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Digital Ticketing in the MLB Ballpark app FAQs

Supported Devices

Supported Apple Devices (must be running iOS operating system version 11.0 or greater):

  • iPhone 5s or newer
  • iPod Touch 6th Generation

Apple Devices that support iBeacon technology for participating clubs:

  • iPhone 5s or newer
  • iPod Touch 6th Generation

Apple Devices that support Apple Pay technology for participating clubs:

  • iPhone 6 or newer

The MLB Ballpark app is supported on most Android Phones* and requires a minimum of Android OS 5.0 (varies by device).

*The Ballpark app is not supported on Android Tablets.

MLB Ballpark app - Account Linking

Do I need an MLB.com account?
Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the MLB Ballpark app or any whitesox.com webpage from the top navigation bar.

Is my MLB.com account the same as my ticket account?
No, but you can link them by following the instructions below. Once your accounts are linked, you can use the different features and functionalities of either MLB Ballpark or White Sox Account Manager to manage your tickets.

How do I locate my ticket account?
Log in to your White Sox Account Manager with the email address associated with your Season Ticket account. If you are having trouble locating or accessing your Season Ticket account, please contact us at seasontickets@chisox.com or 312-674-1000.

Why can't my ticket account be found?
If you are having difficulties accessing your tickets, or have additional questions, please contact us at seasontickets@chisox.com or 312-674-1000.

Why do I need to link my account?
Your MLB Ballpark app is associated with your MLB.com account. Linking your MLB.com account and your White Sox Account Manager will allow the MLB Ballpark app to find your tickets. The app will then link your White Sox Account Manager to an MLB.com account and the MLB Ballpark app.

How do I link my account?

  • New users: Tap Wallet in the bottom menu and then Link Account.
  • Users with ticket accounts already linked: Tap Today in the bottom menu, and then tap the settings icon in the top right corner. Tap Ticket Accounts and Link Ticket Account.
  • All users: Select the White Sox as your team, and enter the email address associated with your White Sox ticket purchase. Click the link in the verification email to finalize the linking. Tap Today, and then tap the settings icon in the top right corner. Tap Ticket Accounts to verify your accounts have been linked.

What if I don't receive the confirmation email or White Sox Account Manager is not found?
Make sure you entered your email address correctly and that it is the address associated with your White Sox Account Manager. If you still do not receive your notification or your account is not located, please contact us at seasontickets@chisox.com or 312-674-1000.

How do I link multiple accounts?
You can link another ticket account (e.g., for another MLB team) to the same MLB.com account by following the same process.

How do I unlink a ticket account?
Tap Today in the bottom menu, and then tap the settings icon in the top right corner. Tap Ticket Accounts. Tap Unlink next to the account you wish to unlink.

What if the email address associated with my ticketing account is different from the email address associated with my MLB.com account?
You can link any email address tied to your White Sox Account Manager account with your MLB.com account as long as you can receive emails at that address. If you cannot receive email at the address associated with your White Sox Account Manager account, contact us as seasontickets@chisox.com or 312-674-1000.

I just linked my MLB.com and White Sox ticket accounts. Why aren't my tickets showing up?
First, pull down the Wallet page and let go to refresh your ticket inventory. Second, make sure you have linked the correct ticket account (tap Today, Settings icon, Ticket Accounts). Lastly, tap View All in the Wallet to view the full list of games for which you have tickets. If you are still having trouble accessing your tickets, review the Wallet FAQs below or contact us at seasontickets@chisox.com or 312-674-1000

MLB Ballpark app - Wallet

What is the Wallet?
The Wallet lets you quickly access and manage your White Sox mobile tickets in the MLB Ballpark app. To access Wallet, click the Wallet icon in the bottom menu.

Can I see all my tickets for multiple teams in the Wallet?
Yes.

Where can I see more event details about the game?
Tap the White Sox logo in the bottom menu to find information about that day's event at Guaranteed Rate Field.

How can I upgrade my tickets?
You can upgrade your tickets by tapping the "Upgrade" button.

What will happen to my tickets if I sell them on StubHub?
Tickets sold on StubHub via Account Manager will disappear from the Wallet.

Can I sell my tickets via within the MLB Ballpark app?
No. You cannot currently resell tickets from the MLB Ballpark app.

How is this different from accessing your White Sox Account Manager on your phone to manage tickets?
The MLB Ballpark app has many similar features compared to accessing White Sox Account Manager on your smartphone, but in the convenience of an iOS or Android mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use.

Some teams may still make Account Manager available from the app. Ticket forward invitations will not appear in the MLB Ballpark app until they are accepted by the recipient.

