both barcodes can be scanned from one device or you can forward a ticket through the MLB Ballpark App by email or text.
Q: Do I get the gate giveaway with my voucher tickets?
A: Voucher tickets are eligible for the gate giveaways while supplies last.
Q: Can I sell my Flex Vouchers?
A: No. Flex Vouchers are not eligible for resale.
Q: Can I sell my voucher tickets if I'm unable to attend the game?
A: Flex Voucher tickets are subject to the Cleveland Guardians Ticket Transfer Restrictions set forth in the Ticket Terms and Conditions (https://www.mlb.com/guardians/tickets/ticket-policies/regular-season/ticket-back).