Have a question about the ballpark? Find the answer in our comprehensive A-Z Information Guide of Guaranteed Rate Field.
Located on the Service Level along the third-base line, admission to the office is through the Administrative Office entrance at Gate 4, on the corner of 35th and Shields, by appointment only. The offices are open Monday-Friday from 9:00 a.m.-5:00 p.m. Employees may be reached at 312-674-1000, and documents can be faxed to 312-674-5103.
Alcoholic Beverage Policies
Alcoholic beverages may not be carried into Guaranteed Rate Field. Guests who appear to be under the age of 30 are required to show valid I.D. indicating legal proof of age before purchasing alcohol inside the ballpark. Beer sales are limited to two (2) drinks per transaction in the main seating bowl, and less in some ballpark locations (see your supervisor for more details). All beer sales will stop after the last out of the 7th inning. The Chicago White Sox day-of-game staff reserves the right to deny entry into Guaranteed Rate Field to any individual who appears to be impaired. The Chicago White Sox and concessions staff also reserve the right to deny beverage service to any guest without proper I.D. or who appears to be impaired. Service limits and times of service may change at any time at the discretion of the Chicago White Sox.
No pets or animals of any kind are allowed in the park, with the exception of trained service animals (unless specified by Park Operations) and pre-registered dogs on Dog Days. All other pets should be sent to Pet Check, located at Gate 3.
Located behind home plate on the Club (300) level, booths may be reached by taking the press elevators and exiting via the rear door. Only authorized personnel with proper credentials will be allowed access into the booths.
Obscene or indecent clothing is not allowed on park property. Noncompliance with this rule may result in ejection.
Autographed new or game-used memorabilia is displayed for auction at community corner located in section 156 and outside the gift shop behind home plate on the 500 Level for every home game. Fans have until 80 minutes after 1st pitch to place a bid on the item(s). The bid sheets are collected and the winner is notified via phone within five business days to arrange the method of payment.
Automatic Teller Machines (ATMs)
ATMs are located behind home plate and in centerfield on the 100 Level; behind home plate and near section 540 on the Upper Level; outside Gate 4; in the service tunnel outside the Craft Kave; and outside of ChiSox Bar & Grill.
Autographs may be sought before the game on outfield side of the dugouts by guests with access to the 100 Level of the park. Team Leaders assigned to the lower box area will notify guests and staff when guests may no longer go down to the wall for autographs (normally 25 minutes prior to the start of the game). The Team Leader will also make a judgment call regarding fans wishing to obtain autographs from players who do not come out until closer to game time. Staff members are not allowed to request autographs for guests.
Bag Checking Facility
An independent checking facility is located on the northwest corner of 35th & Shields, where guests may check-in their restricted items. There is a fee for this service. The facility is a novelty trailer, which opens when the gates to the ballpark open and closes 30 minutes following the conclusion of the game.
Banners may not be displayed during play due to sight line restrictions. Signs may not be placed on the field, be commercial or obscene in nature or cause a disturbance to other guests. Poles to display banners or flags are not permitted.
Bats are only permitted to be carried into Guaranteed Rate Field on children's autograph session days. Following the autograph session, guests are asked to check the bat at a Guest Relations Booth, located behind home plate on any level of the ballpark, for the duration of the game. Any guest receiving a bat during the game must follow this procedure.
A limited number of bike racks are located outside Guaranteed Rate Field between Gates 2 and 3 and along 35th Street near Gate 5. There is also a DIVVY station located outside of Gate 6 on 35th Street.
See Carry-In Items.
Box Office Operations
Non-Gameday Box Office Hours (When tickets are on sale)
Gameday Box Office Hours
Sat. Night Games: 9:00am-8:00pm
Sat. Day Games: 9:00am-4:00pm
Sun. Day Games: 9:00am-4:00pm
Season & Group Sales Office Hours
Tickets can be purchased:
In person at the Box Office
Via Phone with a credit card at 866.SOX.GAME
Via the internet with a credit card at whitesox.com
Advance Ticket Window
Located behind home plate on both the Main (100) and Upper (500) Levels, these booths are available for ticket exchanges, upgraded seats or seats behind the screen (subject to availability), wheelchair accessible seats, the sale of tickets for future events and the purchase of Comiskey Cash.
