Access Guide for Guests with Disabilities

Accessible Parking

Accessible Parking Map

Accessible Seating/Companion Seating

Alternative Format Materials

We provide the schedule, promotional schedule and ADA brochure in large print format.

Assistive Listening Devices

Automated Teller Machines



There are a variety of portable concession stands located along both the 100 Level and 500 Level concourses that are wheelchair accessible. Most fixed concession stands have specially designed windows to accommodate guests in wheelchairs. Please see the nearest Guest Service Representative for assistance or stand attendant for menu assistance.

Dietary Restrictions

Guests are welcome to carry in food in a small, clear (see-through) plastic bag. Guests who need an exception to the carry-in-policy should enter Gate 5 and ask for a security supervisor.


Emergency Evacuation

Security and operations personnel are trained in safety, first-aid and evacuation procedures of Guaranteed Rate Field including the needs of our guest with disabilities.

Entry and Carry in Policy

Please adhere to the following guidelines so that all fans may enjoy their experience at GRF.

Guests are welcome to:

  • Carry in food in a small, clear (see-through) plastic bag.
  • Carry in one sealed plastic bottle of water, one liter or less in size, but no other beverages of any kind.
  • Use small, compact umbrellas. When opened, they may not obstruct the view of other guests. Golf size umbrellas are not permitted into the ballpark.
  • Enter with a stroller, umbrella size strollers are suggested.

Restricted Items:

  • Weapons of any type, including pepper spray. It is illegal for anyone to enter or attempt to enter the ballpark with a firearm, regardless of permit.
  • No bags - exceptions will be made for small medical bags, small clutch purses (under 9"x5"x2" in size) and diaper bags when an infant is present.
  • Selfie Sticks
  • Aerosol Spray cans including hair spray, sunscreen etc.
  • Bottles, cans, hard-sided coolers or any type of alcohol beverage.
  • Guests may not use any tobacco products inside the ballpark. Pursuant to the Smoke-Free Illinois Act and City of Chicago Ordinance, the use of cigarettes, electronic cigarettes and chewing tobacco are prohibited.
  • Per MLB policy, drones are strictly prohibited on Guaranteed Rate Field and White Sox property.

Fan Texting

Fans may text 773-754-HELP (4357) to reach our command center for any issue that may arise during your visit. You will reach a bounce back message immediately. Text STOP to cancel. Message and date rates may apply.

First Aid

Guest Services

Interpreting Services

Noise Cancelling Headphones / Sensory Room

Photosensitivity Warning

Public Transportation

Guaranteed Rate Field is easily accessed via public transportation. The ballpark is located just off the Sox-35th station of the CTA Red Line, which are wheelchair accessible. The area is also serviced by a number of bus routes. Guests may visit the Chicago Transit Authority website at www.transitchicago. com/accessiblity or contact them via phone at 312.836.7000 for more information.

The Metra stop is located at 35th Street just east of the Dan Ryan Expressway, along the Rock Island Line. "Bronzeville" station is accessible.

Quiet Room / Sensory Room

Should a quiet room be necessary, please contact a Guest Service Representatives, security guard or go to the guest relations booth and a quiet room for directions to our Sensory room located on the 400 level.

Restrooms/Family Restrooms

Service Animals

Stadium Seating Chart

Wheelchair accessible seating is available on all levels of the park. Adjacent companion seating and additional seating may be purchased based on availability. Guests needing to exchange tickets for an accessible seat should go to the Guest Relations locations behind home plate.

Sightline - accessible seating on the Main (100) Level can be found in sections 104, 109, 110, 118, 119, 133, 144, 145, 154, 155 and 160. All of the accessible seats on the Club (300) and Upper (500) Levels are sightline - accessible. Diamond Suite levels are accessible.

Ticket Information

Water Fountains

Wheelchair Services


The Chicago White Sox staff prides themselves on providing the best in guest service to all baseball fans at Guaranteed Rate Field, with particular attention to those who may require special assistance. GRF provides accessible access throughout the ballpark. Should you have questions or suggestions regarding accessible accommodations of our facility please contact Guest Relations at 312-674-5225, (TDD) 312-674-5188 or by email: [email protected]. We look forward to hosting you at our ballpark.