Why can't I print my tickets at home anymore?
In 2019, the Chicago White Sox are joining the growing number of professional sports teams using mobile tickets as the preferred delivery option. For information on printed ticket options for season ticket holders and groups, please contact the White Sox at 312-674-1000. Fans can still opt for printed tickets at the ballpark ticket windows. Other printed ticket options are will call ($2.50 per order) or mail ($2.50 per order). For mail orders, you must purchase tickets more than 10 days in advance.
Why are the White Sox making this transition now?
People are comfortable using mobile for air travel and increasingly, for sports/entertainment entry. The Chicago Bears are mobile. Several MLB teams and our local NFL team have eliminated print-at-home (PDF) as an option. This transition will combat fraud and ensure tickets are valid.
With all the stories in the news about hacking and cyber security, how can I be sure that my mobile tickets really are secure from fraud?
At every game we hear from fans who bought tickets from third-parties, whether from a broker, a random person on a website or a person on the street outside the ballpark, who get turned away at the gate because their tickets are not valid. It's easy to print multiple copies of the same ticket, or pass off a printed ticket with a deactivated bar code as legitimate. Unfortunately, there is little or no recourse when you buy a fraudulent ticket from a third party. On the other hand, when you purchase mobile tickets from the White Sox, Ticketmaster or StubHub, you are guaranteed to be receiving a valid ticket.
I don't have a smartphone or tablet. How am I going to get into the game?
We will continue to offer printed tickets. If you buy your tickets in person at the ballpark ticket windows, you can choose mobile or printed tickets. For online purchases, while mobile will be the preferred delivery mode, you can have printed tickets left for you/your party at will call for an added fee of $2.50 per order. You can also opt to have your tickets mailed to you via USPS, provided you are purchasing more than 10 days in advance. The fee for that is $2.50 per order.
What happens if my phone's battery dies before I get to the gate?
If you have trouble with your phone or tablet before you get to the gate, you can seek assistance at one of the White Sox mobile ticketing stations outside of the ballpark or go to a window at the ballpark box office.
What if I don't have Internet connectivity at the gate?
It's always best to avoid potential connectivity problems by accessing and downloading your mobile tickets before you get to the ballpark and then saving them in Apple Wallet, Google Pay, Passbook or whatever your smartphone offers. You can also manage them in the Ballpark app. That way you can avoid any day-of-game technical glitches that could happen at the gate. The White Sox recommend relying upon your data plan when accessing tickets on site, but again, encourage you to access, download and save tickets to your smartphone from home.
Can I still get a printed ticket if I buy it at the ballpark box office?
Yes, if you buy your single game tickets at the ballpark ticket windows, you can opt for printed tickets at no extra charge. Online purchasers have the option of leaving printed tickets at will call, which will carry a $2.50 per order fee. Printed tickets can also be mailed to you for a fee of $2.50 per order provided you purchase tickets more than 10 days in advance.
What about season tickets?
Season ticket holders will be able to use printed tickets for a fee; however, PDF/print-at-home will no longer be an option for entry into the stadium or to forward tickets.
Will fans still be able to forward their tickets to guests with PDF/print-at-home?
Ticket purchasers will no longer be able to forward tickets as PDFs. Starting in 2019, fans will use mobile forwarding through White Sox Account Manager or through the Ballpark app.
Why are you charging me for leaving printed tickets at will call?
There are hard costs associated with printed tickets, whether it's the paper, supplies for the printer or the staff time to physically handle the tickets from point of order to delivery, none of which are necessary with mobile tickets. The fees associated with the handling of printed tickets for will call will help defray those costs.
How do I share mobile tickets with the other people who are meeting me at the game?
Fans can visit the MLB Ballpark app page to link their mobile tickets to the MLB Ballpark app in a few simple steps. From the app it's easy to forward tickets via text, email or social media. Fans can also use their Ticketmaster account, or for season ticket holders, through White Sox Account Manager.
How do I get the MLB Ballpark app or a Ticketmaster account?
The MLB Ballpark app is available for free download wherever you get apps on your smartphone. Once you have downloaded the app and input a few simple preferences, you are ready to pair the app with your Ticketmaster account, which you were required to create in order to purchase your tickets online. Once your accounts are paired, you can access and manage your tickets through the MLB Ballpark app.
Can I resell my mobile tickets?
Mobile tickets may be resold through our official secondary market provider, StubHub.
I forwarded mobile tickets to a friend who can't make it to the game. Can I cancel the transaction and send them to someone else?
You can cancel the forward as long as the recipient has not accepted the tickets or as long as the game has not started. If the recipient has already accepted the tickets, he/she must forward them to you. Once you have accepted the tickets, you are free to forward them along to someone else.
Can I have multiple tickets on a single phone for one game?
We encourage you to transfer a ticket(s) to each person in your party. Yes, you can have multiple tickets on your smartphone; however, all fans must then enter at the same time and be in line together. You will be able to swipe right through all of the tickets you have for that game.
What if my entire party/group is not with me when I enter the stadium?
Every fan needs to present a ticket upon entry. There are multiple ways to transfer a ticket. From the MLB Ballpark app, fans can forward tickets via text, email or social media. Fans can also use their Ticketmaster account or for season ticket holders, their White Sox Account Manager.
Can I use a screenshot of my ticket to enter the stadium?
No. Screenshots of tickets or any ticket produced by an unauthorized source will not be accepted.
Can I print my parking pass at home?
No. Each vehicle will need to present a mobile parking pass to be scanned at the lot entrance or a specific coupon from the White Sox. You can also pay with cash or credit card upon arrival at the lots so long as there is availability.
What happens if my mobile ticket does not scan properly?
We suggest setting your phone screen to the highest brightness possible before you get in line to enter. The White Sox will provide assistance should you have difficulty scanning.