See Announcer Booths.
Lot A, located at 35th and Wentworth, holds all group buses. Prepaid passes, at a reduced price, may be purchased through the group sales department.
Guests are permitted to carry cameras into the ballpark though no oversized or hard-sided camera bags/tripods are permitted.
Guests are permitted to bring food items into the park provided they are in a clear plastic bag which will fit underneath their seat. Guests are permitted to bring in plastic bottles of pure water under one liter in size that are still sealed. Small, soft-sided bags (16" x 16" x 8" or less in size) are permitted. Any type of bag larger than this size is not permitted. See Bag Checking Facility.
Alcohol, soda, bottles, cans, hard or liquid containers of any type are not allowed to be carried in to the ballpark.
CIBC Fan Box
A 30-person suite located on the 100 Level at section 134 available for individual game rental. Guests should be directed to the Sales booths for rental information.
Champions Monument Plaza
Champions Plaza and the Champions Moment Monument, located outside Gate 4, celebrates the 2005 World Series Champion White Sox and our fans. The diamond-shaped plaza consists of a limited number of bricks inscribed with personalized fan messages (Bricks are no longer available for purchase), surrounded by engraved pavers commemorating great moments and players in White Sox history. The granite and bronze sculpture that stands at the heart of the plaza depicts and highlights key plays, players and moments of the team's amazing march through October of the Championship 2005 season. The plaza and sculpture were unveiled in April 2008.
Anyone in need of a place to charge their phone can be directed to section 110, the RB #SoxSocial Taproom and behind home plate on the 300 and 500 level.
Anyone wishing to learn more about or contribute to Chicago White Sox Charities (CWSC) may do so by contacting the community relations department at 312-674-1000 or by visiting whitesox.com and viewing the Community section. CWSC supports cancer research and many other worthy programs. Additional information is available at any of the Guest Relations Booths or Charities Corner.
Chicago Sports Depot
The Chicago Sports Depot is located at Gate 5 of Guaranteed Rate Field on the north side of 35th Street and consists of nearly 12,000 square feet of sales space. The Chicago Sports Depot offers shoppers the best selection of White Sox merchandise.
Hours of Operation
Non-Game Days: noon-5:00pm
Game Days: 11:00am-1 hour after the final out
Guests will require a ticket for entry from the time the gates to the ballpark open until the games conclusion. Promotional items are not distributed at Depot gate.
Children's Entry to the Ballpark
Children taller than 36 inches are required to have a ticket of their own. Any child who is smaller than 36 inches is permitted into the ballpark without a ticket, but must share a seat with an accompanying adult and is not eligible for any promotional item.
ChiSox Bar & Grill
Located at Gate 5, it's our restaurant operated in partnership with the Gibson Restaurant Group. This upscale sports-themed restaurant and bar features two stories of indoor seating and an outdoor patio for pre- and post-game gatherings. Any guest may enjoy the smokehouse favorites. The restaurant is open to the public on game days only and for private parties all year long.
CIBC Fan Deck
Located in centerfield on the Main Level, the deck offers a unique view of the game. It is usually rented for private parties, but is also available to guests on a first-come, first-serve basis on certain game days. Please direct guests to the Sales Booth for rental information.
Coats can be checked free of charge at any Guest Relations Booth, which are located behind home plate on each level.
Comiskey Cash is available for purchase at the main Box Office and at the advance ticket sales windows. The uniquely-designed bills feature portraits of our fans' favorite players. Comiskey Cash can be used anywhere in the ballpark where cash is accepted.
The Sportservice offices are located in the service tunnel directly across from the loading dock in centerfield. Please see the Concessions page for a listing of concession stand and food information. For our guests' convenience, limited concession seating areas are located throughout the ballpark.