What if I cannot find any tickets?
First, pull down the Wallet page and let go to refresh your ticket inventory. Next, make sure you have linked the correct ticket account (tap Today, Settings icon, Ticket Accounts). Lastly, tap View All in Wallet to view the full list of games for which you have tickets. Note: If your tickets were forwarded to you, the sender may have cancelled the forward. If you are still having trouble accessing your tickets, contact us at seasontickets@chisox.com or 312-674-1000

Which events and tickets will be displayed?
The MLB Ballpark app displays supported White Sox MLB regular season and Postseason tickets within the team view. Patrons will be informed of how to access mobile tickets for non-baseball events.

Tickets that have been donated, forwarded, exchanged, resold via StubHub within your White Sox Account Manager (see question above) will not be displayed.

If you are having difficulties accessing your tickets or have additional questions, please contact us at seasontickets@chisox.com or 312-674-1000.

What delivery methods work with the MLB Ballpark app (ex. Mobile, Mail or Will Call)?
No specific delivery method is required to use mobile tickets in the MLB Ballpark app. All eligible tickets will appear in the app.

To use your tickets within the app, simply present your smartphone with your ticket open in the MLB Ballpark app (Alternate methods of accessing your tickets are Account Manager, Mobile Web or the Ticketmaster App).

Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

What if I do not see recent tickets that were added to my account after I logged into White Sox Account Manager?
To refresh ticket inventory, pull down the Wallet page and let go to refresh your ticket inventory.

If you are having difficulties accessing your tickets or have additional questions, please contact us at seasontickets@chisox.com or 312-674-1000.

MLB Ballpark app - Scan View

What is Scan View?
Scan View is the screen where you can see your ticket and barcode, event information and other details. Present your smartphone set to Scan View of the applicable ticket for entrance at the stadium.

How do I access the ticket to scan for entry?
Tap on an individual ticket from the Wallet which will present the Scan View. The Section/Row/Seat will be displayed along with access to the terms and conditions governing your ticket.

Why is no barcode showing?
Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. If this is not the case, your ticket may not be eligible for display and you should go to a box office window for assistance on game day or contact us at seasontickets@chisox.com or 312-674-1000.

I just forwarded a White Sox ticket using MLB Ballpark. Why do I still see it?
Your White Sox ticket, without the barcode, will remain in your Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

Can I use a screenshot of my ticket?
No. Screenshots of tickets will not be accepted.

Is Apple Wallet supported in the MLB Ballpark app?
 Yes, tickets in the MLB Ballpark app can be added to Apple Wallet from Scan View.

What if I cannot see my tickets?
First, pull down the Wallet page and let go to refresh your ticket inventory. Next, make sure you have linked the correct ticket account (tap Today, Settings icon, Ticket Accounts) Lastly, tap View All in Wallet to view the full list of games for which you have tickets. If you are still having trouble accessing your tickets, contact us at seasontickets@chisox.com or 312-674-1000.

Why won't my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display, or you can do so manually by following the instructions for your smartphone. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a mobile ticket displayed within the MLB Ballpark app (Alternate methods of accessing your tickets are White Sox Account Manager, Mobile Web or the Ticketmaster App), the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only mobile tickets generated from the MLB Ballpark app, White Sox Account Manager, Ticketmaster Mobile Web or the Ticketmaster App will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium. 

What if I lose connectivity after I've retrieved my tickets?
Connectivity may be intermittent at the ballpark. We encourage you to download your tickets to your supported smartphone before heading to the game.

The data associated with your tickets will be saved to a storage area on your smartphone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. 

If I access my tickets from the MLB Ballpark app, can I still have them printed at a kiosk or will call window?
No. Tickets retrieved within the MLB Ballpark app will now be considered printed. The tickets will not be available for pickup at a kiosk or will call. You should present the ticket displayed in the MLB Ballpark app on your smartphone to be scanned for entry at the gate.

If you are unable to access your tickets, go to a box office window on game day for assistance.

If you have any questions, please contact us at seasontickets@chisox.com or 312-674-1000.

What do I do if my smartphone's battery dies?
You can go to a box office window or a mobile ticketing help station (located around the exterior of the ballpark) to ask for assistance.

What if the email address where I received the ticket forward is not the same as the email address associated with my MLB.com account?
The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the MLB Ballpark app with your desired MLB.com account.

MLB Ballpark app - Ticket Forwarding

What is Ticket Forwarding?
The MLB Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners.

How do I forward a ticket?
Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. 

If you wish to send by another method (for example via text), you can tap "Forward Ticket via Link" which will provide you a unique link to share.

How does "Forward Ticket via Link" work?
A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please treat this link as a ticket! Please share this link with only one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whoever clicks that link and accepts first will get that ticket.