Conference & Learning Center at Guaranteed Rate Field
The Conference & Learning Center at Guaranteed Rate Field is available for groups from 10 to 200 for pregame and non-game day meetings. The entrance is located at Gate 3½. Calls regarding reservations, rates and questions can be directed to 312-674-5900.
See Goose Island Craft Kave.
Designated Driver Program/Booth
Offered each game day, guests 21 years of age and older can register at the booth behind home plate on the main level and at the Club and Upper Level Guest Relations Booths as a designated driver for their party. Fans may register until the bottom of the 2nd inning. All participants are eligible for raffle prizes. Winners will be announced in the 7th inning. Beginning in the 8th inning, the booth serves as the prize center for the recycling program coupons.
Diamond Suite guests may enter either at the Diamond Suite entrance, located at Gate 4, or through any entry gate. Once inside the ballpark, guests should proceed to the Main (100) Level and use the suite elevators, located behind home plate, to access the Diamond Suites. There is no ramp access for entry to the Diamond Suites. Diamond Suites are located on both the 200 and 400 Levels.
Guests with disabilities and one companion should be directed to the elevators located at Gate 5. Guest with disabilities, press, Bard's Room guests and White Sox park operations staff may use the two elevators behind home plate (inside Gate 4) to access all levels of the ballpark. Guests with disabilities should always be directed to these elevators. Guests holding tickets for Diamond Suites, Terrace Suites, and the Guaranteed Rate Club may use the suite elevators, located outside Gate 4, to access the Suite Levels (200 & 400), the Main Level and the Ground Level. Huntington Bank Stadium Club members may use the Stadium Club elevators to access the Club from the Ground Level, near the Gate 2 entrance, and from the Main Level near section 110. The freight elevators are located near sections 108 and 156 and access all levels of the ballpark. Elevators should NOT be used in the case of an emergency.
Escalators to the Main (100), Club (300) and Upper (500) Levels are available at Gates 3 and 5. NOTE: For safety reasons, Gate 3 escalators will only operate in the "up" mode. They will not be used to exit guests from the ballpark. All guests should be directed to the nearest ramp in order to exit.
No refunds or exchanges are given for White Sox individual game tickets. Season ticket holders are eligible for a special ticket exchange program. Guests should be directed to the Sales Booth for additional information. See Rain Checks for more details.
In the interest of player and guest safety, Guaranteed Rate Field maintains a zero-tolerance policy regarding fan interference with a ball in play or a player during the game. Anyone venturing on the playing field will be arrested.
The White Sox cannot take responsibility for any items sent to the White Sox players or staff for autographs. In addition, we ask that our employees not accept fan mail from guests.
Left Field Line: 330 feet
Left Centerfield: 377 feet
Centerfield: 400 feet
Right Centerfield: 372 feet
Right Field Line: 335 feet
The playing field is made up of bluegrass sod with eight different blends of grass. The base of the field is made up of 4 inches each of drainage pipe, pea gravel and sand. The infield consists of dirt that was transported from the original ballpark.
If you observe a fan or group of fans who are becoming loud or troublesome, please notify security.
After a White Sox home run, 20 fireworks are ignited from the scoreboard. We also have a full-length fireworks display following some games.
First Aid Room
First Aid is located on the Service Level behind home plate, adjacent to the security office. The satellite First Aid room is located on the Upper (500) Level behind home plate.
First Game Certificate
The White Sox offer a complimentary certificate for guests to commemorate their first game at Guaranteed Rate Field. They may visit Rookies Corner in Section 159 under the Kid's Zone or a Guest Relations Booth, located behind home plate on the 300, and 500 Levels, to pick one up.
Guests are welcome to keep any ball that is hit into the stands. Guests should stay alert and watch for foul balls while the game is in play or during batting practices. At no time should a foul ball or home run ball be thrown back onto the field. Violators will be subject to ejection. Any guest interfering with a ball in play is also subject to ejection from the ballpark.
Gates to the ballpark normally open 90 minutes prior to all games. Any other changes to gate times will be noted in the Guaranteed Rate Review.
Gift cards are available in varying amounts up to $100 at the participating stores throughout the Chicagoland area such as Jewel-Osco. Gift cards can be used anywhere credit cards are accepted.
Goose Island Beer Co.
Seating area located in right field in section 106 & 107. It offers exclusive VIP season ticket sections, group seating area and a standing room only section, a replica CTA El station bar located on the concourse features Goose Island beer products.
Goose Island Craft Kave
Located in the Patio Area, the bar opens when the gates to the ballpark open and remains open one hour after the conclusion of the game. Guests should enter from Gate 2 or Ramp 2. Children under the age of 21 must be accompanied by parent/guardian. A guest may not re-enter the Craft Kave after leaving the ballpark. Smoking is NOT permitted in the Goose Island Craft Kave.
Guest Code of Conduct
Major League Baseball and the Chicago White Sox are committed to creating a safe, comfortable and enjoyable ballpark where:
- Guests are entitled to enjoy the baseball experience free from foul/abusive/derogatory language or obscene gestures
- Intervention with an impaired guest will be handled in a prompt, safe manner
- The progress of the game will not be disrupted by guests' actions or unauthorized persons on the playing field
- Smoking or the use of any tobacco is not allowed inside the ballpark, including e-cigarettes
- Guests will show their tickets when requested and sit only in their ticketed seat
- No weapons of any kind will be allowed into the park
The White Sox are always looking for ideas and comments from our guests! They can contact us via e-mail at firstname.lastname@example.org or visit any Guest Relations Booth while at the ballpark.
Guests are not to interfere with a ball in play. Anyone doing so will be escorted out of the park.
Guest Relations Booths
There are five Guest Relations Booths at the park. They are located directly behind home plate on the Main, Club and Upper Levels and outside Gates 4 and 5. The Guest Relations representatives in the booths have been trained to handle guests' questions, comments and complaints. Other services offered at these booths are:
- Informational literature
- Lost and found
- Lost children/parents
- Arrangements for guests who are disabled
- Kids I.D. bracelets
- Limited over-the-counter medications and sunscreen
- Help with any guest's reasonable request
- Scoreboard messages/first game certificates
Guaranteed Rate Club
The Guaranteed Rate Club is a premium seating area located behind home plate on the Lower (200) Suite Level. Guests holding tickets for this seating area may enter at the Gate 4 Diamond Suite entrance or via any gate and proceed on the Main (100) Level to the Diamond Suite entrance. Guests sitting in the Guaranteed Rate Club have exclusive access to a pre-game buffet and in-seat waitstaff service, both of which are included in the price of their ticket. The Guaranteed Rate Club remains open until approximately one hour following the conclusion of the game.
Huntington Bank Stadium Club
Located in the right field corner, Huntington Bank Stadium Club is open exclusively to club members and their guests who have the proper passes. Entrances are located at the rightfield corner of the Club Level or through the main Stadium Club entrance, located at Ground Level adjacent to Gate 2. Huntington Bank Stadium Club can also be accessed from the elevator lobby located on the Main Level at section 110. Huntington Bank Stadium Club opens two hours prior to game time and closes one hour following the conclusion of the game.
Young children attending White Sox games may obtain a free I.D. bracelet personalized with their seat location which allows staff to return lost children to their seats. I.D. bracelets are available at any Guest Relations Booth. Please report concerns about a lost child to the nearest Guest Relations Booth or any security officer.
Lost and Found
Guests inquiring about lost articles should be directed to the Guest Relations Booth located on their Level or, at the end of the game, to the booth on the Main (100) Level. When turning in a lost article, tell the representative when and where it was found in order to help return the article to the proper owner. Any items remaining after 30 days will be donated to charity.
Any child looking for a lost parent, or a parent looking for a lost child, should immediately be taken to the Guest Relations Booth located directly behind home plate.