How will my recipient know I forwarded tickets?
If you selected "Forward Ticket", both you (as the sender) and the Recipient will receive a confirmation email. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive a link via the method of delivery you selected.

How do I accept a ticket forward?
You must click "Accept" from the email invitation you received. If you do not already have the MLB Ballpark app on your iOS or Android device, you will be prompted to download it.

I do not have an iOS or Android device. Can I still accept a ticket forward?
Yes, you can accept and receive tickets in a standard web browser.

An Account Manager account will be created on your behalf and you will receive your login information by email so you can access your ticket(s). You can then manage and access your tickets via the team's Account Manager web portal.

What if the email address where I received the ticket forward is not the same as the email address associated with my MLB.com account?
The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the MLB Ballpark app with your desired MLB.com account.

Can I reject a ticket forward?
Yes, just click, "I do not want to accept this ticket" from Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.

Can I re-send a White Sox ticket forward after accepting it?
Yes, a White Sox ticket can be forwarded again from the MLB Ballpark app after it has been accepted by the original recipient.

Can I cancel a White Sox ticket forward?
Yes, the sender can cancel a White Sox ticket forward. This can be accomplished from the Wallet by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Wallet. Select the specific Forward then tap "Cancel". The ticket will then disappear from the recipient's Wallet.

Can I cancel a White Sox ticket forward after it has been accepted?
Yes, the original ticket sender can cancel a White Sox ticket forward even after it has been accepted. The sender and recipient will be notified by email of this action. However, once the ticket has been scanned for entry, the forward cannot be canceled.

Can I cancel a White Sox ticket forward after it has been accepted and re-sent?
No. Once a White Sox ticket has been re-forwarded, the original sender cannot cancel that forward.

Can I transfer multiple White Sox tickets to a single account?
Yes, tickets can be forwarded all together from the same event or one ticket at a time.

Where can I find the status of all White Sox Ticket Forwards?
You can navigate to the Ticket Forward section of the Wallet. There you will find all received and sent ticket forwards for that home team.

What if I never received the Ticket Forward email?
If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at seasontickets@chisox.com or 312-674-1000.

Mobile Ticket Purchase

Purchase tickets wirelessly, anytime, anywhere on your mobile device. whitesox.com mobile ticket purchase is compatible with most Internet-enabled mobile devices and does not require any additional download.

To order tickets on your mobile device:

  1. Visit whitesox.com on your mobile device
  2. Click on the tickets link
  3. Select the game you would like to attend and click the T-link
  4. Purchase tickets via a secure checkout

Mobile Ticket Delivery

The Chicago White Sox are expanding mobile ticketing, offering you a convenient, user-friendly way to securely manage your tickets from your phone. This change will eliminate the use of print-at-home tickets (PDFs), reducing the risk of fraud and counterfeit tickets. In addition to traditional hard stock paper tickets, the White Sox are offering the opportunity for fans to receive mobile tickets on your smartphone.

For fans purchasing individual game tickets online at whitesox.com, Ticketmaster.com or via Ticketmaster telephone, you will have the option of receiving traditional hard stock paper tickets (Mail, Will Call) or mobile tickets (to be accessed via your smartphone) at the time of initial purchase. Print-at-home paper tickets (PDFs) will no longer be available.

To receive your tickets on your smartphone, purchase via one of the methods as instructed above. Choose 'eticket' as your delivery method, and complete the purchase.

The ticket(s) can be accessed on your smartphone through m.ticketmaster.com by logging into your account. The ticket can also be loaded into Wallet for iPhone users.

You will need to bring your phone to the game. The ticket image on the phone will be scanned at the gate and have all of the information that is on a paper ticket, including date, opponent, game time, section, row & seat.

Please note that mobile delivery is supported by the following software and browser versions:

Software: iOS 5.0 and Above / Android 4.1.2 and Above

Browser: iOS - Safari, Chrome and Firefox / Android - Chrome and Firefox

iOS users can Add to Wallet to store their tickets locally on their phone to avoid having to log in to the mobile site at the gate. To check whether your mobile device is compatible, go to your settings tab on your mobile device.

Text Alerts

Text White Sox to 244769 now to get White Sox ticket info sent straight to your mobile phone! Text messages will be sent to your phone about upcoming featured series and special ticket offers!

Text STOP to 244769 to opt-out at any time.

For HELP, reply HELP to 244769.

Message and data rates may apply.

Expect 1-2 messages per week.

Participating Carriers: Alltel, AT&T, Boost Mobile, Cincinnati Bell, Cricket, Google Voice, MetroPCS, Sprint, T-Mobile, Verizon Wireless, and U.S. Cellular.

* No registration or premium subscription fees required. Message and Data Rates May Apply, contact your carrier for details.