Magellan Scout Seats
This all inclusive area is accessible to guests holding a Magellan Scout Seat ticket. Guests may enter through the entrance at Gate 3 1/2. This area is also accessible through the Main (100) Level seating area directly behind home plate. No food or drink may leave this area.
Mascots of any type are not allowed in the park with the exception of Southpaw, the White Sox mascot. See Southpaw.
The Media Guide is prepared by the Chicago White Sox Media Relations Department for the use of the working press, radio and television personnel. It is available to the public at the White Sox Gift Shop ($15) or by mail ($18) by writing to: Chicago White Sox, Publications Department, Dept. 77-3419, Chicago, IL, 60678-3419.
All media passes are to be picked up inside Gate 4, at the media check-in desk. All media with credentials must access the ballpark at Gate 4.
Noise-makers of any type (e.g., air horns, bells, plastic horns, etc.) are not permitted in the park.
The Chicago Sports Depot is located at Gate 5 of Guaranteed Rate Field on the north side of 35th Street and consists of nearly 12,000 square feet of sales space. The Chicago Sports Depot offers shoppers the best selection of White Sox merchandise and a virtual reality batting cage experience. The non-game day hours of operation are 12:00-5:00 p.m. On game days, a game ticket is required to enter the Chicago Sports Depot (once gates have opened).
Six main novelty stores and numerous kiosks, which provide a variety of White Sox merchandise, are located throughout the ballpark:
The Home Plate Shop behind home plate on the Main Level
The Hall of Fame Shop behind home plate on the Upper Level
The Scoreboard Gift Shop centerfield on the Main Level
The New Era Cap Corner behind section 158 on the Main Level and behind home plate on the Upper Level
Specialty Kiosks behind section 158 on the Main Level and behind home plate on the Main Level
Nursing Mothers Room
Mothers needing a private room to nurse should be directed to any guest relations booth to gain access to the nursing room located in section 352. The room is equipped for both nursing and pumping. A changing table is also available in the room.
The organ, played by Lori Moreland, is located directly behind home plate on the Main (100) level, in section 132.
Season ticket holders may purchase parking in advance at a discounted rate. General parking is $20 Mon.-Sat. and $10 Sun. (Family Sundays), and a limited amount of pre-paid passes may be purchased in advance. Guests may also pay in cash or credit card when they arrive at the game. Lots will remain open for one hour following the conclusion of the game. Visit the Getting to Guaranteed Rate Field page for a map of the various parking lots.
Once a guest exits the ballpark, he/she may not return.
The Patio Area is located in the right field tunnel area, adjacent to the Goose Island Craft Kave. Guests should be directed to Gate 2 or Ramp 2 to access the Patio Area. This area is rented to groups up to 1,200 on a daily basis. The price of $41/adult or $20.50/child includes a pregame buffet and a discounted game ticket. Group tickets of 20 or more are sold through the White Sox sales department, and individual tickets are sold through the White Sox ticket office, based on availability. Guests may call 312-674-1000 for more information.
On a space-available basis, guests are able to check their pets at a kennel provided outside the park next to Gate 3. There is a $3 fee per pet, which is donated to a charity that trains service animals. Any guests wishing to use the facility must show proof of the dog's vaccinations and sign a waiver releasing the Chicago White Sox of any responsibility for their pet. For more information or reservations, call 312-674-5503.
Player Will Call
Visting team tickets are available for pick-up at the Gate 4 box office window #10. The window opens 2 hours prior to game time, but player's tickets are available 90 minutes prior to game time.
The Press Box is located on the first base line on the Upper (400) Suite Level. Only media with the proper credentials, issued by the Chicago White Sox media relations department, are permitted access to this area.
Located near the Administrative Office entrance inside Gate 4, at the media check-in desk, the Press/Pass pickup opens two hours prior to game time. All media, and special passes can be picked up here.
Derogatory language or profanity will not be tolerated. Any guests using profanity, derogatory language or gestures will be asked to leave the ballpark.
One giveaway item will be distributed per eligible fan entering GRF. An eligible fan must meet advertised age limits or other requirements.
Guaranteed Rate Field is easily accessed via public transportation. The ballpark is located just off the Sox-35th station of the CTA Red Line. The area is also serviced by a number of bus routes. Guests may visit the Chicago Transit Authority website at www.transitchicago.com or contact them via phone at 312.836.7000 for more information.
The Metra stop is located at 35th Street just east of the Dan Ryan Expressway, along the Rock Island Line. For a complete schedule, guests may visit the Getting to Guaranteed Rate Field page.
In the event that five innings of a game are not played (except when the White Sox are winning at the end of 4½ innings) tickets for that game are valid in one of the two following ways depending on how the game is replayed. If the game is replayed as a split double header, the ticket from the rain-out is valid for the first game. If the game is replayed as a straight double header, the ticket from the rain-out becomes a gift certificate good towards any regular season home game at the dollar value for which it was purchased. Season tickets will be exchanged on a ticket-for-ticket basis. All seat locations and game dates are subject to availability. Guests with parking receipts will be given Comiskey Cash in exchange.
Located by Gate 1 on the Main Level and at Gate 3 and 5 entrances on the Upper Level, the Rain Rooms will be open to guests on warm days.
Guests are encouraged to participate in the ballpark recycling program by collecting used plastic cups and taking them to the redemption centers located near the foul poles on the Main (100) and Upper (500) Levels. For every 10 cups or bottles collected, the guest will receive a coupon which can be redeemed for prizes starting in the 8th inning at the Designated Driver Booth on the Main Concourse.
The retired uniform numbers for the Chicago White Sox are Nellie Fox (2), Harold Baines (3), Luke Appling (4), Minnie Minoso (9), Luis Aparicio (11), Paul Konerko (14), Ted Lyons (16), Billy Pierce (19), Frank Thomas (35), Mark Buehrle (56) Carlton Fisk (72) and Jackie Robinson (42).
Revolution Brewing #SoxSocial Tap Room
Where you can interact with all things White Sox social media, charge your phone and more. Located at the top of the stairs in section 159 and is open until the last out of each game. Wheelchair access is up ramp 6 or through the Diamond Suite elevators located behind home plate.
Located in section 159 people can obtain a free certificate acknowledging his/her first visit to our park. Birthday buttons and Kids Club information is also available.
Located directly behind home plate on the Main and Upper Levels, Sales Representatives are available through the bottom of the 3rd inning to answer questions regarding season ticket sales, group sales (20 or more), Patio Parties and Diamond Suite rentals.
The resale of tickets at any price is prohibited on ballpark property.
Pocket schedules are available at the Main Box Office, Advance Ticket Windows, Guest Relations Booths, through whitesox.com or by sending a self-addressed stamped envelope to: Chicago White Sox, 333 W. 35th St., Chicago, IL, 60616.
Fans can create their own special message to be displayed on the right field video screen at Guaranteed Rate Field during any White Sox home game for $65. All requests must be made at least two business days prior to the game which the message is to be displayed. A limited number of day-of-game messages are accepted at the Guest Relations booths within the ballpark for $80. An 8x10 digital color printout is available for an additional $20. All proceeds benefit Chicago White Sox Charities. Visit the Scoreboard Messages page for more information.
See Carry-In Items.
Please contact any security guard for assistance. Guaranteed Rate Field security guards are located throughout the ballpark.
The stand is located on the Main Level adjacent in section 155 & 156 eating area.
Shower/Plumbers 911.com Shower
The shower from Old Comiskey Park, located on the Main Level near section 161, is available for our guests to cool down on hot days.
The use of tobacco products including smokeless tobacco and e-cigarettes is prohibited in the ballpark and the ramps. Violators are subject to ejection and fines imposed under Chicago Municipal Code Chapter 7-32 and Illinois Compiled Statutes 410 ilcs 82. A designated area for the use of tobacco products is located on the ground level of Gate 5, on the north side of 35th street and at the ground level of Gate 2. Guests failing to comply with this policy will be asked to surrender his or her ticket and to exit the ballpark.
Southpaw appears at various pre-scheduled locations during the game. Guests can access the schedule at any Guest Relations Booth. Guests can also reserve a special game-day visit by visiting whitesox.com/southpaw in advance of the game or by picking up information from any Guest Relations Booth.
See Revolution Brewing #SoxSocial Tap Room for details.
Sox Split presented by Wintrust
This 50/50 raffle, conducted by the Chicago White Sox Charities, provides half the net proceeds to the winning ticket purchased on a daily basis. Staff members sell tickets to guests 18 and over until the top of the 6th inning. The daily winning number is announced during the 8th inning. The winning number may also be obtained by calling the phone number printed on the raffle ticket or on whitesox.com.
Chicago White Sox representatives and former players are available to appear at group functions. To request a speaker, write to the community relations department, 333 W. 35th St., Chicago, IL, 60616, at least four weeks prior to the event date. Include the date, time of event, number of people expected, specific directions from Guaranteed Rate Field, a return address and telephone number of the organizer. A White Sox representative will confirm the availability and arrange the details.
Speed Pitch Machine
There is a speed pitch machine located in section 154 on the Main Level and at the top of the Gate 3 ramp on the Upper Level where fans receive three throws for $1 until the bottom of the 6th inning. Additional machines are located on the Xfinity Kids Zone.
See Huntington Bank Stadium Club.
Internal stairways are to be used for exiting White Sox guests on an emergency basis only.
Statues of Charles Comiskey, Minnie Minoso, Carlton Fisk, Billy Pierce, Harold Baines, Luis Aparicio, Nellie Fox, Frank Thomas and Paul Konerko are located on either side of the Fan Deck in center field on the Main Level.
Guests are permitted to bring strollers into Guaranteed Rate Field after they have been searched at the gates. Smaller umbrella-style strollers may be folded to fit underneath the seats, and larger strollers may be checked-in at any Guest Relations Booth. Strollers should not be stored in accessible seating areas.
Tailgating is allowed at Guaranteed Rate Field prior to every home game in all lots. Parking lots open two hours prior to game time. Small personal-sized grills are allowed. To maintain a family atmosphere, kegs will not be permitted. Tailgating is not permitted in any of the auxiliary or overflow parking lots.
The Guest Relations Booth staff will be happy to call a taxi for any guest. Taxis will drop off and pick up at the corner of 35th and Shields near Gate 4. Following games, taxis will also line up at this location. Uber (and all ride sharing services) pick-up is located in Lot A located outside of gate 5, at the corner of 35th and Wentworth.
For guests requiring a telephone on the Main (100) or Upper (500) Levels, the Guest Relations Booth can provide a telephone. Courtesy telephones are available for local and toll free calls in the hallways on the Suite (200 and 400) Levels and Club (300) Level.
The main TTY number for the ballpark is 312-674-5188, and the ticket office can be reached at 312-674-5235. If a guest needs to make a call from a TTY telephone, he or she can be directed to any Guest Relations Booth.
The Terrace Suite is located in the left field corner upper (400) Suite Level. Guests holding tickets to the Terrace Suite (400 Level) can access the room via the Diamond Suite entrance outside Gate 4 or by entering the park at any gate and proceeding to the Diamond Suite entrance located behind home plate on the Main (100) Level.
Throwing of Items
Throwing beer or other items will not be tolerated. Offenders will be ejected from the park and subject to fines and arrest.
Tickets to all Chicago White Sox games are sent as mobile tickets via email. Fans will need to have created a White Sox ticket account and present his/her smart telephone at the gate to gain entry. Fans wishing to have a paper ticket must request so when ordering and will be charged and additional fee for the printing. Those tickets will be mailed to the fan or can be picked-up at the Gate 4 box office.
- Any fan having issues with his/her telephone or does not have a smart phone should be directed to any open ticket window for assistance.
- Fans purchasing tickets at the White Sox box office have an option of a paper ticket or digital ticket for no extra fee.
- Select premium seating areas will have printed ticket stock.
- No other printed tickets will be accepted. Fans should transfer tickets to each member of his/her party for easier access throughout the ballpark.
Information regarding group or season tickets can be obtained by calling the Chicago White Sox Sales Office at 312-674-1000 or stopping by the Sales Booth, located behind home plate on the Main (100) and Upper (500) Levels, through the 3rd inning.
Lost and Stolen Tickets
If tickets are lost or stolen, guests should immediately call the Chicago White Sox Ticket Office at 312-674-1000.
Standing Room Only (SRO)
These tickets occasionally will be sold on a very limited basis for a sold-out game through the Guaranteed Rate Field ticket windows only. Guests holding SRO tickets should be directed to the concourse behind the bleacher area only.
Tours of Guaranteed Rate Field can be arranged by calling the Chicago White Sox at 312-674-1000, ext. 7182. Donations are requested for these tours, with proceeds going to Chicago White Sox Charities.
Spanish, Polish and limited additional language interpreters will be available through the Guest Relations Booths located on each level behind home plate.
Uber pick-up is located in Lot A located outside of gate 5, at the corner of 35th and Wentworth.
Small umbrellas are allowed into the ballpark. Golf size umbrellas are not permitted in the ballpark. No umbrellas may be open in the seats while the game is in play as they obstruct the view of other guests.
Unauthorized Transmission of Game
No person admitted to the park shall transmit or aid in the transmission of any description, account, filming or reproduction of any baseball game or exhibition conducted in the park unless expressly authorized by the Chicago White Sox.
Upper Level Policy
For the safety and comfort of all our guests, we ask that our guests remain on the level of the ballpark for which they have tickets when crowds are 25,000 or greater, unless they are a season ticket holder.
Video recorders are permitted in the park as long as they are not used to reproduce the actual game or interfere with any guests' enjoyment of the game. Professional cameras are not allowed in the ballpark at any time unless accompanied by a White Sox staff member.
Warning Track Party
Guests may purchase tickets in this area in advance of the game through the White Sox Sales Department at 312-674-1000. It is located in the Patio Area and accessible for the duration of the game via Gate 2 or Ramp 2.
Men's and women's washrooms are located on all levels throughout the ballpark. Changing tables are available in all men's and women's washrooms. A family restroom/gender neutral washroom is located in section 106. The key can be obtained from the Guest Service Representative in the section.
Water fountains are located on all levels between washrooms throughout the ballpark.
Wheelchair Escort Service
A limited number of wheelchairs are available at Gates 3 and 5 and the Guest Relations Booths on a first-come, first-serve basis. The White Sox provide all guests with access to wheelchairs and escorts for transportation purposes. Due to their limited number, wheelchairs cannot be signed out for the entire game.
Xfinity Wifi is available to all fans in Guaranteed Rate Field by connecting to xfinitywifi_WhiteSox.
Digital tickets can be forwarded by the ticket holder only. Should a guest have printed tickets to leave at will call, those can be left at Gate 4, windows 1-5.
Xfinity Kids Zone
The interactive area, run by the White Sox Training Academy staff, offers baseball instruction for kids, (13 and under), through clinics, batting cages, hitting training areas, speed pitch machines, a bullpen and running zone. Only one adult per child may access the deck. Participants must wear gym shoes. Flip flops or other types of sandals will not be permitted. No alcohol, food or smoking is permitted on the deck. Kids Zone is located in left field and is accessible from the Main, Club and Upper Levels by walking to the left field corner of the ballpark. Kids Zone opens when the gates to the ballpark open and closes at the final out of the game, with the exception of Fireworks Nights when it will close after the final out of the 6th inning.
This full service food and beverage destination, (located in section 110), serves freshly made sandwiches, ballpark fare and a variety of alcoholic and non-alcoholic drinks.